Epson AcuLaser C4200DN User Manual

							
Troubleshooting391
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The message Invalid AUX /IF Card appears on 
the LCD panel
Paper does not feed from the optional paper 
cassette
Cause What to do
The printer cannot read the 
installed optional interface card.Turn off the computer, then remove the 
card. Make sure the interface card is of a 
supported model.
Cause What to do
The paper guides are not set 
correctly. Make sure that the paper guides in the 
optional paper cassettes are set to the 
correct paper size positions.
The optional paper cassette may 
not be installed properly. See Optional Paper Cassette Unit on 
page 272 for instructions on installing an 
optional paper cassette unit.
The paper source setting may not 
be correct. Make sure you have selected the proper 
paper source in your application.
There may be no paper in the paper 
cassette. Load paper into the selected paper 
source.
Too many sheets may be loaded in 
the paper cassette. Make sure that you have not tried to load 
too many sheets of paper. For the 
maximum paper capacity for each 
paper source, see MP tray on page 41, 
Standard lower paper cassette on page 
42, and 550-sheet/1100-sheet Paper 
Cassette Unit on page 42.
The paper size is not set correctly. Make sure to set the paper guides in the  optional paper cassette correctly.
 
						

							
392Troubleshooting
Feed jam when using the optional paper 
cassette
An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, 
see if your problem is listed below, and take any recommended 
actions.
Cause What to do
The paper is jammed at the 
optional paper cassette.See Clearing Jammed Paper on page 
355 to clear jammed paper.
Cause What to do
The installed option is not defined in 
the printer driver. For Windows users:
You have to make settings manually in the 
printer driver. See Making Optional 
Settings on page 95.
For Macintosh users:
When you have attached or removed 
printer options, you need to delete the 
printer using Print Setup Utility (for Mac 
OS X 10.3), Print Center (for Mac OS X 10.2 
or below), or Chooser (for Mac OS 9), and 
then re-register the printer.
 
						

							
Troubleshooting393
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USB connections
USB cables or connections can sometimes be the source of USB 
problems. Try one or both of these solution.
❏For best results, you should connect the printer directly to the 
computer’s USB port. If you must use multiple USB hubs, we 
recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows XP, 
Me, 98, 2000, or Server 2003, a model that was pre-installed with 
Windows 98 and upgraded to Windows Me, or a model that was 
pre-installed with Windows Me, 98, 2000, or Server 2003, and 
upgraded to Windows XP. You may not be able to install or run 
the USB printer driver on a computer that does not meet these 
specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB 
problems. Take note of the following and perform the 
recommended checks to ensure proper installation.
Checking printer software installation for Windows 2000, XP, 
or Server 2003
When using Windows XP, 2000, or Server 2003, you must follow 
the steps in the  Setup Guide packed with the printer to install the 
printer software. Otherwise, Microsoft’s Universal driver may be 
installed instead. To check if the Universal driver has been 
installed follow the steps below.
 
						

							
394Troubleshooting
1. Open the 
Printers folder, then right-click the icon of your 
printer.
2. Click  Printing Preferences  on the shortcut menu that 
appears, then right-click anywhere in the driver.
If  About  i s  d i s p l a y e d  i n  t h e  s h o r t c u t  m e n u  t h a t  a p p e a r s ,  c l i c k  
it. If a message box with the words “Unidrv Printer Driver” 
appears, you must reinstall the printer software as described 
in the  Setup Guide . If About is not displayed, the printer 
software has been installed correctly.
Note:
For Windows 2000, if the Digital Signature Not Found dialog box 
appears during the installation process, click  Yes. If you click  No, you 
will have to install the printer software again.
For Windows XP or Server 2003, if th e Software Installation dialog box 
appears during the installation process, click  Continue Anyway. If 
you click  STOP Installation , you will have to install the printer software 
again.
Checking printer software in Windows Me and 98
If you canceled the plug-and-play driver installation in Windows 
Me or 98 before the procedure was complete, the USB printer 
device driver or the printer software may be incorrectly installed. 
Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this sec tion are taken from Windows 98. 
Windows Me screens may differ slightly.
 
						

							
Troubleshooting395
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1. Access the printer driver, see Accessing the printer driver on page 61, then click the  Details tab.
 
						

							
396TroubleshootingIf EPUSBX: (your printer name) is displayed in the “Print to 
the following port” drop-down list, then the USB printer 
device driver and printer software are installed correctly. If 
the correct port is not displayed, proceed to the next step.
2. Right-click the  My Computer icon on your desktop, then 
click  Properties .
3. Click the  Device Manager  tab.
 
						

							
Troubleshooting397
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If your drivers are correctly installed, EPSON USB Printer 
Devices should appear on the Device Manager menu.
 
						

							
398TroubleshootingIf EPSON USB Printer Devices does not appear on the Device 
Manager menu, click the plus(+) sign beside Other devices to 
view the installed devices.
If USB Printer or your printer name appears under Other 
devices, the printer software is not installed correctly. Proceed 
to step 5.
If neither USB Printer nor your printer name appears under 
Other devices, click 
Refresh or unplug the USB cable from the 
printer, then plug it into the printer again. Once you’ve 
confirmed that these items appear, proceed to step 5.
 
						

							
Troubleshooting399
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4. Under Other devices, select USB Printer or EPSON 
AL-CXXXX, click  Remove, then click  OK.
When the following dialog box appears, click  OK, then click 
OK  to close the System Properties dialog box.
 
						

							
400Troubleshooting
5. Uninstall the printer software as explained in Uninstalling 
the Printer Software on page 123. Turn the printer off, restart 
your computer, then reinstall the printer software as 
described in the  Setup Guide.
Status and Error Messages
New  :W ith
 LCD
 panel
 / c
onfirm t
he
 product
 s
pecification
 and d
elete
 unnecessary
 information /
use
 caution
 with t
he
 button
 or
 iconYou can see the printer’s status and error messages on the LCD 
panel. For more information, see Status and Error Messages on 
page 248. (TBD)
Canceling Printing
 Y o u  c a n  c a n c e l  p r i n t i n g  f r o m  y o u r  c o m p u t e r  b y  u s i n g  t h e  p r i n t e r  
driver or from the printer’s control panel.
To cancel a print job before it is sent from your computer, for 
Windows, see Canceling Printing on page 122 or for Macintosh, 
see Canceling Printing on page 186.
The  +Cancel Job  button on your printer is the quickest and 
easiest way to cancel printing.
For instructions, see Canceling Printing on page 270.
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may 
encounter when printing with the PostScript driver. All 
procedural instructions refer to the PostScript printer driver.