Canon Pixma Mp830 User Guide

							Chapter 11 189Troubleshooting
„Scan quality is poor (Poor image displayed on the monitor)
„Parts of image missing or surrounded by extra white areas
Multiple devices connected to the 
USB port.Disconnect all other devices but the machine from the port.
CauseAction
The resolution is low. If the image looks grainy, increase the scan resolution.
For details, refer to the Scan Guide.
Specification of the application 
software.Some application software does not display the image clearly if the image 
is too small. Set the view mode to 100%.
Moiré appears. Set [Descreen] to [ON] in the [Image Settings] section of the Advanced 
Mode of ScanGear MP.
NoteMoiré may appear when you scan digital photo prints.
Inappropriate display settings.
Set your display settings on your computer to Medium (16 bit) or higher.
In the [Start] menu click [Control Panel], then [Appearance and Themes] 
and then [Display], and on the [Settings] sheet, set [Color quality] to 
[Medium (16 bit)] or [Highest (32 bit)] or a higher setting.
In the System Preferences dialog, click the [Displays] icon and select the 
[Display] tab. Set the [Colors] list box to [Thousands] or a higher setting.
Dirty Platen Glass or inner side of 
the Document Cover.See “Cleaning Your Machine” on page 154 to clean them.
The status of the original is poor. Scan with certain functions such as [Reduce Dust and Scratches], [Fading 
Correction] or [Grain Correction] in the [Image Settings] section of the 
Advanced Mode of ScanGear MP. 
NoteIf a print out of an image does not appear satisfactory or the same as what 
you see on the monitor, you may need to change the machine’s settings, 
or the machine itself may have engaged in problems.
CauseAction
Scan area was specified larger than 
the original.Specify the scan area appropriately.
If you click the Auto crop button of the ScanGear MP, the scan area is 
adjusted automatically to match the size of the original. When scanning an 
original surrounded by white borders such as a photo print, of if you 
otherwise want to specify a custom scan area, specify the scan area 
manually. Refer to the Scan Guide for details on manual scan area 
specification.
CauseAction
 
						

							190Chapter 11Troubleshooting
„Trouble scanning with Multi-Scan or Multi-Crop function
„Slow scanning speed
„“There is not enough memory.” message is displayed
CauseAction
The original is positioned outside 
the supported area.Check the position of the original on the Platen Glass. Observe the 
following when using the Multi-Scan or Multi-crop function.
zThere should be a gap of at least 0.4" / 10 mm between the edge of the 
Platen Glass and originals.
zLeave at least 0.4" / 10 mm between the originals.
zA maximum of 10 originals can be scanned at once.
zIf an original is slightly crooked on the Platen Glass-within 10 degrees 
of true-the image is automatically straightened. 
zThe Multi-Scan function only works with rectangular originals such as 
photos.
zOriginals that are not rectangular (irregularly shaped, close-cropped 
photos) cannot be detected correctly.
zOriginals must be at least as large as approx. 1"/25 mm square.
Error arising from application 
software specifications.Some application software do not support multiple image scanning. Scan 
each item individually without using the Multi-Scan or Multi-Crop function.
CauseAction
Resolution is set higher than 
necessary.To view the image on a monitor, set the output resolution to 75 dpi. To 
print, set the output resolution to a value such as 300 dpi.
Image correction features such as 
dust and scratch reduction, fading 
correction, and descreening are 
enabled in ScanGear MP.Set [Reduce Dust and Scratches], [Fading Correction], and [Descreen] to 
[OFF] in the [Image Settings] section of the Advanced Mode of ScanGear 
MP.
CauseAction
There is not enough memory to 
continue scanning.Exit any application software that are running, and try to run this software 
again.
 
