Canon Fax L390 User Guide

							Different Ways to Receive a Fax
7-2
Receiving Faxes7
Setting the Receive Mode
Set the machine receive mode as follows:1
Open One-Touch Speed Dial panel ➞ press [Receive Mode].
The LCD display shows the current receive mode setting.
2
If you want to change the receive mode, press [Receive Mode] repeatedly until the mode you want 
appears ➞ press [OK].
Each time you press [Receive Mode], the receive mode changes in the following order:
FaxOnly ➞ Manual ➞ AnsMode ➞ FaxTel ➞ FaxOnly ➞ …
Receiving Faxes and Phone Calls Automatically: 
FaxTel Mode
Set this mode if you want your machine to automatically switch between voice and fax calls. 
You can control precisely how your machine handles incoming calls by adjusting the settings below.Setting the Options for FaxTel Mode■RING START TIME
When a call comes in, the machine checks to see if it is a person wishing to speak to you or a fax machine trying to 
send a document. If your machine does not have enough time to detect the fax tone, it assumes the call is from a 
telephone. Use the  setting to increase the time the machine takes to check whether a call is 
from a fax machine or a telephone. You can select a time between 0 and 30 seconds; the default is 8 seconds.
■F/T RING TIME
When your machine is set to receive both fax and telephone calls automatically, the telephone rings to alert you to 
pick up the handset if the call is from a person. If you do not pick up the handset within a certain amount of time, the 
telephone stops ringing. Use this option to change the number of times the machine rings, from 10 to 60 seconds. 
The default is 22 seconds.
■F/T SWITCH ACTION
Not all fax machines are capable of sending a fax tone (the CNG tone that warns the receiving fax machine that a 
fax is coming). For those cases the machine may think that the call coming in is a voice call and rings to aler t you of 
the call (the amount of time it is going to ring is determined by the  setting above). If you do not 
answer the call, one of two things can happen:
1. If you set the  to ‘RECEIVE’, the machine will switch to fax receive mode automatically at 
that point and start to receive the document. If no document comes in, it disconnects the call after approx. 40 
seconds. The factory default setting is ‘RECEIVE’.
2. If you set the  to ‘DISCONNECT’, the machine will disconnect the phone call 
immediately freeing up your phone line at this point.
 
						

							Different Ways to Receive a Fax
7-3
Receiving Faxes7
What Happens When FaxTel Mode is SelectedSet the FaxTel Mode options as follows:1
Press [Menu].
2
Press [ (-)] or [ (+)] to select  ➞ press [OK].
3
Press [ (-)] or [ (+)] to select  ➞ press [OK].
4
Press [ (-)] or [ (+)] to select  ➞ press [OK] twice.
5
Press [ (-)] or [ (+)] to set the time the machine waits before ringing when it receives a call ➞ press 
[OK] twice.
You can use the numeric buttons instead of using [ (-)] or [ (+)] to set the time.
Telephone Fax   Fax  
Sending document 
manuallySending document 
automatically
The machine answers without ringing
The machine listens for fax tone
(For 8 sec.)
Fax tone   
 detected   
Fax tone is not detectedDocument received 
automatically
The telephone starts ringingPick up the 
handset to talkIf you donít pick up the handset
(within 22 sec.)
F/T SWITCH ACTION
Choose between:
RECEIVE (factory default setting) and DISCONNECT
DISCONNECT
RECEIVE
(Factory default setting)(Fax tone is detected 
and the machine 
switches to receive  
mode.)
The machine 
disconnects the call.
Not all fax machines are capable of sending a fax 
tone. For those cases if you set the  to RECEIVE, the 
machine switches to 
receive mode automatically and starts receiving 
the document. If no document comes in, it 
disconnects after approx. 40 seconds. F/T RING TIME
(Factory default 
setting = 22 sec.)
RING START TIME
(Factory default 
setting
 = 8 sec.)
Telephone charges 
begin for caller.Type of call
F/T RING TIME
              022SEC
➞
RING START TIME
               08SEC
 
						

