ATT System 25 Reference Manual

							FEATURES AND SERVICES
Attendant Join (SLAC Only)
Description
This feature allows the attendant, while extending an incoming call, to connect together the
calling party, the called party, and the console in a 3-way call. All parties can talk to each
other. The attendant activates the feature by pressing the JOIN button while still connected
to one of the other parties.
Considerations
The Join feature cancels a split condition.
The attendant can use the Join feature to stay on an extended call and give assistance to the
other parties. A joined call can be expanded into a conference call by adding more parties.
Once the JOIN button has been pressed, there is no way to “unjoin” the calling and called
parties (that is, separate them back into SOURCE and DEST).
For information on related Attendant Features (Table 2-E), refer to the individual feature
descriptions.
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							Attendant Message Waiting
Attendant Message Waiting
Description
This feature allows the attendant to remotely control the status of Message LEDs on user
stations. The attendant can activate the Message LED of the station while either (1) ringing,
(2) receiving Busy Tone, or (3) talking to a station.The status of the Message LED of the
called party is reflected by the green status LED of the Attendant Message Waiting button in
any of these cases.
To activate (light) a user’s Message LED in any of these cases, the attendant presses the
Attendant Message Waiting button. (If the signaled voice terminal is not equipped with a
Message LED, the attendant’s LED will remain dark.)
Note:The Attendant Message Waiting button on the Direct Trunk Attendant
Console (DTAC) is labeled ATT MSG. On the Switched Loop Attendant
Console (SLAC), the name is completely spelled out.
If the attendant presses the button a second (or third) time before hanging up, the user’s
Message LED will turn Off (and back On), etc.
The red I-Use LED associated with the Attendant Message Waiting button on the DTAC is
inoperative.
The attendant can turn a user’s Message LED on or off without disturbing the user by going
off-hook on a System Access or Loop button, pressing the Attendant Message Waiting
button, and then dialing the station.Confirmation tone is returned, and the user’s Message
LED will turn on. To turn it off, press the button again.
Considerations
This feature allows the attendant to notify stations that a message is available for them.
This feature is not the same as the Station-To-Station Message Waiting or the Coverage
Message Waiting features.Refer to the “Messaging Services” feature description for a
summary of all system Messaging Services.
Interactions
The following features interact with Attendant Message Waiting.
Callback Queuing: An attendant active on a queued inside call can toggle the Message LED
of the queued-for station by pressing the Attendant Message Waiting button.
Conference: Pressing ATT MSG while on a conference call will be ignored.
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							FEATURES AND SERVICES
Coverage Calls:The attendant can light the Message LED of the covered station when
receiving a coverage call for the station.
Hands-Free Answer On Intercom:If the attendant lights the Message LED on a voice
terminal with AUTO ANS button active, the auto-answer function will turn off, allowing
subsequent calls to receive coverage as assigned.
Administration Requirements
Attendant Console (Voice Terminal) Port:
l The ATT MSG button is defaulted and fixed on SLACs; it is defaulted on DTACs but
can be assigned to any programmable button.
Hardware Requirements
Stations must have a Message indicator (not assignable).
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							Attendant Position Busy
Attendant Position Busy
Description
This feature allows an Attendant Console to be placed in an inactive mode.
Systems with Direct Trunk Attendant Console(s) (DTAC)
There must be two Attendant Consoles in the system before this feature can be activated. A
Position Busy (POS BUSY) button can be assigned on each of the consoles. Pressing POS BUSY
at one of two active consoles causes the POS BUSY status LED to light and the console to be
placed in the inactive mode. Pressing POS BUSY a second time causes the LED to go dark and
the console to be reactivated. Pressing POS BUSY when only one Attendant Console is active is
ignored (i.e., only one console is allowed to be inactive at a time).
When a console is in the inactive mode, ringing is disabled on facility appearances on the two
rightmost button columns only. The (green) status LEDs will continue to operate normally. Calls to
floating PDCs not signed in, DID calls, and dial “0” calls will be transferred to the active console.
Internal calls to the PDC of the inactive console will still be directed to that console.
Incoming calls on lines that normally ring at only the inactive console will now ring at the active
console if they have an appearance there.
All buttons on the inactive console will continue to function normally, including the Selector Console
buttons. Calls can be originated by the inactive console. Call appearances in the leftmost two
columns of buttons on the inactive console are not affected by the Position Busy feature.
The attendant can press a Direct Station Selection (DSS), Automatic Intercom (AUTO ICOM), or a
Direct Facility Access (FACILITY) button and then receive busy-to-idle reminder when the facility
becomes idle.
