Canon Imageclass Mf5960dn User Guide

							9-11
Trou\fleshooting
This	message	appears	when	the	paper	size	loaded	in	the	paper	drawer	or	multi-purpose	tray	does	not	match	the	size	specified	in	
,	,	or	
	in	the		menu.	When	this	message	appears,	follo
 w
	the	steps	in	
the	proc

edure
	\felow
 .
 NOTE
Ignore the \fessage and p\Rroceed to print
You can print on paper currently set in the pa\Iper drawer or multi-purpose tray if you press [\fK] to ignore the message. Note that this may cause 
unexpected print results, for example, a part of the image may not be printed at all.
Changing the paper size in the  \fenu to \fatch the size loaded in the pa\Rper drawer or \fulti-purpose tray
Cancel	the	jo\f	and	refer	to		e-Manual	→	Basic	Operation	→	Setting	the	Paper	Size	and	Type	→	For	the	Paper	Dra wer,	to	change	the	paper	size	in		menu.
 IMPORT\bNT 
When printing fro\f the printer driver
Make sure that the paper s\Iize specified in the\I printer driver also matches the size loaded in the pap\Ier drawer or multi-purpose tray.
Loading the paper size specified in the  \fenu
See “Loading Paper” (→P. 2-9) and load the\I size specified in the\I  menu.
When  \bppears
   
						

							9-12
Trou\fleshooting
If	a	pro\flem	occurs	while	the	machine	is	in	use,	try	the	actions	suggested	in	this	section	\fefore	contacting	technical	support
Check the Following First
Is the power switched ON?
Make	sure	that	the	power	cord	is	securely	plugged	into	the	machine	and	into	the	wall	outlet.
Make	sure	that	electricity	is	supplied	from	the	power	cord.
\bse
	another	pow
 er
	cor
 d
	or	check	to	see	if	the	cor
 d
	is	\froken	using	a	voltmet
 er.
Turn	ON	the	power	switch.
If
	this	wor
 ks
Has the power switch been just turned ON\R?
Wait	a	few	moments	until	the	machine	starts	and	warms	up.
If
	this	wor
 ks
Is the \fachine in th\Re sleep \fode?
Press	[]	(Energy	Saver)	on	the	operation	panel	to	return	from	the	sleep	mode.
If
	this	wor
 ks
\bre the settings properly configured?
If	the	machine	makes	the	error	sound	and	does	not	start	operating	even	after	[]	(Start)	has	\feen
pressed,
	the	settings	may	not	hav

e
	\feen	configur

ed
	proper

ly.
	Check	the	configur

ed
	settings.
Is the Error indicator on or blinking?
Make	sure	that	paper	is	loaded	properly	in	the	paper	drawer	or	multi-purpose	tray.
	“Loading	Paper”	(→ P.	2-9)
Check	to	see	if	there	is	a	jam	somewhere	inside	the	machine.
	“Clearing	Jams”	(→P.	9-2)
Turn	OFF	the	power	switch,	wait	10	seconds,	and	turn	it	\fack	ON.
Aft er
	the	pro\flem	has	\feen	solved
 ,
	the	Err
 or
	indicat
 or
	goes	out	and	the	screen	retur
 ns
	to	the	stand\fy	mode.	If	the	Err
 or
	
indicator	keeps	\flinking

,
	unplug	the	pow
 er
	cor
 d
	and	con
 tact
	your	local	authoriz
 ed
	Canon	dealer	or	the	Canon	help	line.
I

f
	this	wor
 ks
Troubleshooting
   
						

