Epson AcuLaser C4200DN User Manual

							
Troubleshooting401
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The printer does not print correctly in the 
PostScript mode
The printer does not print
Cause What to do
The printer’s emulation mode 
setting is incorrect.The printer is set to the Auto mode by 
default, so that it can automatically 
determine the encoding used in the 
received print job data and select the 
appropriate emulation mode. However, 
there are situations where the printer 
cannot select the correct emulation 
mode. In this case, it must be set manually 
to 
PS3 .
Set the emulation mode through the 
SelecType Emulation menu on the printer. 
See Emulation Menu on page 221.
The printer’s emulation mode 
setting for the interface that you are 
using is incorrect. The emulation mode can be set 
individually for each interface which 
receives print job data. Set the emulation 
mode for the interface you are using to 
PS3
. 
Set the emulation mode through the 
SelecType Emulation menu on the printer. 
See Emulation Menu on page 221.
Cause What to do
The Print to file check box is 
selected in the Print dialog box 
(except on Mac OS X). Clear the Print to file check box in the Print 
dialog box.
The Save as File check box is 
selected on the Output Option 
sheet in the Print dialog box (Mac 
OS X only). Clear the Save as File check box on the 
Output Option sheet in the Print dialog box.
 
						

							
402Troubleshooting
The printer driver or printer that you need to use 
does not appear in the Printer Setup Utility (Mac 
OS 10.3.x), Print Center  (Mac OS 10.2.x), or 
Chooser (Mac OS 9)
An incorrect printer driver is 
selected. Make sure that the PostScript printer driver 
that you are using to print is selected.
For Mac OS 9 users only
The Unlimited Downloadable 
Fonts check box on the PostScript 
Options setup option page in the 
Page Setup dialog box is 
selected. Clear the Unlimited Downloadable Fonts 
check box.
The Emulation menu in the 
printer’s Control Panel is set to a 
mode other than  Auto or PS3  for 
the interface that you are using. Change the mode setting to either 
Auto or 
PS3 .
Cause What to do
QuickDraw GX is in use (Mac OS 
9). This printer’s driver does not support 
QuickDraw GX. Disable QuickDraw GX.
The printer name has been 
changed. Ask the network administrator for details, 
then select the appropriate printer name.
The AppleTalk zone setting is 
incorrect. Open the Printer Setup Utility (Mac OS 
10.3.x), Print Center (Mac OS 10.2.x), or 
Chooser (Mac OS 9), then select the 
AppleTalk zone that the printer is 
connected to.
 
						

							
Troubleshooting403
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The font on the printout is different from that on 
the screen
The printer fonts cannot be installed
Cause What to do
The PostScript screen fonts are not 
installed.The PostScript screen fonts must be installed 
on the computer that you are using. 
Otherwise, the font that you select is 
substituted by some other font for display on 
the screen.
For Windows users only
The Send TrueType fonts to printer 
according to the font Substitution 
Table setting on the Fonts sheet of 
the printer’s Properties dialog box 
is turned on, but the TrueType 
fonts are not replaced by the 
printer fonts.
(For Windows Me or 98)
The appropriate substitution fonts 
are not correctly specified on the 
Device Settings sheet of the 
printer’s Properties dialog box.
(For Windows XP or 2000) If the Send TrueType fonts to printer 
according to the font Substitution Table 
setting on the Fonts sheet of the printer’s 
Properties dialog box is turned on, TrueType 
fonts are replaced by the printer fonts 
before they are printed. Specify the 
appropriate substitution fonts using the Font 
Substitution Table.
Specify the appropriate substitution fonts 
using the Font Substitution Table.
Cause What to do
The Emulation menu in the 
printer’s Control Panel is not set to 
PS3  for the interface that you are 
using. Change the Emulation menu setting to 
PS3 
for the interface that you are using, then try 
reinstalling the printer fonts again.
 
						

							
404Troubleshooting
The edges of texts and/or images are not smooth
The printer does not print normally via the parallel 
interface (Windows 98 only)
The printer does not print normally via the USB 
interface
Cause What to do
The Print Quality is set to Fast. Change the Print Quality setting toQuality 
or Super.
The printer does not have 
sufficient memory. Increase the printer memory.
Cause What to do
The computer is connected to the 
printer via the parallel interface and 
the parallel port setting is set to the 
ECP mode. Make sure that the mode setting is 
correct.
Cause What to do
For Windows users only
The Data Format setting in the 
printer’s Properties is not set to 
ASCII or TBCP. The printer cannot print binary data when it 
is connected to the computer via the USB 
interface. Make sure that the Data Format 
setting, which is accessed by clicking 
Advanced on the PostScript sheet of the 
printer’s Properties, is set to ASCII or TBCP.
If your computer is running Windows XP, 
click the Device Settings tab in the printer’s 
Properties, then click the Output Protocol 
setting and select ASCII or TBCP.
 