Note that if a personal trunk appears on only one DTAC, incoming calls on those trunks will not
receive service when the console is inactive. For this reason, it is strongly recommended that each
DTAC attendant be assigned a Coverage-Individual (COVER-IND) button for the other console so
that these calls can be covered. Also, be sure to make the Attendant Console the principal station
(owner) on all trunks that are to receive coverage by the other attendant.
Systems with Switched Loop Attendant Console(s) (SLAC)
For the Position Busy feature to be operational, the system must have either two attendant
positions or one position plus a multiline voice terminal administered as a “backup.” If the system
has two consoles, pressing the Position Busy button on one will make it inactive and cause most
calls in the common console queue to be directed to the active console. Each attendant covers for
the other. Only one console can be in Position Busy condition at a time. If the system has one
console with an administered backup voice terminal, pressing the POS BUSY button will make the
SLAC inactive, and most calls from the common queue will be directed to the backup terminal.
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							Features and Services
A console in Position Busy mode can receive attendant PDC, DID, and DGC calls, and outgoing
calls can still be placed. Local functions can be activated.
Considerations
Position Busy allows one of two attendant positions to be made inactive when not required. This is
useful in situations where calling traffic requires only one console operator.
Interactions
The following features interact with Attendant Position Busy.
Attendant Call Extending: Unanswered calls extended by an inactive console will return to the
active console on the Return-On-Dont-Answer (RTN-DA) button (DTAC only) or on a Loop button
(SLAC only).
Attendant Camp-On: Calls Camped-On by an inactive console will return to the active console
when Camp-On timeout occurs.
Attendant Message Waiting: An inactive attendant is permitted to control voice terminal Message
LEDs.
Automatic Intercom: The inactive attendant is permitted to place Automatic Intercom calls. DTAC
only: Automatic Intercom calls to the inactive attendant will not ring at the console or be transferred
to the active attendant when the AUTO ICOM button is located in one of the two rightmost button
columns.
Backup Station (Single SLAC): If the Backup station is a member of a DGC group, it must be
logged into the group to receive attendant calls.
Coverage:
l DTAC only—If the active attendant is a coverage receiver for the inactive attendant,
coverage is invoked and calls will appear at the active attendant’s Cover button. If the
inactive attendant is a coverage receiver for the active attendant, coverage, when
activated, is invoked at all coverage stations, including the inactive attendant. However, if
the Cover button is located in one of the two rightmost button columns, coverage calls will
not ring at these buttons.
l SLAC only—All calls covered by the common queue will be directed to the active console.
Direct Group Calling: If the attendant is a member of a DGC Group, calls directed to the group
will be routed to the attendant. The attendant must dial V 4 to log out of the group. Dialing V 6 re-
enters (logs into) the group.
Direct Inward Dialing: All DID calls to unassigned DID numbers will be transferred to the active
attendant.
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							Attendant Position Busy
Forwarding: If a PDC/FPDC is signed in at an inactive attendant console, then calls to this
PDC/FPDC will go to the active attendant (SLAC) or to the inactive attendant (DTAC only).
All calls to FPDCs not signed in will be transferred to the active attendant.
Night Service:An inactive attendant that is a Directed Night Service receiver will receive
Night Service calls.
Park: A call parked on the inactive attendant console will return to the inactive console if the
call times out; calls parked via the Selector Console will return to the active console.
Personal Lines: All calls to trunks having an appearance in either of the two leftmost button
columns of a DTAC will ring normally at the inactive console. All calls to trunks having
appearances in either of the two rightmost button columns will not ring. If these trunks also
have an appearance at the active console, they will ring there even if they do not normally.
Program: The Program feature remains active at the inactive console.
Programmable Buttons:All DSS, Flex DSS, and REP DIAL buttons remain active on the
inactive console.
Administration Requirements
Attendant Console (Voice Terminal) Port:
l Assign Position Busy button on DTAC. A Position Busy button is defaulted to the
SLAC; it can be assigned to another feature if desired.
l Assign COVER-IND buttons between consoles (DTAC only).
System
l Designate “backup” multiline voice terminal (single-SLAC systems only).
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							FEATURES AND SERVICES
Attendant Release
Description
This feature releases the attendant from unextended call. There are two forms of Attendant
Release: Manual and Automatic. This feature applies to the Direct Trunk Attendant Console
(DTAC) and the Switched Loop Attendant Console (SLAC).
