Canon Pixma Mp830 User Guide

							Chapter 11
Chapter 11 159Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the 
machine.
z“If the Power Disconnects Unexpectedly” on page 161
z“An Error Message is Displayed on the LCD” on page 161
z“Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD” on page 166
z“Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are 
Misaligned/Cannot Print to End of Job” on page 166
z“When Copying” on page 169
z“Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched” on 
page 170
z“Paper Curls/Ink Blots” on page 174
z“Paper Jams” on page 174
z“Document Jams” on page 177
z“Cannot Print Properly from a Photo Index Sheet” on page 178
z“Cannot Print Properly from the Digital Camera” on page 179
z“Cannot Install the MP Drivers” on page 181
z“Cannot Connect to the Computer Properly” on page 183
z“Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on page 183
z“When You Connect to a Computer Running Windows XP, the Screen Shows the Warning 
Message “This device can perform faster” or “High-SPEED USB Device Plugged into non-
High-SPEED USB Hub”” on page 183
z“Problems Receiving Faxes” on page 183
z“Cannot Receive a Fax” on page 183
z“Cannot Print a Fax” on page 184
z“Cannot Receive Faxes Automatically” on page 185
z“Machine Does Not Switch Automatically between Voice and Fax Calls” on page 185
z“Quality of Received Fax is Poor” on page 185
z“Repeated Errors Occur When You Receive a Fax” on page 186
z“Problems Sending Faxes” on page 186
z“Cannot Send a Fax” on page 186
z“Cannot Send a Fax Clearly” on page 187
z“Repeated Errors Occur When You Send a Fax” on page 187
z“Telephone Problems” on page 187
z“Cannot Dial” on page 187
z“Telephone Disconnects During a Call” on page 187
z“Problems Scanning” on page 188
Note
This section describes about error messages that are displayed on the LCD or troubleshooting tips 
for the problems of copy direct printing. If you cannot find appropriate tips for your problem, refer to 
the on-screen manuals.
 
						

							160Chapter 11Troubleshooting
z“Scanner won’t work” on page 188
z“ScanGear MP won’t start” on page 188
z“Cannot display preview” on page 188
z“Computer stops operating during scanning” on page 188
z“Scan quality is poor (Poor image displayed on the monitor)” on page 189
z“Parts of image missing or surrounded by extra white areas” on page 189
z“Trouble scanning with Multi-Scan or Multi-Crop function” on page 190
z“Slow scanning speed” on page 190
z““There is not enough memory.” message is displayed” on page 190
z“Scanned image not displayed properly” on page 191
z“Trouble scanning with MP Navigator” on page 191
z“Image position and size incorrect when scanning from the machine's operation panel” on 
page 191
z“Scanned image is slanted although document is set properly” on page 191
z“Scanned image is rotated although document is set properly” on page 191
z“An Error Message Appears on the Screen” on page 192
z“Service Error 5100 is Displayed” on page 192
z“Writing Error/Output Error/Communication Error” on page 192
z“When an Error is Displayed Regarding Automatic Duplex Printing” on page 193
z“Error No.: 300 is Displayed” on page 193
z“Error No.: 1700 is Displayed” on page 194
z“Error No.: 1851 is Displayed” on page 194
z“Error No.: 1856 is Displayed” on page 194
z“Error No.: 2001 is Displayed” on page 195
z“Error No.: 2500 is Displayed” on page 195
z“For Windows Users” on page 195
 
						

							Chapter 11 161Troubleshooting
If an error occurs when the machine is connected to a computer
When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting 
message is displayed automatically. Take the appropriate action described in the message.
The message may vary depending on the version of your Windows operating system.
If the Power Disconnects Unexpectedly
If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as 
well as all documents stored in memory will be lost. User data and speed dialing settings are 
retained. If the power disconnects, the following will apply:
zYou will not be able to send or receive faxes or make copies.
zIf a telephone is connected to the machine, you can receive voice calls.
zWhether you are able to make voice calls depends on the type of your telephone.
An Error Message is Displayed on the LCD
An error message is displayed on the LCD, take the corresponding countermeasure described 
below.
MessageAction
There are no photos in memory 
card.zThere are only invalid images on the memory card.
zPhoto data edited/processed on the computer should be printed from 
the computer, not from the camera.
Ink has run out. Replace the ink tank 
and close the cover.
U041The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press [OK] 
with the ink tank installed. Then printing can continue under the ink out 
condition. Replace the empty ink tank immediately after the printing. The 
machine may be damaged if printing is continued under the ink out 
condition.
NoteIf multiple ink tank lamps are flashing red, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. Slow 
flashing (at about three second interval) indicates ink is low. For details on 
different flashing speeds, see “Knowing When to Replace Ink Tank” on 
page 143.
 