						

							
Troubleshooting405
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The printer does not print normally via the 
network interface
For Macintosh users only
The Data Format setting in the 
printer’s Properties is not set to 
ASCII.The printer cannot print binary data when it 
is connected to the computer via the USB 
interface. Make sure that the Data Format 
setting, which is accessed by clicking Print 
from the File menu, is set to ASCII.
Cause What to do
The Data Format setting is different 
from the data format setting 
specified in the application (except 
on Mac OS X) If the file is created in an application that 
allows you to change the data format or 
encoding, such as Photoshop, make sure 
that the setting in the application 
matches that in the printer driver.
For Windows 2000 users only
Job Management On is selected in 
the printer’s Properties. When AppleTalk is active and Job 
Management ON is selected, the printer 
does not print normally. Make sure to 
clear the Job Management On check 
box on the Job Settings sheet of the 
printer’s Properties.
For Windows users only
The computer is connected to the 
network using AppleTalk in a 
Windows 2000 environment, and 
the Send CTRL+D Before Each Job 
or Send CTRL+D After Each Job 
setting on the Device Settings sheet 
of the printer’s Properties dialog box 
is set to Yes. Make sure that both the Send CTRL+D 
Before Each Job and Send CTRL+D After 
Each Job settings are set to No.
For Windows users only
The print data is too large. Click Advanced on the PostScript sheet of 
the printer’s Properties, then change the 
Data Format setting from ASCII data 
(default) to TBCP (Tagged binary 
communications protocol).
When the 
Binary setting is set to  On, TBCP 
is not available. Use the Binary protocol. 
See PS3 Menu on page 238 for details.
 
						

							
406Troubleshooting
An undefined error occurs (Macintosh only)
Insufficient memory to print data (Macintosh 
only)
For Windows users only
Printing cannot be performed using 
the network interface.Click Advanced on the PostScript sheet of 
the printer’s Properties, then change the 
Data Format setting from ASCII data 
(default) to TBCP (Tagged binary 
communications protocol).
When the 
Binary setting is set to  On, TBCP 
is not available. Use the Binary protocol. 
See PS3 Menu on page 238 for details.
Cause What to do
The version of the Mac OS that 
you are using is unsupported. This printer’s driver can only be used on 
Macintosh computers running Mac OS 9 
version 9.1 or later, and Mac OS X version 
10.2.x or later.
Cause What to do
 
						

							
Troubleshooting407
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The Macintosh printer driver uses 
available memory in the system to 
process print data.Try one of the following to free up memory 
for printing:
❏
Reduce the RAM cache 
setting in the Memory 
control panel (Mac OS 9).
❏ Close applications that 
are not in use.
❏ Increase the memory 
allocation for the 
application that you are 
printing from (Mac OS 9).
❏ Turn off background 
printing.
 
						

							
408Customer Support
Appendix A 
Customer Support
Contacting Customer Support
New :For A
ll
 p
roductsIf your Epson product is not operating properly and you cannot 
solve the problem using the troubleshooting information in your 
product documentation, contact customer support services for 
assistance. Check your Pan-European Warranty Document for 
information on how to contact EPSON Customer support. They 
will be able to help you much more quickly if you give them the 
following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product 
software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you 
normally use with your product
Technical Support Web Site
New :For A ll
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roducts
 
						

							
Customer Support409
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Go to http://www.epson.com and select the Support section of 
your local EPSON web site for the latest drivers, FAQs, manuals 
and other downloadables.
Epsons Technical Support Web Site provides help with problems 
that cannot be solved using the troubleshooting information in 
your printer documentation.
 
						

							
410Technical Specifications
Appendix B 
Technical Specifications
Paper
Since the quality of any particular brand or type of paper may be 
changed by the manufacturer at any time, Epson cannot 
guarantee the quality of any type of paper. Always test samples 
of paper stock before purchasing large quantities or printing large 
jobs.
Available paper types
New :delete  unnecessary i
nformation