							9-13
Trou\fleshooting
Does a \fessage appear on the screen?
If	an	error	message	appears	on	the	screen,	see	the	following	section	and	try	the	appropriate	action.
	“Onscreen	Message”	(→ P.	9-8)
Pr
int
	the	transmission	management	repor
 t
	to	see	if	the	repor
 t
	show
 s
	any	err
 ors.
	e-Manual	→	Basic	Operation	→	Printing	List	→	Printing	a	Communication	Management	Report
If
	this	wor
 ks
Is the telephone line connected or configured properly?
Make	sure	that	the	telephone	ca\f le	is	pro perly	con nected.	Mak e	sur e	tha t	the	ca\f les	for	the	tel ephone	lin e	por t	and	ext ernal	dev ice	
por

t
	on	the	\fac
 k
	of	the	mac
 hine
	are	not	con
 nected
	inv
 ersely.
	See	the	Sta
 rter
	Gui
 de.
Make	sure	that	the	line	type	(dial	or	push)	specified	in	the	menu	matches	the	type	of	line	connected	to	the	machine.
	“Select	Line	Type”	(→P.	6-22)
Make	sure	that	the	telephone	line	is	not	receiving	interference	from	near\fy	devices	such	as	a	microwave
oven.
	This	may	affec
 t
	the	status	of	the	telephone	line.
If You Cannot Solve a Proble\f
See “Troubleshooting” in the e-Manual, then solve the proble\f.
  
						

							9-14
Trou\fleshooting
The	machine	cannot	\fe	used	while	the	power	supply	is	cut	off.
When there is a p ower failure, you can or cannot perfor\f the following fax operations.
•	 You
	cannot	send	or	rec

eive
	faxes
 .
•	 You
	may	not	\fe	a\fle	to	make	a	call	using	the	ex

ternal
	telephone
 ,
	depending	on	your	telephone	syst
 em.
•	 You
	may	\fe	a\fle	to	answer	a	call	using	the	ex

ternal
	telephone
 ,
	depending	on	your	telephone	syst
 em.
 IMPORT\bNT 
To save docu\fents in \fe\fory when the power supply is cut o\Rff
If the power is lost due to a power failure or the power cord is accidentally u\Inplugged, data can be stored in memory for approximately 5 minutes 
so you can back it up. To store document in the \Imemory requires the printer’s built-in battery must be charged for more than 6 hours. ( The printer’s 
power switch is turned \fN for more than 16 hours.)
When a Power Failure Occurs
   
						

							9-15
Trou\fleshooting
 NOTE
To contact your local authorized Canon dealer
When a problem occurs that is\I not suggested in the e-Manual, or a problem persists if you follow the instructions, or you cannot determine the 
nature of the problem, contact your local authorized Canon dealer
Paper Curls
Try	one	of	the	following	to	solve	the	pro\flem.
 Da\fp paper is used .
Solution 1Replace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Solution 2Follow	the	steps	in	the	procedure	\felow	when	plain	paper	16	to	23	l\f	Bond	(60	to	89	g/m²	)	is	loaded.
1.	 Acc ess	the	[Page	Setup ]	ta\f.
2.	
Set
	[Paper	Type]	to	[Plain	Paper	L].
Solution 3
Change	the		setting	from	the	opera tion	panel.	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→	
(low)
	(high)
*	 Paper
	curls	and	creases	can	\fe	minimized	\fy	changing	the	paper	type	and	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

The
	more	effec

tive
	the	setting	\fecomes
 ,
	the	slow
 er
	the	prin
 t
	speed.
 The paper type loaded is not ap\Rpropriate.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper	specifications.
	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Printing Results \bre Not Good
   
						

							9-16
Trou\fleshooting
Paper Creases
Try	one	of	the	following	to	solve	the	pro\flem.
 T he paper stack is not lo\Raded correctly.
SolutionLoad	the	paper	stack	correctly.	“Loading	Paper”	(→ P.	2-9)
 Da\fp paper is used.
SolutionReplace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 The paper type loaded is not ap\Rpropriate.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper	specifications
.
	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 There is a foreign object inside the \fachin\Re.
SolutionRemove	the	foreign	o\fject	from	the	machine.
 Paper creases due to the paper type used or usage conditions of the \fa\Rchine.
Solution 
Change	the		setting	from	the	opera tion	panel.	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→	
(low)
	(high)
*	 Paper
	curls	and	creases	can	\fe	minimized	\fy	changing	the	paper	type	and	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

The
	more	effec

tive
	the	setting	\fecomes
 ,
	the	slow
 er
	the	prin
 t
	speed.
  
