Comdial LCD Speakerphone System Reference Manual

							·To answer a call-waiting tone if you receive one while on a call,
1. Hear short tone burst in receiver.
2. Either place current call on hold or complete call and hang up
(waiting call will ring at your telephone).
3. Lift handset to answer call.
You may, of course, choose to ignore the call-waiting tone and remain on
the line with your original caller.
3.11 Overriding A Call
Or A Do Not Disturb Condition
At Another Telephone (Executive Override)
You can override a call in progress or a Do Not Disturb condition at
another telephone if the system installer has enabled the executive
override feature at your telephone. (If the feature is not enabled through
programming, an error tone will sound and screen options will remain
displayed.)
·To override an in-progress call at another telephone,
1. Make intercom call and hear a busy signal.
2. DialS03(all parties will hear several tone bursts).
3. Join in-progress call.
·To override a Do Not Disturb condition at another station,
1. PressOVERto disable the Do Not Disturb condition at the called
station.
2. Speak your announcement (if in voice-first mode) or hear
ring-back tone (if in tone-first mode).
NOTE: This action disables DND condition at the other telephone
until DND is reset.
GCA70–250 Making Calls
LCD Speakerphone Reference Manual 3 – 13 
						

							3.12 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another station that is
off-hook and busy on a call if the system is arranged to provide this
feature. You decide whether to deliver a SOHVA message, camp on at
that station, set a message-waiting indicator, or hang up when you hear
an intercom busy tone.
·Make a SOHVA announcement using the SOHVA button as
follows:
1. Make intercom call and hear busy tone. If called station is on
outside line, ring-back tone is heard, but SOHVA is still available.
2. Decide whether to interrupt.
3. If you decide not to interrupt the called party, hang up,
—OR—
to interrupt, pressSOHVAand hear several quick tone bursts.
4. Make announcement (busy tone means that the called telephone is
in speakerphone mode and you cannot make announcement, that
your SOHVA has been denied through system programming, or
that the called party has blocked your SOHVA).
5. Wait on line for reply (either verbal or LCD reply).
NOTE: You cannot control how the announcement is received. This
depends upon whether or not the called party is using a
headset and how his or her station is programmed. For
example, if the called party has set their station to call forward
to voice mail or to another station not in the SOHVA group,
your announcement will not be received.
Making Calls GCA70–250
3 – 14 LCD Speakerphone Reference Manual 
						

							Placing Calls On Hold
4.1 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold, you
can pick up the held call at your telephone or another user can pick the
call up at a telephone sharing the held call line. With an exclusive hold
condition, you or another user must pick up the held call at your
telephone; no other telephone has access to it. You can answer and place
on hold a call that is on a line that does not appear at your telephone (a
call that is parked or transferred to you, for instance).
Afteracallhasbeenonholdfortheperiodoftime(setbythesystem
installer), the system will cause four quick tone bursts to sound at your
telephone, and speed up the flash rate of the line button light. If the call
is on exclusive hold, it will revert to manual hold recall after a timeout
period.
When you answer a call on a group intercom and place it on hold, the
system keeps the call on hold on the group intercom. This means that
you or any other user can pick up this call at any station that has access
to the group intercom.
The installer can add a directed station hold feature to your telephone.
With this feature, you can pick up the held call that has been on hold the
longest length of time at another telephone. This feature also allows you
to place a call on hold at another telephone in a manner that makes that
call appear to have been on hold there for a longer period of time than
any other held call.
4
GCA70–250 Placing Calls On Hold
LCD Speakerphone Reference Manual 4 – 1 
						

							·To place a call on hold,
1. PressHOLD.
·To retrieve a held call,
1. Press line button of the held call (with flashing light),
—OR—
pressTA P.
NOTE: Unless you use your HOLD button to scroll through the calls
on hold, TAP always retrieves the last number placed on hold,
regardless of whether you have line appearance for the line on
which the call is holding.
·To place a call on exclusive hold,
1. PressHOLDtwice.
·To retrieve exclusive hold,
1. Press line button of held call (with flashing light),
—OR—
pressTA P(if station does not have line appearance).
·To place a call on directed station hold,
1. Answer call.
2. PressINTERCOM.
3. DialS90.
4. Dial extension number of station to receive held call.
5. Hang up.
Placing Calls On Hold GCA70–250
4 – 2 LCD Speakerphone Reference Manual 
						

