Canon Fax L390 User Guide

Clearing Jams
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3
Open the rear cover and push down the green paper release levers on both sides of the face up paper 
output.
4
Hold both sides of the jammed paper and carefully move it inward, then gently pull it out.
5
Roll the leading end of the paper outwards so that the printed surface is on the inside of the roll, then 
gently pull the rolled up paper out of the machine.
 

Clearing Jams
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6
If the leading edge of the paper is visible but has not entered the imaging area (marked with yellow label), 
pull the paper forwards and roll it inwards.
If the leading edge of the paper has already entered the imaging area, gently pull out the paper at the face up 
paper output rollers until the edge of the paper appears.IMPORTANT•Do not pull the jammed paper forward from the cassette. It may cause a malfunction.•Do not pull the jammed paper upward; the toner on...

Clearing Jams
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7
Gently pull the jammed paper between the output rollers until the leading edge emerges from the 
machine.
8
Carefully pull the jammed paper straight out through the rollers.
If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then 
pull it out of the machine.
9
Push the paper release levers back to their original position and close the rear cover.IMPORTANT•Be sure to push the paper release levers back to their...

Clearing Jams
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Insert the cartridge back into the machine, then close the printer cover.
For details, see “Installing/Replacing the Toner Cartridge,” on p. 2-18.IMPORTANTAfter you replace the cartridge and close the printer cover, the machine should be ready for operating. If the 
machine returns to the ready state for operating, troubleshooting has been successful. If the machine does not 
return to the ready state for operating, confirm that the paper release levers are pushed...

Clearing Jams
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Removing Jammed Paper from the ADF
When the document jams in the ADF, the LCD displays .1
Widen the slide guides until they stop, and remove the paper so as not to be caught by the slide guides. 
Open the ADF and gently remove the jammed paper from the ADF.NOTEAfter removing jammed paper, even edges of the document before loading it in the ADF again.
 

LCD Messages
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LCD Messages
The following messages are displayed in the LCD when the machine performs a function or if it 
encounters an error.
Message Cause Action
CHANGE PAPERSIZE When the machine prints the reports or 
lists, the paper size setting is set to a size 
other than , or .Set the paper size setting to , or 
 and load paper of the same size. 
For the TX report or RX report, the 
machine automatically prints the reports 
or lists which was stored in the memory.
CHECK...

LCD Messages
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Message Cause Action
MEM IN USE nn % Shows the percentage of memory 
currently in use. This message is 
displayed when you set the document in 
ADF.Wait for the machine to send any faxes in 
memory. Also, print or delete any 
documents in memory you no longer 
need.
MEMORY FULL The memory is full because collate copy 
was set when a large document is loaded.Divide the document and copy each part 
separately.
NOT REGISTERED The One-Touch Speed Dial button or 
Coded...

LCD Messages
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* xxx stands for a number.
** The identification number does not appear in the standby mode. It appears when scanning documents, operating 
[System Monitor], receiving faxes in Manual mode or memory, or after transmission is completed. Message Cause Action
SYSTEM ERROR
Exxx*An error of some kind has occurred
in the machine.Unplug the machine from the power 
supply and wait for approx. 3 minutes to 5 
minutes, then plug it in again. If this does 
not solve the problem,...

Error Codes
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Error Codes
Errors in reports are recorded as error code numbers because there is not enough space to print a 
detailed description of the error in the report. When errors are recorded in reports, note the error code 
number, and check it against the table below to learn more about what caused the error and how to 
remedy it.
Numbers Cause Action
#0001 There may be a document jam. Clear the jam.
#0003  A document longer than 30 cm is being 
sent from the feeder.
Data...

Paper Feeding Problems
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Paper Feeding Problems
Paper does not feed correctly.
Q
Does the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
A
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed 
the capacity of the cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
Q
Is paper loaded correctly?
A
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded...