Canon Pixma Ip4840 User Guide

							Advanced Guide > Troubleshooting > Cannot Install the Application Program
U347
Cannot Install the Application Program 
Easy-WebPrint EX Does Not Start up or Easy-WebPrint EX Menu Does Not Appear
If Easy-W ebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm
the following.
Note
You can use Easy-W ebPrint EX with Internet Explorer 7  or later.
Check 1: Is Canon Easy-WebPrint EX is displayed on  the Toolbars menu in the
Internet Explorers View menu? 
If Canon Easy-W ebPrint EX is not displayed, Easy-W ebPri nt EX is not installed on your
computer. Perform Custom Install on the  Setup CD-ROM
, then select Easy-W ebPrint EX to
install it onto your computer.
Note
If Easy-W ebPrint EX is not installed on your computer,  a message asking you to install it
may be displayed on the notification area on the ta skbar. Click the message, then follow
the instructions on the computer screen to install  Easy-W ebPrint EX.
W hile the installation or download Easy-W ebPrint EX  is in progress, it is necessary to
access the Internet. A connection charge is taken u pon yourself.
Check 2: Is Canon Easy-WebPrint EX selected on the  Toolbars menu in the
Internet Explorers View menu? 
If Canon Easy-W ebPrint EX is not selected, Easy-W eb Print is disabled. Select Canon Easy-
W ebPrint EX to enable it.
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Cannot Install the Application Program
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							Advanced Guide > Troubleshooting > Cannot Connect to Computer Properly
U309
Cannot Connect to Computer Properly 
Printing Speed Is Slow/Hi-Speed USB Connection Does Not Work/This device can
perform faster Message Is Displayed
If your system environment is not fully compatible with  Hi-Speed USB, the printer will operate at a
lower speed provided under USB 1.1. In this case, t he printer operates properly but printing speed
may slow down due to communication speed.
Check: Check the following to make sure that your s ystem environment supports
Hi-Speed USB connection.
Does the USB port on your computer support Hi-Speed  USB connection?
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. W e r ecommend that the cable is no
longer than around 10 feet / 3 meters.
Does the operating system of your computer support  Hi-Speed USB connection?
Obtain and install the latest update for your computer .
Does the Hi-Speed USB driver operate properly? 
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware
and reinstall it on your computer.
Important
For details on Hi-Speed USB of your system environment, co ntact the manufacturer of
your computer, USB cable, or USB hub.
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Cannot Connect to Computer Properly
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory
U310
Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, conf irm the
paper and print quality settings first.
Check 1: Do the page size and media type settings m atch the size and
type of the loaded paper? 
W hen these settings are incorrect, you cannot obtai n a proper print result.
If you are printing a photograph or an illustration,  incorrect paper type settings may reduce the quality
of the printout color. 
Also, if you print with an incorrect paper type setting , the printed surface may be scratched.
In borderless printing, uneven coloring may occur d epending on the combination of the paper type
setting and the loaded paper.
The method of confirming the paper and print qualit y settings differs depending on what you do with
your printer.
To print from a PictBridge compliant 
deviceConfirm by using your PictBridge compliant device.
Printing Photographs Directly from a PictBridge
Compliant Device
To print from a computerConfirm by using the printer driver.
Printing with Easy Setup
Check 2: Make sure that the appropriate print quali ty is selected
referring to the table in Check 1. 
Select a print quality option suitable for the paper  and image for printing. If you notice blurs or uneven
colors, increase the print quality setting and try  printing again.
Note
You cannot change the print quality setting from a Pict Bridge compliant device.
Check 3: If the problem is not resolved, there may  be other causes.
See also the sections below:
Cannot Print to End of Job
Part of the Page Is Not Printed
No Printing Results/Printing Is Blurred/Colors Are  W rong/W hite Streaks
Lines Are Misaligned
Line or Image Does Not Print or Prints Partially
Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Back of the Paper Is Smudged
Vertical Lines Are Printed on the Sides of the Printou t
Colors Are Uneven or Streaked
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Print Results Not Satisfactory
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Cannot Print to End of Job
U311
Cannot Print to End of Job
Check 1: Is the size of the print data extremely la rge?
