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Epson Aculaser M 2000 Service Manual

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    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 141
    Confidential
     
    LOW IMAGE DENSITY (DECREASE OF ID)A. Typical Faulty ImagesB. Troubleshooting ProcedureStep
    Section
    Check Item
    Result
    Action
    1
    Photoconductor 
    Unit
    Dirty on the outside.
    YES
    Clean.
    2
    PH Unit
    The surface of the PH 
    Window is dirty.
    YES
    Clean with cleaning jig.
    3
    TCR Sensor 
    window
    The color TCR Sensor 
    window on the LED Assy is 
    dirty.
    YES
    Clean.
    4
    Transfer Belt 
    Unit
    Transfer Belt makes positive 
    contact with plates on rails.
    NO
    Check and correct contacts.
    5
    Cam gear operates properly
    NO
    Change Transfer Belt Unit. (p.162)
    6
    Hopper Unit
    Connectors are loose.
    YES
    Reconnect.
    7
    Gear is cracked.
    YES
    Change gear.
    8
    Replenish 
    Toner
    Execute the Toner Admix in 
    the Maintenance Menu to 
    charge toner.
    NO
    Go to next step.
    9
    Adjust Density
    Change the setting value for 
    Max Density in the Printer 
    Adjust Menu.
    NO
    Go to next step.
    ABCDE
    ABCDE
    ABCDE
    ABCDE
    ABCDE
    4036fs4036c0
    10
    The problem has been 
    eliminated through the checks 
    of steps up to 9.
    NO
    Change Photoconductor Unit.→ 
    Change Controller Board. 
    (p.198)→ Change PH Unit. (p.175)→ 
    Change High Voltage Unit
    (Image Transfer, 
    Neutralizing). 
    (p.230)
    Step
    Section
    Check Item
    Result
    Action 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 142
    Confidential
     
    GRADATION REPRODUCTION FAILUREA. Typical Faulty ImagesB. Troubleshooting Procedure
    
     
    FOGGY BACKGROUNDA. Typical Faulty ImagesB. Troubleshooting Procedure
    Step
    Section
    Check Item
    Result
    Action
    1
    Photoconductor 
    Unit
    Dirty on the outside.
    YES
    Clean.
    2
    PH Unit
    The surface of the PH 
    Window is dirty.
    YES
    Clean with cleaning jig.
    3
    TCR Sensor 
    window
    TCR Sensor window is dirty.
    YES
    Clean.
    4
    Adjust Density
    Change the setting value for 
    Max Density in the Printer 
    Adjust Menu.
    NO
    Go to next step.
    5
    The problem has been 
    eliminated through the checks 
    of steps up to 5.
    NO
    Change Photoconductor Unit.→ 
    Change Controller Board. 
    (p.198)→ Change PH Unit. (p.175)→ 
    Change High Voltage Unit 
    (Image Transfer, 
    Neutralizing). 
    (p.230)
    4036fs4048c0
    4036fs4049c0
    Step
    Section
    Check Item
    Result
    Action
    1
    Photoconductor 
    Unit
    Dirty on the outside.
    YES
    Clean.
    2
    PH Unit
    The surface of the PH 
    Window is dirty.
    YES
    Clean with cleaning jig.
    3
    TCR Sensor 
    window
    The color TCR Sensor 
    window is dirty.
    YES
    Clean.
    4
    Adjust Density
    Change the setting value for 
    Max Density in the Printer 
    Adjust Menu.
    NO
    Go to next step.
    5
    Blur Margin
    Change the setting value for 
    Blur Margin in the Printer 
    Adjust Menu.
    NO
    Go to next step.
    6
    The problem has been 
    eliminated through the checks 
    of steps up to 5.
    NO
    Change Photoconductor Unit.→ 
    Change Controller Board. 
    (p.198)→ Change PH Unit. (p.175)→ 
    Change High Voltage Unit
    (Image Transfer, 
    Neutralizing). 
    (p.230)
    4036fs4030c0
    ABCD
    ABCD
    ABCD
    ABCD
    ABCD 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 143
    Confidential
     
