Canon Imageclass Mf5960dn User Guide

							9-1
Ch\fpter
9
Troubleshooting
This	chapter	descri\fes	solutions	for	cases	such	as	paper	jam	and	when	pro\flems	are	not	
solved.
Cle\fring J\fms 9-2
Document Jams in the Feeder 9-2
Paper Jams in the \futput A\Ir ea
 9-\b
Paper Jams in the M

ulti-Purpose Tray
 9-\b
Paper Jams in the P

aper Drawer (Drawer 1 or 2)
 9-\b
Paper Jams in the Back C

over and Duplex Unit
 9-5
Paper Jams in the F

ront Cover
 9-6
Paper Jams in the 2-sided\I 

Transport Guide
 9-7
Onscreen Mess\fge 9-8
\brror Codes
 9-8
When  Appe\frs
 9-11
Troubleshooting
 9-12
Check the Following First 9-12
Is the power switched \fN? 9-12
Has the power swit ch been just turned \fN?
 9-12
Is the machine in t\Ihe sleep mode?
 9-12
Are the settings proper

ly configured?
 9-12
Is the Error indicat

or on or blinking?
 9-12
Does a message appe\Iar on the screen?
 9-13
Is the telephone line conne\Ict

ed or configured properly?
 9-13
If You Cannot Solve a Problem 9-13
When \f Power F\filure Occurs 9-14
Printing R esults Are Not Good
 9-15
Paper Curls 9-15
Paper Creases
 9-16
Vertical Str

eaks Appear on the\I \futput
 9-17
Toner Smudges and S\Ipatters Appear ar

ound Text and Images
 9-18
The Bott

om Edge of Paper or  
Following Paper Has Smudge Marks
 9-18
A Portion of the P

age Is Not Printed
 9-19
When \f Problem C\fnnot Be Resolved 9-20
Customer Support (U.S.A.) 9-20
Customer Suppor t (Canada)
 9-20
   
						

							9-2
Trou\fleshooting
See “Maintenance and Inspections” (→P. xv) in “Important 
Safety Instructions” as well.
Keys to be used for this operation
	appears	on	the	screen,	a	paper	jam	has	occurred	
in	the	feeder	or	somewhere	inside	the	machine.	To	remo
ve
	the	
jammed	document	or	paper,	follo

w
	the	onscreen	instructions
 .
	“Document	Jams	in	the	Feeder”	(→ P.	9-2)
	“Paper	Jams	in	the	Output	Area”	(→ P.	9-4)
	“Paper	Jams	in	the	Multi-Purpose	Tra y”	(→ P.	9-4)
	“Paper	Jams	in	the	Paper	Drawer	(Dra wer	1	or	2)”	(→ P.	9-4)
	“Paper	Jams	in	the	Back	Cover	and	Duple x	\bnit”	(→ P.	9-5)
	“Paper	Jams	in	the	Front	Co ver”	(→ P.	9-6)
	“Paper	Jams	in	the	2-sided	Transpor t	Guide”	(→ P.	9-7)
 IMPORT\bNT 
Perfor\f the operation while the \fachi\Rne is still ON
If it is turned \fFF, the data that is\I printing will be erase\Id.
If the ja\f\fed paper is torn
Remove all torn pieces of paper \Ito avoid further jams.
If paper ja\fs occur repeatedly
Check the followings.
•
 Fan the paper stack\I and tap the edge \Ion a flat surface t

o align 
the paper before loading it into the machine.
•
 Make sur

e that the paper y\Iou are using meets the \Irequirements 
for use.
 e-Manual → Specifications → Paper → Supported Paper Types
•
 Make sur
 e that you have removed all scraps of pa\Iper from the 
inside of the mach\Iine.
Do not touch the high-voltage contacts (\b) or the 
electrical contacts (B)
This may result in damage to the machine.
	 		(A)
(B)
Do not touch the transfer roller (C)
This may result in deterioration of print quality.
	 		
(C)
Do not touch the feeder roller (D)
This may result in malfunctions or damage to the machine.
	 		
(D)
 NOTE 
Do not force the ja\f\fed docu\fent or paper out of the 
\fachine.
Contact your local authorized Canon dealer or the \ICanon help line 
for assistance, if needed.
Docu\fent Ja\fs in the Feeder
Follow	onscreen	instructions	as	well	as	the	ones	provided	in	
this	section	to	remo

ve
	jammed	documents
 .
1 Press [].
			
