Canon printer FAXPHONE L80 User Manual

							Chapter 13 Troubleshooting13-1
Troubleshooting
Chapter 13
Troubleshooting
If your machine is not operating properly, use the information and suggestions in this
chapter to try to fix the problem.
Clearing Jams.........................................................................................13-2
Jams in the ADF ...................................................................................13-2
Paper Jams...........................................................................................13-3
Jams in the Paper Delivery Slots .....................................................13-3
Jams Inside the Machine..................................................................13-3
LCD Messages........................................................................................13-8
Paper Feeding Problems......................................................................13-13
Printing Problems.................................................................................13-14
Faxing Problems...................................................................................13-15
Sending Problems ..............................................................................13-15
Receiving Problems............................................................................13-16
Copying Problems................................................................................13-18
Telephone Problems.............................................................................13-19
General Problems.................................................................................13-19
If You Cannot Solve a Problem............................................................13-20
If a Power Failure Occurs....................................................................13-21 
						

							13-2Troubleshooting Chapter 13
Clearing Jams
Jams in the ADF
When a document jams or misfeeds in the ADF, the LCD displays CHECK
DOCUMENT
.
Follow this procedure to clear the document jam:
n
You do not need to unplug your machine when clearing document jams.
1Press Stop/Reset.
2Use both hands to gently open the
operation panel.
•It only opens partially.
•Do not try to pull the document out
without opening the operation panel
since you may tear or smudge the
document.
3While holding the operation panel open,
remove the document.
•Pull it gently in either direction.
•If a multipage document is loaded,
remove the entire document from the
ADF.
n
If the paper does not pull out
easily, do not force it. Contact the
Canon Customer Care Center.
4When you are finished, close the
operation panel by pressing it down
from the center.
•Be sure to close the operation panel
until it locks into place, or the machine
will not function properly. 
						

							Chapter 13 Troubleshooting13-3
Troubleshooting
Paper Jams
When paper jams in the machine, the LCD displays CLEAR PAPER JAM.Try clearing
the jam by following the procedure in 
Jams in the Paper Delivery Slotsbelow. If this
does not clear the jam, follow the procedure in 
Jams Inside the Machine.
Jams in the Paper Delivery Slots
Follow this procedure to clear a paper jam in the paper delivery slots:
n
You do not need to unplug your machine when clearing paper jams.
1Gently pull any jammed paper out of
the machine as shown.
2Remove the paper stack from the
multi-purpose tray and reload it 
(1
p.2-16).
n
If the paper jam occurred while a fax was being received into the machine’s memory, that
fax will print automatically when the jam is cleared.
Jams Inside the Machine
Follow this procedure to clear a paper jam inside the machine:
n
You do not need to unplug your machine when clearing paper jams.
1Lift the latch and open the front cover.
c
Do not try to open the front cover
without lifting the latch since this
may damage your machine. 
						

							13-4Troubleshooting Chapter 13
2Hold the cartridge by its handle
and remove it from the machine.
•To avoid exposing the cartridge to light,
place it in its protective bag or wrap it in
a thick cloth.
3Move the paper release lever back.
c
•The fixing assembly becomes
extremely hot when the machine
is in use. Be very careful not to
touch it so as to avoid injury.
•Be careful not to touch the
transfer charging roller since
this adversely affects print
quality.
DO NOT TOUCH THE BLACK 
TRANSFER CHARGING ROLLER
DO NOT TOUCH THE 
FIXING ASSEMBLY
HANDLE 
						

							Chapter 13 Troubleshooting13-5
Troubleshooting
4Locate the paper jam and clear it as
explained on the following pages.
zMulti-purpose tray area:
Hold the machine steady and carefully pull
the jammed paper straight out from
the machine.
•Do this carefully to prevent tearing the
jammed paper. If you do tear it, be sure
to remove any torn pieces from the
machine since these will cause paper to
jam again.
•The toner on the paper will not have
been fixed to the paper yet, so remove
the jammed paper carefully to avoid
soiling the inside of the machine. Loose
toner powder inside the machine may
adversely affect print quality.
•Loose toner powder can soil any
surface; protect yourself and your work
area. Remove immediately any toner
powder from yourself or your clothing
with cold water.
zMULTI-PURPOSE
TRAY AREA
xFIXING ASSEMBLY AREA 
						

							13-6Troubleshooting Chapter 13
xFixing assembly area:
Top edge of the jammed paper in
the fixing assembly:
Push the jammed paper back q, then 
pull it carefully toward you to remove it
w.
c
The fixing assembly becomes
extremely hot when the machine
is in use. Be very careful not to
touch it so as to avoid injury.
Top edge of the jammed paper 
has passed through the fixing
assembly:
Pass the jammed paper under the 
roller.
Use both hands to carefully pull out 
the jammed paper.
•Do this carefully to prevent tearing the
jammed paper. If you do tear it, be sure
to remove any torn pieces from the
machine since these will cause paper to
jam again.
2
1
DO NOT TOUCH THE 
FIXING ASSEMBLY 
						

							Chapter 13 Troubleshooting13-7
Troubleshooting
5When you are finished, reinsert the 
cartridge. Hold the cartridge by its
handle and insert it into the machine
as far as it will go, making sure that its
tabs are aligned with the rails inside
the machine.
•Always hold the cartridge by its handle.
6Move the paper release lever forward.
7Use both hands to close the front cover.
8Reload paper in the multi-purpose tray
(1
p.2-16).
n
If you are experiencing repeated paper jams, it may be due to the paper you are using:
–Tap the paper on a flat surface before stacking it in the multi-purpose tray.
–Check that the paper you are using meets the requirements for your machine (1
p.5-2).
–Make sure you have completely removed any scraps of paper from inside the machine.
Not doing so will cause paper to jam again. 
						