						

							162Chapter 11Troubleshooting
Print head is not installed./The type 
of print head is incorrect.Follow the directions given in the Easy Setup Instructions to install the 
Print Head.
If the Print Head is already installed, remove the Print Head and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the 
Canon Customer Care Center.
Inner cover is open. Close the inner 
cover and press [OK].If the Inner Cover is open when starting normal printing, close it before 
pressing [OK] on the machine.
Do not open or close the Inner Cover when printing. This may damage the 
machine.
Some ink tanks are not installed in 
place.
U072
More than one ink tank of the 
following color is installed.
U071Possible causes are as follows:
zSome ink tanks are not installed in place.
zMore than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 142.
The waste ink absorber is almost 
full. Press [OK] to continue but early 
replacement recommended. Ink used for cleaning is absorbed in a waste ink absorber placed in the 
machine. 
Press [OK] to cancel the error so that you can continue printing. Once the 
waste ink absorber becomes completely full, printing cannot be done until 
the waste ink absorber is replaced.
 Canon recommends to contact the Canon Customer Care Center as soon 
as possible. You will need to replace a particular part of the machine.
The following ink tank cannot be 
recognized.
U140
U043Possible causes are as follows:
zThe ink tank may not be installed properly (The lamp on the ink tank is 
off). Install the appropriate ink tank.
zThe ink tank may not be compatible with this machine (The lamp on the 
ink tank is off). Install the appropriate ink tank. See “Replacing an Ink 
Tank” on page 142.
The following ink tank cannot be 
recognized.
U150zInk tank errors have occurred (The lamp on the ink tank is off).
Replace the ink tank.
See“Replacing an Ink Tank” on page 142.
zThe ink tank that is not supported by this machine is installed (The 
lamp on the ink tank is off).
Install the appropriate ink tank.
See“Replacing an Ink Tank” on page 142.
The remaining level of the following 
ink cannot be correctly detected.
U130An ink tank that was once empty is installed.
Replace the ink tank.
Printing under the situation may damage the Print Head.
Canon shall not be liable for any machine malfunction or damage caused 
by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press 
and hold [Stop/Reset] for at least 5 seconds, and then release it. Using 
refilled ink tanks are memorized.
* This operation will release the function for detecting the remaining ink 
level.
MessageAction
 
						