  Paper jam.
Press [  ] to
display steps.
2 Remove the document lo\fded in the feeder.
3 Open the feeder cover.
	 		
Clearing Ja\fs
    
						

							9-3
Trou\fleshooting
4 Move the rele\fse lever (A) to the position shown 
in the figure.
	 		
(A)
5 Remove the j\fmmed document by pulling it 
gently
.
	 		
6 Open the inner cover.
	 		
7 Remove the j\fmmed document by pulling it 
gently
.
	 		
8 Lift the document feeder tr\fy \fnd remove the 
document b
y pulling it gently.
	 		
(A)
9 Put the document feeder tr\fy b\fck into pl\fce.
	 		
10 Close inner cover.
	 		
11 Close the feeder cover.
	 		
12 Open the feeder or the pl\ften gl\fss cover \fnd 
remo
ve the document by pulling it gently.
	 		
13 Close the feeder or the pl\ften gl\fss cover gently.
14 Pl\fce document in the feeder.
   
						

							9-4
Trou\fleshooting
Paper Ja\fs in the Output \brea
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo
ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Lift the sc\fnning pl\ftform.
	 		
3 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
4 Lower the sc\fnning pl\ftform.
5 When the following screen \fppe\frs, select  
using [
] \fnd press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Ja\fs in the Multi-Purpose Tray
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo

ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Remove the j\fmmed p\fper by pulling it out 
gently
.
If it cannot be removed easily, do not pull it ou\It forcibly. Perform 
the procedure at the position \Ithat is indicated on the message \I
display.
	 		
3 When the following screen \fppe\frs, select  
using [
] \fnd press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Ja\fs in the Paper Drawer (Drawer 
1 or 2)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo

ve
	jammed	paper.
1 Press [].
Press [\fK] to exit the operati\Ion screen.
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
   
						

							9-5
Trou\fleshooting
2 Pull out the p\fper dr\fwer h\flfw\fy.
			
If paper is jammed \Iin the optional pap\Ier drawer (Drawer 2), also 
pull out this drawer halfway.
3 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
4 Set the p\fper dr\fwer.
If the optional pape\Ir drawer (Drawer 2) is installed, close the 
optional paper drawer also.
5 When the following screen \fppe\frs, select  
using [
] \fnd press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Ja\fs in the Back Cover and Duplex 
Unit
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo

ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Open the b\fck cover.
	 		
3 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
4 Close the b\fck cover.
5 Open the lower re\fr cover.
	 		
6 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
7 Close the lower re\fr cover.
8 When the following screen \fppe\frs, select  
using [
] \fnd press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
   
						

							9-6
Trou\fleshooting
Paper Ja\fs in the Front Cover
1 Press [].
Press [\fK] to exit the operati\Ion screen.
			
  Paper jam.
Press [  ] to
display steps.
Close back cover
if it is open.
2 If you \fre using the multi-pu\Frpose tr\fy, close it.
	 		
3 Open the front cover while holding down the 
open button.
	 		
(A)
4 Remove the toner c\frtridge.
Immediately place the toner cartridge into the original protective 
bag or wrap it with\I a thick cloth.
5 Hold the green t\fbs ( A), \fnd push the tr\fnsport 
guide forw\frd \fnd down.
Do not take your hands off the \Itransport guide until it ha\Is reached 
the original position in St\Iep 7.
	 		
6 Remove the j\fmmed p\fper by pulling it out 
gently
.
Remove it as horizontally as possible s\Io that loose toner does not 
spill out.
	 		
7 Slowly move the tr\fnsport guide to its origin\fl 
position.
8 Hold the p\frt where the g reen se\fl is \ftt\fched 
\fnd open the roller cover.
	 		
9 Remove the document by pulling it gently.
	 		
10 Put the roller cover b\fck in pl\fce gently.
11 Insert the toner c\frtridge.
Fit (A) on both sides of\I the toner cartridge into the guides located 
on both sides of th\Ie machine and slide\I the toner cartridge into the 
machine until the t\Ioner cartridge comes to rest and is held aga\Iinst 
the back of the mac\Ihine.
	 		
(A)
(A)
12 Close the front cover.
   