							Different Ways to Receive a Fax
7-4
Receiving Faxes7
6
Press [ (-)] or [ (+)] to set the time the machine rings while waiting for someone to pick up the handset 
➞ press [OK] twice.
You can use the numeric buttons instead of using [ (-)] or [ (+)] to set the time.
7
Press [ (-)] or [ (+)] to select  or  ➞ press [OK].
This setting tells the machine what to do if no one picks up the handset within the specified ring time set in step 6.
8
Press [Stop/Reset] to return to standby mode.NOTEThe default settings and selectable settings vary depending on the current country selection.
Receiving Faxes Manually: Manual Mode
To use this mode, you must have the optional handset or a telephone connected to the machine. In 
Manual Mode, the machine rings every time it receives a call, whether the call is from a telephone or a 
fax machine.
NOTEMake sure the  setting in the  menu is enabled. See p. 16-11 for details.
If you use your machine with Manual Mode, answer incoming calls as follows:1
When the optional handset or the telephone rings, pick up the receiver.
●If you hear a person’s voice:
❑
Start your conversation. If the caller wants to send a document after talking to you, ask them to press the start 
button on their fax machine. When you hear a beep, press [Start] to begin receiving the document, then hang 
up.
●If you hear a slow beep or silence:
❑
A fax machine is trying to send you a document. 
Press [Start] on the machine, then hang up.
-or-
Enter the two-digit ID code from the telephone, then hang up.
F/T SWITCH ACTION
             RECEIVE
➞
F/T RING TIME
              030SEC
RX SETTINGS
 3.INCOMING RING
➞
F/T SWITCH ACTION
          DISCONNECT
 
						

							Different Ways to Receive a Fax
7-5
Receiving Faxes7
•The machine then begins receiving the document. (This is particularly convenient if your telephone is located 
away from the machine.)•If you do not hang up after pressing [Start] or the two-digit ID code, the machine beeps intermittently after you 
receive the document. (You can turn the beeping off by disabling the  in the  menu. See p. 16-7 for details.)NOTEIf you have an answering machine connected to your machine that can carry out remote-control operations 
(controlling your answering machine from a remote telephone), the security code for this function may be the same 
as the two-digit ID code described above. If so, make sure you change the machine two-digit ID code to make it 
distinct from the answering machine’s security code. See p. 16-11 for details on changing the code ( setting).
Receiving Faxes Automatically: FaxOnly Mode
When the machine is set up for a dedicated line, set FaxOnly Mode to automatically receive documents 
whenever a call comes over the fax line.•The machine assumes all incoming calls are from fax machines sending documents. It receives the 
documents automatically and disconnects all voice calls.•In FaxOnly Mode, you can control whether or not the machine rings when it receives a fax call. To set 
this option from the machine operation panel, see p. 16-10 ( setting). 
Using an Answering Machine: AnsMode
Connecting an answering machine to the machine allows you to receive faxes and phone messages 
while you are out of the office. 
NOTECanon does not recommend using an “answering service” (like those offered by local telephone companies that 
provide voice mail) on the telephone line you are connecting to the machine. If you do subscribe to an answering 
service, you may want to dedicate a separate line for fax communication only and connect that line to the machine.
Using the Machine With an Answering Machine Follow these guidelines when using the machine with an answering machine:•Set the answering machine to answer on the first or second ring.•If the machine runs out of paper or toner in AnsMode, it receives all faxes into memory. The faxes 
then print automatically when you add paper or replace the toner cartridge.•When recording the outgoing message on the answering machine:
- The entire message must be no more than 15 seconds long.
- In the message, tell your callers how to send a fax. For example:
“Hello. I can’t answer the phone right now. If you would like to send a fax, press the start button on your 
fax machine. Thank you.”
 