							Chapter 11 163Troubleshooting
Incompatible device detected.  Disconnect the camera cable, and reconnect it.
Depending on the model or brand of your device, you may have to select a 
print mode compliant with PictBridge before connecting the camera.
You may also have to turn on the camera or select Play mode manually 
after connecting the camera to the machine. Perform necessary 
operations according to the instruction manual supplied with your 
camera.
If the error is still unresolved, there is a possibility that you are using a 
digital camera or digital video camcorder that is not supported by this 
machine. Use a digital camera or digital video camcorder compatible with 
this machine.
Auto head align has failed.
zA4/Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press [OK] on the machine to clear the error, then load two sheets of 
A4/Letter-sized paper in the Auto Sheet Feeder.
Automatic Print Head alignment cannot be performed using paper from 
the Cassette. For automatic Print Head alignment, always load paper in 
the Auto Sheet Feeder.
zPrint Head nozzles are clogged. Press [OK] to resolve the error. Print 
the nozzle check pattern to check the status of the Print Head.
zThe Paper Output Slot has been exposed to a strong light source 
preventing current Print Head alignment. Press [OK] to resolve the 
error. Align the Print Head so the Paper Output Slot will not be exposed 
directly to a strong light source.
After carrying out the above measures, if the problem continues after 
aligning the Print Head again, press [OK] to resolve the error, and then 
perform manual Print Head alignment. For details on manual Print Head 
alignment, see “Adjusting the Print Head Manually” on page 165.
****
Error codeAn error requiring servicing might have occurred. Turn off the machine, 
and unplug the power cord of the machine from the power supply. After a 
while, plug the power cord of the machine back in, turn on the machine, 
and then reconnect the camera to the machine. If the same error occurs, 
contact the Canon Customer Care Center.
Scanner is not operating correctly. Turn OFF the machine then remove the plug from the outlet. Wait a while, 
and then try restoring the power. If this does not solve the problem, 
contact the Canon Customer Care Center.
Release the scanner lock switch and 
turn the power off and back on.The Scanner Lock Switch is not released. Slide the Scanner Lock Switch 
to the release position  , press [ON/OFF] to turn the machine off. Then, 
turn the power back on.
If this error still remains, contact the Canon Customer Care Center.
Document in ADF. Redo operation 
after checking document in ADF and 
pressing [OK].The document is jammed in the ADF. Remove the document page jammed 
in the ADF, then press [OK]. When the error is cleared, redo the operation. 
See “Document Jams” on page 177.
Document size is too long. Redo 
operation after checking document 
on ADF and pressing [OK].The document is too long or is jammed in the ADF. Remove the document 
page jammed in the ADF, then press [OK]. When the error is cleared, make 
sure that the document you are loading meets the machine's requirements 
before redoing the operation. See “Document Requirements” on page 19
and“Document Jams” on page 177.
Document size not suitable for two-
sided scanning. Press [OK] to 
cancel operation and discharge 
document.Two-sided scanning can be used only for A4- or Letter-sized documents. 
Press [OK] to discharge the document, and rescan the document one side 
at a time.
MessageAction
 
						

							164Chapter 11Troubleshooting
This group dial cannot be used. 
Coded dial *##You dialed a coded speed dialing number in which a group is registered 
either with [Hook] pressed. 
A coded speed dialing number in which a group is registered cannot be 
dialed in such ways.
This group dial cannot be used. 
One-touch ##You dialed a one-touch speed dialing number in which a group is 
registered either with [Hook] pressed.
A one-touch speed dialing number in which a group is registered cannot 
be dialed in such ways.
Auto redial The machine is waiting to redial the recipient’s number because the line 
was busy or the recipient did not answer when you tried to send a 
document. Wait for the machine to automatically redial the number. If you 
want to cancel automatic redialing, wait until the machine starts dialing 
the number, press [Stop/Reset], then follow the instructions on the LCD. 
You can also delete the document from memory. See “Printing or Deleting 
a Document in Memory” on page 114.
Hang up the phone. The handset is not placed in the handset cradle correctly. Replace the 
handset correctly.
Try again in black & white. The recipient’s fax machine is not color-compatible. Press [Black] to 
resend the faxes. Alternatively, you can set  to .
Failed to connect. The telephone line cable with a modular plug is not plugged in properly, or 
 is set to . Make sure that the cable is plugged in 
properly, and resend the fax after a while. If you still cannot send the fax, 
set  to .
Received in memory. The machine was not able to print the received fax, either because the 
paper size setting is incorrect or the ink is running low or has run out, and 
the fax is stored in memory.
Correct the paper settings (see “Changing the Print Settings” on page 37)
or replace the ink tank (see “Replacing an Ink Tank” on page 142) and then 
print the fax from memory. (See “Printing or Deleting a Document in 
Memory” on page 114.)
Busy/no signal
zThe telephone number you dialed is busy.
Try dialing again after waiting for a moment. See “Redialing a Busy 
Number” on page 112.
zThe fax number dialed was incorrect. 
Check the fax number and dial again.
zThe recipient’s fax machine is not working.
Contact the recipient and have them check their fax machine.
zThe recipient is not using a G3 machine.
Contact the recipient and ask them to send or receive the document 
using a G3 machine.
zThe touch tone/rotary pulse setting on your machine is incorrect.
Set your machine to the setting that matches your telephone line. See 
“Setting the Telephone Line Type” on page 81.
zThe receiving fax machine did not answer within 55 seconds (after all 
automatic redialing attempts).
Contact the recipient and have them check their fax machine. For an 
overseas call, add pauses to the registered number.
Memory is full. The machine’s memory is full because it has received too many 
documents, or a very long or detailed document.
Contact the sender and have him/her divide and resend them.
MessageAction
 
