Canon Pixma Ip4840 User Guide

							Advanced Guide > Troubleshooting 
Troubleshooting 
If an Error Occurs
The Printer Cannot Be Powered On
Alarm Lamp Flashes Orange
POW ER Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
Cannot Install the Printer Driver
Cannot Install the Application Program
Cannot Connect to Computer Properly
Print Results Not Satisfactory
Printing Does Not Start
Printing Stops Before It Is Completed
Printer Moves But Ink Is Not Ejected
Printing Speed Is Not as Fast as Expected
Print Head Holder Does Not Move to the Position for Replacing
Paper Does Not Feed Properly
Paper Does Not Feed from the Paper Source Specified  in the Printer Driver
Paper Jams
Message Appears on the Computer Screen
Cannot Print Properly with Automatic Duplex Printing
For W indows Users
Error Message Appears on a PictBridge Compliant Device
Cannot Use the Contents on CREATIVE PARK PREMIUM
If You Cannot Resolve the Problem
FAQs
Instructions for Use (Printer Driver)
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							Advanced Guide > Troubleshooting > If an Error Occurs
U302
If an Error Occurs
W hen an error occurs in printing such as the printer is out of paper or paper is jammed, a
troubleshooting message is displayed automatically.  Take the appropriate action described in the
message. The message may vary depending on the vers ion of your operating system.
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If an Error Occurs
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							Advanced Guide > Troubleshooting > The Printer Cannot Be Powered On
U303
The Printer Cannot Be Powered On
Check 1: Press the ON button.
Check 2: Make sure that the power plug is securely 
plugged into the
Power Cord Connector of the printer, then turn it b ack on.
Check 3: Unplug the printer from the power supply,  then plug the
printer back in and turn the printer back on after  leaving it for at least 3
minutes. 
If the problem is not resolved, contact the service center.
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Page 383 of 468 pagesThe Printer Cannot Be Powered On
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							Advanced Guide > Troubleshooting > Alarm Lamp Flashes Orange
U329
Alarm Lamp Flashes Orange
W hen a printer error occurs, the Alarm
 lamp flashes orange as shown below. The number of  flashes
indicates the type of error that has occurred. Coun t the flashes and take the appropriate action to correct
the error.
(A) Note the number of flashes 
(B) Flashes repeatedly
Number of flashes/CauseAction
Two flashes: 
Printer is out of paper./Paper does not feed.Reload paper in the Rear Tray or Cassette and
press the  RESUME/CANCEL button on the printer.
Three flashes: 
Paper Output Tray is closed./Paper jams.If the Paper Output Tray is closed, open it. The 
printer resumes printing. 
If opening the Paper Output Tray does not resolve 
the problem, or if the tray was open to begin with, 
the paper may be jammed. Remove the jammed 
paper, reload paper properly in the printer, then
press the RESUME/CANCEL button on the printer.
Paper Jams
Four flashes: 
Ink tank is not installed properly./Ink may have run 
out.If the lamp on the ink tank is not lit, the ink tank 
may not be installed properly. 
Install an appropriate ink tank.
If the lamp on the ink tank is flashing, ink may 
have run out. 
Replacing the ink tank is recommended.
If printing is in progress and you want to continue 
printing, press the printers 
RESUME/CANCEL
button with the ink tank installed. Then printing c an
continue. Replacing the ink tank is recommended 
after the printing. The printer may be damaged if 
printing is continued under the ink out condition.
Routine Maintenance
Note
If multiple ink lamps are flashing, refer to 
Routine Maintenance and confirm the status
of each ink tank.
Five flashes: 
Print Head is not installed./Print Head is defectiv e.Follow the directions given in your setup manual 
to install the Print Head.
If the Print Head is already installed, remove the
Print Head once and then reinstall it. Page 384 of 468 pages
Alarm Lamp Flashes Orange
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							If the error is still not resolved, the Print Head may 
be damaged. Contact the service center.
Six flashes: 
The Inner Cover is opened.W hen you start printing on paper, close the Inner 
Cover, then press the 
RESUME/CANCEL button on
the printer.