						

							Chapter 11 191Troubleshooting
„Scanned image not displayed properly
„Trouble scanning with MP Navigator
„Image position and size incorrect when scanning from the machine's 
operation panel
„Scanned image is slanted although document is set properly
„Scanned image is rotated although document is set properly
CauseAction
Scanned image prints out enlarged 
(reduced).Set the printing size in the application software.
Scanned image enlarged (reduced) 
on the computer monitor.zChange the display setting in the application software. 
zImages opened in [Paint] or [Imaging] may be displayed in full size and 
you may not be able to reduce its display size. Open the image in an 
application software supplied with the scanner instead. Refer to the on-
screen manual for each application software for the detailed 
procedures.
zChange the resolution setting in the scanner driver and rescan. The 
higher the resolution, the larger the resulting image will be.
zSome application software do not display clear images at small image 
display settings. Set the scale to 100%.
Scanned image won’t open. The file name extension is not supported by the application software. 
Rescan the image using an application software, and change the file name 
extension when saving the image. Refer to the on-screen manual for each 
application software for the detailed procedures.
CauseAction
The original may not be scanned 
correctly when [Document Size] is 
set to [Auto Detect].Set the [Document Size] to the actual size of the original, and scan it 
again. If the size you need cannot be set, scan to a larger size and trim it. 
For more information, refer to the Scan Guide.
CauseAction
MP Navigator settings do not match 
the originalsSet the MP Navigator [Document Type] and [Document Size] to match 
those of the originals being scanned. For more information, refer to the 
Scan Guide.
CauseAction
When the [Correct the inclination of 
text documents] check box is 
selected, scanning may not be 
performed properly depending on 
the document.Clear the [Correct the inclination of text documents] check box in MP 
Navigator, then rescan the document. For more information, refer to 
"[Scan Settings] Dialog Box" under "Using MP Navigator" in the Scan 
Guide.
CauseAction
When the [Detect the orientation of 
text documents and rotate images] 
check box is selected, scanning may 
not be performed properly 
depending on the document.Clear the [Detect the orientation of text documents and rotate images] 
check box in MP Navigator, then rescan the document. For more 
information, refer to "[Scan Settings] Dialog Box" under "Using MP 
Navigator" in the Scan Guide.
 
						

							192Chapter 11Troubleshooting
An Error Message Appears on the Screen
„Service Error 5100 is Displayed
„Writing Error/Output Error/Communication Error
CauseAction
Movement of the Print Head Holder 
is blocked.Clear the paper jam or foreign object that is preventing the Print Head 
Holder from moving, cancel printing from your computer, then turn off the 
machine and turn it back on again.
CauseAction
Machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation Panel is off, turn the machine on.
While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
stops flashing and stays lit. When the Alarm Lamp lights orange, an error 
may occur in the machine. For details on how to resolve the error, see “An
Error Message is Displayed on the LCD” on page 161.
Paper is not loaded. Load paper and press [OK].
If paper is loaded, ensure that the paper source (the Auto Sheet Feeder or 
Cassette) is selected correctly. If the paper source is not selected 
correctly, use [Feed Switch] or the printer driver to change the paper 
source.
If this error (Paper is not loaded) is ignored for a certain period of time, an 
additional message may be displayed.
Printer port setting does not match 
the interface connected to the 
machine.Check the printer port settings.
1. Click [Start] and select [Control Panel], [Printers and Other Hardware], 
and then [Printers and Faxes].
For non-Windows XP, click [Start], select [Settings], and then [Printers].
2. Select the icon of your machine.
3. Open the [File] menu and select [Properties].
4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings.
A USB port is selected if either [USBnnn (Canon MP830 Series Printer)] 
or [MPUSBPRNnn (Canon MP830 Printer)] (where n is a number) is 
indicated.
If the port setting is not correct, change the port setting according to 
the interface you are using on the [Ports] tab (or the [Details] tab), or 
reinstall the MP Drivers.
Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.
zIf using a switching hub or other device, disconnect the machine and 
reconnect it directly to the computer and try printing again. If 
successful, the problem may have been with the device.
zThere could also be a problem with the cable(s). Replace the cable(s) 
and try printing again.
 
						

							Chapter 11 193Troubleshooting
„When an Error is Displayed Regarding Automatic Duplex Printing
„Error No.: 300 is Displayed
MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
machine, and [Uninstall].
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and 
reinstall the MP Drivers.
CauseAction
The correct media size is not 
selected in the printer driver.Check the Page Size setting from within your application software to 
ensure that it matches the size of the paper loaded.
Check [Page Size] on the [Page Setup] tab in the printer properties dialog 
box (Windows) or the [Page Setup] dialog box (Macintosh) to ensure that it 
matches the size of the paper loaded.
The page sizes that can be used for Automatic Duplex Printing are Letter, 
A4, B5, A5, and 5" x 7" / 127.0 x 177.8 mm. Check that the page size of the 
loaded paper is correct.
NoteTo print on both sides of the page manually, follow the procedure below.
On the [Page Setup] tab, clear the [Automatic] check box. Then try printing 
again.
The manual duplex printing function cannot be used.
CauseAction
The machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation Panel is off, turn the machine on.
While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
stops flashing and stays lit.
When the Alarm Lamp lights orange, an error may occur in the machine. 
For details on how to resolve the error, see “An Error Message is 
Displayed on the LCD” on page 161.
Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.
zIf using a switching hub or other device, disconnect the machine and 
reconnect it directly to the computer and try printing again. If 
successful, the problem may have been with the device.
zThere could also be a problem with the cable(s). Replace the cable(s) 
and try printing again.
CauseAction
 
						

							194Chapter 11Troubleshooting
„Error No.: 1700 is Displayed
„Error No.: 1851 is Displayed
„Error No.: 1856 is Displayed
The name of the machine being used 
is not selected in the [Printer] pull-
down menu of the [Print] dialog box.Select [MP830] from the [Printer] pop-up menu in the [Print] dialog box of 
the printer driver.
If [MP830] is not displayed in the printer list, follow the procedure below to 
confirm the settings. 
1. Select [Print & Fax Preferences] from the [Printer] pop-up menu.
2. Check that [MP830] is displayed in the screen that is displayed and 
select the [In Menu] check box.
When you are using Mac OS X v.10.3.x or Mac OS X v.10.2.x, select [Edit 
Printer List] from the [Printer] pop-up menu and ensure that [MP830] is 
displayed in the [Printer List] and select the check box.
3. If [MP830] is not displayed, click [+] to add a printer.
If [MP830] is not displayed, install the MP Drivers again referring to the 
Easy Setup Instructions for the operation.
CauseAction
The waste ink absorber is almost 
full.Ink used for cleaning is absorbed in a waste ink absorber placed in the 
machine. 
Press [OK] to cancel the error so that you can continue printing. Once the 
waste ink absorber becomes completely full, printing cannot be done until 
the waste ink absorber is replaced.
Canon recommends to contact the Canon Customer Care Center as soon 
as possible.
CauseAction
Inner Cover is open when starting 
regular printing.Close Inner Cover, then press [OK] on the machine.
CauseAction
During regular printing, Inner Cover 
is opened.Close Inner Cover, press [OK] on the machine, then try printing again. 
One page of the print data being sent at the time of the error will be 
erased, so print that page again.
CauseAction
 
						

							Chapter 11 195Troubleshooting
„Error No.: 2001 is Displayed
„Error No.: 2500 is Displayed
„For Windows Users
CauseAction
A specified period of time has 
elapsed without receiving a 
response from the digital camera./
The digital camera or digital video 
camcorder connected is not 
compatible with this machine.Disconnect the camera cable and reconnect it.
Depending on the model or brand of your device, you may have to select a 
print mode compliant with PictBridge before connecting the device.
You may also have to turn on the device or select Play mode manually 
after connecting the device to the machine. Unplug the connecting cable 
and clear the error. Perform necessary operations for connection referring 
to the instruction manual supplied with the PictBridge compliant device, 
and then connect the cable again.
If the error is still unresolved, there is a possibility that you are using a 
digital camera or digital video camcorder that is not supported by this 
machine. Use a digital camera or digital video camcorder compatible with 
this machine.
CauseAction
Auto head align has failed. See “Auto head align has failed.” on page 163.
CauseAction
The [Instructions] button is not 
displayed on the printer driver 
screen.The [Instructions] on the printer driver screen is not displayed if the on-
screen manuals (instruction manuals) are not installed. Set the “Setup CD-
ROM” in your computer and install the on-screen manuals (instruction 
manuals).
NoteThe [Instructions] is displayed only on [Main] and [Maintenance] tabs.
Scan Guide is not displayed. The   button for displaying the scanner driver operating instruction is 
grayed out when the on-screen manuals (instruction manuals) are not 
installed. Set the “Setup CD-ROM” in your computer and install the on-
screen manuals (instruction manuals).
 
						

							196Chapter 11Troubleshooting
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the 
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting the Canon Customer Care Center, confirm the following:
zProduct name: PIXMA MP830
zSerial number: written on label inside machine
zDetails of the problem
zWhat you tried to solve the problem, and what happened
Caution
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of 
whether the warranty has expired.
Note
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power 
cord from the outlet and contact the Canon Customer Care Center. Never attempt to repair or 
disassemble the machine yourself.
 
						

							Chapter 12
Chapter 12 197Appendix
Appendix
Printing Area
To ensure the best print quality, the machine allows a margin along each edge of media. The actual 
printable area will be the area without these margins. By selecting Borderless Printing*, printing with 
no margins is possible.
* This is available in A4, Letter, 4" x 6" /101.6 x 152.4 mm, 4" x 8" /101.6 x 203.2 mm, 5" x 7" / 127.0 
x 177.8 mm, and 2.13" x 3.39" / 54.0 x 86.0 mm sizes of paper. If you are making borderless copies 
in Copy mode, you can adjust the amount of image that extends off the paper by setting  under .
„A5, A4, B5, 4" x 6", 4" x 8", 5" x 7", 2.13" x 3.39"
Note
zIn duplex printing, the printable area at the top of the page is 2 mm / 0.08 inches narrower than 
the usual area.
zIf you print fully on the printable area outside of the recommended printing area, print quality or 
paper feeding accuracy may go down.
SizePrintable Area (width x height)
A5  141.2 x 202.0 mm / 5.6 x 7.9 inches
A4 203.2 x 289.0 mm / 8.0 x 11.4 inches
B5  175.2 x 249.0 mm / 6.9 x 9.8 inches
5" x 7" / 127.0 x 177.8 mm 120.2 x 169.8 mm / 4.7 x 6.7 inches
4" x 6" / 101.6 x 152.4 mm 94.8 x 144.4 mm / 3.7 x 5.7 inches
4" x 8" / 101.6 x 203.2 mm 94.8 x 195.2 mm / 3.7 x 7.8 inches
2.13" x 3.39" / 54.0 x 86.0 mm 47.2 x 78.0 mm / 1.86 x 3.07 inches
Note
When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
selection of “Borderless Printing” enables you to make prints with no margins.
However, Borderless Printing may reduce the print quality on the top and bottom edges of the 
paper or cause it to become smudged.
39.5 mm/1.58 in
36.5 mm/1.46 in
5.0 mm/0.2 in3.0 mm/0.12 in
3.4 mm/0.13 in 3.4 mm/0.13 in
 
						

							198Chapter 12Appendix
„Letter, Legal
„Envelopes
 Printable area
 Recommended printing area
SizePrintable Area (width x height)
Letter 203.2 x 271.4 mm / 8.0 x 10.7 inches
Legal 203.2 x 347.6 mm / 8.0 x 13.7 inches
Note
When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
selection of “Borderless Printing” enables you to make prints with no margins.
However, Borderless Printing may reduce the print quality on the top and bottom edges of the 
paper or cause it to become smudged.
 Printable area
 Recommended printing area
SizePrintable Area (width x height)
European DL 190.5 x 103.2 mm / 7.5 x 4.1 inches
US Com. #10 211.8 x 98.0 mm / 8.3 x 3.9 inches
 Recommended printing area
39.5 mm/1.58 in 3.0 mm/0.12 in
36.5 mm/1.46 in
5.0 mm/0.2 in
6.4 mm/0.25 in 6.3 mm/0.24 in
3.4 mm/0.13 in 26.5 mm/1.04 in3.0 mm/0.12 in
3.4 mm/0.13 in