Comdial Dxp Plus Instructions Manual

2.6 DTMF Receiver Tests
(Main Cabinet, Expansion II Cabinet, and Expansion III Cabinet)
This diagnostic test checks the functionality of the DTMF receivers located in the cabinet under test. The test
performs its check by connecting DTMF tones 0-9,S, and # through the timeswitch and confirming that the
correct tone was recognized by the receiver.
The system displays the number of each tested DTMF receiver in the cabinet along with a message that tells
whether the receiver passed or failed the test. While...

2.8 CPU Board and DIP Switches
This test displays the current settings of the eight DIP switches on the CPU board. This screen updates
simultaneously as the switches are changed. This diagnostic is useful for determining the status of the switches
from a remote location.
The following paragraphs discuss the currently used switches:
Switch 1—Fixes serial port baud rates to known values
Baud In Baud Out Data Bits Stop Bits Parity Flow Ctrl..
Port 1 9600 9600 8 1 None None
Port 2 300 300 7 2 None None...

Automatic Call Distributor
Technical Manual
R
QuickQ
DXP 

Radio Frequency Interference
The QuickQ digital voice announcer (DVA) contains incidental radio frequency generating circuitry and, if not
installed and used properly, may cause interference to radio and television reception. This equipment has been
tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of
FCC Rules. These limits are designed to provide reasonable protection against such interference when operated
in a commercial environment. Operation...

Table Of Contents
Section 1 Introducing The QuickQ System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Understanding The Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Listing The Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Defining TheQuickQSystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Describing The
QuickQFunctions . . ....

Section 5 Setting Up The Personal Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
UsingQuickQWith A Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Performing Initial Programming ForQuickQ.................................5-1
Signing Into The Technician Access Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Programming The OAI Number And Master Channel . . . . . . . . . . . . . . . . . . . . . . ....

List Of Illustrations
Figure 1-1. Overviewing TheQuickQSystem............................... 1-5
Figure 3-1. Detailing The Kit-Supplied Modular To 9-Pin EIA Adapter . . . . . . . . . . . . . . . . . . 3-2
Figure 3-2. Connecting The Personal Computer To The DVA . . . . . . . . . . . . . . . . . . . . . . . . 3.3
Figure 3-3. Detailing The Kit-Supplied Modular To 25-Pin EIA Adapter . . . . . . . . . . . . . . . . . 3-4
Figure 3-4. Connecting The Personal Computer To The DXP . . . . . . . . . . . . . . . . ....

Section 1
Introducing The QuickQ System
Understanding The Manual Organization
Section 1: Introducing TheQuickQ
System—Provides general information
on QuickQ and system requirements.
Section 2: Installing TheQuickQ
System—Provides site planning
considerations and instructions on the
mounting of the Digital Voice
Announcer (DVA).
Section 3: Wiring TheQuickQSystem—Provides
wiring information for the voice
channels on the DVA, PC to DVA and
DXP to PC.
Section 4: Programming The DXP Digital
Communications...

Defining The QuickQ System
QuickQis a fully integrated Automatic Call
Distribution System for Comdial DXP digital
communications system.
An Automatic Call Distributor (ACD) is the single
most important cost-saving communications tool
available to the manager of an incoming call center.
QuickQis designed to handle a large volume of
incoming calls as efficiently and economically as
possible.QuickQprocesses incoming calls by
distributing the call to available agents on an equitable
basis or by playing...

Describing The QuickQ Functions
QuickQis a PC-based system for redirecting of
incoming calls to a human operator or to a digital
voice announcement until a human operator is
available.QuickQinterfaces to the Comdial DXP
digital communications system through the Open
Architecture Interface (OAI) to acquire information
and control the ACD functions. The message
channels of theQuickQDigital Voice Announcer(DVA) interface to the DXP through the station
port(s). This allows pre-recorded messages to be
played...