Epson Aculaser M 2000 Service Manual

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 111
ConfidentialE702
Standard cassette Elevator failure
The Lift-Up Sensor is not blocked even after the lapse of a given period of time after the lifting motion has been 
started.
p.127
E703
Optional Cassette1 Elevator failure
The Lift-Up Sensor is not blocked even after the lapse of a given period of time after the lifting motion has been 
started.
E704
Optional Cassette2 Elevator failure
The Lift-Up Sensor is not blocked even after the lapse of a given period of time after the lifting motion has been 
started.
E900
Flash ROM write error
Flash ROM writing is found faulty during a check.
p.128
E901
RTC failure
The correct access to the RTC Board is failed during access.
p.128
E998
Engine communication error
The correct access between the Controller Board and the Mechanical Control Board are failed during access.
p.128
Table 3-16.  Error Code List
Code
Item
Detection Timing
Reference 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 112
Confidential†
Controller Related Error
	

Sort code “C” is displayed as “D” depending on the module 
that detects errors on the hardware. In this case, read “D” as 
“C” and execute the troubleshooting procedure.
Table 3-17.  Error Code List
Sort
Error Code
Description
Reference
C
0000-0799
CPU error
Controller Related Error 
(p129)
C
0800
IPL error (controller defect)
C
0998
Engine communication error (only when power-on)
C
0999
Engine flash ROM has no program data
C
1000
Standard RAM error (not installed, etc.)
C
1001
Standard RAM error (standard stack is undefined, etc.)
C
1002
Standard RAM error (standard size is undefined, etc.)
C
1003
Optional RAM error
C
1010
Verification error
C
1021
RAM error (slot 1)
C
1100
ROM checksum error (font)
C
1101
ROM checksum error (font)
C
1110
ROM checksum error (font)
C
1111
ROM checksum error (font)
C
1120
ROM checksum error (program)
C
1121
ROM checksum error (program)
C
1122
ROM checksum error (program)
C
1123
ROM checksum error (program)
C
1200
EEPROM writing error
C
1210
EEPROM writing times limit
C
1300
RTC error
C
1400
Engine initialization error
Controller Related Error 
(p129)
C
1500
CCNV hardware error
C
1550
Initialization hardware error for SRAM for compression
C
1600
Video series hardware error
C
1610
Video series hardware error
C
1700
Loopback test of network board
C
1702
Network board uninstalled
C
1710
Token Ring hard ware error
C
1800
SPD of DIMM error
C
1999
Other hardware errors
C
2000
Software error
Table 3-17.  Error Code List
Sort
Error Code
Description
Reference 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 113
Confidential3.3.2  Solution to Engine-Related ErrorE100: POLYGON MOTOR/C FAILURE TO TURNE101: POLYGON MOTOR/M FAILURE TO TURNE102: POLYGON MOTOR/Y FAILURE TO TURNE103: POLYGON MOTOR/K FAILURE TO TURN
E110: LASER MALFUNCTION (CYAN)E111: LASER MALFUNCTION (MAGENTA)E112: LASER MALFUNCTION (YELLOW)E113: LASER MALFUNCTION (BLACK)
Relevant Electrical Parts
†
PH Unit
†
PH Interface Board (PWB-D)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the connector for proper 
connection and correct as necessary.
---
---
2
Change PH Unit (p.175)
---
---
3
Change PWB-D (p.175)
---
---
4
Change PWB-M (p.198)
---
---
Relevant Electrical Parts
†
PH Unit
†
PH Interface Board (PWB-D)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the connector for proper 
connection and correct as necessary.
---
---
2
Change PH Unit (p.175)
---
---
3
Change PWB-D (p.175)
---
---
4
Change PWB-M (p.198)
---
--- 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 114
ConfidentialE200: TRANSFER BELT SEPARATION
E210: 2ND TRANSFER ROLLER SEPARATIONE220: TRANSFER BELT UNIT NEW ARTICLE RELEASE
Relevant Electrical Parts
†
1st Image Transfer Pressure/Retraction 
Position Sensor (PC6)
†
1st Image Transfer Pressure/Retraction 
Clutch (CL3)
†
Main Motor (M1)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the M1 connector for proper 
connection and correct as necessary.
---
---
2
PC6 I/O check, Sensor check
---
---
3
CL3 operation check
PWB-M CNDM1-11 (ON)
K to L-2
4
M1 operation check
PWB-M CNDM1-5 (REM)
PWB-M CNDM1-8 (LOCK)
K to L-2
5
Change PWB-M (p.198)
---
---
Relevant Electrical Parts
†
Mechanical Control Board (PWB-M)
†
Right Door
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the connector of motor for 
proper connection and correct as 
necessary.
---
---
2
Change Right Door (p.260)
---
---
3
Change PWB-M (p.198)
---
---
Relevant Electrical Parts
Mechanical Control Board (PWB-M)Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Reinstall the Unit.
---
---
2
Change PWB-M (p.198)
---
--- 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 115
ConfidentialE300: ABNORMALLY LOW HEATING ROLLER TEMPERATUREE301: ABNORMALLY LOW FUSING PRESSURE ROLLER 
TEMPERATUREE302: ABNORMALLY HIGH HEATING ROLLER TEMPERATUREE303: ABNORMALLY HIGH FUSING PRESSURE ROLLER 
TEMPERATUREE304: HEATING ROLLER WARM-UP FAILUREE305: FUSING PRESSURE ROLLER WARM-UP FAILURE
E310: FUSING UNIT NEW ARTICLE RELEASE
Relevant Electrical Parts
†
Fusing Unit
†
DC Power Supply (PU1)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the Fusing Unit for correct 
installation (whether it is secured in 
position).
---
---
2
Check the Fusing Unit, PWB-M and 
PU1 for proper connection and correct 
or change as necessary.
---
---
3
Change Fusing Unit
---
---
4
Change PWB-M (p.198)
---
---
5
Change PU1 (p.193)
---
---
Relevant Electrical Parts
†
Fusing Unit
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the Fusing Unit for correct 
installation (whether it is secured in 
position).
---
---
2
Check the Fusing Unit, PWB-M for 
proper connection and correct or 
change as necessary.
---
---
3
Reinstall Fusing Unit
---
---
4
Change Fusing Unit
---
---
5
Change PWB-M (p.198)
---
--- 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 116
ConfidentialE400: ABNORMALLY LOW TONER DENSITY DETECTED CYAN 
TCR SENSORE402: ABNORMALLY LOW TONER DENSITY DETECTED 
MAGENTA TCR SENSORE404: ABNORMALLY LOW TONER DENSITY DETECTED 
YELLOW TCR SENSOR
E401: ABNORMALLY HIGH TONER DENSITY DETECTED CYAN 
TCR SENSORE403: ABNORMALLY HIGH TONER DENSITY DETECTED 
MAGENTA TCR SENSORE405: ABNORMALLY HIGH TONER DENSITY DETECTED 
YELLOW TCR SENSOR
Relevant Electrical Parts
†
Photoconductor Unit/C
†
Photoconductor Unit/M
†
Photoconductor Unit/Y
†
Toner Supply Motor Y/M (M6)
†
Toner Supply Motor C/K (M7)
†
Mechanical Control Board (PWB-M)
†
Controller Board (PWB-P)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Perform image 
troubleshooting procedure if 
image density is low.
---
---
2
Clean the TCR Sensor 
window on the underside of 
the Photoconductor Unit if 
dirty.
---
---
3
M6, M7 operation check
PWB-M CNDM2-10 to 13(M6)PWB-M CNDM3-10 to 13(M7)
C-22C-23
4
Reinstall Photoconductor 
Unit.
---
---
5
Change Photoconductor Unit.
---
---
6
Change PWB-M (p.198)
---
---
7
Change PWB-P (p.198)
---
---
Relevant Electrical Parts
†
Photoconductor Unit/C
†
Photoconductor Unit/M
†
Photoconductor Unit/Y
†
Mechanical Control Board (PWB-M)
†
Controller Board (PWB-P)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Clean the TCR Sensor window on the 
underside of the Photoconductor Unit if 
dirty.
---
---
2
Reinstall Photoconductor Unit.
---
---
3
Change Photoconductor Unit.
---
---
4
Change PWB-M (p.198)
---
---
5
Change PWB-P (p.198)
---
--- 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 117
ConfidentialE406: ABNORMALLY LOW TONER DENSITY DETECTED BLACK TCR 
SENSOR
E407: ABNORMALLY HIGH TONER DENSITY DETECTED BLACK TCR 
SENSOR
Relevant Electrical Parts
†
Photoconductor Unit /K
†
Toner Supply Motor C/K (M7)
†
Mechanical Control Board (PWB-M)
†
Controller Board (PWB-P)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Perform image troubleshooting 
procedure if image density is low.
---
---
2
Clean the TCR Sensor window on the 
underside of the Photoconductor Unit 
if dirty.
---
---
3
M7 operation check
PWB-M CNDM3-10 to 13
C-23
4
Reinstall Photoconductor Unit
---
---
5
Change Photoconductor Unit /K
---
---
6
Change PWB-M (p.198)
---
---
7
Change PWB-P (p.198)
---
---
Relevant Electrical Parts
†
Photoconductor Unit /K
†
Mechanical Control Board (PWB-M)
†
Controller Board (PWB-P)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Clean the TCR Sensor window on the 
underside of the Photoconductor Unit 
if dirty.