    VOID AREAS, WHITE SPOTSA. Typical Faulty ImagesB. Troubleshooting Procedure
    
     
    COLORED SPOTSA. Typical Faulty ImagesB. Troubleshooting Procedure
    Step
    Section
    Check Item
    Result
    Action
    1
    Image Check
    There are void areas at the 
    front side or high density 
    section.
    YES
    Refer to p.141.
    2
    There is void area at the rear 
    side section.
    YES
    Change the setting value of 
    TR XXX in the Printer 
    Adjust Menu.
    3
    Photoconducto
    r Unit
    The surface of the PC Drum is 
    scratched.
    YES
    Change Photoconductor Unit.
    4
    Dirty on the outside.
    YES
    Clean.
    5
    Toner 
    Cartridge
    Foreign matter or caked toner 
    in the Toner Cartridge.
    YES
    Remove foreign matter.
    4036fs4050c0
    4036fs4051c0
    Void areas White spots
    Step
    Section
    Check Item
    Result
    Action
    1
    Photoconductor 
    Unit
    Developing bias contact 
    terminal makes good 
    connection.
    NO
    Clean contact terminal and 
    check terminal position.
    2
    The surface of the PC Drum is 
    scratched.
    YES
    Change Photoconductor Unit.
    3
    Dirty on the outside.
    YES
    Clean.
    AAAA
    4036fs4052c0
    Colored spots 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 144
    Confidential
     
    BLURRED IMAGEA. Typical Faulty ImagesB. Troubleshooting Procedure
    
     
    BLANK PRINT, BLACK PRINTA. Typical Faulty ImagesB. Troubleshooting Procedure
    Step
    Section
    Check Item
    Result
    Action
    1
    PH Unit
    The surface of the PH 
    Window is dirty.
    YES
    Clean with cleaning jig.
    2
    Photoconductor 
    Unit
    Dirty on the outside.
    YES
    Clean.
    3
    The problem has been 
    eliminated through the checks 
    of steps up to 2.
    NO
    Change Photoconductor Unit. (p.162)→ Change PH Unit. (p.175)
    4036fs4031c0
    Blurred image
    Step
    Section
    Check Item
    Result
    Action
    1
    Image Check
    A blank print occurs.
    YES
    Check PH Unit connector for 
    proper connection.
    2
    Photoconductor 
    Unit
    Coupling of PU drive 
    mechanism is installed 
    properly.
    NO
    Check and correct drive 
    transmitting coupling. Change 
    PU.
    3
    The PC Drum Charge Corona 
    voltage contact or PC Drum 
    ground contact of the 
    Photoconductor Unit is 
    connected properly.
    NO
    Check, clean, or correct the 
    contact.
    4
    High Voltage 
    Unit (Image 
    Transfer, 
    Neutralizing)
    Connector is connected 
    properly.
    NO
    Reconnect.
    5
    The problem has been 
    eliminated through the check 
    of step 4.
    NO
    Change High Voltage Unit
     
    (Image Transfer, 
    Neutralizing). 
    (p.230)
    → 
    Change Controller Board. 
    (p.198)→ Change PH Unit. (p.175)
    4036fs4038c0
    4036fs4039c0
    Blank print Black print 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 145
    Confidential
     
    UNEVEN IMAGEA. Typical Faulty ImagesB. Troubleshooting ProcedureStep
    Section
    Check Item
    Result
    Action
    1
    Toner Cartridge
    The Toner Cartridge of every 
    color is surely installed.
    NO
    Re-install it.
    2
    PH Unit
    PH Unit is surely installed.
    NO
    Re-install it.
    3
    Uneven pitch occurs in 3.0 
    mm pitch.
    YES
    Replace PH Unit Stopper. (p.175)
    4
    Toner Cartridge
    There is any stain or breakage 
    on the Drive section of the 
    Toner Cartridge.
    YES
    Clean/replace the Toner Cartridge.
    5
    Photoconductor 
    Unit
    There is any stain, damage or 
    abrasion on the PC drum.
    YES
    Change Photoconductor Unit. (p.162)
    6
    2nd Transfer 
    Roller
    There is any stain, damage, 
    deformation or abrasion on the 
    Transfer roller.
    YES
    Replace the 2nd Transfer 
    Roller. 
    (p.169)
    7
    Fusing Unit
    There is any stain, damage, 
    deformation or abrasion on the 
    Roller and Drive section of the 
    Fusing Unit.
    YES
    Replace the Fusing unit. (p.162)
    8
    The problem has been 
    eliminated through the check 
    of step 7.
    NO
    Change Transfer Belt Unit. (p.162)
    4138fs4507c0 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 146
    Confidential
     
    WHITE LINES IN SUB SCAN DIRECTION, WHITE BANDS IN SUB SCAN 
    DIRECTION, COLORED LINES IN SUB SCAN DIRECTION, AND COLORED BANDS IN SUB SCAN DIRECTIONA. Typical Faulty ImagesB. Troubleshooting ProcedureStep
    Section
    Check Item
    Result
    Action
    1
    Transfer Belt 
    Unit
    Fingerprints, oil, or other 
    foreign matter is evident on 
    the Transfer Belt
    YES
    Clean with specified solvent.
     