Click Print Options on the Page Setup sheet. Then,  select the Prevent loss of print data check box in
the displayed dialog.
Check 2: Is the space of your computers hard disk  sufficient?
Delete unnecessary files to free disk space.
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Page 394 of 468 pages
Cannot Print to End of Job
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Part of the Page Is Not Printed
U312
Part of the Page Is Not Printed
Check: When performing automatic duplex printing, t he reason below is
possible. 
W hen performing automatic duplex printing, the prin table area at the top of the page will be 0.08
inches / 2 mm narrower than the usual. 
For this reason, the bottom of the page may not be  printed. To prevent this, select Use reduced
printing from the printer driver.
Important
Reduced printing may affect the layout depending on  your document.
1.Open the printer driver setup window.
Opening the Printer Driver Setup W indow
Click Here: Printer Driver
* Before clicking here to open the printer driver setup window, quit the running application
software.
2.Click Print Area Setup in the Page Setup sheet and  select Use reduced printing.
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Part of the Page Is Not Printed
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > No Printing Results/Printing Is Blurred/Colors Are
W rong/W hite Streaks
U313
No Printing Results/Printing Is Blurred/Colors Are Wrong/White
Streaks
 No Printing Results
 Printing Is Blurred
 Colors Are Wrong
 White Streaks
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No Printing Results/Printing Is Blurred/Colors Are  Wrong/White Streaks
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							Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check 2: Check the status of ink tanks. Replace the  ink tank if the ink
has run out.
Routine Maintenance
Check 3: Is the orange tape or protective film rema ining?
Make sure that all of the protective film is peeled  off and the L-shape air hole is exposed, as
illustrated in (A). 
If the orange tape is left as in (B), pull the orange  tape and remove it.
Check 4: Print the Nozzle Check Pattern and perform  any necessary
maintenance operations such as Print Head Cleaning. 
Print the Nozzle Check Pattern to determine whether  the ink ejects properly from the print head
nozzles. 
Refer to 
Routine Maintenance for the Nozzle Check Pattern printing, Print Head C leaning, and Print
Head Deep Cleaning.
If the Nozzle Check Pattern is not printed correctly: 
Check to see if a particular colors ink tank is not empt y.
If the Nozzle Check Pattern is not printed correctly th ough ink is sufficient, perform the Print Head
Cleaning and try printing the Nozzle Check Pattern aga in.
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning. 
If the problem is not resolved after performing the  Print Head Deep Cleaning, turn off the printer
and perform another Print Head Deep Cleaning after  24 hours.
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the pr oblem, the Print Head may be damaged.
Contact the service center.
Check 5: When using paper with one printable surfac e, make sure thatPage 397 of 468 pages
No Printing Results/Printing Is Blurred/Colors Are  Wrong/White Streaks
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							the paper is loaded with the printable side facing up.
Printing on the wrong side of such paper may cause  unclear prints or prints with reduced quality.
Refer to the instruction manual supplied with the p aper for detailed information on the printable side.
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No Printing Results/Printing Is Blurred/Colors Are  Wrong/White Streaks
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Lines Are Misaligned
U315
Lines Are Misaligned
Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check 2: Perform Print Head Alignment. 
If the Print Head is misaligned in installing it, straight lines may be printed misaligned. Be sure to
align the Print Head after you install it.
Routine Maintenance
Note
If the problem is not resolved after performing the  Print Head Alignment, perform Print Head
Alignment manually referring to 
Manual Print Head Alignment.
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Lines Are Misaligned
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Line or Image Does Not Print or Prints Partially
U152
Line or Image Does Not Print or Prints Partially
Check 1: Is the size of the print data extremely la rge?
Click Print Options on the Page Setup sheet. Then,  select the Prevent loss of print data check box in
the displayed dialog.
Check 2: Is the Page Layout Printing performed or t he Binding margin
function used? 
W hen the Page Layout Printing or Binding margin fun ction is being used, thin lines may not be
printed. Follow the instructions in Check 1 or try  thickening the lines in the document.
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Line or Image Does Not Print or Prints Partially
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