Seven flashes: 
Ink tank is not installed in the correct position.Some ink tanks are not installed in the correct 
position. (The lamps on the ink tanks flash.)
More than one ink tanks of the same color are 
installed. (The lamps on the ink tanks flash.)
Confirm that the ink tanks are installed in the
appropriate positions.
Routine Maintenance
Eight flashes: 
Ink absorber is almost full.The ink absorber is almost full. 
Press the printers 
RESUME/CANCEL button to
continue printing. Contact the service center.
Nine flashes:
The printer has not received a response from the 
digital camera./The digital camera or digital video 
camcorder connected is not compatible with this
printer.
Check the device connected to the printer. 
Printing photos directly is possible only with a 
PictBridge compliant device.
A communication time out occurs if an 
operation takes too long or if it takes too much 
time to send data. This may cancel printing. In 
such cases, disconnect and reconnect the 
USB cable.
W hen printing from a PictBridge compliant
device, depending on the model or brand of 
your device, you may have to select a 
PictBridge compliant print mode on the device 
before connecting it to the printer. You may 
also have to turn on your device or select Play 
mode manually after connecting the device to 
the printer. Perform necessary operations
before connecting your device referring to its
instruction manual. 
If the error is still not resolved, check if you can 
print another photograph.
Ten flashes: 
Cannot perform duplex printing.The size of paper may not be compatible with 
automatic duplex printing. The sizes of media 
suitable for auto duplex printing are A4, Letter, A5 ,
and B5. Make sure that the size of the paper 
loaded in the printer is correct. Pressing the 
RESUME/CANCEL button will eject the paper and
restart printing from the front side of the next
paper. The reverse side of the ejected sheet will 
not be printed.
Eleven flashes: 
Automatic Print Head Alignment failed.Print Head nozzles are clogged. 
Press the 
RESUME/CANCEL  button to dismiss
the error, and print the nozzle check pattern to 
check the status of the Print Head.
Routine Maintenance
Paper of size other than A4 or Letter is loaded 
in the Rear Tray. 
Press the 
RESUME/CANCEL button to dismiss
the error, then load a sheet of A4/Letter-sized 
Canon Matte Photo Paper MP-101 with the 
printing side (whiter side) facing UP in the 
Rear Tray.
For Automatic Print Head Alignment, always 
load paper on the Rear Tray.
The Paper Output Slot is exposed to strong 
light. Page 385 of 468 pages
Alarm Lamp Flashes Orange
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							Press the RESUME/CANCEL button to dismiss
the error, and then adjust your operating 
environment and/or the position of the printer
so that the Paper Output Slot is not exposed 
directly to strong light.
After carrying out the above measures, if the 
problem continues after aligning the Print Head 
again, press the 
RESUME/CANCEL button to
dismiss the error, and then perform Manual Print 
Head Alignment.
Manual Print Head Alignment
Twelve flashes: 
Cannot print the contents on CREATIVE PARK 
PREMIUM.You cannot print the contents on CREATIVE PARK 
PREMIUM. 
W hen you print the contents on CREATIVE PARK 
PREMIUM, confirm the message on the computer 
screen, make sure that genuine Canon ink tanks
are installed properly for all colors, then start
printing again.
Thirteen flashes: 
The ink level cannot be detected.The remaining ink level cannot be correctly 
detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Top Cover.
Routine Maintenance
Printing with an ink tank that was once empty may 
damage the printer. 
If you want to continue printing in this condition, 
you need to release the function for detecting the 
remaining ink level. Press and hold the printers 
RESUME/CANCEL button for at least 5 seconds,
and then release it.
W ith this operation, releasing the function for
detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable
for any printer malfunction or damage caused by 
refilled ink tanks.
Note
If the function for detecting the remaining ink 
level is disabled, the ink tank is displayed in 
gray on the printer status monitor.
Routine Maintenance
Fourteen flashes: 
Ink tank cannot be recognized.The ink tank is not compatible with this printer. 
