Canon Pixma Ip4840 User Guide

							6.If any paper is sticking out of the Cassette, remove the paper, align and reload the
paper in the Cassette. 
If you did not remove the jammed paper out in step 1  to 5 when automatic duplex printing, check the
duplex transport section.
Jammed Paper Is Not Removed out W hen Automatic Dupl ex Printing
Note
W hen reloading the paper into the printer, confirm that you are using the correct paper and are
loading it into the printer correctly.
Loading Paper
7.
Insert the Cassette into the printer again, and pre ss the 
RESUME/CANCEL  button
on the printer. 
If you turned off the printer in step 2, all print  jobs in queue are canceled. Reprint if necessary.
If you cannot remove the paper or the paper tears i nside the printer, or if the paper jam error continues
after removing the paper, contact the service center.
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Paper Is Jammed inside the Printer at the Transport  Unit
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							Advanced Guide > Troubleshooting > Paper Jams > Jammed Paper Is Not Removed out W hen Automatic Duplex Printing
U351
Jammed Paper Is Not Removed out When Automatic Dupl ex
Printing
Before removing the jammed paper, see Paper Is Jammed inside the Printer at the Transport  Unit to
remove it from Transport Unit. If the paper jam err or continues, remove the jammed paper following the
procedure below.
1.Turn off the printer, and unplug the power cord of  the printer from the power supply.
2.Remove the Cassette. 
If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper
Support.
3.Set the printer upright with the left side down.
4.Slowly pull the jammed paper out so that the paper  does not tear.
Note
Set the printer back to its original position immediately after removing the jammed paper.
5.Align the paper, then reload it in the Cassette. 
Reload paper in the Rear Tray, if necessary.
Note
W hen reloading the paper into the printer, confirm  that you are using the correct paper and are
loading it into the printer correctly.
Loading Paper
6.
Insert the Cassette into the printer again.
7.Plug the printer back in and turn the printer back on. 
All print jobs in queue are canceled. Reprint if ne cessary.
If you cannot remove the paper or the paper tears i nside the printer, or if the paper jam error continues
after removing the paper, contact the service center.
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Jammed Paper Is Not Removed out When Automatic Dupl ex Printing
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							Advanced Guide > Troubleshooting > Paper Jams > In Other Cases
U353
In Other Cases
Make sure of the following:
Check 1: Are there any foreign objects around the P aper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the printer, unplug it from the
power supply, then remove the foreign object.
Check 3: Is the Rear Cover closed completely?
Check 4: Is the paper curled?
Check 3: Load the paper after correcting its curl.
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In Other Cases
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							Advanced Guide > Troubleshooting > Message Appears on the Computer Screen
U331
Message Appears on the Computer Screen
Error Number: B200 A printer error has occurred. Turn the printer off and unplug the power cord of the
printer from the power supply. Then contact the ser vice center. Is Displayed
Error Number: **** A printer error has occurred. Turn  the printer off and then on again. If this doesnt
clear the error, see the users guide for more deta il. Is Displayed
Error Regarding Automatic Duplex Printing Is Displa yed
Error Regarding Automatic Print Head Alignment Is D isplayed
Error Regarding the Power Cord Being Unplugged Is D isplayed
W riting Error/Output Error/Communication Error
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
Error Number: B200 A printer error has occurred. Tu rn the printer off and unplug the
power cord of the printer from the power supply. Th en contact the service center. Is
Displayed
Turn off the printer, and unplug the power cord of t he printer from the power supply.
Contact the service center.
Error Number: **** A printer error has occurred. Tu rn the printer off and then on again. If
this doesnt clear the error, see the users guide  for more detail. Is Displayed
**** is displayed in the alphanumeric character and depends on the error occurred.
5100 or 5110 Is Displayed 
Confirm the movement of the Print Head Holder block ed.
Cancel printing from your computer and turn off the  printer. Then clear the jammed paper or
protective material that is preventing the Print Head  Holder from moving, and turn on the
printer again.
Important
Be careful not to touch the components inside the printe r. The printer may not print out
properly if you touch it.
If the problem is not resolved, contact the service center .
Four-Digit Alphanumeric and Printer error has occu rred. Is Displayed
Turn off the printer, and unplug the power cord of t he printer from the power supply.
Plug the printer back in and turn the printer back on .
If the problem is not resolved, contact the service center .
Error Regarding Automatic Duplex Printing Is Displa yed
Check: See Cannot Print Properly with Automatic Duplex Printing and take the
appropriate action.
Error Regarding Automatic Print Head Alignment Is D isplayed
Check: See Eleven flashes: in Alarm Lamp Flashes Orange and take the
appropriate action. Page 424 of 468 pages
Message Appears on the Computer Screen
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							Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the printer was still on.
Check the error message that appears on the compute r, then click OK.
The printer starts printing. 
See 
Notice for Unplugging the Power Cord for unplugging the power cord.
Writing Error/Output Error/Communication Error
Check 1: If the  POWER
 lamp is off, make sure that the power plug is plug ged in,
then turn the printer on. 
