Comdial LCD Speakerphone System Reference Manual

							5. Dial937to confirm delete,
—OR—
dialSto deny delete.
6. Dial10–43to choose next message type to delete.
·To completely erase all DVA messages (format the DVA),
1. PressINTERCOM.
2. DialS#0S06.
3. Dial5.
4. Dial1–192to choose DVA port (your installer can identify the
DVA ports for you if necessary).
5. Dial937to confirm formatting,
—OR—
dialSto deny formatting.
6. Dial1–192to choose next DVA port to format.
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							Table Of DVA MessagesRecord DVA messages (types 10 through 25) here.
(Copy this sheet if you need more record space.)
Number*Message Type Message
10 Welcome Greeting 1
11 Welcome Greeting 2
12 Welcome Greeting 3
13 Welcome Greeting 4
14 Day Main Menu 1
15 Day Main Menu 2
16 Day Main Menu 3
17 Day Main Menu 4
18 Night Main Menu 1
19 Night Main Menu 2
20 Night Main Menu 3
21 Night Main Menu 4
22 Recall No Answer 1
23 Recall No Answer 2
24 Recall No Answer 3
25 Recall No Answer 4
* The numbers in the first column index messages within the system. (For example, enter
12 to record Welcome Greeting 3.) The numbers 1 through 4, appearing as part of the
message-type name, group similar types of messages together. (For example, if your
company has several departments you might assign all group 1 messages to the sales
department and all group 2 messages to the customer service department.)
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							Table Of DVA Messages
Record DVA messages (types 26 through 43) here.
(Copy this sheet if you need more record space.)
Number*Message Type Message
26 Recall Busy 1
27 Recall Busy 2
28 Recall Busy 3
29 Recall Busy 4
30 Please Hold
31 Password Prompt
32 Account Code
33 Dial Feature
34 Day Routing 1
35 Day Routing 2
36 Day Routing 3
37 Day Routing 4
38 Night Routing 1
39 Night Routing 2
40 Night Routing 3
41 Night Routing 4
42 Reminder Prompt
43Digit Collection
Note 1:Number 42, Reminder Prompt is used in DISA applications to prompt callers, who are
making a line to line connection through the DXP, to dial a code. This allows the caller to continue
the connection. See your system installer for details.
Note 2:
Number 43, Digit Collectionis used in computer telephony applications to
prompt callers to enter a string of digits such as a social security number. These digits access a
data base causing data about the caller to be displayed on the called party’s computer screen. See
your system installer for details.
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							10.14 Using The Special Attendant Buttons
In addition to the many feature buttons the system can make available to
any station, the DXP provides the attendant position with several
special-purpose feature buttons to enhance call processing. These
special-purpose buttons are described below:
Alternate Button:When an attendant presses this button, all calls
normally routed to his or her telephone are then routed to an alternate
attendant’s telephone instead. In some cases, your alternate attendant
will be able to route all calls to a third alternate attendant.
Both Button:This button provides a means for an attendant to establish
a conference between the attendant’s station, a current call, and the last
call that was placed on hold.
Overflow Button:When an attendant presses this button, calls that
normally ring at the attendant’s telephone also ring at an overflow
attendant’s station.
Queue Button:When multiple calls are ringing or are on hold at an
attendant’s station, the system places them in a queue. The attendant can
use this button to determine how many calls are queued awaiting service.
Serial Call Button:When a caller wishes to speak to more than one
person, the attendant uses this button to place the caller in a serial mode
of multiple transfers to each desired party. In the serial mode the system
automatically transfers the caller to another party as soon as a present
party hangs up. The system places the caller in the serial mode as soon as
the attendant hangs up.
Test/Busy Button:This button provides the attendant with a means to
test the status of specific lines. Attendants can use this button to
determine whether individual lines are idle, busy or on hold. When this
button is used, the line is seized if it was idle.
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							·To forward all calls to an alternate attendant,
1. Press the installer-programmedALTERNATEbutton. If an
alternate attendant is programmed, the light next to the
ALTERNATE button will illuminate and the LCD will indicate
the location of the alternate attendant.
·To cancel the alternate mode,
1. Press theALTERNATEbutton again.
·To establish a conference between the attendant station, a held
call, and an active call,
1. Press the installer-programmedBOTHbutton.
·If you wish to cancel the conference condition and return one of
the lines to hold,
1. PressHOLD.
2. Press the line button for the held call you wish to re-engage. The
other line remains on hold at your telephone.