						

							Receiving Faxes in Memory When a Problem Occurs
7-6
Receiving Faxes7
Receiving Faxes in Memory When a Problem Occurs
The machine will automatically receive incoming faxes into its memory if it encounters a problem that 
prevents it from printing normally. The LCD will display  and a message 
showing the problem. See below the error messages, their cause and the action you need to take to 
correct the problem.
NOTE•The machine memory can store up to approx. 510 A4-size pages
*.
•Once the pages are printed, they are deleted from memory.•If the memory becomes full, you will not be able to receive the remaining pages. Contact the other party and ask 
them to resend the remaining pages of the fax.
If the machine receives a document into its memory, the LCD displays one of the following messages. 
These messages show the action you must take to correct the problem.
Cause: The toner cartridge ran out of toner or is not installed properly.
Action: Make sure the cartridge is installed properly, and install a new one if necessary. See 
“Installing/Replacing the Toner Cartridge,” on p. 2-18.
Cause: The machine ran out of paper.
Action: Add paper to the paper cassette/the multi-purpose feeder. See “Loading Recording Paper,” on 
p. 2-21.
Cause: A paper jam occurred.
Action: Clear the jam. See “Clearing Jams,” on p. 14-1.
Cause: Over capacity on the output tray.
Action: Take out sheets from output tray and clear the paper jam. See “Clearing Jams,” on p. 14-1.
Once you have corrected the problem, the machine automatically prints the documents stored in 
memory.* Based on Canon FAX Standard Chart No.1, standard modeREPLACE CARTRIDGESUPPLY REC. PAPER
OPEN PRINTER COVER
REC. PAPER JAM
 
						

							Receiving Faxes in Memory When a Problem Occurs
7-7
Receiving Faxes7
Receiving While Performing Other Tasks
Since the machine is a multitasking device, it can receive faxes and phone calls while you are entering 
your user information, making copies, or printing.
If you receive a fax while you are making copies or printing, the machine stores the incoming fax in 
memory. Then, as soon as you finish making copies or printing, the machine automatically prints the 
fax. If you are entering registration information, the fax is printed as soon as it is received, and does not 
go into memory.
Canceling an Incoming Fax
To cancel an incoming fax, follow this procedure:1
Press [Stop/Reset].
2
Press [ (-)] to [Stop/Reset] receiving, or [ (+)] to resume receiving the fax.CANCEL DURING TX/RX?
 < YES         NO >
 
						

							CHAPTER
What’s Polling?
8-1
8
Setting Up and Using Polling
This chapter shows you how to set up and use polling sending and receiving. Polling is useful when the sending party 
cannot be in the office at the same time.
What’s Polling?
Polling means a fax calls another fax and requests the other fax to send a document that it is holding. 
Unlike normal sending and receiving, in polling the receiver always calls the sender. This is called 
polling to receive a document. The sender sends the document in response to the polling by a 
telephone call from the receiver.
NOTEYour fax can be set up to function in both roles. Your fax can poll to receive a document, or it can be polled to send 
a document that it is holding.
Before You Use Polling Receiving
Before you try to set up polling, note the following points:•With one operation you can poll several faxes. You can dial up to 141 telephone numbers (210 
telephone numbers for the FAX-L390 model) and poll those faxes to receive documents that they are 
holding.•If the other party is using a Canon fax machine which has the Polling ID function, ask them to set the 
Polling ID of their fax machine to 255 (1111 1111 binary number). For details on the Polling ID, see 
the other party’s fax machine manual. In all other cases the Polling ID is not a concern.
 
						

							Polling Other Fax Machines to Receive Documents
8-2
Setting Up and Using Polling8
Polling Other Fax Machines to Receive Documents
The machine polling feature allows you to request a document to be faxed to you from another fax 
machine. The sender only needs to make sure the document is on his fax machine and ready to be 
sent: when your machine polls that machine, the document is sent automatically. The machine can poll 
any fax machine that supports polling.
Requesting Another Fax to Send a Document
1
Press [FAX].
If you are already in the Fax standby mode, you can skip this step.
2
Open One-Touch Speed Dial panel ➞ press [Polling].
3
Use [ (-)] or [ (+)] to select  ➞ press [OK].
4
Enter the destination(s) using any of the following 4 methods. 
●One-Touch Speed Dialing:
❑
Press the desired One-Touch Speed Dial button(s).
●Coded Speed Dialing: 
❑
Press [Coded Dial] ➞ enter the two-digit code (00-99)* using the numeric buttons.
*Enter a three-digit code (000 to 168) for the FAX-L390 model.
Be sure to press [Coded Dial] before each code.
●Directory Dialing:
❑
Press [Directory] ➞ enter the first letter of the name of the party you are searching for.
●Regular Dialing: 
❑
Enter the number using the numeric buttons or [Redial/Pause].•You can enter 10 numbers.•Be sure to press [OK] after your entry with the numeric buttons.
NOTEIf you make a mistake, open One-Touch Speed Dial panel 
➞ [Delete] to delete the last number, or press [Clear] to 
delete all numbers you entered when you use the numeric buttons.
5
Press [OK].
TEL=
➞
POLLING
 2.POLLING RX
 