W hile the  POWER lamp is flashing green, the printer is initializing.  W ait until the POWER
 lamp
stops flashing and remains lit green.
Check 2: Make sure that the printer port is configu red appropriately in the printer
driver. 
* In the following instructions,  XXX signifies your printers name.
1.Log on as a user account with administrator privile ge.
2.Select Devices and Printers from the Start menu. 
In W indows Vista, select the Start menu > Control Panel > Hardware and Sound >
Printers. 
In W indows XP, select the Start menu > Control Panel >  Printers and Other Hardware >
Printers and Faxes.
3.Right-click the Canon XXX icon, then select Printer  properties.
In W indows Vista or W indows XP, right-click the Canon XX X icon (where XXX is your
printers name), then select Properties.
4.Click the Ports tab to confirm the port settings. 
Make sure that a port named USBnnn (where n is a  number) with Canon XXX appearing
in the Printer column is selected for Print to the  following port(s).
If the setting is incorrect: 
Reinstall the printer driver.
Printing does not start even though the port named  USBnnn is selected:
Launch Canon My Printer from the task tray, select  Diagnose and Repair Printer.
Follow the on-screen instructions to set the correc t printer port, then select Canon
XXX. 
If the problem is not resolved, reinstall the print er driver.
Check 3: Make sure that the USB cable is securely p lugged in to the printer and
the computer. 
W hen the printer is connected to your computer with  a USB cable, check the followings:
If you are using a relay device such as a USB hub, disconn ect it, connect the printer
directly to the computer, and try printing again. If  printing starts normally, there is a
problem with the relay device. Consult the reseller  of the relay device for details.
There could also be a problem with the USB cable. R eplace the USB cable and try
printing again.
Check 4: Make sure that the printer driver is insta lled correctly.
Uninstall the printer driver following the procedur e described in 
Deleting the Unnecessary
Printer Driver
, insert the  Setup CD-ROM
 into the computers disc drive and perform Custom
Install and select IJ Printer Driver to install again.
Check 5: Check the status of the device on your com puter.
Follow the procedure below to check the status of t he device.Page 425 of 468 pages
Message Appears on the Computer Screen
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							1.Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, fo llow the on-screen instructions.
In W indows XP, click Control Panel, Performance and Mai ntenance, System, then click
Device Manager on the Hardware sheet.
2.Double-click Universal Serial Bus controllers then  USB Printing Support.
If USB Printing Support is not displayed, make sure that  the printer is correctly connected
to the computer.
Check 3: Make sure that the USB cable is securely p lugged in to the printer and the
computer.
3.
Click the General tab and make sure that there is n o indication of a problem with the
device. 
If a device error is displayed, refer to W indows help t o resolve the error.
Other Error Messages
Check: If an error message is displayed outside the  printer status monitor, check
the following:
Could not spool successfully due to insufficient d isk space
Delete any unnecessary files to increase the amount  of free space on the disk.
Could not spool successfully due to insufficient memory
Quit other running application softwares to increas e available memory.
If you still cannot print, restart your computer and re try printing.
Printer driver could not be found 
Uninstall the printer driver according to the procedure described in 
Deleting the
Unnecessary Printer Driver
, and then reinstall it.
Could not print Application name - File name 
Try printing again once the current job is complete .
The Inkjet Printer/Scanner/Fax Extended Survey Prog ram Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen
asking for permission to send the printer and appli cation software usage information will be
displayed one month, three months, and then six months a fter the installation. After that, it will be
displayed every six months for about four years. 
Read the instructions on the screen and follow the  procedure below.
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Message Appears on the Computer Screen
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							If you agree to participate in the survey program: 
Click Agree, then follow the on-screen instructions. The printer usage information will be sent
via the Internet. If you have followed the on-scree n instructions, the information will be sent
automatically from the second time onward and the c onfirmation screen will not be displayed
again.
Note
W hen the information is being sent, a caution scree n such as an Internet security screen
may be displayed. In this case, confirm that the program  name is IJPLMUI.exe, then
allow it.
If you deselect the Send automatically from the next t ime check box, the information will
not be sent automatically from the second time onwa rd and a confirmation screen will be
displayed at the time of the next survey. To send the  information automatically, see 
Changing the confirmation screen setting:.
If you do not agree to participate in the survey pr ogram:
Click Do not agree. The confirmation screen will be  closed, and the survey at that time is
skipped. The confirmation screen will be displayed  again two months later.
To uninstall the Inkjet Printer/Scanner/Fax Extende d Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended  Survey Program, click Uninstall, then
follow the on-screen instructions.
Changing the confirmation screen setting:
1. Select items from the Start menu as shown below.
In W indows 7 or W indows Vista, select the Start men u > Control Panel > Uninstall
a program.
In W indows XP, select the Start menu > Control Panel >  Add or Remove
Programs.
Note
In W indows 7 or W indows Vista, a confirmation/warning d ialog box may
appear when installing, uninstalling or starting up  software.
This dialog box appears when administrative rights  are required to perform a
task. 