						

							Chapter 11 165Troubleshooting
*[##] represents a two-digit figure.
The paper size is not correct. 
Change the page size you have set.The paper size setting is set to a size other than , , or 
. 
Reset the paper size in the Settings screen. When feeding from the Auto 
Sheet Feeder, set it to , , or . When feeding 
from the cassette, set it to  or . Change the paper. A4/8.5x11/8.5x14 
Plain
Change the paper. A4/8.5x11 Plain 
paper
Note
Adjusting the Print Head Manually
If the Automatic Print Head Alignment does not work or if you wish to adjust the print heads 
manually, follow the procedure below.
1. Press [ON/OFF] to turn on the machine, and then load two sheets of A4/Letter-sized 
plain paper in the Auto Sheet Feeder or Cassette. See “Turning the Machine ON and 
OFF” on page 18, and “Loading Paper” on page 22.
2. Ensure that the proper paper source is selected.
3. Display the Maintenance screen.
4. Use [ ] or [ ] to select , then press [OK].
5. Use [ ] or [ ] to select , then press [OK].
The Print Head alignment pattern is printed.
6. When  is displayed, confirm that the pattern is printed 
correctly, use [ ] or [ ] to select , and then press [OK].
The input screen for the head position adjustment value is displayed.
7. Check the printed patterns and use [ ] or [ ] to input the number of the pattern in 
column A that has the least noticeable streaks.
8. Press [ ] to move the cursor to column B, and then use [ ] or [ ] to input the 
number of the pattern that has the least noticeable streaks.
9. Repeat the procedure until you finish inputting the pattern number for column P.
10.When you have finished inputting all pattern numbers, press [OK].
MessageAction
 
						

							166Chapter 11Troubleshooting
Cannot See the Display Properly on the LCD/Cannot 
See the Display on the LCD
Ink Does Not Come Out/Printing is Blurred/Colors are 
Wrong/White Streaks/Straight Lines are Misaligned/
Cannot Print to End of Job
CauseAction
Cannot see the display properly on 
the LCD/The display on the LCD is 
illegible.Adjust the contrast of the LCD in the  menu in the 
. See “Changing the Machine Settings” on 
page 134.
Cannot see the display on the LCD.
zThe machine is not powered on. 
The machine will power ON and the LCD will display a message when 
you connect the power cord and press [ON/OFF].
zThe LCD may be in the screen-saver mode.
On the Operation Panel, press a button other than [ON/OFF].
CauseAction
Ink tank is empty. If the ink tank lamp is flashing, ink is empty. Replace the ink tank, and 
close the Scanning Unit (Printer Cover).
If printing is not finished yet, just press [OK] on the machine to continue 
printing in the “no ink” state.
Replace the ink tank with a new one as soon as possible after printing has 
finished. The machine may be damaged if printing is continued under the 
ink out condition.
NoteIf multiple ink tank lamps are flashing, check how fast they flash. Fast 
flashing (about one second) indicates the ink is empty. Slow flashing 
(about three seconds) indicates ink is low. For details on different flashing 
speeds, see “Getting the Ink Level Information” on page 142.
Ink tank is not fully inserted. When the ink tank lamp is unlit, press the   mark on the ink tank clicks 
into place. The ink tank lamp lights red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in 
(A). If any orange parts are left like in (B), remove all of the orange parts.
(A) Correct
An L shaped notch appears on the ink tank.
(B) Incorrect
There remains the orange tape. Peel off the tape completely along the 
perforation.
If ink tank is empty, replace the ink tank.
(B) (A)
 
						