---
---
2
Reinstall Photoconductor Unit
---
---
3
Change Photoconductor Unit /K
---
---
4
Change PWB-M (p.198)
---
---
5
Change PWB-P (p.198)
---
--- 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 118
ConfidentialE500: MAIN MOTORS FAILURE TO TURN
E501: MAIN MOTOR TURNING AT ABNORMAL TIMINGE510: COLOR PC DRUM MOTORS FAILURE TO TURN
Relevant Electrical Parts
†
Main Motor (M1)
†
Mechanical Control Board (PWB-M)
†
DC Power Supply (PU1)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the M1 connector for proper 
connection and correct as necessary.
---
---
2
Check M1 for proper drive coupling 
and correct as necessary.
---
---
3
Check the PWB-M connector for 
proper connection and correct as 
necessary.
---
---
4
M1 operation check
PWB-M CNDM1-5 (REM)PWB-M CNDM1-8 (LOCK)
K～
L-2
5
Change PWB-M (p.198)
---
---
6
Change PU1 (p.193)
---
---
Relevant Electrical Parts
†
Main Motor (M1)
†
Mechanical Control Board (PWB-M)
†
DC Power Supply (PU1)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
M1 operation check
PWB-M CNDM1-5 (REM)PWB-M CNDM1-8 (LOCK)
K to L-2
2
Change PWB-M (p.198)
---
---
3
Change PU1 (p.193)
---
---
Relevant Electrical Parts
†
Color PC Drum Motor (M2)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the connector of motor for 
proper connection and correct as 
necessary.
---
---
2
Check the connector of motor for 
proper drive coupling and correct as 
necessary.
---
---
3
Check the PWB-M connector for 
proper connection and correct as 
necessary.
---
---
4
M2 operation check
PWB-M CNDM
3-5 (REM)
PWB-M CNDM3-8 (LOCK)
C-23
5
Change PWB-M (p.198)
---
--- 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 119
ConfidentialE511: COLOR PC DRUM MOTORS TURNING AT ABNORMAL TIMING
E520: COLOR DEVELOPING MOTORS FAILURE TO TURN
Relevant Electrical Parts
†
Color PC Drum Motor (M2)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
M2 operation check
PWB-M CNDM
3-5 (REM)
PWB-M CNDM3-8 (LOCK)
C-23
2
Change PWB-M (p.198)
---
---
Relevant Electrical Parts
†
Color Developing Motor (M3)
†
DC Power Supply (PU1)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the connector of motor for 
proper connection and correct as 
necessary.
---
---
2
Check the connector of motor for 
proper connection and correct as 
necessary.
---
---
3
Check the PU1 connector for proper 
connection and correct as necessary.
---
---
4
Check the PWB-M connector for 
proper connection and correct as 
necessary.
---
---
5
M3 operation check
PWB-M CNDM
2-5 (REM)
PWB-M CNDM2-8 (LOCK)
C-22
6
Change PU1 (p.193)
---
---
7
Change PWB-M (p.198)
---
--- 
						

							EPSON AcuLaser C9200NRevision D
Troubleshooting      Service Call Error 120
ConfidentialE521: COLOR DEVELOPING MOTORS TURNING AT ABNORMAL 
TIMING
E550: SUCTION FAN MOTORS FAILURE TO TURN
E551: COOLING FAN MOTOR/1S FAILURE TO TURNE552: FUSING COOLING FAN MOTOR /1S FAILURE TO TURN
Relevant Electrical Parts
†
Color Developing Motor (M3)
†
DC Power Supply (PU1)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
M3 operation check
PWB-M CNDM
2-5 (REM)
PWB-M CNDM2-8 (LOCK)
C-22
2
Change PU1
---
---
3
Change PWB-M (p.198)
---
---
Relevant Electrical Parts
†
Mechanical Control Board (PWB-M)
†
Right Door
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the connector of motor for 
proper connection and correct as 
necessary.
---
---
2
Change Right Door (p.260)
---
---
3
Change PWB-M (p.198)
---
---
Relevant Electrical Parts
†
Cooling Fan Motor/1 (M12)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
heck the connector of motor for 
proper connection and correct as 
necessary.
---
---
2
Check the fan for possible overload 
and correct as necessary.
---
---
3
M12 operation check
PWB-M CNDM
2-1
5 (REM)
PWB-M CNDM2-16 (LOCK)
C-22
4
Change PWB-M (p.198)
---
---
Relevant Electrical Parts
†
Fusing Cooling Fan Motor/1 (M13)
†
Mechanical Control Board (PWB-M)
Step
Action
Connection Diagram
Control Signal
Location
(electrical parts)
1
Check the connector of motor for 
proper connection and correct as 
necessary.
---
---
2
Check the fan for possible overload 
and correct as necessary.
---
---
3
M13 operation check
PWB-M CN
LP-9
 (ON
)
PWB-M CNLP-11 (LOCK)
C-11
4
Change PWB-M (p.198)
---
---