Comdial LCD Speakerphone System Reference Manual

							Next to an intercom button:
•Steady green with a quick flash = you are using your intercom.
•Fluttering red = an LCD message is set on your telephone for others to
receive when calling.
•Flashing orange = someone is calling your extension or a call is being
transferred to you.
Above the HOLD button:
•Fast flashing red = message awaits pick up.
•Winking green with repetitive off periods = a line is on hold at your
station.
Above the SPEAKER button:
•On steady (with the telephone on hook and busy) =
speakerphone mode is active.
•On steady (with telephone on hook and idle) = background music is
turned on.
•Flashing = feature viewing and programming is in progress.
Above the MUTE button:
On steady = called party cannot hear your conversation.
GCA70–250 Introducing The LCD Speakerphone
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							1.6 Adjusting The Telephone Pedestal
(Models 8312S, 8324S, and 8324F only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
·To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the support-
ingarmssnapintoplace.
Telephone
Pedestal Base Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Adjusting The Pedestal
Introducing The LCD Speakerphone GCA70–250
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							Answering Calls
NOTE: Throughout this book, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOMbutton.”
All references to interactive buttons are printed in upper case
bold italic type, for example “Press the OPTIONS button.”
2.1 Answering Outside Calls
A call that rings on an outside line will sound long, single-tone bursts
and will light the line status light. If the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
·When you hear outside ringing and observe a flashing light,
answer the call as follows:
1. Lift handset or press line button and speak toward telephone if
light is orange,
—OR—
press button of ringing line if flashing light is red, and speak
toward the telephone (lift handset if privacy is desired).
When a call rings at your station, the ringing line number or name
appears in the display along with the optionsANS(Answer) andDND
(Do Not Disturb).
·To answer the call for which information appears in your display,
1. PressANS. (PressingDNDstops your telephone from ringing but
continues to send a ringing tone to the caller). The associated BLF
will continue to flash until the caller disconnects.
2
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							·After you have answered an outside call at your station, your
LCD will displayHOLD,TRANS,andCONF:
1. PressHOLDto place the call on hold at your station,
—OR—
pressTRANSto initiate a transfer to another station, then dial the
station number, announce the call or hang up to complete the
transfer,
—OR—
pressCONFto initiate a conference call.
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. An intercom party can voice-announce through your speaker
instead of ringing your telephone, or an intercom party can ring your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking Voice Announce Callsfor details.
·When you hear intercom ringing followed by a caller’s voice,
1. Speak toward the telephone to answer, or lift handset if privacy is
desired.
·When you hear intercom ringing (two short ring bursts),
1. PressINTERCOMand speak toward telephone; lift handset if
privacy is desired.
When an intercom call rings at your station, the number or name of the
originating station appears in the display, along with the optionsANS
(Answer) andDND(Do Not Disturb).
·To answer the call for which information appears in your display,
1. PressANS. (PressingDNDstops the ringing, sets a Do Not
Disturb condition at your telephone, and sends a DND tone to the
caller. The intercom light continues to flash).
Answering Calls GCA70–250
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							2.3 Answering Calls At Monitored Stations
Your telephone may have the personal intercom number of another
telephone appearing at a button location. You can use the light associated
with this button to monitor the status of that telephone, and you can press
the button to make a call to that telephone if you wish. The associated
light is known as the Busy Lamp Field (BLF) light, and the button is
known as the Direct Station Select (DSS) button.
If the installer arranged for your telephone to have the station monitoring
feature, the BLF light shows activity status at the monitored telephone.
·To monitor another telephone,
1. Observe the BLF light indications next to the personal intercom
appearance (DSS) button:
Off = idle,
Flashing = ringing,
On = busy or on hold.
NOTE: If you do not have the station monitoring feature, the BLF
light shows just the following information: Off = idle,
On = busy.
·To call an idle monitored station or to answer one that is ringing,
1. Note the BLF light condition.
2. Press assigned DSS button.
3. Lift the handset to talk.
NOTE: If you place this call on hold or if you transfer it to another
telephone, the BLF light flashes a hold signal. You can retrieve
thecallbypressingTAP.
GCA70–250 Answering Calls
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							2.4 Answering Night-Transferred Calls
The system attendant can transfer incoming calls to a particular station or
stations for off-hour ringing. Additionally, the installer can program the
system for night-answer zones (up to four) with a loud bell associated
with each zone. The loud bell sounds when the night transfer of ringing
feature directs incoming calls to a zone. The installer may choose
different night-answer dialing codes than those default values detailed in
this procedure. When in doubt, ask your system attendant what codes are
active at your site.
·If your telephone rings,
1. Press line button with flashing light.
2. Lift handset to talk.
·When you hear loud ringing anywhere in the system,
1. Lift handset.
2. PressINTERCOM.
3. Dial65through68to select ringing zone (1-4) that the bell is in,
—OR—
dial69to answer any ringing zone.