(The lamp on the ink tank is off.) 
Install an appropriate ink tank.
Routine Maintenance
Appropriate ink tank is not installed. 
Printing cannot be executed because the ink
tank is not compatible with this printer.
Install the appropriate ink tank.
Routine Maintenance
If you want to cancel printing, press the 
printers 
RESUME/CANCEL button.
Fifteen flashes: 
Ink tank cannot be recognized.An ink tank error has occurred. (The lamp on the 
ink tank is off.) 
Replace the ink tank.
Routine Maintenance
Sixteen flashes: 
The ink has run out.The ink has run out. (The lamp on the ink tank
flashes.)
Replace the ink tank and close the Top Cover.
Routine Maintenance
Printing under the current condition may damage Page 386 of 468 pages
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							the printer. 
If you want to continue printing in this condition, 
you need to release the function for detecting the 
remaining ink level. Press and hold the printers 
RESUME/CANCEL button for at least 5 seconds,
and then release it.
W ith this operation, releasing the function for
detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable 
for any malfunction or trouble which may be 
caused by continuation of printing under the ink 
out condition.
Note
If the function for detecting the remaining ink 
level is disabled, the ink tank is displayed in 
gray on the printer status monitor.
Routine Maintenance
Nineteen flashes: 
An unsupported USB hub is connected.If a PictBridge compliant device is connected via a 
USB hub, remove the hub and connect it directly to
the printer.
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Alarm Lamp Flashes Orange
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							Advanced Guide > Troubleshooting > POW ER Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
U330
POWER Lamp Flashes Green and Alarm Lamp Flashes Ora nge
Alternately
A printer problem has occurred. 
Disconnect the printer cable from the printer, turn the  printer off, and then unplug the printer from the
power supply.
Plug the printer back in and turn the printer back on .
If the problem is not resolved, contact the service center.
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POWER Lamp Flashes Green and Alarm Lamp Flashes Ora nge Alternately
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							Advanced Guide > Troubleshooting > Cannot Install the Printer Driver
U308
Cannot Install the Printer Driver
If the installation does not start even after the  Setup CD-ROM is inserted
into your computers disc drive: 
Start the installation following the procedure belo w.
1.Click Start then Computer. 
In W indows XP, click Start then My Computer.
2.Double-click the  CD-ROM icon on the displayed window.
If the contents of the CD-ROM are displayed, double-cli ck MSETUP4.EXE.
Note
If the CD-ROM icon is not displayed, try the following:
Remove the CD-ROM from your computer, then insert it  again.
Restart your computer.
If the icon is still not displayed, try different discs and  see if they are displayed. If other discs are
displayed, there is a problem with the  Setup CD-ROM
. In this case, contact the service center.
If you are unable to proceed beyond the Printer Con nection screen:
If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is
securely plugged into the USB port of the printer a nd is connected to the computer, and then follow
the procedure below to reinstall the MP Drivers.
Note
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Cannot Install the Printer Driver
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							The printer is not detected. Check the connection. may be displayed depending on the
computer you use. In this case, follow the procedur e below to reinstall the MP Drivers.
1.Click Cancel.
2.Click Start Over on the Installation Failure screen .
3.Click Back on the screen that appears next.
4.Click Exit on the PIXMA XXX screen (where XXX is your p rinters name), then
remove the CD-ROM.
5.Turn the printer off.
6.Restart the computer.
7.Make sure that you have no application software running .
8.Insert the CD-ROM again, then perform Easy Install to install the printer driver.
In other cases:
Follow the procedure described in your setup manual for proper installation.
If the driver was not installed correctly, uninstall the  printer driver, restart your computer, then reinstall
the driver.
Deleting the Unnecessary Printer Driver
If you reinstall the printer driver, perform Custom I nstall on the Setup CD-ROM, then select IJ Printer
Driver.
Note
If the installer was forced to be terminated due to  a W indows error, the system may be in an
unstable condition and you may not be able to insta ll the driver. Restart your computer before
reinstalling.
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Cannot Install the Printer Driver
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