						

							Setting Up Polling Sending
8-3
Setting Up and Using Polling8
Setting Up Polling Sending
This section shows you how to set up your fax to store and hold a document until it is polled by another 
fax to send it.
Setting Up a Polling Box
Before you can use polling sending, you must create a polling box with the  of the 
Menu. The polling box holds the document in the memory until the other party prompts (polls) your fax 
to send the document, or until you delete the document (see p. 8-6).1
Press [Menu].
2
Press [ (-)] or [ (+)] to select  ➞ press [OK].
3
Press [ (-)] or [ (+)] to select  ➞ press [OK].
4
Press [ (-)] or [ (+)] to select  ➞ press [OK].
5
Press [ (-)] or [ (+)] to select  ➞ press [OK].
6
Enter a file name for the polling box (up to 24 characters including spaces) using the numeric buttons ➞ 
press [OK].•For details on how to enter or delete letters, see “Entering Numbers, Letters, and Symbols,” on p. 3-1.•The message  appears on the LCD display for a few seconds.
7
Press [ (-)] or [ (+)] to select  ➞ press [OK].
If you do not want to set a password, go to step 9.
8
Enter a password (up to 7 digits) using the numeric buttons ➞ press [OK].                  :A
CANON TOKYO
➞
SETUP FILE
 2.PASSWORD
PASSWORD
             1234567
➞
SETUP FILE
 3.ERASE AFTER TX
 
						

							Setting Up Polling Sending
8-4
Setting Up and Using Polling8
NOTE•This password protects your polling box settings from unauthorized access. To change these settings later, you will 
have to enter this password.•For details on how to enter or delete numbers, see “Entering Numbers, Letters, and Symbols,” on p. 3-1.
9
Press [ (-)] or [ (+)] to select  ➞ press [OK].
10
Press [ (-)] or [ (+)] to select  or  ➞ press [OK].
- :The document in the polling box is erased after it is sent in response to a polling request from another 
fax machine.
- :The document in the polling box is not erased after it is sent. Select this setting if you expect that the 
document will be polled by more than one fax machine.
11
Press [Stop/Reset] to return to standby mode.
Scanning a Document into the Memory for Polling 
Sending
Follow this procedure to store a document in the polling box. The document remains in the polling box 
so that other fax machines can poll it. To use polling sending, you have to previously create a polling 
box.1
Load the document in the ADF.
For details on the types of documents you can fax, their requirements, and how to load documents, see 
“Document Requirements,” on p. 6-1, and “Loading Documents in the ADF,” on p. 6-3.
2
Press [FAX].
If you are already in the Fax standby mode, you can skip this step.
3
Adjust any necessary settings for your document.•Press [Image Quality] to select the fax resolution. (See “Adjusting the Image Quality (Resolution),” on p. 6-4.)•Press [Exposure] to select the scan density. (See “Adjusting the Exposure (Density),” on p. 6-5.)
4
Open One-Touch Speed Dial panel ➞ press [Polling].
5
Press [OK].
The document is scanned into the polling box.SETUP FILE
 3.ERASE AFTER TX
➞
ERASE AFTER TX
                  ON
➞
POLLING BOX
 2.CHANGE DATA
ERASE AFTER TX
                 OFF