Canon Pixma Mp830 User Guide

							Chapter 11 179Troubleshooting
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera 
or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera 
or camera.
Note
zPictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected to your 
machine for direct printing.
zThis section describes errors that are indicated on Canon-brand PictBridge- or Bubble Jet Direct 
compatible cameras. The error messages and operations may vary depending on the camera you 
are using. If you are using a non-Canon PictBridge compatible camera and not sure how to clear 
the printer error from the camera, confirm the message displayed on the LCD of the machine and 
clear the error. For clearing an error from the machine, see “An Error Message is Displayed on the 
LCD” on page 161.
zA communication time out occurs if printing takes a long time or if it takes too much time to send 
data. This may stop printing. In such cases, disconnect the cable between the machine and the 
camera, and reconnect the cable between the machine and the camera. Then, turn the camera 
on, if it does not automatically turn on. If the problem is still unresolved, select some other photo 
and check if it can be printed or not.
zSome PictBridge compatible devices may need to be switched to printing mode before connecting 
them to the machine. Also, it may need to be turned on manually or switched to replay mode after 
connected to the machine. Refer to the instruction manuals supplied with your PictBridge 
compatible device and take the necessary steps before connection.
zThe Print Head nozzles may be clogged if printing becomes faint or colors are incorrect. See 
“When Printing Becomes Faint or Colors are Incorrect” on page 148.
zIf the paper is curled or its surface is scratched during printing, make sure that you are using the 
correct type of paper. If this error occurs even when you are using the correct type of paper, see “If
printing surface abrasion is not resolved even after taking the actions above:” on page 173.
zFor the errors indicated on the camera and their solution, also refer to the user’s manual of the 
camera. For other troubles with a digital camera, contact the manufacturer of the camera.
Error Message On CameraAction
Printer in use/Printer warming up Photos are printed from the computer.
Wait until printing ends. When it is ready, the machine starts printing 
automatically.
No paper/Media Type error/Paper 
ErrorzLoad paper in either the Auto Sheet Feeder or Cassette which you have 
selected with [Feed Switch] on the machine, and select “Continue”
*1 in 
the display on your camera.
zThe camera does not support the page size that is selected on this 
machine. Check the print settings and select the page size that is 
supported by the camera.
zOpen the Paper Output Tray to resume printing. Close the Inner Cover if 
it is open. Select “Stop” in the display on your camera to stop printing.
Paper jam Select “Stop” in the display on your camera to stop printing.
Remove the jammed paper, load new paper, and press [OK] on the machine 
and retry printing.
Printer cover open Close the Scanning Unit (Printer Cover) on the machine.
 
						

							180Chapter 11Troubleshooting
No print head The Print Head is defective or not installed.
Install a Print Head according to the Easy Setup Instructions.
If the Print Head has already been installed, remove the Print Head and 
reinstall it.
If the error still remains, the Print Head may be defective. Contact the 
Canon Customer Care Center.
Waste tank (ink absorber) full This error message indicates that the waste ink absorber is nearly full.
The machine has a built-in waste ink absorber to hold the ink used during 
Print Head cleaning, for example. You can continue printing by selecting 
“Continue”
*1 on the display on your camera.
However, because printing is disabled once the waste ink absorber 
becomes completely full and until the waste ink absorber is replaced, you 
are recommended to contact the Canon Customer Care Center as early as 
possible. You will need to replace a particular part of the machine.
Low ink level Slow flashing (about three seconds in red) of an ink tank lamp indicates 
that ink in this tank is low. Prepare a new ink tank.
Select “Continue”
*1 in the display on your camera to resume printing.
No Ink You can check the machine status according to the way the ink tank lamps 
(red) flash.
Check the status of each lamp and take the appropriate action to clear the 
error. See “Getting the Ink Level Information” on page 142.
When the ink tank lamp is off:
zThe ink tank may not be installed properly. 
Install the appropriate ink tank. See “Replacing an Ink Tank” on 
page 142.
zThe ink tank may not be compatible with this machine.
Install the appropriate ink tank. See “Replacing an Ink Tank” on 
page 142.
When the ink tank lamp flashes fast (about one second):
zThe ink has run out.
Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, select 
“Continue”
*1 in the display on your camera with the ink tank installed. 
Then printing can continue under the ink out condition. Replace the 
empty ink tank immediately after the printing. The machine may be 
damaged if printing is continued under the ink out condition.
NoteIf multiple ink tank lamps are flashing, check how fast they flash. Fast 
flashing (about one second) indicates the ink is empty. Slow flashing (about 
three seconds) indicates ink is low. For details on different flashing speeds, 
see“Knowing When to Replace Ink Tank” on page 143.
zSome ink tanks are not installed in place, or more than one ink tanks of 
the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 142.
Error Message On CameraAction
 
