Canon Pixma Ip4840 User Guide

							Routine Maintenance
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Page 431 of 468 pages
Error Message Appears on a PictBridge Compliant Dev ice
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							Advanced Guide > Troubleshooting > Cannot Use the Contents on CREATIVE PARK PREMIUM
U150
Cannot Use the Contents on CREATIVE PARK PREMIUM 
Cannot access CREATIVE PARK PREMIUM
Check 1: Is the power on? 
If the power is off, an error message is displayed  on the computer screen. Follow the
instructions on the computer screen, turn on the pr inter, then access CREATIVE PARK
PREMIUM again.
Check 2: Is the printer connected to the computer? 
If the printer is not connected to the computer, an  error message is displayed on the computer
screen. Follow the instructions on the computer scr een, connect the printer to the computer
securely, then access CREATIVE PARK PREMIUM again.
Check 3: Are the ink tanks installed properly? 
If genuine Canon ink tanks are not installed proper ly, an error message is displayed on the
computer screen. Follow the instructions on the com puter screen, make sure that genuine
Canon ink tanks are installed properly for all colors,  then access CREATIVE PARK PREMIUM
again.
Check 4: Are any operations in progress on the prin ter?
If any operations are in progress on the printer, a n error message is displayed on the
computer screen. Follow the instructions on the com puter screen, make sure that the
operation is complete, then access CREATIVE PARK PREMIUM  again.
Check 5: Is the printer driver installed? 
If the printer driver is not installed, the menu of CREATIVE PARK PREMIUM is not displayed on
Solution Menu EX. Install the printer driver, then a ccess CREATIVE PARK PREMIUM.
Check 6: Is the printer selected on Solution Menu E X?
If the printer is not selected on Solution Menu EX, th e menu of CREATIVE PARK PREMIUM is
not displayed on Solution Menu EX. Select the printer  for Select Model on Solution Menu EXs
Settings in the Help & Settings menu, then access CREATIV E PARK PREMIUM.
Check 7: Is bidirectional support of the printer driver enabled?
If bidirectional support of the printer driver is n ot enabled, an error message is displayed on
the computer screen. Follow the instructions on the  computer screen, make sure that
bidirectional support of the printer driver is enabled , then access CREATIVE PARK PREMIUM
again.
Note
To enable bidirectional support of the printer driv er, select the Enable bidirectional
support check box under the Ports tab in Properties of t he printer driver.
Check 8: Is Internet access available? 
To access CREATIVE PARK PREMIUM, it is necessary to access the  Internet. Make sure that
your computer is available for Internet access, then access C REATIVE PARK PREMIUM again.
Cannot Print the Contents on CREATIVE PARK PREMIUM
Check 1: Is Easy-PhotoPrint EX installed? 
If Easy-PhotoPrint EX is not installed, you cannot print the contents on CREATIVE PARKPage 432 of 468 pages
Cannot Use the Contents on CREATIVE PARK PREMIUM
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							PREMIUM. Install Easy-PhotoPrint EX, select the printing menu of the contents on Solution
Menu EX, then print the contents on CREATIVE PARK PRE MIUM.
Check 2: Did you download and install the contents  on CREATIVE PARK
PREMIUM? 
Before printing the contents on CREATIVE PARK PREMIUM , download and install the contents
onto your computer, then start printing again. The  contents will not be displayed if the number
of copies exceeds the printing limit or the validity te rm has expired. Access CREATIVE PARK
PREMIUM to check the printing limit or validity term  of each content.
Check 3: Are you trying to print contents which nee d a larger size of paper than
the printer can support? 
If you are trying to print contents which need a large r size of paper than the printer can support,
an error message is displayed on the computer scree n. Follow the instructions on the
computer screen, then confirm the paper size suitab le for the contents.
Check 4: Are the ink tanks installed properly? 
If genuine Canon ink tanks are not installed properly, an error message is displayed on the
computer screen. Follow the instructions on the com puter screen, make sure that genuine
Canon ink tanks are installed properly for all colors, the n print the contents on CREATIVE
PARK PREMIUM again.
Check 5: Are any operations in progress on the prin ter?
If any operations are in progress on the printer, a n error message is displayed on the
computer screen. Follow the instructions on the com puter screen, make sure that the
operation is complete, then print the contents on CREAT IVE PARK PREMIUM again.
