Comdial Dxp Plus Instructions Manual

2.1.2 Intercom Status
If the screen attribute for an intercom indicates “More Info” (see table in section 2.1.1), you can go to the
Intercom Status window for that intercom to determine if the station is forwarded, locked, or disabled.
·To determine the intercom status,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
on the screen list,
2. press Enter or click the left mouse button. You will see a list of possible intercom status
designations with Yes or...

2.1.3 Intercom Name/Number Selection
The “ITCM Name/Number” selection on theOptionspull-down menu allows you to change how the
system intercoms are displayed in the Intercom window—by name or by number.
·To activate theOptionspull-down menu from the Intercom window,
1. pressEsc,
2. use the arrow buttons or the mouse to position the cursor onOptions,
—OR—
press the letter “O,”
3. pressENTER.
·When theOptionsmenu appears,
1. move the cursor to select ITCM Name/Number,
2. pressEnter.
2.1.4 Changing A...

2.1.5 Changing A Station’s Name
You can change a station’s name from the intercom status window. This feature is protected by the station
10 system manager’s password. You must enter this password before the name change takes effect. The
default password isS#746S.
·To assign a new name to a station from the Intercom Status window,
1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number)
that you want to change,
2. press ENTER or click the left mouse button. You...

EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

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:
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-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
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r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Transfer
R
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Num Caps Scroll
Lock
LockLock
1
4
7
02
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9Next...

2.2 The Current Call Window
The Current Call window shows the status of the call currently in progress at the PC Attendant console.
When you are on a call or are receiving a call, the Current Call window displays the following
information:
·current call description and status (e.g. Line 1 Ringing),
·line greeting or intercom name,
·dialed digits or call in transfer,
·menu selectable options for the current call (such as Transfer, Park and Release). You may use these
options instead of the keys for these...

EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9

:
:
+
=
?
/


_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
PRS
OPERATOR
ABC
JKL
TUVDEF
MNO
WXY
Tr an sfe r
R
e
l
e
a
s
e
Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6...

2.4 Line Access Window
The Line window is located under the options menu and displays the current status of up to 48 lines. As
an alternative to the Line window, the optional name display mode will show the status of up to 48 lines
with their associated names. The default number of lines displayed on the PC Attendant screen is 25; the
display can be changed to show either 43 or 50 lines (see page 1 - 2). You can switch between number
and name display mode by using the Line Name / Number selection of the...

2.4.2 Test Busy
You can check the status or accessibility of any DXP line from the PC Attendant console.
NOTE: You only need steps 1 – 4 if the line window is not currently being displayed.
·To check line status,
1. activate the Options menu,
2. press ALT–Oand pressEnter,
—OR—
pressEscto move the cursor into the menu bar from the main screen, position the cursor on
“Options”, and pressEnter,
3. move the cursor to highlight Line Access,
4. pressEnter,
5. select line,
6. pressEnter,
7. after Line Status...

2.5 Answering And Directing Calls
2.5.1 Answering Incoming Calls
When a call rings at the PC Attendant console, it will appear (with a description of its origin) in both the
Current Call window and the Pending Calls window and will have a flashing arrow next to it. (It will also
be an audibly ringing call.)
·To connect this call to the PC Attendant station, pressAnswer.
·To connect another incoming call before connecting to the audibly ringing call, pressTab/Next
Screento activate the cursor in the...

2.5.3 Handling / Recalling Hold Calls
The DXP system programmer sets the hold recall timer as well as other system parameters that affect how
calls are handled by the system.
After a call has been on hold for a pre-programmed length of time, the call will recall to the PC Attendant
station, causing an audible signal to sound. The hold recall will also appear in the Pending Calls window
with the indication “HOLD RCL” and a flashing green arrow next to it (if it is the highest priority call).
When more...