Comdial Dxp Plus Instructions Manual

You may view the directory at any time by pressingALT-D, or by pressingEsc, moving the cursor to
highlight “Directory,” and pressingEnter. The Directory is arranged alphabetically and will
automatically re-sort when changes are made to it.
TrackerEscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete...

3.15 Night
Calls that normally ring at the PC Attendant console can be directed to ring an external ringer. Night
transferred calls can be answered from any telephone within the system or group.
NOTE:  In order to extend the life of your monitor, turn it off whenever the PC Attendant will be
relatively inactive and unattended for long periods.  Do not, however, turn off the computer
itself, as this will disable the operation of the console and will require you to reboot the PC
Attendant.
·To transfer...

3.16 PC Settings (Screen Saver)
During periods of minimal call activity, you can activate the PC Attendant screen saver in order to keep
the main screen image from becoming “burned” into the monitor over time.
When the screen saver is activated, the monitor screen (after 20 minutes of no activity at the PC Attendant
console) will go dark and the “Total Control” sign will flash randomly across the screen. When activity
resumes at the PC Attendant console (when a call comes in to the console or when you...

3.17 SOHVA
You can make a voice announcement to another telephone that is off-hook and busy on a call.
·To initiate a SOHVA call,
1. make an intercom call to the telephone where the SOHVA is to occur,
2. note “Busy” message for intercom number in Current Call window and hear busy tone,
3. move the cursor to select SOHVA from the Current Call options,
4. pressEnterand hear one to six beeps,
5. make announcement.
Your announcement will sound over the handset at the telephone to which you directed the SOHVA...

3.18 Speed Dialing
System speed dials (the DXP system provides 200 such numbers, the DXPPlusallows for 500) allow you
and other users in your system to make outside calls without dialing an entire telephone number. The
Speed Dials option on the Programming pull-down menu allows you to program or edit speed dial
numbers (see the discussion “System Speed-Dial Directory—Editing And Creating” in the chapter titled
Setting The System Parametersin this guide.)
·To make a call using a speed dial number,
1....

Troubleshooting Guide
4.1 Operation Interruptions
From time to time, your PC Attendant operations may be disrupted for one reason or another: the
KSX-200 system could lose communication, the system’s power could temporarily fail, or the connection
between the PC Attendant console and the KSX-200 system could be jarred loose. If these or other
problems occur, your PC Attendant console will alert you to the status of the system in the form of screen
messages (Data Link ErrorandKSX-200 Not Responding)....

4.1.2 KSX-200 Not Responding
When the KSX-200 system is shut down for more than 30 seconds or when the data connection between
the PC and the system is broken, a window with “KSX-200 Not Responding” will appear on the screen
and two options will be available: “Retry Connection” will cause the PC Attendant to attempt to
re-establish communication with the system. (If this is successful, the System Reset window will appear,
at which time you may choose “Continue” or “Reload Data.”) Selecting the “Quit PC...

Glossary
A
All-call paging:Paging through the intercoms of all stations in the system.
Alternate mode:Allows all call activity to be routed to an alternate attendant’s telephone.
Answer key:Answers currently ringing (priority) call.
Arrow keys:Move cursor within a selected window.
Automatic callback:After a station has set an automatic callback for a busy station, the system will ring the station
when the called telephone is no longer busy.
B
Backspace key:Causes previous help screen to be displayed....

D
Data Link Error:This phrase appears on the PC Attendant’s monitor if there has been a temporary loss of
communication between the PC Attendant station and the DXP operating system. The system will reset itself in
order to continue call-handling activities.
Delete key:allows attendant to delete extension numbers from the Intercom window.
Dialpad:Buttons 0 through 9,Sand # used for dialing.
Direct Inward Station Dialing (DISD):Allows an outside party to call an intercom station directly without an...

N
Night transfer:Transferring incoming calls to a particular station or stations for off-hour answering.
O
On-line help:Help screens that provide information about various features of the PC Attendant console.
Overflow key:Directs incoming calls to an overflow attendant during peak activity. Calls will ring at both stations.
P
Page key:Allows attendant to choose a zone in which a paging announcement will occur. After zone is activated,
announcement can be made.
Park key:Places a call in one of nine park...