Epson Aculaser M 2000 Service Manual
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EPSON AcuLaser C9200NRevision D Troubleshooting Jam Display 101 Confidential3.2.2 Sensor layout [1] Exit Sensor PC2 [2] Duplex Unit Transport Sensor 1 PC1 DU [3] Duplex Unit Transport Sensor 2 PC2 DU [4]* Registration Roller Sensor PC1 OHP Sensor PC4 [5] Vertical Transport Sensor (Optional Cassette 1) PC8-PC [6] Paper Take-Up Sensor (Optional Cassette 1) PC9-PC [7] Vertical Transport Sensor (Optional Cassette 2) PC8-PC [8] Take-up Sensor (Optional Cassette 2) PC9-PC [9] Vertical Transport Sensor (Optional Cassette 3) PC8-PC [10] Take-up Sensor (Optional Cassette 3) PC9-PC Note * : Two different types of sensors are located in the area near [4]. [1] [2] [3] [4] [5] [6] [7] [8] [9] [10]
EPSON AcuLaser C9200NRevision D Troubleshooting Jam Display 102 Confidential3.2.3 SolutionINITIAL CHECK ITEMSWhen a paper misfeed occurs, first make checks of the following initial check items MISFEED AT FUSING/EXIT SECTION (A, B, H)† Detection Timing † Action Table 3-1. Initial Check Items Check Item Action Does paper meet product specifications? Change paper. Is paper curled, wavy, or damp. Change paper.Instruct user in correct paper storage. Is a foreign object present along the paper path, or is the paper path deformed or worn? Clean or change the paper path. Are the Paper Separator Fingers dirty, deformed, or worn? Clean or change the defective Paper Separator Finger. Are rolls/rollers dirty, deformed, or worn? Clean or change the defective roll/roller. Are the Edge Guide and Trailing Edge Stop at correct position to accommodate paper? Set as necessary. Are actuators found operational as checked for correct operation? Correct or change the defective actuator. Table 3-2. Detection Timing Type Description Detection of misfeed at Fusing/ Exit Section PC2 is not unblocked even after the lapse of a given period of time after the paper has blocked the Exit Sensor (PC2).The Duplex Unit Transport Sensor 1 (PC1) is not blocked even after the lapse of a given period of time after the Exit Sensor (PC2) has been unblocked by the paper during a switchback sequence. Detection of paper left in Exit Section The Exit Sensor (PC2) is blocked when the Main Power Switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. Table 3-3. ActionRelevant Electrical Parts † Exit Sensor (PC2) † Duplex Unit Transport Sensor 1 (PC1) † Duplex Control Board (PWB-A DU) † Mechanical Control Board (PWB-M) Step Action Connection Diagram Control Signal Location (electrical parts) 1 Initial check items --- --- 2 PC2 I/O check, Sensor check PWB-M CNTH2-8 (ON) C-14 3 PC1 I/O check, Sensor check --- U-18 4 Change PWB-A (p.312) --- --- 5 Change PWB-M (p.198) --- ---
EPSON AcuLaser C9200NRevision D Troubleshooting Jam Display 103 ConfidentialMISFEED AT 2ND IMAGE TRANSFER SECTION (A)† Detection Timing † Action Table 3-4. Detection Timing Type Description Detection of misfeed at 2nd Transfer section The leading edge of the paper does not block the Exit Sensor (PC2) even after the lapse of a given period of time after the Registration Roller Clutch (CL1) has been energized.The Registration Roller Sensor (PC1) is not unblocked even after the lapse of a given period of time after it has been blocked by the paper. Detection of paper left in 2nd Transfer section The Registration Roller Sensor (PC1) is blocked when the Power Switch is turned ON, a cover is opened and closed, or a Jam or malfunction is reset.The OHP Sensor (PC4) is blocked when the Main Power Switch is turned ON, a cover is opened and closed, or a Jam or malfunction is reset.The Exit Sensor (PC2) is blocked when the Image Transfer Belt Unit is being cleaned. Misfeed detected as a result of delayed deactivation of sensor The Registration Roller Sensor (PC1) is not unblocked at MP tray feed even when the lapse of a given period of time passed after it has been shaded by the paper. 