							·To retrieve a held call at another station,
1. PressINTERCOM.
2. Dial#90.
3. Dial extension number of station to receive held call.
4. Answer call.
Often, you will have more than one call on hold at your station. You
know you can retrieve the last call placed on hold simply by pressing
TA P; however, if you do not have line appearance for a line on which
another call is holding, the system provides a way for you to access that
call before servicing the last call you placed on hold.
·To scan your held calls and retrieve a specific one:
1. Repeatedly pressHOLDto scan held call list.
2. PressTA Pto retrieve call.
For example, if five calls are holding and you wish to retrieve the second
call you placed on hold, pressHOLDthree times to scroll from held call
#5 through call #4, call #3, and then to call #2, then pressTA Pto retrieve
call #2.
GCA70–250 Placing Calls On Hold
LCD Speakerphone Reference Manual 4 – 3 
						

							4.2 Handling Hold Recalls
After a call has been on hold for the period of time (set by the installer of
your system), the system will cause four quick hold recall tone bursts to
sound at your telephone and the flash rate of the line button becomes
faster.
If the call is on exclusive hold, it will revert to manual hold after the hold
recall period (you will hear four short tone bursts at 12-second intervals).
Calls that revert to manual hold can be picked up from any telephone
with line appearance for the recalling line (or you can use the group or
directed pick up buttonsGPKUPorDPKUP).
·If a held line is recalling,
1. Answer/retrieve recall.
2. PressHOLDto place the call on hold at your station and restart
HOLD timer,
—OR—
pressANSto retrieve the call.
Placing Calls On Hold GCA70–250
4 – 4 LCD Speakerphone Reference Manual 
						

							4.3 Parking Calls
You can place a call on hold in the system so that it can be answered
from any station that does not have a line appearance for the call. You
accomplish this by placing the call in one of nine park orbits, where the
call remains until it is answered. If the call is not answered within a
specified period of time, the system will send it back to your station for
service (this is known as a park recall).
When you press a personal or group intercom button and dial a code to
retrieve a parked call, the system removes it from the park orbit and
places it at your station on the intercom that you selected.
You can preprogram aPARKbutton at your telephone (see section 9.5
Using The Feature Buttons) and use it to simplify your call parking
efforts.
·To park a call in orbit,
1. While on the call, pressINTERCOM.
2. PressS,
—OR—
pressTRANSFER/CONFERENCE, if intercom call.
3. Dial code for park orbit (91–99for orbit 1–9).
4. Remember the code for later use or make it known to those who
need to know it in order to retrieve the call.
·To park a call using a preprogrammed PARK button,
1. While on the call, press the preprogrammedPARKbutton (the
system places the call in a preselected park orbit and lights the
PARKlight).
·To retrieve a call that was placed on hold in the system (parked),
1. From any station, pressINTERCOM.
2. Press#.
3. Dial code for orbit (91–99for orbit 1–9),
—OR—
press preprogrammedPARKbutton.
GCA70–250 Placing Calls On Hold
LCD Speakerphone Reference Manual 4 – 5 
						

							4.4 Handling Park Recalls
When a parked call times out of the system, it will return to your
telephone in the form of a park recall (you will hear four short tone
bursts at 12-second intervals). Your LCD will indicate that the call is a
park recall and will identify the orbit from which the recall originated.
·To answer a park recall,
1. PressANS. The call will then connect to your station.
·To place a park recall on hold at your station,
1. PressHOLD. If the call remains on hold for a period of time, it
will ring back to your telephone as a hold recall.
·To re-park a park recall and restart the park timer,
1. Answer/retrieve call.
2. PressPA R K(the call will then be placed back in its original park
orbit and will remain there until it is answered or until it recalls
again).
Placing Calls On Hold GCA70–250
4 – 6 LCD Speakerphone Reference Manual 
						

							Transferring Calls
5.1 Transferring Calls—Screened
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the call), you
have made ascreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·To screen and transfer a call to another telephone in the system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSSbutton for that extension.
4. When intercom party answers, announce call.
5. PressSPEAKERto disconnect (if in speakerphone mode), or
hang up.
6. The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you announce the transfer
over the speaker, the intercom party’s telephone will ring with the
transferred call after you hang up.
5
GCA70–250 Transferring Calls
LCD Speakerphone Reference Manual 5 – 1 
						

							·If the intercom party is busy, take one of the following steps (if
made available at your telephone by installer programming):
1. PressRECONto reconnect the call to your station.
2. PressSOHVAto interrupt the call and tell the intercom party that a
call awaits.
3. PressMSGto leave a message-waiting indication at the called
station.
·If the intercom party does not answer their telephone when
ringing, take one of the following steps:
1. PressRECONto reconnect the call to your station.
2. PressMSGto leave a message-waiting indication at the station.
Transferring Calls GCA70–250
5 – 2 LCD Speakerphone Reference Manual