Canon printer FAXPHONE L80 User Manual

							Chapter 13 Troubleshooting13-11
Troubleshooting
MEMORY FULL
MEMORY USED 
nn%
NO RX PAPER
NO TEL #
NOT AVAILABLE
PSWD POLL REJECT
#037
—
#012
#022
—
#084The machine’s memory
is full because it has
received too many
documents, or a very
long or detailed
document.
The machine’s memory
is full because you tried
to send too many pages
at once, or a very long or
detailed document.
Shows the percentage 
of memory currently 
in use.
The other party’s fax
machine is out of paper
or its memory is full.
The one-touch speed
dialing button or coded
speed dialing code you
entered has not been
registered.
You entered an invalid
number.
You attempted to poll a
fax machine with a
password, but the other
party has not set a
password or their fax
machine does not
support polling with a
password.Print any documents you
no longer need to be stored
in memory (1
p.9-5). Then
start again.
Divide the document and
send each part separately.
To free up space in the
machine’s memory, print,
send, or delete any
documents you no longer
need to be stored in
memory (1
p. 9-4).
If you need more space,
wait for the machine to
send any faxes. Also, print,
send, or delete any
documents you no longer
need to be stored in
memory (
1p. 9-4).
Contact the other party and
have them load paper in
their fax machine or free
up space in their fax
machine’s memory.
Register the one-touch
speed dialing button or
coded speed dialing code
(1
Chapter 6).
Enter a valid number.
Contact the other party to
check their settings. If their
fax machine does not
support polling with a
password, delete the
password you have
registered (1
pp. 6-3, 6-8).
Message Error CodeCause Action 
						

							13-12Troubleshooting Chapter 13
PSWD TX REJECTED
REC’D IN MEMORY
SELECT POL REJCT
SUBADD TX REJECT
TX/RX CANCELLED
TX/RX NO. 
nnnn
TX/RX NO. nnnn
SCANNING P.nnn
MEMORY FULL
(Three messages toggle.)
#081
—
#082
#080
—
—
—You attempted to send a
document with a
password, but the other
party’s fax machine does
not support reception
with a password.
The machine received
the fax in memory
because paper or toner
ran out, or a paper jam
occurred during
reception.
The loaded paper size
may not match the size
of the fax being received.
You attempted to poll a
fax machine with a
subaddress, but the other
party has not set a
subaddress or their fax
machine does not
support polling with a
subaddress.
You attempted to send a
document with a
subaddress, but the other
party’s fax machine does
not support reception
with a subaddress.
You pressed 
Stop/Reset
to cancel a transaction.
The number shown
(
nnnn) is a unique
identification number
assigned to the
document you are
sending or receiving.
The machine is sending
a document and its
memory is full.Contact the other party to
check their settings. If their
fax machine does not
support reception with a
password, delete the
password you have
registered (1
pp. 6-3, 6-8).
Load paper in the multi-
purpose tray (1
p.2-16),
replace the cartridge 
(1
p.12-7), or clear the
paper jam (1
p.13-3).
Load the correct paper in
the multi-purpose tray 
(1
p.2-16).
Contact the other party to
check their settings. If their
fax machine does not
support polling with a
subaddress, delete the
subaddress you have
registered (1
pp. 6-3, 6-8).
Contact the other party to
check their settings. If their
fax machine does not
support reception with a
subaddress, delete the
subaddress you have
registered (1
pp. 6-3, 6-8).
—
This number appears in
reports so you can identify
transactions. Write the
number down if you will
need it later.
The machine continues to
send the document as
memory becomes
available.
Message Error CodeCause Action 
						