2nd Transfer section Loop Registration Reversing JAM The Registration Roller Sensor (PC1) has been shaded earlier than the specified period of time after the Feed Roller started rotating to feed paper. Table 3-5. ActionRelevant Electrical Parts † Registration Roller Sensor (PC1) † Exit Sensor (PC2) † OHP Sensor (PC4) † Registration Roller Clutch (CL1) † Mechanical Control Board (PWB-M) Step Action Connection Diagram Control Signal Location (electrical parts) 1 Initial check items --- --- 2 PC1 I/O check, Sensor check PWB-M CNSEN-3 (ON) C-3A to 4 3 PC2 I/O check, Sensor check PWB-M CNTH2-8 (ON) C-14 4 PC4 I/O check, Sensor check PWB-M CNSEN-6 (ON) C-4 5 CL1 operation check PWB-M CNSEN-18 (ON) C-5 6 Change PWB-M (p.198) --- ---
EPSON AcuLaser C9200NRevision D Troubleshooting Jam Display 104 ConfidentialMISFEED AT MP TRAY PAPER FEED SECTION (A, G)† Detection Timing † Action MISFEED AT CASSETTE 1 PAPER FEED SECTION (A, G)† Detection Timing † Action Table 3-6. Detection Timing Type Description Detection of Misfeed at MP Tray Paper Feed section The leading edge of the paper does not block the Registration Roller Sensor (PC1) even after the lapse of a given period of time after the MP Tray Feed Clutch (CL5) has been energized. MP Tray Paper Feed section Loop Registration Reversing JAM The Registration Roller Sensor (PC1) is not shaded even when the specified period of time has passed after the Feed Roller started rotating to feed paper from MP tray. Table 3-7. ActionRelevant Electrical Parts † Registration Roller Sensor (PC1) † MP Tray Feed Clutch (CL5) † Mechanical Control Board (PWB-M) Step Action Connection Diagram Control Signal Location (electrical parts) 1 Initial check items --- --- 2 PC1 I/O check, Sensor check PWB-M CNSEN-3 (ON) C-3 to 4 3 CL5 operation check PWB-M CNTRY1-2 (ON) C-9 4 Change PWB-M (p.198) --- --- Table 3-8. Detection Timing Type Description Detection of Misfeed at Cassette 1 Paper Feed section The leading edge of the paper does not block the Registration Roller Sensor (PC1) even after the lapse of a given period of time after the Cassette 1 Paper Feed Clutch (CL2) has been energized. Cassette 1 Paper Feed section Loop Registration Reversing JAM The Registration Roller Sensor (PC1) is not shaded even when the specified period of time has passed after the Feed Roller started rotating to feed paper from standard cassette. Table 3-9. ActionRelevant Electrical Parts † Cassette 1 Paper Feed Clutch (CL2) † Registration Roller Sensor (PC1) † Mechanical Control Board (PWB-M) Step Action Connection Diagram Control Signal Location (electrical parts) 1 Initial check items --- --- 2 PC1 I/O check, Sensor check PWB-M CNSEN-3 (ON) C-3 to 4 3 CL2 operation check PWB-M CNLP-13 (ON) C-11 4 Change PWB-M (p.198) --- ---
EPSON AcuLaser C9200NRevision D Troubleshooting Jam Display 105 ConfidentialMISFEED AT OPTIONAL CASSETTE PAPER FEED, OPTIONAL CASSETTE VERTICAL TRANSPORT SECTION (A, G, E2, E3, E4)† Detection Timing † Action Table 3-10. Detection Timing Type Description Detection of Misfeed at Optional Cassette Paper Feed section The leading edge of the paper does not block the Vertical Transport Sensor (PC8) even after the lapse of a given period of time after the Paper Feed Motor (M1) has been energized. Detection of Misfeed at Optional Cassette Vertical Transport section The Registration Roller Sensor (PC1) is not blocked even after the lapse of a given period of time after the paper has blocked the Vertical Transport Sensor (PC8).Vertical Transport Sensor (PC8) does not transmit the paper even after the lapse of a given period of time after the paper has blocked PC8. Optional Cassette Vertical Transport section Loop Registration Reversing JAM The Registration Roller Sensor (PC1) is not shaded even when the specified period of time has passed after the Feed Roller started rotating to feed paper. Detection of paper left in Optional cassette The Vertical Transport Sensor (PC8-PC) is blocked when the Power Switch is turned ON, a cover