						

							Chapter 11 181Troubleshooting
*1 To resume printing, you can press [OK] on the machine instead of selecting Continue.
Cannot Install the MP Drivers
Ink error/No ink The ink tank that was once empty is installed. Replace the ink tank.
Printing under the situation may damage the Print Head. Canon shall not be 
liable for any machine malfunction or damage caused by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press and 
hold [Stop/Reset] for at least 5 seconds, and then release it.
Using refilled ink tanks are memorized.
* This operation will release the function for detecting the remaining ink 
level.
Hardware Error/No ink Ink tank errors have occurred. Replace the ink tank.
See“Replacing an Ink Tank” on page 142.
Printer error An error requiring servicing might have occurred.
Disconnect the cable between the machine and the camera, turn off the 
machine, and unplug the power cord of the machine from the power supply. 
After a while, plug the power cord of the machine back in, turn on the 
machine, and then reconnect the camera to the machine. If the same error 
occurs, contact the Canon Customer Care Center.
CauseAction
Unable to proceed beyond the 
Printer Connection screenReinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure that no other applications (including anti-virus software) are 
running in the background.
9. Carefully follow the procedures described in the Easy Setup 
Instructions and reinstall the MP Drivers.
Error Message On CameraAction
 
						

							182Chapter 11Troubleshooting
Installation does not start 
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM 
icon.
For non-Windows XP users, open the [My Computer] window and then 
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem 
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon 
Customer Care Center.
Select [My Computer] from the [Start] menu and check if the CD-ROM icon 
is displayed.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-
ROM.
The computer has an old version of 
the software installed. (Canon 
MultiPASS is registered as a 
program in the [Start] menu.)Uninstall the old version of the software following the instructions in the 
manual of that version, and reinstall the new version.
Installation procedure not followed 
correctlyFollow the Easy Setup Instructions packaged with your machine for 
proper MP Drivers installation.
If the MP Drivers was not installed correctly, uninstall the MP Drivers, and 
restart your computer. Try to reinstall the MP Drivers.
If the installer was forced to be terminated due to an error, restart your 
computer.
Reinstall the MP Drivers.
CauseAction
 
						

							Chapter 11 183Troubleshooting
Cannot Connect to the Computer Properly
„Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„When You Connect to a Computer Running Windows XP, the Screen 
Shows the Warning Message “This device can perform faster” or “High-
SPEED USB Device Plugged into non-High-SPEED USB Hub”
Problems Receiving Faxes
„Cannot Receive a Fax
CauseAction
Your environment is not fully 
compatible with USB 2.0 Hi-Speed.If your environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, 
the machine operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your computer environment supports 
USB 2.0 Hi-Speed connection.
zThe USB port on your computer supports USB 2.0 Hi-Speed 
connection.
zBoth the USB cable and USB hub support USB 2.0 Hi-Speed 
connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are 
recommended to use the cable no longer than 9.8 feet (3 meters).
zYour computer supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on 
your computer.
zThe USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on 
your computer.
ImportantFor how to confirm the points above, contact the manufacturer of your 
computer, USB cable, or USB hub, as appropriate.
CauseAction
You connect to a computer that does 
not support USB 2.0 Hi-Speed.Your environment is not fully compatible with USB 2.0.
See “Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not 
Work” on page 183.
CauseAction
The machine is not on.
zYou cannot receive faxes if the power is turned off. Press [ON/OFF] to 
turn the power on.
zAfter a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power on.
The machine's memory is full. Either print or delete documents in memory (see “Printing a List of 
Documents in Memory” on page 113) to free up memory. Then ask the 
sender to resend the fax.
 
						

							184Chapter 11Troubleshooting
„Cannot Print a Fax
There was an error during reception.
zCheck the LCD for an error message. See “An Error Message is 
Displayed on the LCD” on page 161.
zPrint the Activity report and check for an error. See “Printing the 
Activity Report Manually” on page 105.
The telephone line is not correctly 
connected.Check that the telephone line is connected correctly to Telephone Line 
Jack and that the telephone (or another external device such as an 
answering machine or a computer modem) is connected correctly to 
External Device Jack. Refer to the Easy Setup Instructions.
The machine is not set to the 
appropriate receive mode.Check the receive mode setting (A), and change it to a mode suited to the 
your connection if necessary.
–  
See “If You Want to Receive Only Faxes Automatically with Your Machine, 
or Have a Dedicated Telephone Line for Fax Use Only:” on page 119.
–  
See “If You Receive Mainly Voice Calls and Sometimes Faxes, or Want to 
Receive Faxes Manually:” on page 120.
–  
See “If You Want to Receive Voice Messages on Your Answering Machine 
and Receive Faxes Automatically:” on page 120.
–  
See “If You Want to Receive Faxes Automatically as well as Voice Calls:” 
on page 120.
–  
See “If You Have Subscribed to a Distinctive Ring Pattern Detection 
(DRPD) Service with Your Telephone Company (US and Canada only):” on 
page 121.
–  
See “If You Want Your Machine to Automatically Switch between Fax and 
Voice Calls by the Call Ring Patterns (Network Switch):” on page 121.
CauseAction
The machine's memory is full. Either print or delete documents in memory (see “Printing a List of 
Documents in Memory” on page 113) to free up memory. Then ask the 
sender to resend the fax.
A paper size other than A4, LTR or 
LGL
*1 is loaded.If a paper size other than A4, LTR or LGL
*1 is loaded in the configured 
paper source, incoming faxes are not printed and are stored in memory. 
Change the paper in the configured paper source to A4, LTR or LGL
*1 size, 
then press [OK] on the machine. Load legal-sized*1 paper in the Auto 
Sheet Feeder.
Paper is not loaded. If there is no paper loaded in the configured paper source, the received fax 
is stored in memory and not printed. Load some paper and press [OK] on 
the machine.
CauseAction
(A)
 