							Chapter 11 167Troubleshooting
Incorrect media type When printing directly from a digital camera, on the Operation Panel, 
confirm that the  selected matches the paper loaded.
When printing from a computer, check the following.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded.
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded.
Print Head nozzles clogged or 
shiftedOpen the Scanning Unit (Printer Cover) and check if all ink tanks lamps 
light red.
Print the nozzle check pattern to check for uneven ink output.
See “Printing the Nozzle Check Pattern” on page 149.
zInk supply is uneven.
See“Print Head Cleaning” on page 151.
See“Print Head Deep Cleaning” on page 152.
zIf straight lines are shifted.
See“Aligning Print Head automatically” on page 153.
Print quality is not set properly. Be sure to set the [Print Quality] setting to [High] in Windows, or [Fine] in 
Macintosh.
1. Open the printer properties dialog box.
2. On the [Main] tab, click [High] for the [Print Quality] setting.
When you cannot choose the [High] setting or when the print quality does 
not improve, select [Custom], click [Set] and then adjust the Quality bar 
for higher print quality.
1. Open the [Print] dialog box.
2. Select [Quality & Media] from the pop-up menu and then click [Detailed 
Setting].
3. Drag the [Print Quality] slide bar to the [Fine] end.
The media is loaded with the wrong 
side facing upwards.Load the media with the correct side facing upwards.
The paper stack exceeds the 
capacity of the Auto Sheet Feeder or 
Cassette.If the paper stack exceeds the paper limit mark, or exceeds the capacity of 
the Auto Sheet Feeder or Cassette, reduce the amount of paper. See 
“Recommended Paper and Requirements” on page 22.
There is some foreign matter in the 
Auto Sheet Feeder or Cassette.Check and remove any foreign matter.
The paper source is not configured 
properly.Make sure that the paper source in which the paper is loaded is correctly 
configured. See “Changing the Paper Source” on page 27.
The Paper Output Tray is closed. Press the Open Button to open the Paper Output Tray.
Inner Cover is open. Close Inner Cover then press [OK] on the machine.
CauseAction
 
						

							168Chapter 11Troubleshooting
Unnecessary print jobs are queued./
Computer problemsRestart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor 
in Windows or Printer Setup Utility (or Print Center) in Macintosh for the 
deletion.
1. Open the printer properties dialog box.
2. Click the [Maintenance] tab and then [View Printer Status].
3. Click [Display Print Queue].
4. Select [Cancel All Documents] in the Printer menu.
NoteIn Windows Me or Windows 98
Select [Purge Print Documents] in the [Printer] menu.
In Windows XP or Windows 2000
[Cancel All Documents] may not be selected.
5. When the confirmation message is displayed, click [Yes].
The print job is deleted.
1. Click the printer's icon in the Dock and display the list of print jobs in 
progress.
When using Mac OS X v.10.2, click the printer icon in the Dock to start 
[Print Center] and then double-click the name of your machine under 
[Printer List] to display the list of print jobs.
2. Click to select an undesired document and click  .
The print job is deleted.
The machine has been printing 
continuously over a long period.If so, the Print Head will overheat. To protect the Print Head, printing will 
stop temporarily and resume after a period of time. Interrupt printing when 
appropriate, turn OFF the machine, and wait at least 15 minutes.
CautionThe area around the Print Head may become extremely hot. Do not under 
any circumstances touch it.
You are printing high-resolution 
documents such as photographs or 
illustrations.If you are printing high-resolution documents, processing the data will 
take time, and printing will appear to have stopped depending on your 
computer or environment. Wait until data is processed. If you are printing 
a document with a large printing area (with small margins) or are printing 
multiple sets, printing may stop to allow the ink time to dry.
Incorrect page size is selected. Ensure that the page size setting matches the size of the paper loaded in 
the machine:
zCheck the Page Size setting from within your application to ensure that 
it matches the size of the paper loaded.
zCheck [Page Size] on the [Page Setup] tab in the printer properties 
dialog box of the printer driver (Windows) or the [Page Setup] dialog 
box of the printer driver (Macintosh) to ensure that it matches the size 
of the paper loaded.
CauseAction