is opened and closed, or a JAM or malfunction is reset.The Paper Take-Up Sensor (PC9-PC) is blocked when the Power Switch is turned ON, a cover is opened and closed, or a JAM or malfunction is reset. Table 3-11. ActionRelevant Electrical Parts † Paper Take-Up Sensor (PC9-PC) † Vertical Transport Sensor (PC8-PC) † Registration Roller Sensor (PC1) † Paper Feed Motor (M1-PC) † Control Board (PWB-Z-PC) † Mechanical Control Board (PWB-M) Step Action Connection Diagram Control Signal Location (electrical parts) 1 Initial check items --- --- 2 PC9 I/O check, Sensor check PWB-Z PC PJ6Z PC-8 (ON) V-22 3 PC8 I/O check, Sensor check PWB-Z PC PJ6Z PC-11 (ON) V-22 4 PC1 I/O check, Sensor check PWB-M CNSEN-3 (ON)) C-3 to 4 5 M1 operation check PWB-Z PC PJ5Z PC-1 to 4 Q-22 6 Change PWB-Z (p.279) --- --- 7 Change PWB-M (p.198) --- ---
EPSON AcuLaser C9200NRevision D Troubleshooting Jam Display 106 ConfidentialMISFEED AT DUPLEX TRANSPORT SECTION (DUPLEX OPTION) (D, A)† Detection Timing † Action JAM AT DUPLEX PRE-REGISTRATION SECTION (DUPLEX UNIT) (D, A, G)† Detection Timing † Action Table 3-12. Detection Timing Type Description Detection of misfeed at Duplex Transport section The Duplex Unit Transport Sensor 2 (PC2) is not blocked even after the lapse of a given period of time after the paper has blocked the Duplex Unit Transport Sensor 1 (PC1).The Duplex Unit Transport Sensor 1 (PC1) is not unblocked even after the lapse of a given period of time after it has been blocked by the paper.The Duplex Unit Transport Sensor 2 (PC2) is not unblocked even after the lapse of a given period of time after it has been blocked by the paper. Detection of paper left in Duplex Transport Section Duplex Unit Transport Sensor 1 (PC1DU) or Duplex Unit Transport Sensor 2 (PC2DU) is blocked when the Power Switch is turned ON, a cover is opened and closed, or a JAM or malfunction is reset. Table 3-13. ActionRelevant Electrical Parts † Duplex Unit Transport Sensor 1 (PC1 DU) † Duplex Unit Transport Sensor 2 (PC2 DU) † Duplex Unit Switchback Motor (M1 DU) † Duplex Unit Transport Motor (M2 DU) † Duplex Control Board (PWB-A DU) † Mechanical Control Board (PWB-M) Step Action Connection Diagram Control Signal Location (electrical parts) 1 Initial check items --- --- 2 PC1 I/O check, Sensor check --- U-18 3 PC2 I/O check, Sensor check --- U-18 4 M1 operation check PWB-A DU PJ4A DU-1 to 4 V-19 5 M2 operation check PWB-A DU PJ5A DU-1 to 4 V-19 6 Change PWB-A (p.312) --- --- 7 Change PWB-M (p.198) --- --- Table 3-14. Detection Timing Type Description Detection of Misfeed at Duplex pre-registration section The Registration Roller Sensor (PC1) is not blocked even after the lapse of a given period of time after a Duplex paper feed sequence has been started. Detection of Loop Registration Reversing JAM at Duplex pre- registration section The Registration Roller Sensor (PC1) is not shaded even when the specified period of time has passed after the Feed Roller started rotating to re-feed paper. Table 3-15. ActionRelevant Electrical Parts † Registration Roller Sensor (PC1) † Duplex Unit Switchback Motor (M1 DU) † Duplex Unit Transport Motor (M2 DU) † Duplex Control Board (PWB-A DU) † Mechanical Control Board (PWB-M) Step Action Connection Diagram Control Signal Location (electrical parts) 1 Initial check items --- --- 2 PC1 I/O check, Sensor check --- U-18 3 M1 operation check PWB-A DU PJ4A DU-1 to 4 V-19 4 M2 operation check PWB-A DU PJ5A DU-1 to 4 V-19 5 Change PWB-A (p.312) --- --- 6 Change PWB-M (p.198) --- ---