·To direct incoming calls to an overflow attendant during peak
calling periods,
1. Press the installer-programmedOV E R F L OWbutton. If an
overflow attendant is programmed, the light next to the
OVERFLOW button will illuminate, and incoming calls will ring
at both stations.
·To cancel,
1. Press theOV E R F L OWbutton again.
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							·To determine how many calls are queued at the attendant
position and awaiting service (on hold, parked, or ringing),
1. Press the installer-programmedQUEUEbutton. The display will
indicate how many calls are in the ring queue and the hold queue,
respectively. The displayed information remains in the LCD
window momentarily.
NOTE: Hold recalls, transfer recalls and park recalls are counted in
the ring queue and not the hold queue.
·To place an active call in a serial transfer,
1. Press the installer-programmedSERIALbutton (the LCD will
read “0 SERIAL EXT:”, with the first digit indicating how many
intercom numbers are already entered; the “EXT:” indicates a
prompt for another intercom number to be placed in the serial).
2. Dial intercom number or press associated DSS button.
3. Repeat to add up to two more extensions to the serial.
4. PressSPEAKERto end. Serial transfer begins.
·To determine the status of individual lines (idle, busy or on hold),
1. Press the installer-programmedTEST/BUSYbutton (the LCD
will display the promptEnter Line:).
2. Dial the line number to be tested (001–128). If the line is idle,
you will hear a dial tone; if the line is busy, the LCD will display
Busy with xxx; if the line is on hold, the LCD will displayOn
Hold at xxx(xxx = line number).
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							10.15 Viewing The System Status Log
The system status log gives you information about the status of your
system. Status log entries include: system reset, parity (port number),
(port number) removed, manual reset, and software reset. Your installer
must program aSYSTEM STATUSbutton on your telephone to provide
you with access to the log display. The light located next to the button
serves as theSYSTEM STATUSlight. If the light turns on, it alerts you
to enter the log viewing mode by pressing theSYSTEM STATUSbutton.
If your system includes T1 telephone line service, your telephone may
display a T1 status log as well as the system status log. The T1 status log
entries include those transmission errors that exceed their
installer-programmed thresholds.
The installer may arrange for the system to sound an external audible
alarm (or turn on an external visual alarm) if certain alarm conditions
occur with the T1 service— it is the installer’s choice whether the
external alarm is audible or visual. If a T1 alarm occurs, you must take
action to turn off the alarm device.
View the status logs by scrolling through them using the interactive
buttons on your telephone. Although you can view a status log and turn
off the T1 alarm, your installer must turn off yourSYSTEM STATUS
light. After viewing a log (and also turning off the external T1 alarm if
necessary), inform the system administrator or installer that a system
status or T1 alarm condition has occurred, and describe to him or her the
displayed log details.
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							·To view the log,
1. Press theSYSTEM STATUSbutton (the button flashes red when
the log contains entries).
2. Press theSYSTEMinteractive button to display the most recent
system status log entry,
—OR—
pressT1interactive button to display the most recent T1 log entry.
3. Press theINFOinteractive button to display the time and date of
the current entry.
4. Press theREVinteractive button to display the previous entry.
5. Press theFWDinteractive button to display the next (more
recent) entry.
·To display the number of entries in the log,
1. Press the#button at any time.
·To exit the log viewing mode,
1. Either press theSPEAKERbutton, press the hookswitch, or wait
for the 15-second timeout.
·To turn off the external T1 alarm,
1. PressINTERCOM.
2. Dial#09.
3. PressSPEAKERto end.
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							10.16 Operating Your Telephone
With A DSS/BLF Console
The IB64X, IB48X, and IB24X DSS/BLF consoles have additional
buttons and status lights that extend the memory button capability of an
adjacent companion telephone. The buttons can be programmed for
automatic dialing (speed dial) or direct station selection (DSS) with busy
lamp field (BLF) using the instructions provided previously in this guide.
When the installer assigns a DSS/BLF console to a station port, the
system recognizes it as such and automatically clears (blanks) the
console buttons so that you can store numbers at the buttons as you need
them.
ib64x
IB64X DSS/BLF Console
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							10.16.1 Accessing The Button Levels
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,
quadrupling the consoles’ button capacity. The four buttons at the bottom
of each console allow you to select which button level is currently active.
To change button levels, press one of the buttons at the bottom of the
console. The leftmost button activates level 1, the next button activates
level 2, etc. A light beside the appropriate button lights to indicate which
level is currently active.
ib48x
Level access buttons
IB48X DSS/BLF Console
ib24x
Level access buttons
IB24X DSS/BLF Console
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