Comdial Dxp Plus Instructions Manual

By Group Supervisor
As a Group Supervisor, you must sign into the system using the following procedure.
1. On the main system window, select the Sign-In menu bar option. The system Access window appears.
The Group Supervisor’s default ID# and password are follows: 901 for group 1, 902 for group 2, and
so on through 916 for group 16. If you experience difficulty, verify ID and password numbers with the
System Manager.
2. Press Enter of click on Select at the Supervisor/Manager Sign-In Window.
3. Once you...

Configuring The Group
Use this procedure to configure your group parameters:
1. SelectGroup Setupfrom the menu bar. The Group Setup window (Figure 3-13) appears and
shows the group name in the title bar. The screen also displays the default settings for a variety of
parameters. Continue with step 2.
2. To change the overflow threshold, move the highlight to the top box, and enter the new time in place
of the old time. This programming action sets the time that a call waits before the system transfers it...

7. If you set theCall Screeningfield toYes, the system forces all callers to listen to the entire
first message. This action reduces the number of calls that require personal assistance by providing
the information on the first message.
8. Use theAutomatic Force Callfield when the Agents are using a headset. The system sounds
a tone in the Agent’s headset and connects the call. The default setting isNo. The action provided by
this feature is the opposite ofManual answer.Therefore, if you set this option...

Configuring the Agent Group-Setup
Use this Agent group setup procedure to assign agents to the Agent sub-groups, to remove Agents from a
group, and to set or change Agents’ ID#, password, priority and wrap-up times. Agents may be assigned
to one of four Sub-groups. These Sub-groups are used for statistic purposes only. (For example: Subgroup
1 contains all full-time staff, subgroup 2 are all part-time staff, etc.) Calls will be distributed to all agents
in all subgroup evenly.
1. Select Agent Group Setup...

4. Type the name of the Agent at the AGENT default entry.
Note: If you are using the keyboard, use the
Tabkey to move from field to field. If you are using
the mouse, click on the field you wish to work with.
5. Enter theID#andpasswordfor the Agent. When you are in thePriorityfield, press
Enteror
click on the arrow icon, and a drop-down menu appears. From this menu, select the priority for the
Agent (Priority 01 is the highest and 04 is the lowest. When a call comes in, it will first be sent to
agents...

Configuring the Line Group-Setup
During installation, the technician assigns the lines to different Subgroups e.g. local lines will be grouped
in one Subgroup and In wats lines will be grouped into another Subgroup.LineGroup-Setupis
used to set up various parameters for the line groups. It provides end users flexibility of assigning
different messages and priority levels to the different Subgroups. Use thisLineGroup-Setup
procedures to configure parameters for the installer-assigned line groups
1....

6. The First Message Intercept Delay is the time between whenQuickQanswers the call and plays the
first message to the caller since all agents are busy. Enter this time in minutes and seconds (default
equals 10 seconds).
7. The Music interval is the time between messages(between the first and second. and between repeats of
the second message). Enter this time in minutes and seconds (default equals 30 seconds).
8. Establish the line group priority.  Click on the arrow icon or press Enter to open a...

System-Backup
TheQuickQautomatically stores all Programming changes and Statistical Data to the P.C.’s hard disk.
The System - Backup option provides a method to back-up data, onto floppy disk. This ensures safe
storage of the Digital Announcement Messages, the Configuration Parameters and the Statistical Reports.
It is a good practice to always back-up an), changes to messages and configuration programming-, thus.,
protecting against interruptions in power, hardware failures and inadvertent deletion of...

3. Use the Backup button to send the current DVA messages to the floppy disk. The Restore button
retrieves the DVA messages from the floppy disk to the hard drive.
Note: Use the
Tabkey to move from the Backup button to the R e s t o r e Button. The messages
are backed up to the 3.5–inch.floppy disk drive in the DVA, not the floppy disk drive in
the call processor-Install the correct floppy disk in the DVA drive before you start a
backup or restore action.
Configuration Backup
1. SelectConfiguration...

Stats Backup
1. SelectStats Backupfrom theSystem-Backuppull down menu, the Report
Back-Up/Clean-Up window appears. Refer to Figure 3-19.
2. Use the
Tabkey to move from theCancelbutton to theBackupbutton. SelectCancel
exits this function and closes the Report Back-Up/Clean-Up window. When selectingBackup, the
Report Backup/Cleanup window appears. Refer to Figure 3-20. Select theContinuebutton to
initiate the Report Back-Up function. Refer to Appendix E, Backup Utility section for details.Figure 3-19....