							13-8Troubleshooting Chapter 13
AUTO REDIAL
BUSY/NO SIGNAL
CHANGE CARTRIDGE—
#018
—The machine is waiting to
redial the other party’s
fax number because the
line was busy or the
other party did not
answer when you tried to
send the document.
The fax/telephone
number you dialed is
busy.
The fax number dialed
was incorrect.
The other party’s fax
machine is not working.
The other party is not
using a G3 fax machine.
The telephone line type
setting on your machine
is incorrect.
The receiving fax
machine did not answer
within 55 seconds (after
all automatic redialing
attempts).
The toner inside the
cartridge may be
unevenly distributed.Wait for the machine to
automatically redial the fax
number (1
p.7-9).
Try sending the document
at a later time.
Check the fax number and
dial again.
Contact the other party and
have them check their fax
machine.
Contact the other party to
check that they are using a
G3 fax machine.
Set your machine for your
telephone line type 
(1
p. 3-8).
Contact the other party and
have them check their fax
machine. You can try to
send the document using
manual sending via the
handset (1
p. 7-6). For an
overseas call, add pauses
to the registered number
(1
p. 9-2).
Redistribute the inside the
cartridge (1
p.12-7). If the
message remains, replace
the cartridge (1
p.12-7).
Message Error CodeCause Action
LCD Messages
The following messages are displayed in the LCD when the machine is performing a
task, or when it encounters an error. The error code appears in the ACTIVITY REPORT
(1
p.11-3). 
						

							Chapter 13 Troubleshooting13-9
Troubleshooting
CHANGE CARTRIDGE
(Continued)
CHECK COVER
CHECK DOCUMENT
CHECK PAPER SIZE
CHECK POLLING ID
CHECK PRINTER—
#001
—
#021
#008
— The cartridge is empty.
The front cover is open.
A document is jammed in
the ADF.
The size of the paper in
the multi-purpose tray
and that specified in the
P
APER SIZEsetting are
different.
The subaddress and/or
password do not match
the settings on the other
party’s fax machine.
No subaddress and/or
password has been
entered on the other
party’s machine, or the
subaddress and/or
password do not match
the settings on your
machine.
The cartridge may 
be defective.
The machine is
connected to an
uninterruptible power
supply (UPS). Replace the FX-3 cartridge
(
1
p. 12-7).
Close the front cover.
Clear the document jam
( 1
p. 13-2). Then start
again.
Load the correct paper size
( 1
p. 2-16) or change the
PAPER SIZE setting 
( 1
p. 5-9) to match the
size of the paper loaded in
the multi-purpose tray.
Make sure the subaddress
and/or password match the
settings on the other
party’s fax machine 
( 1
p. 9- 9).
Contact the other party to
enter the correct
subaddress and/or
password.
Reinstall the cartridge 
( 1
p. 2-13). If the message
remains in the LCD, replace
the cartridge ( 1
p.12-7).
Make sure the machine is
plugged into an AC outlet.
In either case, if the error
does not clear, try
unplugging the machine.
W ait five seconds, then
plug it back in. If the
message remains in the
LCD, contact the Canon
Customer Care Center.
Message Error  CodeCause Action 
						

							13-10Troubleshooting Chapter 13
CHK SUBADDR/PSWD
CLEAR PAPER JAM
DOC. TOO LONG
ECM RX
ECM TX
LOAD PAPER#083/102
—
#003
—
—
—You attempted to send a
document or poll another
fax machine with the
incorrect subaddress
and/or password.
There is a paper jam.
The document is longer
than 39.4 inches 
(1 meter).
The machine is receiving 
a fax using Error
Correction Mode (ECM).
The machine is sending
a fax using Error
Correction Mode (ECM).
The multi-purpose tray is
empty.Contact the other party to
check their settings.
Change your settings if
necessary 
(1
pp. 6-3, 6-8).
Clear the paper jam 
(1
p.13-3), then reload
paper in the multi-purpose
tray (1
p.2-16).
Use a copier to make a
reduced copy of the
document and then send
the copy.
Receiving with ECM may
take longer than normal
receptions. Turn off ECM if
you need to receive quickly,
or if you know your local
lines are in good condition
(1
ECM RX, p. 14-7).
Sending with ECM may
take longer than normal
transmissions. Turn off
ECM if you need to
transmit quickly, or if you
know your local lines are in
good condition (1
ECM
TX
, p. 14-6).
Load paper in the multi-
purpose tray (1
p.2-16),
then press 
Stop/Reset.
Message Error CodeCause Action