Epson AcuLaser C4200DN User Manual

							
Troubleshooting371
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8. Grasp the handle of the photoconductor unit firmly and remove the unit from the printer.
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Warning:
Be careful not to touch th e fuser, which is marked CAUTION 
HIGH TEMPERATURE , or the surrounding areas. If the 
printer has been in use, the fuser and the surrounding areas 
may be very hot.
 
						

							
372TroubleshootingNote:
Make sure to place the photoconduct
or unit on the flat surface as 
shown below.
9. Gently pull out any sheets of paper with both hands.
 
						

							
Troubleshooting373
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Warning:
Be careful not to touch the fuser, which is marked CAUTION 
HIGH TEMPERATURE , or the surrounding areas. If the 
printer has been in use, the fuser and the surrounding areas 
may be very hot.
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Caution:
Do not touch the rollers inside the printer.
10. Reinstall the photoconductor unit, making sure the posts on  the sides of the unit slide into the slots.
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Warning:
Be careful not to touch th e fuser, which is marked CAUTION 
HIGH TEMPERATURE , or the surrounding areas. If the 
printer has been in use, the fuser and the surrounding areas 
may be very hot.
 
						

							
374Troubleshooting
11. Close cover D and A.
Note:
When a paper jam occurs repeatedly at the paper cassettes (Jam CA 
or Jam CAB), jammed or crumpled paper may still be inside the 
paper cassettes. Remove the paper ca ssettes, then open the green unit 
that is located on the top part of the inside of the cassette slot, and 
check whether any jammed paper is  there. Before reinstalling the 
paper cassette, make sure to close the green unit completely, 
otherwise you may damage the printer.
When the paper jam is cleared completely and cover D and A are 
closed, printing resumes from the page that jammed.
 
						

							
Troubleshooting375
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Paper Jam B
Follow the steps below to clear the jammed paper at cover B.
1. Press the latch on cover B and open the cover.
2. Gently pull out any sheets of paper with both hands.Note:
Be sure to remove the jammed pa per by pulling it upward.
 
						

							
376Troubleshooting
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Warning:
Be careful not to touch the fuser, which is marked CAUTION 
HIGH TEMPERATURE , or the surrounding areas. If the 
printer has been in use, the fuser and the surrounding areas 
may be very hot.
3. Close cover B.
When the paper jam is cleared completely and cover B is closed, 
printing resumes from the page that jammed.
Paper Jam C A B
To clear the paper jam, first clear the jammed paper where paper 
feeds, as described in Paper Jam C A on page 367. Then, clear 
the jammed paper at the duplex unit as described in Paper Jam 
B on page 375.
Note:
When a paper jam occurs repeatedly at the paper cassettes (Jam CA or 
Jam CAB), jammed or crumpled paper may still be inside the paper 
cassettes. Remove the paper cassettes, then open the green unit that is 
located on the top part of the inside  of the cassette slot, and check whether 
any jammed paper is there. Before rei nstalling the paper cassette, make 
sure to close the green unit comple tely, otherwise you may damage the 
printer.
 
						

							
Troubleshooting377
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When transparencies are jammed at the MP tray
When the LCD panel displays the  Check Transparency error 
message, there may be paper jammed at the MP tray.
Remove the paper from the MP tray and remove any jammed 
paper. Open cover A, check that no jammed paper is left inside 
the cover, and close the cover to clear the message on the LCD 
panel. Then reload the paper. The printer resumes printing from 
the page that jammed.
Note:
❏ When using transparencies, load them in the MP tray and set the 
Paper Type setting to  Transparency in the printer driver.
❏ When the Paper Type setting in the printer driver is set to 
Transparency , do not load any other type of paper except 
transparencies.
Printing a Status Sheet
N ew :use c aution
 with
 the
 icon
 or
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uttonTo confirm the current status of the printer, and that the options 
are installed correctly, print a status sheet using the printer’s 
control panel or the printer driver.
To print a status sheet from the printer’s control panel, see 
Printing a Status Sheet on page 267.
To print a status sheet from the printer driver, for Windows, see 
Printing a status sheet on page 95, or for Macintosh, see Printing 
a status sheet on page 167.
 
						

							
378Troubleshooting
Operational Problems
The Ready light does not turn on
The printer does not print (Ready light off)
The Ready light is on but nothing prints
Cause What to do
The power cord may not be 
properly plugged into the 
electrical outlet.Turn off the printer, check the power cord 
connections between the printer and the 
electrical outlet, then turn the printer back 
on.
The electrical outlet may be 
controlled by an outside switch or 
an automatic timer. Make sure that the switch is turned on or 
plug another electrical device into the 
outlet to check whether the outlet is 
operating properly.
Cause What to do
The printer is offline. Press the  NStart/Stop button once to switch 
the printer to ready status.
Some error may have occurred.  Check the LCD panel to see if an error  message appears.
Cause What to do
Your computer may not be properly 
connected to the printer. Perform the procedure described in 
“Connecting the Printer to a Computer” 
in the 
Setup Guide .
 
						

							
Troubleshooting379
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The optional product is not available
The interface cable may not be 
plugged in securely.Check both ends of the interface cable 
between the printer and the computer. If 
you are using the parallel interface, be 
sure to secure the connector using the 
wire retaining clips.
You may not be using the correct 
interface cable. If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 2.0 cable.
Your application software is not 
properly set up for your printer. Make sure that the printer is selected in 
your application software.
Your computer system’s memory is 
too small to handle the volume of 
data in your document. Try reducing the image resolution of your 
document in the application software, or 
install more memory in your computer if 
you can.
Cause What to do
For Windows users, EPSON Status 
Monitor is not installed.
For Macintosh users, you do not 
re-register the printer. For Windows users:
You have to make settings manually in the 
printer driver. See Making Optional 
Settings on page 95.
For Macintosh users:
When you have attached or removed 
printer options, you need to delete the 
printer using Print Setup Utility (for Mac 
OS X 10.3), Print Center (for Mac OS X 10.2 
or below), or Chooser (for Mac OS 9), and 
then re-register the printer.
 
						

							
380Troubleshooting
Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. 
Contact your dealer or a qualified service representative.
Cause What to do
You may use the printer fonts 
substituted for specified TrueType 
fonts.In the printer driver, choose the Print 
TrueType fonts as bitmap button in the 
Extended Settings dialog box.
The selected font is not supported 
by your printer. Make sure that you have installed the 
correct font. See Available Fonts on 
page 446 for more information.
Cause What to do
The interface cable may not be 
plugged in securely. M a k e  s u r e  t h a t  b o t h  e n d s  o f  t h e  i n t e r f a c e  
cable are plugged in securely.
You may not be using the correct 
interface cable. If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 2.0 cable.
The emulation setting for the port 
may not be correct. Specify the emulation mode by using the 
printer’s control panel menus. See 
Emulation Menu on page 221.