Canon printer PIXMA iP110 User Manual

							If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe printer or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution

						

							Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate
action.
Support Code Appears on the Computer Screen
						

							Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.
Watch the movie (Windows)
Watch the movie (Mac)

						

							1300Cause
Paper is jammed in the paper output slot or in the rear tray.
Action Remove the jammed paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note

						

							Paper Is Jammed inside the PrinterIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from the
rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note

						

							4.Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
5.
Pull the paper slowly not to tear it, then pull the paper out.
Keep an angle of the paper about 45 degrees and pull it slowly.
6.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the
piece of paper if it remains.

						

							7.
Close the print head cover.All print jobs in the queue are canceled. Reprint if necessary.
Note

						

							In Other CasesMake sure of the following:
Check1  Are there any foreign objects around the paper output slot?
Check2 Are there any foreign objects in the rear tray?
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
If you use a battery, turn off the printer, detach the battery, then remove the foreign object.
Check3  Is the paper curled?
Load the paper after correcting its curl.
489 
						

							1000Cause
There is no paper in the rear tray.
Action Load paper in the rear tray and press the printer's  RESUME/CANCEL button.490