							Chapter 13 Troubleshooting13-13
Troubleshooting
Paper Feeding Problems
■Paper does not feed properly.
The multi-purpose tray may contain too many sheets.
•Make sure you load the correct quantity (1p. 5-2).
The print media may not be loaded correctly.
•Make sure the print media is loaded correctly in the multi-purpose tray (1p.5-4).
■Multiple sheets feed together into the machine.
The print media may not be loaded correctly.
•Make sure the print media is loaded correctly in the multi-purpose tray (1p.5-4).
The multi-purpose tray may contain too many sheets.
•Make sure you load the correct quantity (1p. 5-2).
Different types of print media may be loaded in the multi-purpose tray.
•Load only one type of print media.
•Make sure you load print media that meets the requirements for the machine 
(1
p. 5-2).
•Let the print media run out before refilling the multi-purpose tray. Avoid mixing new
stock with print media already loaded.
■Repeated paper jams occur.
The print media you are using may be causing the jams.
•Make sure you load print media that meets the requirements for the machine 
(1
p. 5-2).
■Envelopes do not load.
Envelopes may not be loaded correctly.
•Make sure the envelopes are loaded properly (1p.5-5). Do not load more than 7
envelopes in the multi-purpose tray.
The envelopes you are using may not meet the requirements for the machine.
•Make sure you load envelopes that meets the requirements for the machine 
(1
p. 5-2).
The envelopes may not be feeding properly.
•Make sure you are using face-up delivery (1p. 5-7). 
						

							13-14Troubleshooting Chapter 13
Printing Problems
■The machine beeps while printing.
The machine may have a paper jam.
•Clear the paper jam (1p.13-3).
■Nothing prints.
The power cord may not be plugged in securely.
•Check that the power cord is plugged securely into the machine and into the wall
outlet (1
p.2-9). If the machine is plugged into a power strip, make sure the power
strip is plugged in and turned on.
You may not have removed the plastic seal from the cartridge.
•Make sure you install the cartridge properly (1p.2-13).
The cartridge may need to be replaced.
•Replace the cartridge (1p.12-7).
■Printout does not match the print media size.
The print media may not be loaded correctly.
•Make sure the print media is loaded correctly in the multi-purpose tray (1p.5-4).
■Printout is skewed.
The print media may not be loaded correctly.
•Make sure the print media is loaded correctly in the multi-purpose tray (1p.5-4).
•Make sure the paper delivery slots are clear.
■Print media jams occur.
You may not be using the correct paper delivery slot.
•Select the correct paper delivery slot (1p. 5-7).
■Printout is not clear.
You may not be using the correct print media type.
•Make sure you load print media that meets the requirements for the machine 
(1
p. 5-2).
You may be printing on the wrong side of the paper.
•Some papers have a “right” side for printing. If the print quality is not as clear as you
would like it to be, try turning the paper over and printing on the other side.
■Printout has vertical white streaks.
Toner may be low or unevenly distributed.
•Redistribute the toner inside the cartridge (1p.12-7). If the problem persists, replace
the cartridge (1
p.12-7). 
						

							Chapter 13 Troubleshooting13-15
Troubleshooting
Faxing Problems
Sending Problems
■Cannot send a fax.
The machine may not be set for the correct telephone line type.
•Make sure the machine is set for the correct telephone line type (1p.3-8).
The document may not be loaded correctly.
•Make sure the document is loaded correctly in the ADF (1p.4-3).
•Make sure the operation panel is closed.
The one-touch speed dialing button or coded speed dialing code you entered
may not be registered correctly.
•Check that the speed dialing settings are registered correctly (1Chapter 6).
You dialed or have been provided with an incorrect number.
•Dial the number again, or check that you have the correct number.
The other party’s fax machine may be out of paper.
•Contact the other party and ask them to make sure paper is loaded in their fax
machine.
There may be other documents being sent from memory.
•Allow time for those documents to finish sending.
An error may have occurred during sending.
•Print an ACTIVITY REPORT (1p.11-3) and check for an error code (1p.13-8).
The telephone line may not be working properly.
•Make sure there is a dial tone when you press Hookor when you lift the handset of
any external device connected to the machine. If there is no dial tone, contact your
local telephone company.
The receiving fax machine may not be a G3 fax machine.
•Make sure the receiving fax machine is compatible with your machine (which is a G3
fax machine).
The subaddress and/or password are incorrect.
•If you registered a subaddress/password under a speed dialing button or code, make
sure they match the other party’s settings.
■Faxes sent from the machine are spotted or dirty.
The receiving fax machine may not be working properly.
•Check the machine by making a copy (1p.10-2). If the copy is clear, the problem
may be in the receiving fax machine. If the copy is spotted or dirty, clean the scanner
components (1
p.12-5). 
						

