Canon Fax L390 User Guide

							Clearing Jams
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3
Open the rear cover and push down the green paper release levers on both sides of the face up paper 
output.
4
Hold both sides of the jammed paper and carefully move it inward, then gently pull it out.
5
Roll the leading end of the paper outwards so that the printed surface is on the inside of the roll, then 
gently pull the rolled up paper out of the machine.
 
						

							Clearing Jams
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6
If the leading edge of the paper is visible but has not entered the imaging area (marked with yellow label), 
pull the paper forwards and roll it inwards.
If the leading edge of the paper has already entered the imaging area, gently pull out the paper at the face up 
paper output rollers until the edge of the paper appears.IMPORTANT•Do not pull the jammed paper forward from the cassette. It may cause a malfunction.•Do not pull the jammed paper upward; the toner on the paper will stain the printer and cause a permanent 
reduction in print quality.
 
						

							Clearing Jams
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7
Gently pull the jammed paper between the output rollers until the leading edge emerges from the 
machine.
8
Carefully pull the jammed paper straight out through the rollers.
If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then 
pull it out of the machine.
9
Push the paper release levers back to their original position and close the rear cover.IMPORTANT•Be sure to push the paper release levers back to their original position. If the levers are left pushed down, the 
paper jam error will not be resolved.•Never push down the paper release levers while printing. This could result in damage to the fixing assembly.
 
						

							Clearing Jams
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10
Insert the cartridge back into the machine, then close the printer cover.
For details, see “Installing/Replacing the Toner Cartridge,” on p. 2-18.IMPORTANTAfter you replace the cartridge and close the printer cover, the machine should be ready for operating. If the 
machine returns to the ready state for operating, troubleshooting has been successful. If the machine does not 
return to the ready state for operating, confirm that the paper release levers are pushed back to their original 
position, and check to see that jammed paper is not left in the machine.
•If paper jam occurs when using the cassette:1
Pull out the cassette completely.
2
Hold both sides of the jammed paper and pull it out from the machine at a downward angle.
3
Insert the cassette to the machine.
4
Open and close the printer cover  to clear the error message and reset the machine.
•If paper jam occurs when using the multi-purpose feeder:1
Hold both sides of the jammed paper and pull it out from the multi-purpose feeder.
2
Open and close the printer cover to clear the error message and reset the machine.
 
						

							Clearing Jams
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Removing Jammed Paper from the ADF
When the document jams in the ADF, the LCD displays .1
Widen the slide guides until they stop, and remove the paper so as not to be caught by the slide guides. 
Open the ADF and gently remove the jammed paper from the ADF.NOTEAfter removing jammed paper, even edges of the document before loading it in the ADF again.
 
						

							LCD Messages
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LCD Messages
The following messages are displayed in the LCD when the machine performs a function or if it 
encounters an error.
Message Cause Action
CHANGE PAPERSIZE When the machine prints the reports or 
lists, the paper size setting is set to a size 
other than , or .Set the paper size setting to , or 
 and load paper of the same size. 
For the TX report or RX report, the 
machine automatically prints the reports 
or lists which was stored in the memory.
CHECK DOCUMENT There is a paper jam in the ADF. Remove the document in the ADF. (See 
p. 14-7.)
Make sure that the document is not too 
long or too short. (See p. 6-1.)
Then reset the machine by opening the 
printer cover and then closing it.
The ADF roller rotates without feeding 
documents.Fan the edge that will feed into the 
machine first, then tap the edge of 
multiple page documents on a flat surface 
to even the stack.
The document has stopped in the ADF 
because you pressed [Stop/Reset] while 
scanning.Remove the document in the ADF. 
(See p. 14-7.)
CHECK PRINTER An abnormality has occurred in the 
printer.Reset the machine by opening the printer 
cover and then closing it. If the message 
remains, unplug the machine from the 
power supply and call your service 
representative.
DOCUMENT TOO LONGThe document is longer than 356 mm for 
multi-page document, 1 m for one-page 
document, or is not feeding correctly.Reduce the length of the document to 
within 356 mm or 1 m.
There is a paper jam in the ADF. Remove the document you are trying to 
copy in the ADF. (See p. 14-7.)
Make sure that the document is not too 
long or too short. (See p. 6-1.)
Then reset the machine by opening the 
printer cover and then closing it.
HANG UP PHONE The handset is not placed in the handset 
cradle correctly.Replace the handset correctly.
INCORRECT PAPER SIZE The size of the paper in the cassette or 
multi-purpose feeder is different from that 
of the paper specified in the  setting of the Menu.Load the correct paper size or change the 
 setting of the Menu. (See 
p. 16-2.)
Then reset the machine by opening the 
printer cover and then closing it.
INSTALL CARTRIDGE The cartridge is not installed or not 
installed correctly.
Install the cartridge correctly. (
See p. 
2-18.)
 