						

							Chapter 11 185Troubleshooting
*1 LGL may not be available depending on the country of purchase.
„Cannot Receive Faxes Automatically
*1 This setting is only available in US and Canada. 
„Machine Does Not Switch Automatically between Voice and Fax Calls
*1 This setting is only available in US and Canada.
„Quality of Received Fax is Poor
Ink is running low or ink has run out. Received faxes are stored in memory and not printed if the ink is running 
low or has run out. Replace the ink tank (see “Replacing an Ink Tank” on 
page 142) and print the fax from memory. (See “Printing or Deleting a 
Document in Memory” on page 114.)
NoteFaxes received in the fax mode start printing automatically after the ink 
tank is replaced.
CauseAction
The receive mode displayed on the 
bottom left of the LCD is not , , 
, 
*1,
or .If the receive mode is ,you cannot receive faxes unless you 
pick up the handset and either press [Color] or [Black], or dial the remote 
receiving ID.
If you want to receive faxes automatically, which means not having to do 
anything when you are sent a fax, set the receive mode to , 
, , 
*1, or 
. See “Receive Modes” on page 119.
If the receive mode is , connect an answering 
machine to the machine and check that a message plays back when the 
answering machine answers.
CauseAction
The receive mode displayed on the 
bottom left of the LCD is not , , 
*1, or .There will be no automatic switching between voice and fax calls unless 
the receive mode is set to , , 
*1, or .
If the receive mode is , connect an answering 
machine to the machine and check that a message plays back when the 
answering machine answers.
CauseAction
 is set to . Set  to . See “ECM RX” on page 139.
The sender's original document or 
fax machine is dirty.The image quality of the fax is mainly determined by the sender's fax 
machine. Contact the sender and check whether the scanning area of his/
her fax machine is not dirty.
ECM sending/receiving is not 
enabled although the line/
connection is poor.zOn your machine, set  to . (See “ECM RX” on page 139.)
zContact the sender and check that his/her machine is set to enable 
ECM sending.
zIf the sender's or receiver’s fax is not ECM-compatible, the fax will be 
sent/received in the standard mode
zReduce the reception start speed. See “RX start speed” on page 140.
CauseAction
 
						

							186Chapter 11Troubleshooting
„Repeated Errors Occur When You Receive a Fax
Problems Sending Faxes
„Cannot Send a Fax
CauseAction
The telephone line condition or the 
connection is poor.Reduce the reception start speed. See “RX start speed” on page 140.
If there is a poor line or connection, reducing the reception start speed 
may correct the error.
The sender's fax machine is not 
operating normally.Contact the sender and check whether his/her fax machine is operating 
normally.
CauseAction
The machine is not on.
zYou cannot send faxes if the power is turned off. Press [ON/OFF] to turn 
the power on.
zAfter a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power on.
The In Use/Memory Lamp is 
flashing.Another document is being sent from memory. Wait until the machine 
finishes sending it.
The telephone line is connected to 
the External Device Jack.Reconnect to the Telephone Line Jack. Refer to the Easy Setup 
Instructions.
If you still cannot send a fax, there is a problem with the telephone line. 
Contact your telephone company and the manufacturer of your terminal 
adapter or telephone adapter.
The telephone line type is not set 
correctly.If the telephone line type is not set correctly, you will not be able to send 
faxes, but will still be able to receive them. In this case, check the 
telephone line type setting and change it as necessary. See “Setting the 
Telephone Line Type” on page 81.
 is set to . Resend the fax after a while. If you still cannot send the fax, set  to .
The fax number is not correctly 
registered in a speed dial.Make sure that the fax number is correctly registered when speed dialing. 
See “Registering One-Touch Speed Dialing” on page 86.
There was an error during 
transmission.zCheck the LCD for an error message. See “An Error Message is 
Displayed on the LCD” on page 161.
zPrint the Activity report and check for an error. See “Printing the 
Activity Report Manually” on page 105.
Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. If 
so, then there is a problem with your telephone line. Contact your 
telephone line provider.
The document is not loaded 
properly.Remove the document then reload it on the Platen Glass or ADF. See 
“Loading Documents to Copy, Fax, or Scan” on page 19.
A fax destination is displayed on the 
LCD.Another document is being sent from memory. Wait until the machine 
finishes sending it.
There was a printer error. Resolve the printer error. If you are out of paper, set the paper.
If you are in a hurry, you can send the fax before resolving the printer error 
by pressing [Stop/Reset]. In this case, be sure to press [FAX] to print the 
faxes stored in memory once the transmission is complete.
 
