Comdial Dxp Plus Instructions Manual

Section 7
Testing And Troubleshooting
This section provides the basic test procedure and troubleshooting information for theQuickQACD hardware and
software installation
Testing The DVA Installation
The following paragraphs provide the testing and troubleshooting information for the DVA during installation.
Testing Voice Channel Cards
Make sure the voice port stations that are connected to
the voice channels are programmed properly.
When you first switch on the computer, the message
QuickQ Initialized....

Testing The QuickQ Software
This discussion provides information on typical software related problems and error messages.
During Initial QuickQ Programming
This paragraph discusses the problems that you may
encounter during the initial QuickQ programming.
Examining Typical Problems
Problem 1: After you have entered the ID# in the Sign
In window, the error message Invalid ID# appears.
Solution: Be sure the ID# is between 100 and 999.
Press the ENTER key to close the error message
window. Use the backspace...

Examining The Enable QuickQ Status Utility
Theenable QuickQ statusallows you to enable the
QuickQafter you have programmed the voice port
extensions and without resetting the computer. After
you have enabledQuickQ, theenable QuickQ option
will be theQuickQstatus feature.  This feature
indicatesQuickQ‘s current operating status.
Theenable QuickQ statusoption can provide
information on the hardware status as seen byQuickQ
upon initialization and after you display theQuickQ
statuswindow. The messages that...

Examining The Agent Status Utility
Theagent statusis a real-time agent status window.
This window shows the current state of the ACD
agents. The first column shows the agent’s name.
The second column shows the agent’s state. The third
column shows the call state for the agent’s line.
The agent status states that will appear are shown in
the following list.
ACCEPT Supervisor accepts request
for help
ACC_CODE Agent or supervisor entering
account code
ANSWER Agent answered incoming
call
BUSY_STATE Agent in...

Examining The Line Status Utility
Theline statusscan is a real-time line status window.
This window shows the current state of the ACD lines.
The first column shows the line name. The second
column shows the line state. The third column shows
the call state for the line. The fourth column shows the
agent with whom the line is associated. The last
column shows the voice port on which the line must
be programmed. A zero indicates voice port 01.
The line status states that will appear are shown in the...

Section 8
Installing The New Voice Channel Cards
This section describes how to install additional Voice Channel Cards.
Insert the new voice channel card  into a slot on the
DVA motherboard (Figure 6-1). Connect the voice
channel card to the I/O Board with a ribbon cable
(Figure 4-1), and secure it to the DVA chassis with
two #6-32 1/4-inch machine screws.
NOTE:Wear a ground strap when working inside the
DVA chassis to avoid damaging the DVA
circuit boards with a static electricity discharge.
1. Remove...

Appendix 1
Using QuickQ With A Mouse
A mouse is a device that allows you to move a cursor
on the screen to specific points for data entry, and
other menu selections (Figure A1-1). An arrow image,
called the mouse pointer, moves on the screen when
you move the mouse. Practice moving the pointer.
Stay away from the menu bar at the top of the screen.
(If you accidentally make a menu appear, you can
make it disappear by moving the pointer out of the
menu and pressing and releasing the left mouse
button.)...

Window Graphic in QuickQ
If you are familiar with a window environment,
you can skip this discussion.
QuickQis easy to use. Most of what you see and do
in the ACD console happens in a window. A window is
a screen area that the
QuickQsystem uses to
exchange information with you. There are many
windows. For example, you enter your password
through a window,.
QuickQdisplays the Line-group
data through a window, and so forth. You can move,
resize, zoom, overlap, close and open one or more
windows in one...

Appendix 2:
Reviewing The Programming Road Map
Start-up Screens
Sign-In
ID # XXX
Password XXX
Technician’s Screens
System Setup
QuickQ Master Setup
Master Extension
Master 2 Extension
QuickQ OAI Key Code
QuickQ Line Setup
Name
Group
Subgroup
Line No.
Voice Port Config.
Voice Port No.
Station
Type
Printer Setup
Printer Type
Other
Epson LQ
HP Laser
HP DJ 500
HP DJ 550C
Printer Port
LPT 1
Integration Setup
External Overflow
Password
Old Password XXX
New Password XXX
Diagnostic
QuickQ Status
Agent Status...

Publication Index
A
Adding Lines ToQuickQ. .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . . .  . . 5-5
Additional Materials Required .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-2
Agent Status Utility, Examining The . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-4
AUTOEXEC.BAT File .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . ....