Epson Aculaser CX28DN User Manual
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Solving Problems with Printing Quality 249 Image is too light; there is low image density.Laser lens is dirty. Clean the laser lens. The copy density is set too light.Select a darker copy density. The media is moist from humidity.Remove the moist media and replace with new, dry media. There is not much toner left in the car- tridge.Replace the toner cartridge. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. Media type is set incorrectly.When printing envelopes, labels, letter head, postcards, thick stock, glossy media, or transparencies, specify the appropriate media type in the printer driver. Image is too dark.The copy density is set too dark.Select a lighter copy density. The document was not pressed close enough against the original glass.Position the document so that it is pressed close enough against the orig- inal glass. For details on positioning the document on the original glass, refer to “Placing a document on the original glass” on page 119. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. Symptom Cause Solution
Solving Problems with Printing Quality 250 Image is blurred; background is lightly stained; there is insufficient gloss of the printed image.One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. The original glass is dirty.Clean the original glass. For details, refer to “Cleaning the Machine” on page 202. The original cover pad is dirty.Clean the original cover pad. For details, refer to “Cleaning the Machine” on page 202. The print or color density is uneven.One or more of the toner cartridges may be defective or low.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. The machine is not level.Place the machine on a flat, hard, level surface. Irregular print or mot- tled image appears.The media is moist from humidity.Adjust the humidity in the media stor- age area. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use Epson-approved media. See “Specifications” on page 90. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. Symptom Cause Solution
Solving Problems with Printing Quality 251 There is insufficient fusing or the image comes off when rubbed.The media is moist from humidity.Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use Epson-approved media. See “Specifications” on page 90. Media type is set incorrectly.When printing envelopes, labels, letter head, postcards, thick stock, or trans- parencies, specify the appropriate media type in the printer driver. There are toner smudges or residual images.One or more of the toner cartridges are defective or installed incorrectly.Remove the toner cartridges and check for damage. If it is damaged, replace it. There are toner smudges on the back side of the page (whether or not it has been duplexed).The media transfer roller is dirty.Clean the media transfer roller. If you think the transfer roller should be replaced, contact Technical Support with the error information. The media path is dirty with toner.Print several blank sheets and the excess toner should disappear. One or more of the toner cartridges are defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. Symptom Cause Solution
Solving Problems with Printing Quality 252 Abnormal areas (white, black, or color) appear in a regular pattern.The laser lens is dirty. Clean the laser lens. The exposure win- dow is dirty.Clean the exposure window. For details, refer to “Cleaning the Machine” on page 202. A toner cartridge may be defective.Remove the toner cartridges with the color causing the abnormal image. Replace it with a new toner cartridge. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. Image defects.The laser lens is dirty. Clean the laser lens. A toner cartridge may be leaking.Remove the toner cartridges and check for damage. If it is damaged, replace it. A toner cartridge may be defective.Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. Lateral lines or bands appear on image.The machine is not level.Place the machine on a flat, hard, level surface. The media path is dirty with toner.Print several sheets and the excess toner should disappear. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units is defective.Remove the imaging units and check for damage. If it is damaged, replace it. Colors look drastically wrong.One or more of the toner cartridges may be defective.Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller, and reinstall the toner cartridges. Symptom Cause Solution
Solving Problems with Printing Quality 253 If the problem is not resolved, even after all of the above have been per- formed, contact Technical Support with the error information.Colors are not register- ing properly; colors are mixed or have page-to-pag e variation.Gradations are not adjusted correctly.Set MACHINE SETTING/CALI- BRATION in the UTILITY menu to ON, and then perform the AIDC color calibration. For details, refer to “MACHINE SETTING Menu” on page 27. The front cover is opened during the calibration. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. The color has a poor reproduction or has poor color density.One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. Symptom Cause Solution
Status, Error, and Service Messages 254 Status, Error, and Service Messages Status, error, and service messages are displayed in the message window. They provide information about your machine and help you locate many prob- lems. When the condition associated with a displayed message has changed, the message is cleared from the window. Status Messages This message... means... Do this... ACCEPTEDThe settings were applied. No action needed. DATA RECEIVINGThis machine is receiving data. ENERGY SAVEThe machine is in Energy Save mode to reduce power consumption during periods of inactivity. (Nothing displayed) NONEThe object does not exist. PC SCAN CANCELThe scan job was can- celed from the driver. PLEASE WAIT!The AIDC color calibration is being performed. The AIDC color calibration is performed automatically in the following circum- stances. „When the machine is turned on „When the machine recovers from Energy Save (Sleep) mode „When the machine is restarted after settings have been changed „After a toner cartridge is replaced This process maintains optimum print quality.