Check 6: Is the printer driver installed? 
If the printer driver is not installed, you cannot print the contents on CREATIVE PARK
PREMIUM. Install the printer driver, then print the  contents on CREATIVE PARK PREMIUM
again.
Check 7: Is the printer selected on Solution Menu E X?
If the printer is not selected on Solution Menu EX, th e menu of CREATIVE PARK PREMIUM is
not displayed on Solution Menu EX. Select the printer  for Select Model on Solution Menu EXs
Settings in the Help & Settings menu, then print the  contents on CREATIVE PARK PREMIUM.
Check 8: Is bidirectional support of the printer dr iver enabled?
If bidirectional support of the printer driver is n ot enabled, an error message is displayed on
the computer screen. Follow the instructions on the  computer screen, make sure that
bidirectional support of the printer driver is enabled,  then print the contents on CREATIVE
PARK PREMIUM again.
Note
To enable bidirectional support of the printer driv er, select the Enable bidirectional
support check box under the Ports tab in Properties of t he printer driver.
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Page 433 of 468 pages
Cannot Use the Contents on CREATIVE PARK PREMIUM
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							Advanced Guide > Troubleshooting > If You Cannot Resolve the Problem
U151
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of
the printer or the service center. 
Canon support staff are trained to be able to provi de technical support to satisfy customers.
Caution
If the printer emits any unusual sound, smoke, or o dor, turn it off immediately. Unplug the power
cord from the outlet and contact the seller or the servi ce center. Never attempt to repair or
disassemble the printer yourself.
Attempts by customers to repair or take apart the print er will invalidate any warranty regardless of
whether the warranty has expired.
Before contacting the service center, confirm the following:
Product name: 
* Your printers name is located on the front cover of the setup manual.
Serial number: please refer to the setup manual
Details of the problem
W hat you tried to solve the problem, and what happe ned
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Page 434 of 468 pages
If You Cannot Resolve the Problem
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							Advanced Guide > Troubleshooting > FAQs
U340
FAQs
No Printing Results/Printing Is Blurred/Colors Are  W rong/W hite Streaks
Printer Moves But Ink Is Not Ejected
Cannot Install the Printer Driver
Printing Does Not Start
Printing Stops Before It Is Completed
W riting Error/Output Error/Communication Error
Print Results Not Satisfactory
Paper Jams
Paper Does Not Feed Properly
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Page 435 of 468 pages
FAQs
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							Advanced Guide > Troubleshooting > Instructions for Use (Printer Driver) 
P036 
Instructions for Use (Printer Driver) 
This printer driver is subject to the following res trictions. Keep the following points in mind when u sing
the printer driver. 
Restrictions on the Printer Driver 
Depending on the document type to be printed, the p aper feed method specified in the printer driver
may not operate correctly. 
If this happens, open the 
printer driver setup window from the Print dialog box of the application
software, and check the setting in the Paper Source field  on the Main tab. 
W ith some applications, the Copies setting in the Page Setup tab of the printer driver may not be
enabled. 
In this case, use the copies setting in the Print d ialog box of the application software. 
If the selected Language in the About dialog box do es not match the operating system interface
language, the driver screen may not be displayed pr operly. 
Do not change the Advanced tab items of the printer pr operties. If you change any of the items, you
will not be able to use the following functions correctly.
Also, if Print to file is selected in the Print dialog box of the application software and with applic ations
that prohibit EMF spooling, such as Adobe Photoshop  LE and MS Photo Editor, the following
functions will not operate. 
Preview before printing on the Main tab 
Prevent loss of print data in the Print Options dialog  box 
Page Layout, Poster, Booklet, Duplex Printing (manua lly), Specify Margin..., Print from Last Page,
Collate, and Stamp/Background... (Stamp...) on the P age Setup tab 
Since the resolution in the preview display differs from the printing resolution, text and lines in the
preview display may appear different from the actual  print result. 
W ith some applications, the printing is divided into multiple print jobs.
To cancel printing, delete all divided print jobs. 
If image data is not printed correctly, display the Pri nt Options dialog box from the Page Setup tab
and change the setting of Disable ICM required from  the application software. This may solve the
problem. 
Note 
Disable ICM required from the application software  cannot be used when the XPS printer driver
is used. 
Points to Note with Applications 
There are following restrictions in Microsoft W ord (Micro soft Corporation). 
