Comdial Dxp Plus Instructions Manual

Line Group 03
First Message
Second Message
Night Message
Special Message
Line Group 04
First Message
Second Message
Night Message
Special Message
GCA70-271Appendix
A–9 

Appendix D
Reviewing The Programming Road Map
Start-up Screens
Sign-In
ID # XXX
Password XXX
Technician’s Screens
System Setup
QuickQ Master Setup
Master Extension
Master 2 Extension
QuickQ OAI Key Code
QuickQ Line Setup
Name
Group
Subgroup
Line No.
Voice Port Config.
Voice Port No.
Station
Type
Printer Setup
Printer Type
Other
Epson LQ
HP Laser
HP DJ 500
HP DJ 550C
Printer Port
LPT 1
Integration Setup
External Overflow
Password
Old Password XXX
New Password XXX
Diagnostic
QuickQ Status
Agent Status...

Appendix E
Backup Utility
What is it?
The Backup Utility allows you to make security Backup copies of the statistical data (i.e. the report files)
gathered by the ACD. These copies are made to standard 3.5 high-density floppy disks.
Once these Backup copies have been made the Backup Utility can then be used to Delete the old copies of
these files from the Hard Disk of the ACD.
Why should you use it?
As well as providing a measure of security for your data, using the Backup Utility will free up space for...

Selecting the Cancel button will take you back to the previous dialogue box. Contineu will close down the
ACD and will start the Backup Utility Program.
Note: The ACD will cease to function whilst you are using the Backup Utility - make sure you
are certain that you want to close down the ACD operation before you go to the Backup
Utility, and remember to invoke the Norstar BACKUP service mode.
When the Backup Utility starts you will see the screen change to display the following.
(diagram 3 - Backup...

The Backup Utility Main Menu Options
Backup
Before you can use the Backup option you must first tell the Backup Utility which type of Data Files you
wish to Backup and also the Start Date and End Date of the period in which you wish to carry out the
Backup.
When you have done that and then selected the Backup option the system will check which files are going
to need to be copied, and will tell you how many disks you are going need.
Note: The disks that you use must be 1.44 Megabyte Hi-density disks, and...

To select an option from the popup menu, you can either highlight the option using theHome,EndandUp
andDownArrow keys and then pressEnter, or you can use the hotkey method. The hotkey method allows
you to choose an option by pressing the keyboard character which corresponds to the highlighted (yellow)
letter in the option of your choice. TheEsckey will close the popup menu without making a new
selection.
Once you have selected a file type, it will be displayed on the bottom border of the main window.
The...

Set End
Before you can use the Backup or Delete options, you must first tell the Backup Utility which type of
Data Files you wish to work with, and also the Start Date and End Date of the period in which you wish
to carry out the Backup or Delete operation.
You enter the End date for the work period in the format DD/MM/YYYY, so that February 1st 1994
would be entered as 01/02/1994.
Dates are checked as they are entered to make sure that you haven’t asked for the 32nd of a month, or a
date next year and...

Index
A
Abandoned Bin ........................................................1–4
Account Code Setup Window .............................. 3–11
Account Codes, Assigning ................................... 3–10
Account Codes ........................................................1–6
Add Agent Window ............................................. 3–17
Agent Features, Describing The ..............................1–6
Agent Group Window .......................................... 3–16
Agent Group-Setup,...

M
Make Set Busy.........................................................1–6
Make Your Telephone Busy ...................................4–4
Management Info. ................................................... 5-1
Management Information System Reporting ..........1–5
Manual Answer Mode .............................................1–7
Message Window ....................................................3–9
Messages, Understanding the ............................... 3–19
MIS Reporting...

Wrap-up Time .........................................................1–6
Wrapping Up A Call ...............................................4–3
Z
Zoom Box ...............................................................A–2
GCA70-271Index
I–3