    (Refer to Chapter 6 
     
    MAINTENANCE (p.
     331)
    )
    2
    Transfer Belt is dirty or 
    scratched.
    YES
    Clean dirty belt with a soft cloth.Change Transfer Belt Unit that 
    has damages.
    3
    Cleaning Blade is not 
    effective in removing toner 
    completely.
    YES
    Clean Cleaning blade.Change Transfer Belt Unit. (p.162)
    4
    2nd Transfer 
    Roller
    2nd Transfer Roller is dirty or 
    scratched.
    YES
    Change 2nd Transfer Roller. (p.169)
    5
    Paper path
    There is foreign matter on 
    paper path.
    YES
    Remove foreign matter.
    6
    Image Transfer Paper Separator 
    Fingers are damaged or dirty.
    YES
    Clean or change.
    7
    Fusing Unit
    Fusing Entrance Guide Plate 
    is dirty or damaged.
    YES
    Clean.Change Fusing Unit. (p.162)
    8
    Fusing Paper Separator 
    Fingers are dirty.
    YES
    Clean.
    4036fs4023c0
    4036fs4024c0
    4036fs4021c0
    4036fs4022c0
    White lines in Sub 
    Scan DirectionWhite bands in Sub 
    Scan DirectionColored lines in Sub 
    Scan DirectionColored bands in 
    Sub Scan Direction
    9
    The problem has been 
    eliminated through the checks 
    of steps up to 8.
    NO
    Change Controller Board. (p.198)
    Step
    Section
    Check Item
    Result
    Action 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 147
    Confidential
     
    WHITE LINES IN MAIN SCAN DIRECTION, WHITE BANDS IN MAIN 
    SCAN DIRECTION, COLORED LINES IN MAIN SCAN DIRECTION, AND COLORED BANDS IN MAIN SCAN DIRECTIONA. Typical Faulty ImagesB. Troubleshooting ProcedureStep
    Section
    Check Item
    Result
    Action
    1
    Transfer Belt 
    Unit
    Fingerprints, oil, or other 
    foreign matter is evident on 
    the Transfer Belt.
    YES
    Clean with specified solvent
     
    (Refer to Chapter 6 
     
    MAINTENANCE (p.
     331)
    )
    2
    Transfer Belt is dirty or 
    scratched.
    YES
    Clean dirty belt with a soft 
    cloth. Change Transfer Belt if belt is 
    damaged.
    3
    Cleaning Blade is not 
    effective in removing toner 
    completely.
    YES
    Clean Cleaning Blade.Change Transfer Belt Unit. (p.162)
    4
    2nd Transfer 
    Roller
    2nd Transfer Roller is dirty or 
    scratched.
    YES
    Change 2nd Transfer Roller. (p.169)
    5
    Paper path
    There is foreign matter on 
    paper path.
    YES
    Remove foreign matter.
    6
    Image Transfer Paper 
    Separator Fingers are 
    damaged or dirty.
    YES
    Clean or change.
    4036fs4025c0
    4036fs4026c0
    4036fs4027c0
    4036fs4028c0
    White lines in Main 
    Scan DirectionWhite bands in 
    Main Scan 
    DirectionColored lines in Main 
    Scan DirectionColored bands in 
    Main Scan 
    Direction
    7
    Fusing Unit
    Fusing Entrance Guide Plate 
    is dirty or damaged.
    YES
    Clean.Change Fusing Unit. (p.162)
    8
    Fusing Paper Separator 
    Fingers are dirty.
    YES
    Clean.
    9
    Neutralizing 
    Brush
    The resistance values between 
    the Neutralizing brush and the 
    ground terminal is not 
    ∞.
    NO
    Check the contact. Modify. 
    Change Neutralizing brush.
    10
    The problem has been 
    eliminated through the checks 
    of steps up to 9.
    NO
    Change Controller Board. (p.198)
    Step
    Section
    Check Item
    Result
    Action 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 148
    Confidential
     
    UNEVEN DENSITY IN SUB SCAN DIRECTIONA. Typical Faulty ImagesB. Troubleshooting Procedure
    
     
    UNEVEN DENSITY IN MAIN SCAN DIRECTIONA. Typical Faulty ImagesB. Troubleshooting Procedure
    Step
    Section
    Check Item
    Result
    Action
    1
    Transfer Belt 
    Unit
    Fingerprints, oil, or other 
    foreign matter is evident on 
    the Transfer Belt.
    YES
    Clean with specified solvent.
     