						

							LCD Messages
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Message Cause Action
MEM IN USE nn % Shows the percentage of memory 
currently in use. This message is 
displayed when you set the document in 
ADF.Wait for the machine to send any faxes in 
memory. Also, print or delete any 
documents in memory you no longer 
need.
MEMORY FULL The memory is full because collate copy 
was set when a large document is loaded.Divide the document and copy each part 
separately.
NOT REGISTERED The One-Touch Speed Dial button or 
Coded Speed dialing code you entered 
has not been registered.Register the One-Touch Speed Dial 
button or Coded Speed Dialing code. 
(See pages 5-2 and 5-5.)
PRINTER DATA ERROR Abnormality has occurred in the data 
transmission between the machine and 
computer.Use [System Monitor] to delete the 
current print job or the final print job (If 
multiple jobs are being printed). Then you 
can shift to the next job. If you use 
 of the Menu, all the 
print jobs are deleted. (See p.16-15.)
REC. PAPER JAM  There is a paper jam. Clear the paper jam (See pages 14-1 to 
14-7.) and reload paper in the cassette or 
multi-purpose feeder. Then reset the 
machine by opening the printer cover and 
then closing it.
RECEIVED IN MEMORY The machine received the fax in memory 
because paper or toner ran out, a paper 
jam occurred, or incorrect paper size was 
loaded.Load correct paper size in the cassette, 
replace the cartridge, or clear the paper 
jam. (See p.7-6.)
REMOVE MP PAPER Paper is loaded in the multi-purpose 
feeder when the machine receives a fax 
or prints a report or list.Remove the paper from the multi-purpose 
feeder. If the machine receives the fax 
then paper is loaded in the multi-purpose 
feeder, the received document will be 
stored in memory.
REPLACE CARTRIDGE The toner cartridge ran out of toner or is 
not installed properly.Make sure the toner in the cartridge is 
evenly distributed or the cartridge is 
installed properly.
After doing this, if the message remains 
displayed or the print quality is low, 
replace the cartridge. (See p. 2-18.)
SCANNING
MAKING SPACE IN MEM
PLEASE WAITMemory is getting low during scanning 
because the document has many 
graphics or photos.When memory space becomes available 
as printing continues, the scanning 
resumes automatically.
Then reset the machine by opening the 
printer cover and then closing it.
START AGAIN The paper in the cassette has run out, the 
toner has run out, paper jams have 
occurred, or the paper size setting is 
wrong while the report is printing.After loading paper in the cassette, 
replacing the car tridge, clearing jams, or 
specifying the correct paper size, print the 
report again.
SUPPLY REC. PAPER
CASSETTENo paper is loaded in the cassette. Load paper in the cassette. (See p. 2-21 to 
2-23.) Make sure the paper stack in the 
cassette does not exceed the capacity of the 
cassette.
If you load paper while making copies, do 
not load a different paper size.
 
						

							LCD Messages
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* xxx stands for a number.
** The identification number does not appear in the standby mode. It appears when scanning documents, operating 
[System Monitor], receiving faxes in Manual mode or memory, or after transmission is completed. Message Cause Action
SYSTEM ERROR
Exxx*An error of some kind has occurred
in the machine.Unplug the machine from the power 
supply and wait for approx. 3 minutes to 5 
minutes, then plug it in again. If this does 
not solve the problem, unplug the 
machine and call your service 
representative. 
TX/RX NO. nnnn** When the machine sends or receives a 
fax, it assigns a unique identification 
number (nnnn).Write down the number for future 
reference.
 
						

							Error Codes
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Error Codes
Errors in reports are recorded as error code numbers because there is not enough space to print a 
detailed description of the error in the report. When errors are recorded in reports, note the error code 
number, and check it against the table below to learn more about what caused the error and how to 
remedy it.
Numbers Cause Action
#0001 There may be a document jam. Clear the jam.
#0003  A document longer than 30 cm is being 
sent from the feeder.
Data is too large and taking too long to 
send a document.
It’s taking too long to receive a page.Divide the document into pages and resend from the platen 
glass.
Reduce the scan resolution and resend.
Contact the other party and have them reduce the scan resolution 
or split the document into segments and resend.
#0005 The other fax machine did not respond 
within 35 seconds.
The other party may not be using a G3 
fax machine.Send the document again. Contact the other party and have them 
check their fax machine. If you are making an overseas call, add 
a pause to the number.
Check with the other party and send the document to a G3 fax 
machine. If the other party does not have a G3 fax machine, try 
sending your document using a transmission mode the other 
party’s fax machine supports.
#0009 No paper is loaded in the cassette or the 
cassette is not set properly.Load paper in the cassette or set the cassette properly.
#0011 If you are polling a fax machine to receive 
a document, the other party has not set 
the document correctly on the machine.Contact the other party and request that the document be set 
correctly for polling on their machine.
#0012 The other fax machine has run out of 
paper and its memory is full.Contact the other party and tell them to refill the paper cassette.
#0018 The other fax did not respond to redialing. 
The document was not sent because the 
other fax machine was busy and did not 
respond within 55 seconds.Wait for a while and try again. If you still cannot send the 
document, contact the other party and have them check if their 
fax machine is turned on. If the line is busy, wait more and try 
again.
#0022 The settings for the one-touch speed 
dialing keys or coded speed dialing codes 
you are using to dial the other party have 
been deleted.Reset the one-touch or coded speed dialing settings.
#0034 You sent a confidential document to 
another fax machine, but it was rejected.Contact the other party and confirm the settings of the other 
party’s confidential mailbox.
#0037 The memory is full.
Print out the faxes received in the memory.
#0995 A waiting fax job has been canceled. Resend the fax if needed.
 
						

							Paper Feeding Problems
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Paper Feeding Problems
Paper does not feed correctly.
Q
Does the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
A
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed 
the capacity of the cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
Q
Is paper loaded correctly?
A
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded 
properly, and that the slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
Q
Is the cassette inserted into the machine correctly?
A
Push the cassette into the machine as far as it will go, and make sure the cassette is not tilted or 
inserted at an angle.
Paper feeds skewed. (Printing is skewed.)
Q
Is paper loaded correctly?
A
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded 
properly, and that the slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
A
Make sure the paper exit path is clear.
Multiple sheets feed into the machine at the same time.
Q
Is paper loaded correctly?
A
Make sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded 
properly, and that the slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
Q
Have you fanned the paper stack before loading it in the cassette?
A
Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from 
sticking together.