						

							9-7
Trou\fleshooting
Paper Ja\fs in the 2-sided \RTransport Guide
1 Press [].
Press [\fK] to exit the operati\Ion screen.
			
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Pull out the p\fper dr\fwer.
	 		
3 Holding the green t\fbs ( A), open the 2-sided \F
tr\fnsport guide.
	 		
(A)
4 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
5 Holding the green t\fbs , close the 2-sided 
tr\fnsport guide securely.
Make sure that both ends of\I the paper exit gu\Iide are closed.
	 		
6 Set the p\fper dr\fwer.
7 When the following screen \fppe\frs, select  
using [
] \fnd press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
   
						

							9-8
Trou\fleshooting
If	messages	appear,	see	the	following	and	solve	the	pro\flem.
		e-Manual	→	Trou\fleshooting	→	Onscreen	Messages	
An	err
or
	code	is	a	3-dig
 it
	code	rec
 orded
	in	the	err
 or
	log	when	an	err
 or
	occurs
 .
You
	can	view	the	code	in	the	follo

wing
	repor
 ts
	and	log:
Error codes•	 Error	send	repor t
•	 Error	rec eive	repor t
•	 Jo\f	histor y	display ed	on	the	syst em	status	screen	























































Error Report (Send)
Send job resulted in error\f
Job No\f
Address
N\bme
St\brt Time
C\bll Length
Sheets
Result 0123
0123456789
n\bme
01/01 02:07 AM
0115
1
NG
#018  Busy/No Sign\bl           
Error code
01/01/2011 02:07 PM  FAX
123XXXXXXXCANON P\f0001
For	more	information	on	the	reports,	refer	to	the	following.
		e-Manual	→	Basic	Operation	→	Printing	the	Report	Automatically	
For	details	on	the	err

or
	code
 ,
	see	the	follo
 wing.
#001Pro\flem A	document	jam	has	occur red.
Action Remove	the	jammed	document .
#003 Pro\flem The
	machine	is	taking	consider

a\fle
	time	to	send	high-v
 olume
	data.
A

ction
	1 R
 educe
	the	scan	resolution	and	try	to	send	the	document	again.
Ac

tion
	2 R
 educe
	the	scan	resolution	or	ask	the	sender	to	split	the	document	int
 o
	smaller	su\fsets	and	send	one	su\fset	at	a	time.
#005 P

ro\flem
	1 T
 he
	rec
 eiving
	fax	machine	did	not	respond	within	35	seconds
 .
Action Repeat
	the	sending	proc

edure
	from	the	\feginning
 .
	Additionally
 ,
	ask	the	recipien
 t
	to	check	the	fax	machine.	When	making	an	ov

erseas
	call,	add	a	pause	to	the	fax	num\fer.
P

ro\flem
	2 T
 he
	rec
 eiving
	fax	machine	may	not	\fe	a	G3	fax	machine.
A

ction Make
	sure	the	rec

eiving
	fax	machine	is	a	G3	fax	machine.	If	it	is	a	G3	fax	machine,	send	the	document	again.	Other
 wise,
	switch	to	the	communica

tion
	mode	support
 ed
	\fy	the	rec
 eiving
	fax	machine	and	send	the	document	again.
#012 Pr

o\flem The
	rec
 eiving
	fax	machine	is	out	of	paper.
A

ction Make
	sure	that	there	is	enough	paper	loaded	in	the	rec
 eiving
	fax	machine's	paper	tra
 y.
#018 Pro\flem
	1 No	response	is	o\ftained	aft

er
	redialing	the	num\fer.	The	line	may	\fe	\fusy	or	disconnec
 ted.
Action Wait
	a	few	seconds	\fefor

e
	trying	to	dial	the	num\fer	again.	Make	sure	that	the	rec
 eiving
	fax	machine	is	ready	to	rec
 eive
	a	document	if	you	still	cannot	send	a	fax.	Wait	a	few	more	seconds	\fefor

e
	trying	to	dial	the	num\fer	again	if	the	line	is	still	\fusy.
Pr

o\flem
	2 Y
 ou
	cannot	send	a	fax	\fecause	the	line	is	\fusy	or	disconnec
 ted.
Action Make
	sure	that	the	rec

eiving
	fax	machine	is	ready	to	rec
 eive
	a	document	and	try	to	dial	the	num\fer	again.
Pr

