Comdial Dxp Plus Instructions Manual

Moving The QuickQ Lines
Use the following steps to move ACD lines from one group to another group or from one line subgroup to another
line subgroup.
1.Sign into the technician access level and select the
system-setup option. Either press and hold the
ALTkey and press theYkey or highlight
system-setupand  press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQ  line setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheACD line setupwindow will
open.
3.To...

Programming TheQuickQ Voice Ports
The following steps allow you to program the voice port information thatQuickQrequires to control the voice
ports.
1.After you have opened the technician access level,
select thesystem-setupoption. Press and hold the
ALTkey and press theYkey or highlightsystem
set-upand press theENTERkey. The
system-setupoptions will open.
2.To select thevoice port configurationoption, press
the up or down arrow key to highlightvoice port
config., then press theENTERkey. Thevoice
port...

Programming TheQuickQPrinter Information
Use the following steps to program the information required by QuickQ to allow it to print to the data printer.
1.After you have opened the technician access level,
select thesystem-setupoption. Hold down the
ALTkey and press theYkey or highlight the
system set-up and press theENTERkey. The
system-setupoptions will open.
2.To select theprinter setupoption, press the up or
down arrow key to highlight theprinter setup
option and press theENTERkey. Theprinter...

Programming The External Overflow Extensions
You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These
numbers must be intercom numbers that are not part of theQuickQACD group assignments. These overflow
extensions accept overflow calls from all 16 ACD groups. External overflow is associated with the inter group
overflow feature discussed in GCA70-271,System Manager’s Guide. That feature causes a call to overflow within
a group a maximum of four times....

Detailing The QuickQ Batch Files
This section details several batch files that are crucial to QuickQ operation.
The contents of theCONFIG.SYSfile are shown in the following list.
DEVICE=C:\QEMM\DOSDATA.SYS
DEVICE=C:\QEMM386.SYS FRAME=NONE RAM NOEMS
DEVICE=C:\QEMM\DOS-UP.SYS @C:\QEMM\DOS-UP.DAT
DOS=HIGH
FILES=40
SHELL=C:\QEMM\LOADHI.COM /R:2 C:\DOS\COMMAND.COM C:\DOS\ /P
BUFFERS=40,0
BREAK=ON
The contents of theAUTOEXEC.BATfile with Close-Up software are shown in the following list.
@echo off
prompt $p$g...

The contents of theQUICKQ.BATfile are shown in the following list:
@ECHO OFF
REM QuickQ program
:begin
acd /c2 /v
if errorlevel 2 goto data
if errorlevel 1 goto exit
scandisk c: /autofix /nosummary
datechk
if errorlevel 1 goto month1
goto month0
:month1
defrag c: /f
:month0
booting
goto begin
:data
echo Restoring data files.
copy a:*.dat
if exist *.bak del *.bak
goto begin
:exit
scandisk c: /autofix /nosummary
Setting Up The Personal Computer IMI66–109, Section Five
Setting Up The Personal Computer 5 – 13 

Section 6
Reviewing The QuickQ DVA Components
This section provides information on the components within the Digital Voice Announcer (DVA).
Reviewing The DVA Chassis Components
The components shown in Figure 6-1 are the standard components within the chassis and, in most cases, you
would not be change them in the field.
DVA Motherboard
This is the system processing device. The
QuickQ
DVA’s task of playing and recording announcements
are controlled by the DVA motherboard. The
announcements are stored...

Reviewing The Voice Channel Card
The voice channel card (Figure 6-2) is designed with
four digital recording and playback channels. Each
channel includes circuitry that directly interfaces with
a DXP digital station port. The DVA can hold a
maximum of four voice channel cards. Since each
voice channel card provides four voice channels, the
system capacity is a maximum of 16 voice channels.
The voice channel card connects to the I/O Board
through a voice channel ribbon cable. You must
connect all four...

0      1 Card Select
Jumpers
1J2J3
Exploded Side View
Jumper
Strap
1
0 LSB
1
0 MSB
LED  Power
Indicator Voice Channel
Connector
QVCC
Figure 6-2. Reviewing The QuickQ Voice Channel Card
Reviewing The QuickQ Components IMI66–109, Section 6
Reviewing The QuickQ DVA 6 – 3 

Reviewing The I/O Board
The I/O Board (Figure 6-3) provides both the I/O
interface from the voice channel cards to the DXP and
the RS-232 serial communication link to the computerthrough a male 50-pin connector.  There is lightning
surge protection built in the I/O board to protect the
DVA components.
QIOCSERIAL
AMPHENOL
CONNECTOR VOICE CHANNEL SERIAL
CONNECTOR
1
2
3 4
Figure 6-3. Reviewing The QuickQ I/O Board
IMI66–109, Section 6 Reviewing The QuickQ Components
6 – 4 Reviewing The QuickQ DVA