Comdial Dxp Plus Instructions Manual

Programming The DVA Station Features
Feature Name QuickQ Parameters
Personal Intercom* *
Name**
Class Of Service (enter COS  for master channel) *
Speed Dial Sets3
Idle Line PriorityNone
Intercom Hunt ListNone
Group Intercom Access**
Prime TypeNo Prime
—Line1
—Line Group1
—Intercom**
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: *
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None
Delayed Ring None
Day 1 Ring None
Day 2 Ring...

Programming The Supervisor And Agent Station Features
Feature Name QuickQ Parameters
Personal Intercom**
Name**
Class Of Service32
Speed Dial Sets3
Idle Line PriorityNone
Intercom Hunt List* *
Group Intercom Access* *
Prime Type No Prime
—Line 1
—Line Group 1
—Intercom* *
Tone First Yes
Call Announce Beeps 1
Default Forward Type No Forward
—Intercom Forward To: MASTER
—Forward Type Personal Calls
Forward Ring No-Answer Ring Busy No
Direct Ring None
Delayed Ring None
Day 1 Ring None
Day 2 Ring None
Night...

Button Mapping The Stations
Button Mapping The Master Channel Voice Port Stations And The DVA Stations
Button
DesignationFeature
MnemonicButton
DesignationFeature
Mnemonic
L01# # # L13 # # #
L02# # # L14 # # #
L03# # # L15 # # #
L04# # # L16 # # #
L05# # # L17 # # #
L06# # # L18 # # #
L07# # # L19 # # #
L08# # # L20 # # #
L09# # # L21 # # #
L10# # # L22 # # #
L11# # # L23 # # #
L12# # # L24 # # #
Ensure that the DVA stations have no lines or features assigned
to them (# # # = blank, or unassigned,...

Section 5
Setting Up The Personal Computer
Follow the information that Sections 2 and 3 provide for installing and wiring theQuickQsystem.  Then refer to
this section to set up the computer hardware and perform the initial programming required for theQuickQsystem.
Using QuickQ With A Keyboard
You can use either a keyboard or a mouse to access
theQuickQ. It is a good practice to use the keyboard
for programming until you become comfortable using
a mouse.  For instruction on using a mouse and the
QuickQ,...

Signing Into The Technician Access Level
Use the following procedure to accessQuickQ‘stechnician programming level.
1.Select the Sign-in menu bar option. Hold down theALTkey and press theSkey or press theENTERkey with
Sign-inhighlighted. The system access window will open with the highlight in the ID# box, a default value of
100 will also be in the ID# box. See Figure 5-2 for an illustration of this.
2.Type the technician’s ID number (default 832) and
press theENTERkey. The highlight will move to...

4.Place the highlight on the line withagent title
technicianand press theENTERkey. The screen
display changes to show the technician window
and the menu bar shows a series of four options(see Figure 5-4). Selectingagent title managerwill
allow access to the manager window. Further
description shown in System Manager’s Guide.
Figure 5-3. Viewing The Supervisor/Manager Sign-In Window
Figure 5-4. Viewing The Technician Window
Setting Up The Personal Computer IMI66–109, Section Five
Setting Up The Personal...

Programming The OAI Number And Master Channel
The master channel refers to a DXP digital station port that you have reserved for call processing control.
1.After signing into thetechnician accesslevel, select thesystem-setupoption. Hold down theALTkey and
press theYkey or highlightsystem-setupand pressENTER. Thesystem-setupoptions will open. See Figure
5-5 for details.
2.Select theQuickQ master setup. Hold down the
ALTkey and press theMkey or press the
ENTERkey withQuickQ master setup
highlighted. Enter...

Adding Lines To QuickQ
The system divides its add option menu into four catagories. These catagories include the following items:
(1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of
the agent’s telephone while that station is logged into theQuickQsystem.; otherwise, the DXP line name shows in
the display.QuickQcall reports use the ACD line name while SMDA/SMDR reports use the DXP line name.
(2) Group—This is the ACD group that the system associates...

3.To select theaddoption, press and hold theALT
key and press theAkey. TheQuickQ line setup
ADDwindow will open with the highlight in the
line namebox. See Figure 5-7. Type the name for
the line (limited to 7 characters) and press the
ENTERkey.
4.To select the line’s assigned ACD group, press the
up or down arrow key to change between the
groups, and press theTABkey to select the group
required.  Alternately, you can press theENTER
key to make the list of the groups appear, use the
arrow keys to...

Deleting Lines From QuickQ
Use the following procedure to delete line from the QuickQ system.
1.Sign into thetechnician accesslevel and select the
system-setupoption. Either press and hold the
ALTkey and press theYkey or highlight
system-setupand  press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQline setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheQuickQ line setupwindow will
open.
3.To select the ACD line that you wish to delete,
press the ALT...