o\flem
	3 T
 he
	settings	configur
 ed
	on	the	rec
 eiving
	fax	machine	may	not	\fe	the	same	with	your	fax	machine.
A

ction Make
	sure	that	the	rec
 eiving
	fax	machine	is	ready	to	rec
 eive
	a	document	and	try	to	dial	the	num\fer	again.
Pr

o\flem
	4 No	pause	was	added	to	the	fax	num\fer	when	sending	a	fax	ov
 erseas.
Action Add
	a	pause	aft

er
	the	coun
 try
	code	or	in	fron
 t
	of	the	fax	num\fer	and	dial	the	num\fer	again.	When	sending	a	fax	to	a	destination	reg

istered
	in	a	one-t
 ouch
	key,	switch	to	the	ov
 erseas
	transmission	mode	on	the	detailed	setup	screen.
Onscreen Message
Error Codes
   
						

							9-9
Trou\fleshooting
#022Pro\flem You
	are	restr
 icted
	to	send	faxes	from	your	comput
 er.
Action You	need	to	disa\fle	the	restr
iction.	Con tact	your	administra tor	for	more	infor mation.		e-Manual	→	Secur
ity	→	Restr icting	to	Specify	Destina tions	and	\bse	the	Sending	Func tions		→	Restr icting	to	Send	Fax es	from	Your	Comput
er	
#037Pro\flem
	1 T

he
	machine	memory	is	full.
A

ction Print,
	send,	or	delete	any	documents	stor
 ed
	in	memory
 .
Pro\flem
	2 T

he
	data	size	ex
 ceeds
	the	machine's	memory	capacity
 .
Action Reduce
	the	data	resolution	or	change	the	file	for

mat
	to	reduc
 e
	the	data	size
 .
Pro\flem
	3 T

he
	memory	is	full	when	using	the	secure	prin
 ting.
Action Print
	the	documents	in	sever

al
	\fat
 ches
	or	send	the	jo\f	without	using	the	secure	prin
 ting.
		e-Manual	→	Security	→	Entering	PIN	for	Printing	(Secure	Printing)	→	Setting	Secure	Printing
#054 Pro\flem
	1 A

n
	a\f\frevia
 tion
	of	the	sender's	name	or	sender's	fax	num\fer	is	not	reg
 istered
	when	the	sender	sends	a	fax	from	a	comput
 er.
Action Register
	an	a\f\frevia

tion
	of	the	sender's	name	as	well	as	the	sender's	fax	num\fer.
P

ro\flem
	2 The	destination	num\fer	is	more	than	40	digits	long	when	sending	a	fax	from	a	comput

er
	or	importing	from	the	address	\fook.
Ac

tion Reduce
	the	num\fer	of	digits	to	less	than	40.
#099 Pr

o\flem A
	jo\f	curr
 ently
	\feing	proc
 essed
	has	\feen	canceled	manually.
A

ction Try
	to	send	or	rec
 eive
	the	document	again.
#408 Pr

o\flem
	1 T

he
	memory	media	was	disconnec
 ted
	while	it	was	\feing	writt
 en
	to
 ,
	and	writing	failed.
A

ction Check
	to	see	if	the	memory	media	was	disconnec
 ted,
	and	try	writing	again.
Pr

o\flem
	2 A

n
	err
 or
	occurs	when	transf
 erring
	images	to	memory	media,	and	images	cannot	\fe	transf
 erred
	normally
 .
Action Check
	the	memory	media	status

,
	and	then	repea
 t
	the	opera
 tion.
Pro\flem
	3 T

he
	connec
 ted
	memory	media	is	for
 matted
	with	an	unsupport
 ed
	file	syst
 em.
Action Make
	sure	that	the	memory	media	is	for

matted
	with	a	file	syst
 em
	that	is	support
 ed
	\fy	the	machine	(FA
 T16
	or	FA
 T32).
#701 Pro\flem
	1 F

ailed
	the	authentica
 tion
	of	ID	or	PIN	in	the	Depar
 tmental
	ID	Managemen
 t.
Action Specify
	the	cor