						

							Chapter 11 187Troubleshooting
„Cannot Send a Fax Clearly
„Repeated Errors Occur When You Send a Fax
Telephone Problems
„Cannot Dial
„Telephone Disconnects During a Call
CauseAction
The document is not loaded 
correctly, or the Platen Glass or the 
inner side of the Document Cover is 
dirty.zRemove the document, then reload it on the Platen Glass or in the ADF. 
See“Loading Documents to Copy, Fax, or Scan” on page 19.
zClean the Platen Glass or the ADF and reload the document. See 
“Cleaning Your Machine” on page 154.
The image quality setting or the 
scan contrast setting is not suitable 
for the document.On the LCD, set an image quality suitable and a scan contrast suitable for 
the document. See “Before Sending Faxes” on page 106.
The document is not loaded with the 
side to be scanned face down.When loading the document on the Platen Glass, the side to be scanned 
should be face down. When loading in the ADF, the side to be scanned 
should be face up.
You are scanning thick (max. 3/4 in./
20 mm) or curled documents.Press on the Document Cover with your hand when scanning.
CauseAction
The telephone line condition or the 
connection is poor.Reduce the transmission start speed. See “TX start speed” on page 139.
If there is a poor line or connection, reducing the transmission start speed 
may correct the error.
CauseAction
The telephone line is not correctly 
connected.Check that the telephone line is connected correctly. Refer to the Easy
Setup Instructions.
The telephone line type is not set 
correctly.Check the telephone line type setting and change it as necessary. See 
“Setting the Telephone Line Type” on page 81.
CauseAction
The power cord, the telephone line, 
or the telephone (or another external 
device such as an answering 
machine or a computer modem) is 
not connected securely.Check that the power cord, the telephone line, and the telephone (or 
another external device such as an answering machine or a computer 
modem) are connected securely.
 
						

							188Chapter 11Troubleshooting
Problems Scanning
„Scanner won’t work
„ScanGear MP won’t start
„Cannot display preview
„Computer stops operating during scanning
CauseAction
The machine is not recognized by 
the computer.Restart the computer.
This may enable the computer to recognize the machine.
CauseAction
Scanner driver (ScanGear MP) not 
installed.Set the Setup CD-ROM and install the software.
Scanner is not selected in the 
application software.In the application software, select this machine in [Select Source] or 
[Import] under the [File] menu.
NoteIf you are using an older application software, the menu item may be 
named [Select TWAIN-compliant device] instead of [Select Source].
The feature of the application 
software does not support TWAIN.Start ScanGear MP from within a TWAIN compatible software. 
An error message appears and the 
ScanGear MP window fails to 
appear.zReattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speed 
cable. You are recommended to use the cable no longer than 9.8 feet (3 
meters).
zIf a USB hub is used for the connection, do not use it. Attach the cable 
to a USB port on the computer itself (not the hub).
zAttach the USB cable to a different USB port on the computer itself (not 
a hub). 
zSet the Setup CD-ROM and install the software.
zSelect this machine in [Select Source] or [Import] in your application 
software.
zMake sure that your application software supports TWAIN. You cannot 
start ScanGear MP from within an application software that does not 
support TWAIN.
CauseAction
An error message “Release the lock 
switch” appears and the machine 
fails to preview.Close the application softwares, disconnect the USB interface cable from 
the scanner and set the Scanner Lock Switch to the release position. Then 
reconnect the USB interface cable to the computer. For details on 
releasing the Scanner lock, refer to the Easy Setup Instructions.
CauseAction
Output resolution set too high. Reboot the computer, lower the output resolution and rescan.
The hard disk does not have enough 
available space.zReset and reboot the computer, delete unnecessary files and 
application software, and rescan. 
zOpen ScanGear MP from within the application software, click the 
[Preferences] button in the Advanced Mode, and change the folder 
listed in the [Select Folder Where Temporary Files are Saved] category 
to one on a disk with sufficient free space.