Epson Aculaser CX28DN User Manual

							Solving Problems with Media Misfeeds 239
Media is mis-
fed in the 
ADF.The loaded document 
does not meet the 
specifications.Load the correct document. For details 
on the documents that can be loaded, 
refer to “Documents that can be loaded 
into the ADF” on page 117.
The loaded document 
exceeds the maxi-
mum capacity.Load the document so that it does not 
exceed the maximum capacity. For 
details on the documents that can be 
loaded, refer to “Documents that can 
be loaded into the ADF” on page 117.
The document guides 
were not slid against 
the edges of the doc-
ument.Slide the document guides against the 
edges of the document. For details on 
loading the document, refer to “Load-
ing a document into the ADF” on page 
120.
Media is mis-
feeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Envelopes, labels, 
postcards, thick 
stock, letterhead, 
glossy media, or 
transparencies are 
loaded in Tray 2.Special media must be loaded in Tray 
1 only.
The recommended 
transparency or label 
sheet is facing the 
wrong way in Tray 1.Load the transparencies or label 
sheets according to the manufacturer’s 
instructions. Symptom Cause Solution
 
						

							Solving Problems with Media Misfeeds 240
Media is mis-
feeding.Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing up.
If the flaps are on the long edge, load 
the envelopes with the flap edge 
toward the machine and the flap side 
facing up.
Transparencies have 
collected static elec-
tricity in the tray.Remove the transparencies and load 
them in Tray 1 one sheet at a time. Do 
not fan transparencies before loading 
them. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use Epson-approved media.
See “Specifications” on page 90.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Media Roll-
ers” on page 203. Symptom Cause Solution
 
						

							Solving Other Problems 241
Solving Other Problems
To order Epson consumables, go to www.q-shop.com.
Symptom Cause Solution
Machine 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
Something is wrong 
with the outlet con-
nected to the 
machine.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The machine is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the machine 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
The control 
panel dis-
plays 
Toner 
Low
 much 
sooner than 
expected.One of the toner car-
tridges may be defec-
tive.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
Printed with heavy 
toner coverage.See specifications in Appendix A.
Cannot print 
the machine 
status list.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
There is a media mis-
feed.Clear the media misfeed.
 
						

							Solving Other Problems 242
Images can-
not be 
printed from 
the digital 
camera.The connected digi-
tal camera is not 
compatible with 
PictBridge.Use a digital camera compatible with 
PictBridge.
The digital camera 
transfer mode is not 
set to PictBridge.Set the digital camera transfer mode to 
PictBridge.
CAMERA DIRECT 
for this unit is set to 
DISABLE.Change the setting for 
UTILITY/
ADMIN. MANAGEMENT/CAMERA 
DIRECT
 to ENABLE.
A public user is not 
specified for user 
authentication.Contact the administrator of this unit.
Printing from 
a USB mem-
ory device is 
not possible.The file format (file 
extension) is not one 
that can be printed.Only files with the format (extension) 
for JPEG, TIFF, or PDF can be printed.
A public user is not 
specified for user 
authentication.Contact the administrator of this unit. Symptom Cause Solution
 
						

							Solving Other Problems 243
Printing 
takes too 
much time.The machine is set to 
a slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The machine is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.Wait. No action needed.
There is not enough 
machine memory.Install the optional memory to increase 
the machines memory capacity.
A toner cartridge for a 
different region or an 
unapproved toner 
cartridge is installed 
(
Wrong Toner X 
is displayed in the 
message window).Install a correct Epson toner cartridge 
approved for your specific machine.
If an error has been 
detected during print-
ing job transmission 
in the Copy mode, it 
takes a while to pro-
cess the error and 
resume the printing 
operation.Wait. No action needed.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if the 
cartridges are empty.
The wrong media is 
being used.Check that the media type. Symptom Cause Solution
 
						

							Solving Other Problems 244
Not all pages 
print.A different user acci-
dentally canceled the 
job.Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able printer driver.Print the overlay file using a suitable 
printer driver.
Some parts 
of the image 
are lost with 
2in1 (4in1) 
copying.When printing enve-
lopes, the zoom ratio 
was specified, and 
then 2in1 (4in1) copy-
ing was set.With 2in1 (4in1) copying, the zoom 
ratio is automatically adjusted. For 2in1 
(4in1) copying on media with a narrow 
printing area, such as envelopes, set 
2in1 (4in1) copying, and then adjust 
the zoom ratio, if necessary.
Machine 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
A system error 
occurred.Contact Technical Support with the 
error information. Symptom Cause Solution
 