rect
	dept.	ID	or	PIN	and	redo	the	authentica
 tion.
Pro\flem
	2 T

he
	jo\fs	with	unkno
 wn
	IDs	are	restr
 icted.
Action Need
	to	deactiv

ate
	the	restr
 iction.
	Con
 tact
	the	syst
 em
	manager	(administra
 tor)
	for	the	details	e-Manual	→	Security	→	Specifying	the	Setting	for	Department	ID	Management	→	Specifying	Whether	or	Not	to	Rec eive	a	Pr
int	Jo\f	from	an	\bnkno wn	ID
#703 Pr
o\flem The
	image	reg
 ion
	in	the	memory	is	full.	Cannot	writ
 e.
Action
	1 W

ait
	until	other	TX	jo\fs	are	complet
 ed
	\fefor
 e
	resending
 .
Action
	2 D

elete
	the	documents	sav
 ed
	in	the	memory
 .
	If	it	still	does	not	wor
 k,
	please	turn	the	machine	OFF	and	then	ON	again.
Ac

tion
	3 Split	the	document	int
 o
	smaller	su\fsets	and	send	it.
#752 P

ro\flem
	1 T

he
	SMTP	serv
 er
	name	setting	is	incor
 rect.
Action Select
	the	appropr

iate
	SMTP	serv
 er
	name.	e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts		→	Configur ing	E-Mail	Send	Settings
P
ro\flem
	2 T

he
	domain	name	setting	is	incor
 rect.
Action Select
	the	appropr

iate
	domain	name.	e-Manual	→	Network	Settings	→	Additional	Network	Settings	→	Setting	IPv4	DNS	e-Manual	→	Network	Settings	→	Additional	Network	Settings	→	Setting	IPv6	DNS
Pro\flem
	3 T

he
	netw
 ork
	is	not	connec
 ted.
Action Check
	with	your	netw

ork
	administra
 tor
	to	make	sure	that	the	netw
 ork
	is	opera
 ting
	normally
 .
#753 Pro\flem TCP/IP
	err

ors
	occur	when	sending	files	or	e-mails
 .
	(socket	and	select	err
 ors,
	etc
 .)
Action Make
	sure	that	the	netw

ork
	ca\fle	connec
 tor
	\fetw
 een
	the	machine	and	the	comput
 er
	is	plugged	in	securely
 .
#755 Pro\flem
	1 C

annot
	send	\fecause	TCP/IP	is	not	running	proper
 ly.
Action Check
	.	e-Manual	→	Network	Settings
Pro\flem
	2 T

he
	IP	address	is	not	set.
A

ction Enter
	the	IP	address

.
	e-Manual	→	Network	Settings	→	Basic	Network	Settings→	Setting	the	IP	Address
Pro\flem
	3 W

hen
	the	machine	was	start
 ed
	up,	IP	addresses	wer
 e
	not	assigned	\fy	either	DHCP,	RARP	or	BOOTP
 .
Action After
	the	machine	is	turned	ON,	the	machine	cannot	communica

te
	with	the	netw
 ork
	until	the	time	specified	in		has	elapsed.	Wait	a	few	seconds	\fefor

e
	resending
 .
		e-Manual	→	Network	Settings	→	Additional	Netw ork	Settings	→	Specifying	a	Dela y	Bef ore	Esta\flishing	the	Netw ork	Connection
  
						

							9-10
Trou\fleshooting
#801Pro\flem
	1 W
 henever
	it	communica
 tes
	with	the	SMTP	serv
 er
	in	order	to	send	e-mail
 ,
	a	timeout	caused	\fy	the	mail	serv
 er
	side	occurs
 .
Action Check
	to	make	sure	the	SMTP	is	opera
 ting
	normally
 .
	Check	the	netw
 ork
	status
 .
Pro\flem
	2 D
 uring
	SMTP	connec
 tion,
	an	err
 or
	is	retur
 ned
	from	the	SMTP	serv
 er.
Action Recheck	your	SMTP	serv er	settings.
P ro\flem	3 T he	destination	setting	is	not	cor rect.
Action Check
	the	destination	settings.
P

ro\flem
	4 W
 hen
	sending	to	a	file	serv
 er,
	an	err
 or
	caused	\fy	the	serv
 er
	side	occurs
 .
Action Check
	to	make	sure	the	file	serv

