Comdial Dxp Plus Instructions Manual

Contents
1.œIntroducing PC Attendant............ 1
1.1 Using This Guide.....................1
1.2 Getting Started......................2
1.3 On-Line Help.......................4
1.4 Knowing Your PC Attendant Keyboard.........6
2.œHandling Calls................... 9
2.1 The Intercom Window..................9
2.2 The Current Call Window................ 14
2.3 The Pending Calls Window............... 14
2.4 Line Access Window.................. 16
2.5 Answering And Directing Calls............. 18
2.6 Making...

3.16 PC Settings (Screen Saver)............... 63
3.17 SOHVA......................... 64
3.18 Speed Dialing...................... 65
4.œTroubleshooting Guide............. 67
4.1 Operation Interruptions................. 67
5.œGlossary..................... 69
6.œIndex....................... 73
GCA 70-230 PC Attendants Console Users Guide
iv - Contents 

Introducing PC Attendant
1.1 Using This Guide
To help you use yourTotal ControlPC Attendant console to its fullest capabilities, we have written a
comprehensive user’s guide to tell you how the PC Attendant handles calls and how to use the system’s
many features effectively.
Chapter One,Introducing PC Attendant, helps you become familiar with the system’s basic features and
start-up requirements.
Chapters Two and Three are designed to introduce you to the PC Attendant’s call-handling features and...

1.2 Getting Started
The Total Control PC Attendant comprises a state-of-the-art software program installed on a personal
computer (PC). This combination provides total control of the operations used to visually supervise and
manage your DXP Communications System. The software allows you to administer all functions of the
DXP system from one-stroke key features and from a series of pull-down menus containing
easy-to-understand features.
1.2.1 Software
Your PC Attendant console has the software...

1.2.2 Moving The Cursor With The Arrow Keys
Your PC Attendant console is equipped with four arrow keys (up, down, right, and left), located between
the main letter keys and the number keypad. Use these arrow keys to move the cursor around within a
window or across the pull-down menu bar (activated by pressing the Escape key) and within the
pull-down menus in order to highlight selections or features to be activated.
1.2.3 Moving The Cursor With The Mouse
Your equipment may accommodate a mouse (not...

1.3 On-line Help
The PC Attendant provides you with help whenever you need it. When you invoke the Help command,
the information the system provides is pertinent to the function with which you are currently working or
the window in which the cursor is positioned.
·To Access A Help Screen,
1. press theHelpbutton on your keyboard. After a short pause, a screen containing information
about a particular function will appear. Highlighted words or phrases represent cross-referenced
features related to the...

EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieveSerial ConfOverflowPage
LineTAP
Intercom
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7
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5
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Silent
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9

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-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
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r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShift Ta b
Shift Caps Lock
Enter Backspace
Ctrl AltAlt
Break
QZ
GHI
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JKL
TUVDEF
MNO
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Transfer
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Num Caps Scroll
Lock
LockLock
1
4
7
02
5
83
6
9Next
Screen
2nd...

1.4 Knowing Your
PC Attendant Keyboard
TheTotal Controlkeyboard is equipped with one-touch function keys for executing most system features.
The keyboard diagram on the opposite page identifies the keys; the following list defines their different
functions. See the chapters titledUsing The PC Attendant’s Other FeaturesandUsing The PC Attendant
To Answer, Direct, And Make Callsfor instructions on how to use these keys to carry out PC Attendant
functions.
Answer:answers currently ringing (priority) call....

Serial:places a call in a series of transfers (to a maximum of three intercoms within the system).
Shift/2nd Function:accesses a key’s secondary function (e.g.
Retrieve is the secondary function on the
Park key) when held down during key selection.
Split:allows attendant to alternate between the current call and the last call that was placed on hold.
When one of the calls is activated, the other is automatically placed on hold.
Silent:silences currently ringing call.
Tab/Next Screen:moves cursor to next...

Handling Calls
2.1 The Intercom Window
The Intercom window displays the current status of 50 to 480 intercom numbers at one time. The optional
name display mode will show the status of up to 100 intercom numbers that have been assigned names
(see page 2 - 12). The names displayed correspond to the station names assigned during DXP
programming and are downloaded to your system automatically during start-up; they do not reflect the
names assigned by the PC Attendant in the Attendant’s Directory. It is a...