If you are logged on to an administrator account, f ollow the on-screen
instructions.
2. Select Canon Inkjet Printer/Scanner/Fax Extended Surv ey Program.
3. Select Change. 
If you select Yes after you have followed the on-sc reen instructions, the confirmation
screen will be displayed at the time of the next survey .
If you select No, the information will be sent automat ically.
Note
If you select Uninstall (or Remove), the Inkjet Printer/Scanner/Fax Extended Survey
Program is uninstalled. Follow the on-screen instru ctions.
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Message Appears on the Computer Screen
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							Advanced Guide > Troubleshooting > Cannot Print Properly with Automatic Duplex Printing
U332
Cannot Print Properly with Automatic Duplex Printin g
Check: Is the paper size or media type appropriate?
Make sure that the actual size of the paper is suitable for automatic duplex printing.
The sizes of media suitable for automatic duplex printi ng are A4, Letter, A5, and B5.
Load paper of suitable size, then press the 
RESUME/CANCEL button on the printer.
Make sure that the Page Size or Paper Size setting  matches the actual size of the paper with a
size suitable for automatic duplex printing. 
First, check the Page Size setting in the application soft ware you are printing from.
Then, check the Page Size setting on the Page Setup  sheet in the printer driver setup window.
Note
Duplex printing may not be available depending on the version of the application software.
Make sure that the type of loaded paper is suitable for automatic duplex printing on the Main
sheet in the printer driver setup window.
To switch to manual duplex printing, follow the pro cedure below.
Open the printer driver setup window, clear the Aut omatic check box on the Page Setup sheet, and
reprint. 
W hen performing manual duplex printing, note the fo llowing.
If you are printing three or more pages of a document with manual duplex printing, one side
of all sheets of paper will be printed first. Turn  over the paper and reload the paper in the
printer, and then the reverse side of all sheets of  paper will be printed. Be careful not to
change the order of paper in the stack.
The procedure for reversing the paper varies depend ing on the staple side and printing
orientation. Follow the on-screen instructions.
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Cannot Print Properly with Automatic Duplex Printin g
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							Advanced Guide > Troubleshooting > For W indows Users
U333
For Windows Users
Printer Status Monitor Is Not Displayed
Check: Is the printer status monitor enabled? 
Make sure that Enable Status Monitor is selected on the Option menu of the printer status
monitor.
1.Open the printer driver setup window.
Opening the Printer Driver Setup W indow
2.
On the Maintenance sheet, click View Printer Status .
3.Select Enable Status Monitor on the Option menu if  it is not selected.
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For Windows Users
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							Advanced Guide > Troubleshooting > Error Message Appears on a PictBridge Compliant Device
U334
Error Message Appears on a PictBridge Compliant Dev ice
The following are the possible errors that may occur when printing directly from a PictBridge compliant
device and the countermeasures to clear them.
Note
This section describes errors that are indicated on  Canon-brand PictBridge compliant devices. The
error messages and operations may vary depending on  the device you are using. For errors on non
-Canon PictBridge compliant devices, check the stat us of the Alarm
 lamp and take the
appropriate action to clear the error. For details,  see 
Alarm Lamp Flashes Orange.
For the errors indicated on the PictBridge complian t device and their solution, also refer to the
instruction manual of the device. For other troubles on  the device, contact the manufacturer.
Error Message on the PictBridge Compliant
DeviceAction
Printer in useIf the printer is printing from the computer or
warming up, wait until the job ends.
W hen it is ready, the printer starts printing 
automatically.
No paperLoad paper, and select Continue* in the display 
on your PictBridge compliant device. 
* To resume printing, you can also press the 
RESUME/CANCEL button on the printer instead of
selecting Continue on the device.
Paper ErrorIf the Paper Output Tray is closed, open it. The 
printer resumes printing. If the Inner Cover is 
opened, close it and select Stop in the display on
your PictBridge compliant device to stop printing.
Paper jamSelect Stop in the display on your PictBridge 
compliant device to stop printing. 
Remove the jammed paper, load new paper,
press the  RESUME/CANCEL button on the printer,
then try printing again.
Printer cover openClose the Top Cover on the printer.
No print headThe Print Head is defective or is not installed. 
See 
Five flashes: in Alarm Lamp Flashes Orange
and take the appropriate action.
W aste tank full/Ink absorber fullThe ink absorber is nearly full. 
See 
Eight flashes: in Alarm Lamp Flashes Orange and take the appropriate action.
No ink/Ink cassette errorThe ink tank is not installed properly or empty. 
Check the number of how many the  Alarm
 lamp
flashes and take the appropriate action to resolve 
the error.
Alarm Lamp Flashes Orange
Ink ErrorAn ink tank that was once empty is installed. 
See 
Thirteen flashes: in Alarm Lamp Flashes
Orange
 and take the appropriate action.
Hardware ErrorInk tank errors have occurred. 
Replace the ink tank. Page 430 of 468 pages
Error Message Appears on a PictBridge Compliant Dev ice
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