W hen Microsoft W ord has the same printing functions as the  printer driver, use W ord to specify
them. 
W hen selecting Fit-to-Page, Scaled, or Page Layout fro m the Page Layout list on the Page Setup
tab, the selected printing function may not be effectiv e, depending on the version of W ord.
If this happens, follow the procedure below. 
1. Open W ords Print dialog box.  Page 436 of 468 pages
Instructions for Use (Printer Driver)
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							2.Open the printer driver setup window, specify Page Layout  on the Page Setup tab, and click
OK. 
3. W ithout starting printing, close the Print dialog box.  
4. Open W ords Print dialog box again. 
5. Open the printer driver setup window again and click OK.  
6. Start printing. 
If bitmap printing is enabled in Adobe Illustrator (A dobe Systems Inc), printing may take time or
some data may not be printed, printing may take time  or some data may not be printed. Print after
unchecking the Bitmap Printing check box in the Print d ialog box. 
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Page 437 of 468 pages
Instructions for Use (Printer Driver)
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							Advanced Guide > Appendix 
Appendix 
Printing Area
Editing the Print Document or Reprinting from the Print History
Deleting the Undesired Print Job
Interpreting the ICC Profile
Updating the Printer Driver
Uninstalling the On-Screen Manuals
Transporting the Printer
Opening the Printer Driver Setup W indow
Notice for Unplugging the Power Cord
Sharing the Printer on a Network
Downloading Premium Content
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Page 438 of 468 pages
Appendix
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							Advanced Guide > Appendix > Printing Area
U504
Printing Area
To ensure the best print quality, the printer allows a margin along each edge of media. The actual
printable area will be the area inside these margin s.
Recommended printing area 
: Canon recommends that you print within this area.
Printable area 
: The area where it is possible to print.
However, printing in this area can affect the print  quality or the paper feed precision.
Note
Borderless Printing
By selecting Borderless Printing option, you can ma ke prints with no margins.
W hen performing Borderless Printing, slight croppin g may occur at the edges since the printed
image is enlarged to fill the whole page.
Duplex printing is not available when performing Bo rderless Printing.
For Borderless Printing, use the following paper:
Glossy Photo Paper Everyday Use GP-501
Photo Paper Glossy GP-502
Photo Paper Plus Semi-gloss SG-201
Photo Paper Pro Platinum PT-101
Photo Paper Plus Glossy II PP-201
Matte Photo Paper MP-101*
* This paper can be used only when printing from yo ur computer.
Performing Borderless Printing on any other type of  paper may substantially reduce printing
quality and/or result in printouts with altered col or hues.
Borderless Printing on plain paper may result in pr intouts with reduced quality. Use them only
for test printing. You can perform Borderless Print ing on plain paper only when printing from
your computer.
Borderless Printing is not available for legal, A5,  or B5 sized paper, or envelopes.
Depending on the type of paper, Borderless Printing  may reduce the print quality at the top and
bottom edges of the paper or cause these parts to b ecome smudged.
W hen performing Automatic Duplex Printing, the prin table area will be 0.08 inches / 2 mm smaller
at the top margin.
Letter, Legal
Envelopes
Other Sizes than Letter, Legal, Envelopes
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Printing Area
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							Advanced Guide > Appendix > Printing Area > Other Sizes than Letter, Legal, Envelopes
U502
Other Sizes than Letter, Legal, Envelopes
SizePrintable Area (width x height)
A5*5.56 x 7.95 inches / 141.2 x 202.0 mm
A48.00 x 11.38 inches / 203.2 x 289.0 mm
B5*6.90 x 9.80 inches / 175.2 x 249.0 mm
4 x 6 / 10 x 15 cm3.73 x 5.69 inches / 94.8 x 144.4 mm
4 x 8 / 10 x 20 cm*3.73 x 7.69 inches / 94.8 x 195.2 mm
5 x 7 / 13 x 18 cm*4.73 x 6.69 inches / 120.2 x 169.8 mm
8 x 10 / 20 x 25 cm7.73 x 9.69 inches / 196.4 x 246.0 mm
W ide3.73 x 6.80 inches / 94.8 x 172.6 mm
* This page size can be used only when printing fro m your computer.
Recommended printing area
Printable area
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Other Sizes than Letter, Legal, Envelopes
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