NOTE: This feature is known as Trunk Access From Any Station
(TAFAS).
Answering Calls GCA70–250
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							2.5 Making A Call Pick-Up
The installer often arranges several telephones together in a user group.
If your telephone is so arranged, you can answer calls that are ringing at
other stations within your particular group. Also, you can answer a call
that is ringing at any telephone in the system if you know the telephone’s
extension number.
·To answer a call that is ringing within your group,
1. PressINTERCOM.
2. Dial#4.
3. Speak toward telephone to answer call. Lift handset if privacy is
desired.
·To answer a call that is ringing at any telephone in the system,
1. PressINTERCOM.
2. DialS4.
3. Dial extension number of ringing telephone.
4. Speak toward telephone to answer call. Lift handset if privacy is
desired.
If you have programmed aPICK UPbutton on your telephone (see
“Storing The Feature Buttons” in the chapter titledProgramming Your
Telephonein this guide), you may make a call pick-up (either within
your group or at a specific station inside or outside your group) using
that button.
·To answer a call ringing at any other station in your group,
1. Press preprogrammed groupPICK UPbutton.
·To answer a call ringing at a specific station (either inside or
outside your group),
1. Press preprogrammed directPICK UPbutton.
2. Press DSS or dial extension of ringing telephone.
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							2.6 Responding To A Subdued
Off-Hook Voice Announcement
Your installer can set your LCD speakerphone to receive a Subdued
Off-Hook Voice Announcement (SOHVA). This feature allows an
intercom caller to break into your call by making an announcement
through your handset receiver. (This means that if you are on a
speakerphone call, you cannot receive a SOHVA call.) The distant party
that you are currently talking to cannot hear the announcement made by
the SOHVA caller.
Please note that you can receive a SOHVA call even if you are using your
headset; however, the distant party may be able to hear the SOHVA as it
is made.
·You can respond to a SOHVA in one of three ways:
—Ve r b a l l y: Press and hold theREPLYbutton and speak into
handset. Distant party cannot hear response. To return to distant
party after your reply is complete, release theREPLYbutton.
—Non-verbally (Response Messaging): If the announcing station
has an LCD speakerphone, pressMSG(message), then press
HAVE HOLD(have the caller hold), orTAKE MSG(take a
message). The message appears in the display of the telephone
making the SOHVA call and then that telephone is automatically
disconnected from your telephone. (If the telephone to which you
attempt to send a non-verbal message is not an LCD telephone, no
message is sent and that station is immediately disconnected from
the call.)
—Blocking the SOHVA:You can block a SOHVA to your station
by pressingBLOCKwhen the SOHVA is initiated. The SOHVA
call is then disconnected.
Answering Calls GCA70–250
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							Making Calls
3.1 Dialing Manually
You can manually dial a number over any telephone line you select. Or,
if the installer assigned a prime line or the idle line preference feature to
your LCD speakerphone, it will automatically select a line for use when
you lift the handset.
·To dial an outside number manually,
1. Press line button to select line (remember: selecting a line is not
necessary if a prime line or idle line preference feature is assigned
to your telephone and if you lift the handset or pressSPEAKERto
begin the call).
2. Listen for dial tone.
3. Dial number.
4. Lift handset if privacy is desired.
3
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							3.2 Dialing Automatically
This feature provides one- or two-button speed dialing using
programmable buttons at which you have previously stored numbers.
Two levels of number storage are available at each storage location, and
you can use one or both levels as needed. Further, since you usually store
a line choice as part of a speed dial number, line selection is automatic
with speed dialing. This user’s guide discusses button programming in a
separate section. Refer to it when you are ready to store numbers at the
programmable buttons.
There are two types of speed dial numbers: (1) numbers that you store
for your own use (personal speed dial numbers), and (2) numbers that the
system attendant stores for everyone’s use (system speed dial numbers).
·To automatically dial a speed dial number stored at one of the
programmable buttons on your station,
1. Press preprogrammed speed dial button (line selection is usually a
part of the stored speed dial number),
—OR—
press preprogrammedSHIFTbutton, then press
preprogrammed button (to choose number stored as a second
choice at that button).
With your station idle, you can automatically dial a personal or system
speed dial number stored at a dial pad location.
·To speed dial a personal speed dial number stored at the dial pad,
1. While on hook, press speed dial number on dial pad(0–9).
·To speed dial a system speed dial number stored at the dial pad,
2. While on hook, pressSand then dial system speed dial number
(000–999).
NOTE: If you are already on a line, you must press SHIFT before
dialing the personal or system speed dial numbers that are
stored at the dial pad. Also, if a speed dial’s preselected line is
in use, the speed dial will not engage.
NOTE: On some earlier systems, the available system speed dial codes
areS100–S299 andS100–S599.
Making Calls GCA70–250
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