Manual Release:
Pressing RELEASE releases the attendant from an extended call and completes the
associated call transfer. The status LED of the original calling facility will change from hold
to busy for direct trunk terminations and from hold to idle for other call facilities (e.g., Loop,
Return-On-Busy, Return-On-Don’t-Answer,Cover, Automatic Intercom, DSS, and System
Access).
Calls cannot be released to Reorder or Dial Tone.
Pressing CANCEL terminates the destination call and reconnects the attendant to the calling
party. If the attendant goes on-hook without first releasing a call, the call extending
operation will be terminated (the calling party will be disconnected).
Automatic Release:
This feature simplifies the attendant procedures by eliminating the need for the attendant to
press RELEASE when releasing from one call to handle another. Selection of any new line
facility while active on the Start button will automatically release the first call. At release, the
status LED of the first calling facility will change from hold to busy for direct trunk
terminations and from hold to idle for other call facilities (e.g., Loop, Return-On-Busy,
Return-On-Don’t-Answer, Cover, Automatic Intercom, DSS, and System Access).
The Automatic Hold feature can be administered for the SLAC as an alternative to Automatic
Release. If the attendant, active on a loop call, presses another loop button to place a call or
pick Up a held call, the active call is put on hold—not released.
Considerations
Attendant Manual Release improves attendant efficiency in handling calls by allowing the
attendant to release an extended call without having to wait for the called station to answer.
Attendant Automatic Release enhances the attendant’s ability to handle many calls by
eliminating the Release operation when answering a second call.
The Release function is inhibited whenever the Start facility is connected to Reorder or Dial
Tone. Pressing CANCEL will terminate the destination call and reconnect the attendant to
the calling party.
Administering the Automatic Hold option instead of Automatic Release reduces the
occurrence of accidentally dropped calls.
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							Attendant Release
Interactions
The following feature interacts with Attendant Release.
Attendant Camp-On:External calls that are released
camped on.
Administration Requirements
when Busy Tone is heard will be
System with SLAC: Enable Automatic Hold feature? (yes for Automatic Hold or no for
Automatic Release; default = no).
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							FEATURES AND SERVICES
Attendant Return Coverage On Busy
Description
This feature allows a camped-on call at a busy station or DGC Group to be returned to the
attendant for service after a specified time period.
A camped-on call not answered within 1 to 120 seconds (administrable) after the attendant
releases the call will return to the console in one of the following ways:
l On the Return-On-Busy (RTN-BUSY) button at a Direct Trunk Attendant Console
(DTAC).
l On a LOOP button at a Switched Loop Attendant Console (SLAC).
To answer a returned call at a DTAC, the attendant presses RTN-BUSY (if not selected by
Ringing Line Preference.) A returned call can be reextended via the START button or a
Selector Console button. In either case, the Return-On-Busy button is idled as soon as the
attendant releases.
To answer a returned call at a
to the ringing loop.
When the RTN-BUSY button isSLAC, the attendant
busy at a DTAC, themerely lifts the handset to be connected
calling party will remain on-hold; if a loop
is not available at a SLAC, the returning call remains in the console queue. The system will
continue to attempt to ring the called station until the RTN-BUSY button is idle or a loop is
open. When Attendant Camp-On is not provided (Camp-On return time set to zero seconds),
calls released by the attendant to busy tone are returned to the console immediately.
Considerations
Attendant Return-Coverage-On-Busy allows the attendant to service calls not answered
within specified time intervals.This provides the calling party better service, and results in
fewer lost calls.
Interactions
The following features
Attendant Camp-On:
camped on.interact with Attendant Return Coverage On Busy.
External calls that are released when Busy Tone is heard will be
Attendant Console, Direct Trunk: As long as an Attendant Console remains active, the call
will return to the attendant who extended it.
Attendant Console, Switched Loop: A returning call is directed from the common queue to a
LOOP button.
attendant, the
the call.
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In a two-console system, returning calls can
second attendant, either attendant, or to thebe administered to go to the first
specific attendant who originated 
						

							Attendant Return Coverage On Busy
Attendant Direct Extension Selection: If a call to a Floating PDC (FPDC) is returned to the
attendant, the FPDC’s status LED on the Selector Console will flash during ringing and go
dark when the call is answered.
Direct Group Calling: External calls that are camped onto a DGC group that does not have a
delay announcement will return to the attendant console after the specified number of rings.
Send All Calls (DTAC only): If Send All Calls is activated, returning calls will ring at the
DTAC.
Administration Requirements
System:
l Assign number of seconds before unanswered camped-on calls return to the
Attendant Position (1-120 or 0 for no Camp-On; default = 30).
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