						

							9-17
Trou\fleshooting
Vertical Streaks \bppear on the Output
Try	one	of	the	following	to	solve	the	pro\flem.
 Due t o the paper type or usage conditions, vertical streaks appear on the output.
Solution 1Replace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Solution 2
To copy
Change	the		setting	from	the	opera tion	panel.
T
o print fro\f USB Direct Print or a co\fputer
For
	\bSB	Direc

t
	Pr
 int,
	change	the		setting	in	the	opera
 tion
	panel.
T

o
	prin
 t
	from	a	comput
 er,
	change	the	[Special	Pr
 int
	Adjustmen
 t]
	setting	in	the	prin
 t
	driv
 er.
	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→		→	
(low)
	(high)
*	 Streaks
	can	\fe	minimized	\fy	changing	the	paper	type	or	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

The
	more	effec

tive
	the	setting,	the	low

er
	the	density	\fecomes
 .
	Additionally
 ,
	the	outline	of	te
 xt
	and	images	may	\fe	reproduc

ed
	less	clearly

,
	and	images	may	appear	slightly	jagged.
*	

If
	you	cannot	solve	the	pro\flem	even	setting	,	set		to	.
Solution 3
To print received faxes or the print report
Change	the		setting	to		from	the	opera tion	panel.
T
o apply the soluti\Rons to all the jobs
Change
	the		setting	to		in	the	prin

t
	driv
 er.
	e-Manual	→		Maintenance	→	Special	Mode
*	 Streaks	can	\fe	minimized	\fy	changing	the	paper	type	or	usage	conditions ,	without	needing	to	change	the	setting.
*	
If
	you	set	this	option	to	,	the	prin
 ting
	speed	will	\fe	slow
 .
 The toner cartridge was replaced recently, or the \fachine ha\Rs not printed anything for an extended period of 
ti\fe.
Solution
Change	the	setting	of		from	the	operation	panel.	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→		→	
(low)
	(high)
*	 Streaks
	can	\fe	minimized	\fy	changing	the	paper	type	or	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

If
	you	set	this	option	to	,	the	prin

ting
	speed	will	\fe	slow
 .
  
						

							9-18
Trou\fleshooting
Toner S\fudges and Sp\Ratters \bppear around Text and I\fages
Try	one	of	the	following	to	solve	the	pro\flem.
 T he paper type loaded is not ap\Rpropriate.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper	specifications .
	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 Due to the paper type (for exa\fple, heavy paper) or usage conditions (for exa\fple, dry conditions), toner 
s\fudges and spatters appear on the output.
Solution 
Change	the		setting	to		from	the	operation	panel.	e-Manual	→		Maintenance	→	Special	Mode
*	 Set	this	setting	to		unless	the	a\fov e	mentioned	pro\flem	occurs .	*	 The	prin

t
	quality	may	\fecome	low
 er
	when	this	setting	is	ena\fled,	depending	on	the	paper	type	used	(for	example
 ,
	thin	paper)	or	usage	conditions	(humid	conditions).
The Botto\f Edge of Paper or Following Paper Has S\fudge Marks
Perform	following	procedure.
 \b docu\fen t with no \fargins was printed.
Solution 1Data	is	printed	with	a	margin	of	5	mm	(10	mm	for	envelopes).	Provide	a	margin	around	the	data.	“Printa\fle	Area”	(→ P.	2-8)
Solution 2
Perform	the	following	procedure	in	the	printer	driver.
1.	Display	the	[Finishing]	sheet.
2.	Click	[A

dvanced
	Setting].
3.	Set	[Enlarge	Pr

int
	Ar
 ea]
	to	[O
 ff ].
   
						

							9-19
Trou\fleshooting
\b Portion of the Page Is Not Printed
Perform	one	of	the	following	solutions	according	to	the	cause.
 \b docu\fen t with no \fargins was printed.
Solution 1Data	is	printed	with	a	margin	of	5	mm	(10	mm	for	envelopes).	Provide	a	margin	around	the	data.	“Printa\fle	Area”	(→ P.	2-8)
Solution 2
Perform	the	following	procedure	in	the	printer	driver.
1.	Display	the	[Finishing]	sheet.
2.	Click	[A

dvanced
	Setting].
3.	Set	[Enlarge	Pr

int
	Ar
 ea]
	to	[O
 ff ].
  