						

							Solving Other Problems 245
You are 
experienc-
ing duplex 
problems.Media or settings are 
not correct.Make sure that you are using correct 
media. 
„See “Specifications” on page 90. 
„Do not duplex custom-sized media, 
envelopes, labels, postcards, thick 
stock, letterhead, glossy media, or 
transparencies. 
„Make sure that you have not mixed 
media types in the tray.
In the Windows printer driver (Layout/
Print Type), choose “Double-Sided.”
Set duplex (Double-Sided) copying. 
For details on setting duplex (Dou-
ble-Sided) copying, refer to “Setting 
Duplex (Double-Sided) Copying” on 
page 147.
For N-up on duplexed pages, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion.
It takes a 
very long 
time to trans-
fer scan data 
to the USB 
memory 
device.The response time 
may be slow depend-
ing on the USB mem-
ory device that is 
used.Wait until the transfer is finished.
It is not pos-
sible to enter 
Scan mode.An error has occurred 
in Copy mode.Correct the cause of the error, and 
then enter a different mode.
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the printer driver 
and the application 
have been set for col-
lation.For N-up on multiple copies, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion.
Booklet Left 
and Right 
Binding out-
put is incor-
rect.Both the printer driver 
and the application 
have been set for col-
lation.For Booklet Left Binding and Booklet 
Right Binding, choose Collate only in 
the printer driver’s Basic Tab. Do not 
set collation in the application. Symptom Cause Solution
 
						

							Solving Other Problems 246
You hear 
unusual 
noises.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
machine.
There is a foreign 
object stuck inside 
the machine.Turn off the machine and remove the 
object. If you cannot remove it, contact 
Technical Support. 
When copy-
ing or scan-
ning with the 
ADF, a band 
appears at 
the end of 
the image or 
paper (5 to 6 
mm).A malfunction may 
have occurred while 
paper was being 
transferred with the 
ADF.If a band appears in the copy after 
copying, select a copy density setting 
that is one level darker.
If a band appears in the image after 
scanning, scan using the original 
glass.
Cannot copy 
with the ADF.Envelope DL, Enve-
lope Monarch, or 
Envelope C6 is set to 
the ADF.Place the document on the original 
glass. With the Envelope DL size, 
some areas may not be copied.
While scan-
ning with the 
ADF at 600 
dpi, the 
image has 
become 
lighter and 
the back-
ground has 
become 
darker.Immediately after the 
machine is turned on, 
the lamp intensity 
increases. There-
fore, the image may 
become lighter and 
the background may 
become darker.If the image becomes lighter or darker, 
scan using the original glass. In addi-
tion, perform the scan operation after 
turning the machine on and lighting the 
lamp for an hour and a half or more.
Scanned 
images are 
noisy.Resolution is set to 
150 x 150 dpi while 
the scan mode is set 
to MIX or TEXT.Set the scan mode to PHOTO.
Some areas 
of the 
scanned 
image are 
missing.Acrobat 8 (Macintosh 
version) is used for 
scanning the image.With the Acrobat Scan setting, turn off 
the OCR and Filtering functions. Symptom Cause Solution
 
						

							Solving Other Problems 247
The 
web-based 
utility cannot 
be accessed.The Web-based 
EpsonNet config 
Administrators pass-
word is incorrect.The Web-based EpsonNet config 
Administrator password has a 0-char-
acter minimum and an 16-character 
maximum. For details of the 
Web-based EpsonNet config adminis-
trator password, refer to the Reference 
Guide on the software CD-ROM.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use Epson-approved media. See 
“Specifications” on page 90.
Data was 
sent to the 
machine, but 
it doesnt 
print.An error message is 
displayed in the mes-
sage window.Handle according to the message dis-
played.
A job may be can-
celled if user authen-
tication setting is 
specified.Click the User Authentication button in 
the printer driver, and then type in the 
necessary information before printing.
The hard 
disk was 
automati-
cally format-
ted.The hard disk was 
full.When the control panel displays HDD 
NEAR FULL, delete print jobs and 
resources (fonts, forms, etc.) which 
were saved on the hard disk using 
Web-based EpsonNet config. Symptom Cause Solution
 
						

							Solving Problems with Printing Quality 248
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis-
matches the media 
loaded in the 
machine.Load the correct media in the machine.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media (but not transpar-
encies), and replace it in the tray.
Entire sheet 
is printed in 
black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.