EPSON AcuLaser C9200NRevision D Troubleshooting Service Call Error 107 Confidential3.3 Service Call Error3.3.1 Error codeThe CPU performs a self-diagnostics function. If a malfunction is detected, an error code is displayed on the Control Panel.ERROR CODE LIST† Engine-related Error Table 3-16. Error Code List Code Item Detection Timing Reference E100 Polygon Motor/C failure to turn † The Polygon motor fails to turn stably even after the lapse of a given period of time after activating the Polygon motor. † Motor Lock signal detects H for a given period time consecutively during the Polygon motor is rotating. p.113 E101 Polygon Motor/M failure to turn E102 Polygon Motor/Y failure to turn E103 Polygon Motor/K failure to turn E110 Laser malfunction (Cyan) † SOS signal is not detected within the lapse of a given period of time after staring the laser output. † SOS signal is not detected within a given period of time during printing or IDC sensor adjustment. p.113 E111 Laser malfunction (Magenta) E112 Laser malfunction (Yellow) E113 Laser malfunction (Black) E200 Transfer Belt Separation † The 1st Image Transfer Pressure/Retraction Position Sensor doesnt turn ON (Retracting) even after the lapse of a given period of time after the 1st Image Transfer Pressure/Retraction Clutch has turned ON during the Transfer Belt is retracting. † The 1st Image Transfer Pressure/Retraction Position Sensor doesnt turn OFF (Pressuring) even after the lapse of a given period of time after the 1st Image Transfer Pressure/Retraction Clutch has turned ON during the Transfer Belt is pressuring. p.114 E210 2nd Transfer Roller Separation † The 2nd Image Transfer Pressure Position Sensor doesnt turn ON (Retracting) even after the lapse of a given period of time after the 2nd Image Transfer Pressure/Retraction Motor has started rotating during the 2nd Transfer Roller is retracting. † The 2nd Image Transfer Pressure Position Sensor doesnt turn OFF (Pressuring) even after the lapse of a given period of time after the 2nd Image Transfer Pressure/Retraction Motor has started rotating during the 2nd Transfer Roller is pressuring. p.114 E220 Transfer Belt Unit New Article Release A new installation is not detected when a new Transfer Belt Unit is installed. p.114
EPSON AcuLaser C9200NRevision D Troubleshooting Service Call Error 108 ConfidentialE300 Abnormally low Heating Roller temperature † The temperature of the Heating Roller Thermistor/1 (TH1) is lower than a given level of degree for 1 second or more uninterruptedly during Ready mode, Low Power mode or printing. † The temperature of the Heating Roller Thermistor/2 (TH3) is lower than a given level of degree for 1 second or more uninterruptedly during Ready mode, Low Power mode or printing. p.115 E301 Abnormally low Fusing Pressure Roller temperature † The temperature of the Fusing Pressure Roller Thermistor /1 (TH2) is lower than a given level of degree for 1 second or more uninterruptedly during Ready mode, Low Power mode or printing. E302 Abnormally high Heating Roller temperature † The temperatures of the Heating Roller Thermistor/1 (TH1) and the Heating Roller Thermistor/2 (TH3) are higher than a given level of degree for 1 second or more uninterruptedly. † The Heater Relay is OFF. E303 Abnormally high Fusing Pressure Roller temperature † The temperature of the Fusing Pressure Roller Thermistor/1 (TH2) is higher than a given level of degree for 1 second or more uninterruptedly before the Heater temperature control starts. † The temperature of the Fusing Pressure Roller Thermistor/1 (TH2) is higher than a given level of degree for 1 second or more uninterruptedly after the Heater temperature control starts. E304 Heating Roller warm-up failure † The Heating Roller Thermistor/1 (TH1) and the Heating Roller Thermistor/2 (TH3) fails to raise a given degree of temperature even after the lapse of a given period of time after the Heating Roller Heater lamp/1 (H1) is turned ON. † The detected temperature of the Heating Roller Thermistor/1 (TH1) is lower for a given level of degree than one of the Fusing Pressure Roller Thermistor/1 (TH2) after the Front Cover is opened or closed, the Main Power Switch is turned ON, or TROUBLE RESET is implemented. † The counter value of zero cross signal input is not updated for a given period of time. E305 Fusing Pressure Roller warm-up failure † The Fusing Pressure Roller Thermistor/1 (TH2) fails