Comdial Dxp Plus Instructions Manual

Figure 5-9. System Capacity Report
Figure 5-10. Account Code Report
System Capacity Report shows the total number of times all lines were busy and the total time in hours, minutes, and
seconds. It also shows the total number of times that no agent was available and the total time in hours, minutes and
seconds.
Account Code Report lists the account codes with their descriptions. It also shows the number of calls logged by the agents for
each Account code and the average duration of that code.
QuickQ...

Traffic Analysis Line Report Definitions
1. Total Calls–I/C = total incoming calls
2. Total Calls–O/G = total outgoing calls
3. Incoming Calls–ANS = answered incoming calls
4. Incoming Calls–ABD = abandoned calls–calls dropped by the caller or connected
for less than nine seconds
5. Average Time–Waiting = average waiting time for each answered incoming call
6. Average Time–Abandoned = average waiting time for each abandoned call
7. GOS = grade of service [(3) - (number of calls answered after
alarm...

Appendix A
Using QuickQ With a Mouse
A mouse is a device that allows you to move a cursor on the computer screen to specific points for data
entry, and other menu selections. An arrow image, called the mouse pointer, moves on the screen when
you move the mouse. Practice moving the pointer.  Stay away from the menu bar at the top of the screen.
(If you accidentally make a menu appear, you can make it disappear by moving the pointer out of the
menu and pressing and releasing the left mouse button.)...

Understanding QuickQ Window Graphics
If you are familiar with a window environment, you can skip this discussion.
QuickQis easy to use. Most of what you see and do in theQuickQconsole happens in a window. A
window is a screen area that theQuickQsystem uses to exchange information with you. There are many
QuickQwindows, such as the one with which you enter your password or the one that shows line group
data. You can move, re-size, overlap, close and open one or more windows in one screen. While you can...

Appendix B
System Layout / Worksheet
System Setup
Company Name
ID# and Password
Grp. Name Supv. Name ID# Password
Grp 00
Grp 01
Grp 02
Grp 03
Grp 04
Grp 05
Grp 06
Grp 07
Grp 08
Grp 09
Grp 10
Grp 11
Grp 12
Grp 13
Grp 14
Grp 15
Grp 16
Intergroup Overflow
Level 1 Level 2 Level 3 Level 4
Grp 01
Grp 02
Grp 03
Grp 04
Grp 05
Grp 06
Grp 07
Grp 08
Grp 09
Grp 10
Grp 11
Grp 12
Grp 13
Grp 14
Grp 15
Grp 16
Note: Group 00 refers to the System Manager’s ID and Passwords, this is not one of the call
processing Groups....

Announcements
Note - Space is provided on the Group Layout / Worksheet for the scripting of messages.
Description Group Line Sub-group
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
Account Codes
Code Description
Stat-Bins
Answer Bins Abandon Bins
TimeTime
Time Bin 01 Time Bin 01
Time Bin 02 Time Bin 02
Time Bin 03 Time Bin 03
Time Bin 04 Time Bin 04
Time Bin 05 Time Bin 05
Time Bin 06 Time Bin 06
AppendixGCA70-271
A–4 

Appendix C
Group Layout / Worksheet
Note - Make additional copies of the Group Layout / Worksheet for each of your system groups.
Group Setup
Thresholds
Overflow Time
Redirect Time
Alarm Time
Alarm (# of Calls)
Priority Override Time
Mode
Call Screening (Yes / No)
Automatic Force Call (Yes / No)
Manual (Yes / No)
Day to Night (Yes / No)
Time for Day to Night Mode (24 hr)
GCA70-271Appendix
A–5 

Agent Group Setup
Grp 01
Group Name
Agent Name ID# Password Priority Wrap-up
Grp 02
Group Name
Agent Name ID# Password Priority Wrap-up
Grp 03
Group Name
Agent Name ID# Password Priority Wrap-up
Grp 04
Group Name
Agent Name ID# Password Priority Wrap-up
AppendixGCA70-271
A–6 

Line Group Setup
Note - Space is provided on the next page for the Scripting of messages
Grp 01 Grp 02 Grp 03 Grp 04
Group Name
First Message #
Second Message #
Night Message #
Special Message #
Message Delay
Music Interval
Priority
Management Information
Real Time Parameter Setup
Incoming Call Parameter Time
Outgoing Call Parameter Time
Busy Call Parameter Time
GCA70-271Appendix
A–7 

Message Scripts
Line Group 01
First Message
Second Message
Night Message
Special Message
Line Group 02
First Message
Second Message
Night Message
Special Message
AppendixGCA70-271
A–8