							13-16Troubleshooting Chapter 13
The document may not be loaded correctly.
•Make sure the document is loaded correctly in the ADF (1p.4-3).
■Cannot send using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
•If this is the case, the document is sent without ECM.
ECM may be disabled.
•Make sure ECM on your machine is enabled (1ECM TX, p. 14-6).
•Contact the other party to check if ECM on their fax machine is enabled.
■Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
•Lower the transmission speed (1TX START SPEED, p. 14-10).
n
If none of these solutions solve the problem, unplug the machine and wait for at least five
seconds. Then plug it back in and try sending again. If you still cannot send, contact the
Canon Customer Care Center.
Receiving Problems
■Cannot receive a fax automatically.
The machine may not be set to receive automatically.
•For the machine to receive faxes automatically, the receive mode must be set to FAX
ONLY MODE
, Fax/Tel Mode, ANS.MACHINE MODE, or DRPD(1Chapter 8). If
you have set 
ANS.MACHINE MODE, confirm that an answering machine is
connected to the machine and that it is turned on with an outgoing message properly
recorded (1
p. 8-9).
The machine may have a document stored in memory, leaving little or no memory
available.
•Print, send, or delete any documents you no longer need to be stored in memory 
(1
p. 9-4).
An error may have occurred during reception.
•Check the LCD for an error message (1p.13-8).
•Print an ACTIVITY REPORT (1
p.11-3) and check for an error code (1p.13-8).
The multi-purpose tray may be empty.
•Make sure paper is loaded in the multi-purpose tray (1p.2-16).
The telephone line cord may not be connected properly.
•Make sure it is connected properly (1p.2-8). 
						

							Chapter 13 Troubleshooting13-17
Troubleshooting
■No automatic switching between telephone and fax calls.
The machine may not be set to switch automatically between telephone and fax
calls.
•For the machine to switch automatically, the receive mode must be set to Fax/Tel
Mode
, ANS.MACHINE MODE, or DRPD(1Chapter 8). If you have set
ANS.MACHINE MODE, confirm that an answering machine is connected to the
machine and that it is turned on with an outgoing message properly recorded 
(1
p. 8-9).
The machine may have a document stored in memory, leaving little or no memory
available.
•Print, send, or delete any documents you no longer need to be stored in memory 
(1
p. 9-4).
An error may have occurred during reception.
•Check the LCD for an error message (1p.13-8).
•Print an ACTIVITY REPORT (1
p.11-3) and check for an error code (1p.13-8).
The multi-purpose tray may be empty.
•Make sure paper is loaded in the multi-purpose tray (1p.2-16).
The other party’s fax machine may not send the CNG signal that tells your
machine that the incoming call is a fax call.
•Some fax machines cannot send this signal. In such cases, you will have to receive
the fax manually (1
p. 8-6).
■Cannot receive a document manually.
You may have disconnected the call by pressing Start/Copy or dialing the remote
receiving ID after hanging up.
•Always press Start/Copyor dial the remote receiving ID beforehanging up.
Otherwise you will disconnect the call (1
p. 8-6).
■Print quality is poor.
You may not be using the correct paper type.
•Make sure you load paper that meets the requirements for the machine (1p. 5-2).
The other party’s fax machine may not be functioning properly.
•The sending fax machine usually determines the machine’s quality. Contact the other
party and have them check that the scanning components of their fax machine are
clean.
Error Correction Mode (ECM) may be disabled.
•Make sure ECM is on (1ECM RX, p. 14-7).
■Faxes do not print.
The cartridge may not be installed properly.
•Make sure the cartridge is installed properly (1p.2-13).
The cartridge may need to be replaced.
•Replace the cartridge (1p.12-7). 
						

							13-18Troubleshooting Chapter 13
■Received faxes print blotched or unevenly.
The telephone lines may be in poor condition, or you may have a bad connection.
•Error Correction Mode (ECM) sending/receiving should eliminate such problems.
However, if the telephone lines are in poor condition, you may have to try again.
The other party’s fax machine may not be functioning properly.
•The sending fax machine usually determines the fax’s quality. Contact the other party
and have them check that the scanning components of their fax machine are clean.
Toner may be low or unevenly distributed.
•Redistribute the toner inside the cartridge (1p.12-7). If the problem persists, replace
the cartridge (1
p.12-7).
■Cannot receive using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
•If this is the case, the document is received without ECM.
ECM may be disabled.
•Make sure ECM on your machine is enabled (1ECM RX, p. 14-7).
•Contact the other party to check if ECM on their fax machine is enabled.
■Errors occur frequently while receiving.
The telephone lines may be in poor condition, or you may have a bad connection.
•Lower the reception speed (1RX START SPEED, p. 14-10).
The other party’s fax machine may not be functioning properly.
•Contact the other party and have them check that their fax machine is functioning
properly.
Copying Problems
■Cannot make copies.
The document may not be loaded correctly.
•Make sure the document is loaded correctly in the ADF (1p.4-3).
•Make sure the operation panel is closed.
The document may not meet the requirements for the machine.
•Make sure you load documents that meet the requirements for the machine 
(1
p. 4-2).
n
For additional troubleshooting, see Printing Problems, p. 13-14. 
						

							Chapter 13 Troubleshooting13-19
Troubleshooting
Telephone Problems
■Cannot dial.
The telephone line cord may not be connected properly.
•Make sure it is connected properly (1p.2-8).
The power cord may not be plugged in securely.
•Check that the power cord is plugged securely into the machine and into the wall
outlet (1
p.2-9). If the machine is plugged into a power strip, make sure the power
strip is plugged in and turned on.
The machine may not be set for the correct telephone line type.
•Make sure the machine is set for the correct telephone line type (1p.3-8).
■Handset or extension telephone disconnects while you are
talking.
The power cord may not be plugged in securely.
•Check that the power cord is plugged securely into the machine and into the wall
outlet (1
p.2-9). If the machine is plugged into a power strip, make sure the power
strip is plugged in and turned on.
The handset or extension telephone cord may be defective.
•Check the cord by substituting with another cord.
General Problems
■Machine has no power.
The power cord may not be plugged in securely.
•Check that the power cord is plugged securely into the machine and into the wall
outlet (1
p.2-9). If the machine is plugged into a power strip, make sure the power
strip is plugged in and turned on.
The power cord may not be supplying power.
•Check the power cord by substituting with another, or by using a voltmeter to test it for
continuity.
■Nothing appears in the LCD.
The power cord may not be plugged in securely.
•Check that the power cord is plugged securely into the machine and into the wall
outlet (1
p.2-9). If the machine is plugged into a power strip, make sure the power
strip is plugged in and turned on. If the LCD remains blank, unplug the machine and
wait five seconds, then plug it back in. If the LCD still remains blank, contact the
Canon Customer Care Center. 
						

							13-20Troubleshooting Chapter 13
If You Cannot Solve a Problem
If you have a problem with your machine that you cannot solve with the information
provided in this chapter, contact the Canon Customer Care Center.
n
Attempting to repair the machine yourself may void the limited warranty.
c
If the machine makes strange noises, emits smoke or strange smells, unplug it
immediately and contact the Canon Customer Care Center. Do not attempt to
disassemble or repair the machine yourself.
If you contact the Canon Customer Care Center, make sure you have the following
information ready:
•Product name: FAXPHONE L80
•Serial number (on the label located at the back of the machine)
•Details of the problem
•Steps taken to try to resolve the problem and the results