to raise a given degree of temperature even after the lapse of a given period of time after the Fusing Pressure Heater Lamp (H3) is turned ON. † The detected temperature of the Fusing Pressure Roller Thermistor/1 (TH2) is lower for a given level of degree than one of the Heating Roller Thermistor/1 (TH1) after the Front Cover is opened or closed, the Main Power Switch is turned ON, or TROUBLE RESET is implemented. E310 Fusing Unit New Article Release A new installation is not detected when a new Fusing Unit is installed. p.115 E400 Abnormally low toner density detected Cyan TCR Sensor Mixture ratio of the toner and carrier in the developing machine is lower than the specified value. p.116 E401 Abnormally high toner density detected Cyan TCR Sensor Mixture ratio of the toner and carrier in the developing machine is higher than the specified value. p.116 E402 Abnormally low toner density detected Magenta TCR Sensor Mixture ratio of the toner and carrier in the developing machine is lower than the specified value. p.116 E403 Abnormally high toner density detected Magenta TCR Sensor Mixture ratio of the toner and carrier in the developing machine is higher than the specified value. p.116 E404 Abnormally low toner density detected Yellow TCR Sensor Mixture ratio of the toner and carrier in the developing machine is lower than the specified value. p.116 E405 Abnormally high toner density detected Yellow TCR Sensor Mixture ratio of the toner and carrier in the developing machine is higher than the specified value. p.116 Table 3-16. Error Code List Code Item Detection Timing Reference
EPSON AcuLaser C9200NRevision D Troubleshooting Service Call Error 109 ConfidentialE406 Abnormally low toner density detected Black TCR Sensor Mixture ratio of the toner and carrier in the developing machine is lower than the specified value. p.117 E407 Abnormally high toner density detected Black TCR Sensor Mixture ratio of the toner and carrier in the developing machine is higher than the specified value. p.117 E500 Main Motors failure to turn The Motor Lock signal remains HIGH for a predetermined continuous period of time while the Motor is turning. p.118 E501 Main Motor turning at abnormal timing The Motor Lock signal remains LOW for a predetermined continuous period of time while the Motor remains stationary. p.118 E510 Color PC Drum Motors failure to turn The Motor Lock signal remains HIGH for a predetermined continuous period of time while the Motor is turning. p.118 E511 Color PC Drum Motors turning at abnormal timing The Motor Lock signal remains LOW for a predetermined continuous period of time while the Motor remains stationary. p.119 E520 Color Developing Motors failure to turn The Motor Lock signal remains HIGH for a predetermined continuous period of time while the Motor is turning. p.119 E521 Color Developing Motors turning at abnormal timing The Motor Lock signal remains LOW for a predetermined continuous period of time while the Motor remains stationary. p.120 E550 Suction Fan Motors failure to turn The Fan Lock signal remains HIGH for a predetermined continuous period of time while the Motor remains stationary. p.120 E551 Cooling Fan Motor/1s failure to turn The Fan Lock signal remains HIGH for a predetermined continuous period of time while the Motor remains stationary. p.120 E552 Fusing Cooling Fan Motor/1s failure to turn The Fan Lock signal remains HIGH for a predetermined continuous period of time while the Motor remains stationary. p.120 E553 Fusing Cooling Fan Motor/2s failure to turn The Fan Lock signal remains HIGH for a predetermined continuous period of time while the Motor remains stationary. p.121 E554 Ozone Ventilation Fan Motors failure to turn The Fan Lock signal remains HIGH for a predetermined continuous period of time while the Motor remains stationary. p.121 E555 Power Supply Cooling Fan Motor/1s failure to turn The Fan Lock signal remains HIGH for a predetermined continuous period of