Comdial Dxp Plus Instructions Manual

3.5 Reviewing Caller ID Ring No-Answer (RNA) Calls
Description:This feature offers telephone users the ability to use their telephone’s display to review calls
that ring at their stations while they are away. The system stores caller ID RNA records and
allows users to review them and use one-button dialing to return those calls that need returning.
The feature also displays the identification of the last station that reviewed the records thus
helping prevent multiple call backs to the same number. After...

Installing And Programming The Digital Voice Announce
Equipment On The
DXP Plus Digital Communications System
1.0 Understanding The Digital Voice Announce Equipment
The digital voice announce device (DVA) is an optional line-powered unit that connects to a digital station port
and plays pre-recorded voice prompts and dialing instructions to incoming callers on the direct inward system
access (DISA) lines.
Currently, DISA is the only DXPPlusfeature to take advantage of the DVA’s voice prompting...

1.1 Understanding The Line/Voice Option/DVA Relationships
1.1.1 DVA Application
A company with several departments reserves all group 1 messages for the sales department and reserves all
group 2 messages for the customer service department. The company attendant records the group 1 and 2 message
to have meaning for the sales and customer service departments. The system programmer assigns DISA lines 1, 2,
and 3 to the sales department and DISA line 4, 5, and 6 to the customer service department. He or she...

1.1.3 DVA Auto Attendant With Single Digit Menu Application
The DVA functions as an automatic attendant by giving callers single-digit dialing options. The DXPPlus
connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate
voice prompts to the caller such as: welcome greeting, day main greeting—menu choices, recall busy, recall no
answer.
“You have reached ABC company. ”
“Dial 1 for Service,
”Dial 2 for Advanced Features,
“Dial 3 for Assistance.”
1 = (Group...

1.1.4 DVA/Tracker Paging System Application
The DVA gives callers single digit dialing access to the Tracker Paging System. The DXPPlusconnects to the
incoming call based on the programmed DISA parameters and the DVA plays the appropriate voice prompts to
the caller such as: welcome greeting, day main greeting—menu choices, recall busy, recall no answer.
“You have reached ABC company. ”
“If you are calling from a tone-dial telephone, you may dial the extension number
at any time.”
Main Number
nnn–nnnn...

1.2 Defining DVA Messages
The available DVA messages include the following categories
DVA Index Number Message Type Message Definition
10–13 Welcome Greetings 1–4 Messages that identify company or department to
caller.
14–17 Day Main Menus 1–4 System plays these messages during normal
business hours.
18–21 Night Main Menus 1–4 System plays these these messages during close of
business hours.
22–25 Recall No Answer 1–4 System plays these messages when the called
station does not answer.
26–29 Recall Busy...

1.3 Defining Battery Operation
The DVA derives its operating power from the station port; however, the DVA also has an internal battery for
supplying power to the memory that holds the stored messages. In the event that the DXP Plus should lose power
or should someone disconnect the DVA for some reason, the battery provides back up power to save the stored
messages.
CAUTION
If battery power is lost, the currently stored messages will be lost. In this case, you will need to format and
re- program the DVA....

DXP023A
TAPE IN STATION
RESETDVA01PWR   IN USE
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CLIP TERMINALS
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1 25{
Typical Station
Connector Block
25-Pair
Male To
Female
Cable
(Typical)
To Common
Equipment
Cabinet
6
5
41
2
3
Station Jack Pin-OutPin 1
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6No Connection
No Connection
Tip 1
Ring 1
No Connection
No Connection
Audio Tape Recorder
Typical Digital
Station Board
Services...

3.0 Programming For DVA Operation
3.1 Programming The Interaction Between DVA And DISA
3.1.1 Performing DISA Specific Programming
Description:The purpose of the DISA specific programming is to perform the following tasks:
- Enable extensions where day/night DISA calls will be routed when call-routing is necessary,
- Enable proprietary voice mail to receive DISA calls and route the calls to a dedicated mailbox
that holds the appropriate intercept greetings,
- Select access lockout time (the amount of time...

3.1.2 Enabling Or Disabling DISA Lines
Description:Use the following programming instructions to enable or disable DISA capability on lines 1
through 240. Also, use the DISA Voice Options 1 through 4 to select digital voice announce
(DVA) messages. For example, selecting DISA voice option 2 will cause welcome greeting 2,
day main menu 2, night main menu 2, recall no answer 2, and recall busy 2 prompts to play
whenever a DISA line is covered by DVA.
Programming1. Press CONTROL T for main menu.
2. From...