Status, Error, and Service Messages 255 Error Messages PRINT WAITINGThe machine is waiting to print. PRINTINGThe machine is printing. SEARCHINGThe machine is searching data. SCANNINGThe machine is scanning the document. Warming UpThe machine is warming up or AIDC is being per- formed. This message... means... Do this... 2-SIDED SCAN SETTING SET ORIGINAL TO ADFRThe document is not loaded into the ADF while duplex (dou- ble-sided) scanning is set.Load the document into ADF. ADDRESS IS TOO LONGThe e-mail address retrieved from the LDAP server exceeds 64 charac- ters.This machine can han- dle addresses contain- ing no more than 64 bytes. Use a shorter address. CANNOT CONNECT xxx ServerA connection with the specified server could not be estab- lished.Check the settings in the NETWORK SET- TING menu, and then try connecting again. CANNOT GET IP xxx ServerThe IP address of the specified server could not be obtained from the DNS server.Check the settings in the NETWORK SET- TING menu, and then try sending the data again. PC CONNECTION FAILEDWhile data was being sent in Scan mode, the connec- tion to the computer was interrupted.Check the connection with the computer and the scanner driver sta- tus, and then try send- ing the data again. This message... means... Do this...
Status, Error, and Service Messages 256 COMMUNICATION ERROR USB MemoryWhile data was being sent in Scan mode, the connec- tion to the USB memory device was interrupted.Check the connection to the USB memory device, and then try sending the data again. COMMUNICATION ERROR xxx ServerWhile data was being sent in Scan mode, the connec- tion to the server was interrupted.Check the settings in the NETWORK SET- TING menu, and then try sending the data again. DISCONNECT USB MemoryThe connection to the USB memory device was inter- rupted.Check the connection to the USB memory device, and then try sending the scan again. DISCONNECT xxx ServerThe connection to the server was inter- rupted.Check the settings in the NETWORK SET- TING menu, and then try connecting again. Fuser Unit LifeThe time to replace the fuser unit has been reached.Replace the fuser unit. Contact a qualified ser- vice representative. HOLD JOB ERROR UNABLE TO STORE JOBThe hard disk drive is not installed on the machine so a job to be stored could not be received.To store jobs, install the optional hard disk drive on the machine. HOLD JOB ERROR MEMORY FULLSince the memory is full, stored jobs can- not be printed.Create free space on the memory, and then try printing the stored jobs again. HOLD JOB ERROR NO TRAY3Since Tray 3 is not installed, stored jobs cannot be printed.To print the jobs, install Tray 3, and then try printing the stored jobs again. This message... means... Do this...
Status, Error, and Service Messages 257 INCORRECT HDDA hard disk drive that was formatted with a different machine has been installed.Format the hard disk with this machine, or install a hard disk drive formatted with this machine. I-UNIT END REPLACE xThe time to replace the indicated imag- ing unit has been reached.Replace the indicated imaging unit. I-Unit End xThe time to replace the indicated imag- ing unit has been reached.Replace the indicated imaging unit. I-Unit Life (x)The time to replace the indicated imag- ing unit has been reached.Replace the indicated imaging unit. I-Unit Low xThe indicated imag- ing unit is low and should be replaced within 200 pages at 5% coverage of Let- ter/A4 paper.Prepare the indicated imaging unit. HDD NEAR FULLA job to be stored was received even though the hard disk drive is not installed on the machine.Delete jobs stored on the hard disk, or format the appropriate user area. INCORRECT TONER CHANGE x TONERThe indicated toner cartridge is not cor- rect.Replace the indicated toner cartridge with a correct one. INCORRECT PAPER SIZEThe paper size set in the tray is not cor- rect.Follow the message and replace the paper. This message... means... Do this...
Status, Error, and Service Messages 258 JOB CANCELEDWhile a document was being scanned from the original glass in Scan mode, more than one minute had passed after the first page of the document was scanned or the data could not be sent. Therefore, the scan job was auto- matically canceled.Turn the machine off, and then, after waiting a few seconds, turn it on again. When send- ing multiple pages, for example, from a book, scan the first page, and then scan the next page within one minute. MEDIA TYPE ERROR LOAD xxxPaper of the selected type is not loaded in a paper tray.Load paper of the selected type into a paper tray. MEMORY FILE FULLThe maximum num- ber of 1,024 image data files has been reached.Turn the machine off, and then, after a few seconds, turn it on again. Decrease the amount of data to be printed (for example, by decreasing the res- olution), and then try printing again. MEMORY FULLThe machine has received more data than can be pro- cessed with its inter- nal memory.Turn the machine off, and then, after a few seconds, turn it on again. Decrease the amount of data to be printed (for example, by decreasing the res- olution), and then try printing again. NO DUPLEX PAPER CLOSE DUPLEX FUNC. OR CHANGE PAPER SIZEDuplex (dou- ble-sided) printing is specified, but paper with a size incom- patible with duplex (double-sided) print- ing is selected.Switch to simplex (sin- gle-sided) printing, or select paper with a size compatible with duplex (double-sided) printing. This message... means... Do this...