er
	is	opera
 ting
	normally
 .
#802 Pro\flem The
	SMTP	serv

er
	name	setting	is	incor
 rect.
Action Select
	the	appropr

iate
	SMTP	serv
 er
	name.		e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts	→	Configur ing	E-Mail	Send	Settings
#804 P
ro\flem No
	acc
 ess
	privileges	to	folder
 .
Action Make
	sure	that	the	user	name	and	passwor

d
	that	is	reg
 istered
	for	the	destination	mat
 ches
	the	user	acc
 ount
	(user	name	and	password)	that	is	reg

istered
	in	the	comput
 er
	(file	serv
 er).
#806 Pro\flem
	1 W

hen
	sending	to	a	file	serv
 er,
	the	specified	user	name	and	passwor
 d
	are	incor
 rect.
Action Make
	sure	that	the	user	name	and	passwor

d
	that	is	reg
 istered
	for	the	destination	mat
 ches
	the	user	acc
 ount
	(user	name	and	password)	that	is	reg

istered
	in	the	comput
 er
	(file	serv
 er).
Pro\flem
	2 W

hen
	sending	e-mail
 ,
	the	specified	destination	is	incor
 rect.
Action Check
	the	reg

istered
	e-mail	destination	settings.
#810 P

ro\flem While
	connec
 ting
	to	the	POP	serv
 er,
	an	err
 or
	is	retur
 ned
	from	the	POP	serv
 er.
Action
	1 Check	to	see	if	the	POP	serv

er
	address	is	ent
 ered
	cor
 rectly.
Action
	2 Check	with	your	netw

ork
	administra
 tor
	to	make	sure	that	the	mail	serv
 er
	is	opera
 ting
	normally	and	that	the	netw
 ork
	is	operating	normally

.
#812 Pro\flem The
	POP	passwor

d
	setting	is	incor
 rect.
Action Enter
	the	cor

rect
	POP	passwor
 d.
	Check	the	POP	passwor
 d
	in	the	settings	notification	documenta
 tion,
	etc
 .
	issued	\fy	the	contr

acted
	pro
 vider,
	or	ask	the	netw
 ork
	administra
 tor.
#813 Pro\flem The
	POP	login	name	setting	is	incor

rect.
Action Recheck
	your	POP	login	name	setting.
#822 P

ro\flem The
	jo\f	cannot	\fe	prin
 ted
	due	to	incor
 rect
	image	for
 mat.
Action Repeat
	the	opera

tion.
#839 Pro\flem The
	user	name	and	passwor

d
	setting	used	for	SMTP	authentica
 tion
	is	incor
 rect.
Action Set
	the	user	name	and	passwor

d
	cor
 rectly.
		e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts	→	Configur ing	E-Mail	Send	Settings
#846 P
ro\flem The
	err
 or
	has	occur
 red
	during	the	POP	authentica
 tion.
Action Recheck
	the	setting	and	redo	the	opera

tion.
		e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts	→	Configur ing	E-Mail	Send	Settings
#852 P
ro\flem The
	err
 or
	has	occur
 red
	\fy	shutting	down	the	pow
 er
	switch	while	proc
 essing
	jo\fs.
A

ction Recheck
	the	setting	and	redo	the	opera
 tion.
#853 Pro\flem
	1
The	jo\f	was	not	a\fle	to	\fe	proc

essed
	due	to	the	reason	why	it	was	canceled	from	an	application	or	opera
 ting
	syst
 em
	while	the	prin

t
	data	was	\feing	sent	to	this	machine	from	a	comput
 er
	etc
 .
Action Check
	the	settings,	and	then	repea

t
	the	opera
 tion.
Pro\flem
	2 W

hile
	perf
 orming
	the	secure	prin
 ting,
	the	jo\f	has	\feen	canceled	for	running	out	of	time	to	proc
 ess.
Action Start
	ov

er
	the	jo\f	as	necessar
 y.
Pro\flem
	3 T

he
	jo\f	using	the	secure	prin
 ting
	has	\feen	sent	when		is	turned	.
A

ction Set
		to	.	Or	send	the	jo\f	without	the	secure	prin
 ting.
	e-Manual	→	Security	→	Entering	PIN	for	Printing	(Secure	Printing)	→	Setting	Secure	Printing
#995 Pro\flem
A
	document	waiting	to	\fe	sent	or	rec
 eived
	has	\feen	canceled
 .
Action Try
	to	send	or	rec

eive
	the	document	again.