Comdial Dxp Plus Instructions Manual

I
I/O Board, Reviewing The .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 6-4
IDE Controller . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . . .  . .  . .  . .  . . 6-1
Installation Check List, Reviewing The .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-1
Installing The New Voice Channel Cards . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . ....

Q
QUICKQ.BAT File.  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  .5-12
QuickQ Digital Voice Announcer, Reviewing The .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 6-1
QuickQI/O Board, Reviewing The .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 6-2
QuickQPackage Contents . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  ....

V
Viewing The ACD Line-Setup Add Window . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-6
Viewing The ACD Line-Setup Window . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-5
Viewing The Edit QuickQ Line-Setup Window . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-7
Viewing The Error Window .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  ....

Automatic Call Distributor
System Manager’sGuide
R
QuickQ
DXP 

Table Of Contents
Introducing The QuickQ System..................................... 1–1
Understanding This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Becoming Familiar With Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . 1–1
UnderstandingQuickQ.......................................... 1–2
Organizing The Call Center Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Describing The System...

Programming QuickQ........................................... 3–1
Understanding System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Preparing System Layout / Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Programming The System Level Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Performing Initial Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Setting Up The...

Management Info.............................................. 5–1
Selecting The Real Time Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Viewing The System Manager Real Time Report . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Selecting The Real Time Set Up Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Viewing The Supervisor’s Real Time Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Selecting Historical Reports...

List Of Illustrations
Figure 3-1 QuickQ Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Figure 3-2 Sign In Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Figure 3-3 ID and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Figure 3-4 Supervisor Sign In Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Figure 3-5 Group 00 System Selection . . . . . . . ....

Introducing The QuickQ System
Using This Guide
This manual will assist you in using yourQuickQautomatic call distributor. It provides a complete
description of theQuickQfeatures, a detailed outline of the system configuration, and general operating
instructions.
Certain typographical conventions appear throughout this guide to simplify the instructions. These are
explained below:
·Text that appears on the screen is shown as, for example,Enter your password.
·
Text that you have to type is shown in two...

UnderstandingQuickQ
QuickQis an Automatic Call Distribution (ACD) system designed to handle incoming calls as efficiently
and economically as possible. It answers calls by distributing the workload equally among the Agent
staff. Typically,QuickQspeed, efficiency and management control usually results in a 20–40 percent
increase in the productivity of the Agent force and a 10 to 20 second decrease in the average call answer
time. The four primary functions of theQuickQare as follows:
·provide a waiting...