						

							9-20
Trou\fleshooting
Custo\fer Support (U.S.\b.)
If	you	cannot	solve	a	pro\flem	\fy	referring	to	the	information	
in	this	chapter
,
	con
 tact
	the	Canon	Cust
 omer
	Car
 e
	Cen
 ter
	at	
1-800-OK-

CANON,
	Monda
 y
	through	Fr
 iday,
	\fetw
 een
	8:00	A.M.	
and	8:00	P.M.	EST.	On-line	support	is	av

aila\fle
	24	hours	a	day	at	
http://ww

w.canontechsupport.com.
Please have the following infor\fation ready when 
contacting the Canon Custo\fer Care Center: •	 Product
	name	(imageCLASS	MF5960dn/MF5950dw)
•	 S

erial
	num\fer	(a	charac
 ter
	string	of	3	letters	and	a	5-dig
 it
	num\fer;	locat

ed
	on	the	ra
 ting
	la\fel	on	the	rear	side	of	the	machine	or	on	the	la\fel	on	inside	of	the	machine’

s
	fron
 t
	cov

er)
	Rating label
•	 Place	of	purchase
•	 Nature
	of	the	pro\flem
•	

Steps
	you	hav
 e
	taken	to	solve	the	pro\flem	and	the	results
 IMPORT\bNT 
If you atte\fpt to fix the \fachine y\Rourself
It may void the limited warranty.
Custo\fer Support (Canada)
Canon	Canada	Inc.,	offers	a	full	range	of	customer	technical	
support	options*:*	 Availa\fle	support	options	are	su\fject	to	change	without	notice .
•	 To	perform	step-\fy-step	trou\fleshooting ,	send	e-mail	to	technical	support
,	download	driv ers	or	support	documents ,	or	view	answers	to	frequen

tly
	asked	questions,	visit	http://
w

ww.canon.ca/
•	 Free
	live	technical	support	is	av

aila\fle
	from	9	A.M.	to	8	P.M.	EST,	Monda

y
	through	Fr
 iday
	(ex
 cluding
	holiday
 s),
	for	products	still	under	war

ranty
	1-800-OK
 -CANON
•	 To
	find	the	location	of	the	authoriz

ed
	servic
 e
	facility	nearest	you,	visit	http://w

ww.canon.ca/
	or	call	1-	800-OK
 -CANON.
•	 If
	the	pro\flem	cannot	\fe	cor

rected
	via	these	technical	support	options,	repair	options	are	av

aila\fle
	from	the	technical	support	personnel	via	the	we\fsit

e
	at	http://w
 ww.
canon.ca/
Please have the following infor\fation ready when 
contacting the Canon Custo\fer Care Center: •	 Product
	name	(imageCLASS	MF5960dn/MF5950dw)
•	 S

erial
	num\fer	(a	charac
 ter
	string	of	3	letters	and	a	5-dig
 it
	num\fer;	locat

ed
	on	the	ra
 ting
	la\fel	on	the	rear	side	of	the	machine	or	on	the	la\fel	on	inside	of	the	machine’

s
	fron
 t
	cov

er)
	Rating label
•	 Place	of	purchase
•	 Nature
	of	pro\flem
•	

Steps
	you	hav
 e
	taken	to	solve	the	pro\flem	and	the	results
 IMPORT\bNT 
If you atte\fpt to fix the \fachine y\Rourself
It may void the limited warranty.
When a Proble\f Cannot Be Resolved
 W\bRNING
If the \fachine \fakes strange noises or e\fit\Rs s\foke or 
an odd odor
Turn \fFF the power switch immediately, disconnect the 
power cord, and contact the Canon Customer Care Center. 
Do not attempt to disassemble or repair the machine \I
yourself.
 W\bRNING
If the \fachine \fakes strange noises or e\fit\Rs s\foke or 
an odd odor
Turn \fFF the power switch immediately, disconnect the 
power cord, and contact the Canon Customer Care Center. 
Do not attempt to disassemble or repair the machine \I
yourself.