    (Refer to Chapter 6 
     
    MAINTENANCE (p.
     331)
    )
    2
    Transfer Belt is dirty or 
    scratched.
    YES
    Clean dirty belt with a soft 
    cloth.Change Transfer Belt Unit that 
    has damages.
    3
    Terminal is dirty.
    YES
    Clean.
    4
    2nd Transfer 
    Roller
    2nd Transfer Roller is 
    installed properly.
    NO
    Reinstall.
    5
    2nd Transfer Roller is dirty or 
    scratched.
    YES
    Change 2nd Transfer Roller 
    Unit. 
    (p.169)
    6
    The problem has been 
    eliminated through the checks 
    of steps up to 5.
    NO
    Change Transfer Belt Unit. (p.162)
    4036fs4043c0
    4036fs4044c0
    Step
    Section
    Check Item
    Result
    Action
    1
    Transfer Belt 
    Unit
    Fingerprints, oil, or other 
    foreign matter is evident on 
    the Transfer Belt.
    YES
    Clean with specified solvent.
     
    (Refer to Chapter 6 
     
    MAINTENANCE (p.
     331)
    )
    2
    Transfer Belt is dirty or 
    scratched.
    YES
    Clean dirty belt with a soft 
    cloth. Change Transfer Belt Unit that 
    has damages.
    3
    Terminal is dirty.
    YES
    Clean.
    4
    2nd Transfer 
    Roller
    2nd Transfer Roller is 
    installed properly.
    NO
    Reinstall.
    5
    2nd Transfer Roller is dirty or 
    scratched.
    YES
    Change 2nd Transfer Roller. (p.169)
    6
    The problem has been 
    eliminated through the checks 
    of steps up to 5.
    NO
    → 
    Change Transfer Belt Unit. 
    (p.162)→ 
    Change High Voltage Unit 
    (Image Transfer, 
    Neutralizing). 
    (p.230)
    4036fs4046c0
    4036fs4047c0 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 149
    Confidential
     
    LOW IMAGE DENSITY (DECREASE OF ID)A. Typical Faulty ImagesB. Troubleshooting ProcedureStep
    Section
    Check Item
    Result
    Action
    1
    Paper
    Paper is damp.
    YES
    Change paper to one just 
    unwrapped from its package. 
    Install Paper Dehumidifying 
    Heater.
    2
    Transfer Belt 
    Unit
    Terminal is dirty.
    YES
    Clean.
    3
    2nd Transfer 
    Roller
    2nd Transfer Roller is 
    installed properly.
    NO
    Reinstall.
    4
    Charge Neutralizing Cloth is 
    not separated and ground 
    terminal is connected 
    properly.
    NO
    Correct or change.
    5
    IDC Sensor
    Sensor is dirty.
    YES
    Clean with blower brush.
    6
    Replenish 
    Toner
    Execute the Toner Admix in 
    the Maintenance Menu to 
    charge toner.
    NO
    Go to next step.
    7
    Adjust Density
    Change the setting value for 
    Max Density in the Printer 
    Adjust Menu.
    NO
    Go to next step.
    ABCDE
    ABCDE
    ABCDE
    ABCDE
    ABCDE
    4036fs4036c0
    8
    The problem has been 
    eliminated through the checks 
    of steps up to 6.
    NO
    Change Transfer Belt Unit. (p.162)→ Change Controlzler Board. (p.198)→ 
    Change High Voltage Unit 
    (Image Transfer, 
    Neutralizing). 
    (p.230)
    Step
    Section
    Check Item
    Result
    Action 
    						
    							EPSON AcuLaser C9200NRevision D
    Troubleshooting      Image quality problem 150
    Confidential
     
    POOR COLOR REPRODUCTIONA. Typical Faulty ImagesB. Troubleshooting ProcedureStep
    Section
    Check Item
    Result
    Action
    1
    Paper
    Paper is damp.
    YES
    Change paper to one just 
    unwrapped from its package. 
    Install Paper Dehumidifying 
    Heater.
    2
    Transfer Belt 
    Unit
    Terminal is dirty.
    YES
    Clean.
    3
    2nd Transfer 
    Roller
    2nd Transfer Roller is 
    installed properly.
    NO
    Reinstall.
    4
    Charge Neutralizing Cloth is 
    not separated and ground 
    terminal is connected 
    properly.
    NO
    Correct or change.
    5
    IDC Sensor
    Sensor is dirty.
    YES
    Clean with blower brush.
    6
    Adjust Density
    Change the setting value for 
    Max Density in the Printer 
    Adjust Menu.
    NO
    Go to next step.
    4036fs4058c0
    7
    The problem has been 
    eliminated through the checks 
    of steps up to 6.
    NO
    Change Transfer Belt Unit. (p.162)→ 
    Change Controller Board. 
    (p.198)→ 
    Change High Voltage Unit 
    (Image Transfer, 
    Neutralizing). 
    (p.230)
    Step
    Section
    Check Item
    Result
    Action 
    						
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