time while the Motor remains stationary. p.121 E556 Cooling Fan Motor 2s failure to turn The Fan Lock signal remains HIGH for a predetermined continuous period of time while the Motor remains stationary. p.121 E600 Cyan TCR Sensor adjustment failure TCR Sensor automatic adjustment does not function properly, failing to adjust to an appropriate value. p.122 E601 Magenta TCR Sensor adjustment failure E602 Yellow TCR Sensor adjustment failure E603 Black TCR Sensor adjustment failure p.122 E610 1st Image Transfer ATVC (color) failure An abnormal average value is detected while performing the first image transfer ATVC of color. p.123 Table 3-16. Error Code List Code Item Detection Timing Reference
EPSON AcuLaser C9200NRevision D Troubleshooting Service Call Error 110 ConfidentialE611 1st Image Transfer ATVC (K) failure An abnormal average value is detected while performing the first image transfer ATVC of black. p.123 E612 2nd Image Transfer ATVC failure An abnormal average value is detected while performing the second image transfer ATVC. p.123 E620 Color PC Drum sensor malfunction The output from the Color PC Drive Main and Sub Sensors remains unchanged for a continuous period of 1,000 ms while the Color PC Drum Motor is turning stably and the Lock signal is active (LOW-0). p.124 E621 BLACK PC Drum sensor malfunction The output from the Black PC Drive Main and Sub Sensors remains unchanged for a continuous period of 1,000 ms while the Main Motor is turning stably and the Lock signal is active (LOW-0). p.124 E630 IDC Sensor (front) failure † All outputs of Sensor photo-receiver section from the detection point (unprinted surface on the Image Transfer Belt) are 0.5 V or less, or 4.3 V or more at output checking during IDC Sensor adjustment. † All outputs of Sensor photo-receiver section from the detection point (unprinted surface on the Image Transfer Belt) are 1.9 V or less, or 4.4 V or more at density setting during IDC Sensor adjustment. † The output of Sensor photo-receiver section from the detection point (toner pattern on the Image Transfer Belt) is 1.0 V or less after the adjustment. p.125 E631 IDC Sensor (back) failure † All outputs of Sensor photo-receiver section from the detection point (unprinted surface on the Image Transfer Belt) are 0.5 V or less, or 4.3 V or more at output checking during IDC Sensor adjustment. † All outputs of Sensor photo-receiver section from the detection point (unprinted surface on the Image Transfer Belt) are 1.9 V or less, or 4.4 V or more at density setting during IDC Sensor adjustment. † The output of Sensor photo-receiver section from the detection point (toner pattern on the Image Transfer Belt) is 1.0 V or less after the adjustment. p.125 E640 Color Shift Test Pattern failure † The number of points detected in the main scan direction is more or less than the specified value during main scan direction registration correction. † The number of points detected in the sub scan direction is more or less than the specified value during sub scan direction registration correction. p.126 E641 Color Shift Adjust failure † The color shift amount is greater than the specified range during main scan direction registration correction. † The color shift amount is greater than the specified range during sub scan direction registration correction. † The skew correction amount is greater than the specified value. p.126 E701 MP tray Rise Descent Error † The Bypass Lift-Up Sensor is not blocked even when the Vertical Transport Motor has turned for a given number of pulses after the sequence to move the Paper Lifting Plate from the standby position to the feed position was started. † The Bypass Lift-Up Sensor is not unblocked even when the Vertical Transport Motor has turned for a given number of pulses after the sequence to move the Paper Lifting Plate from the feed position to the standby position was started. p.127 Table 3-16. Error Code List Code Item Detection Timing Reference