ATT Merlin Classic Mail Issue 1 System Reference Guide

							System Reference Guide
4. Enter the mailbox number.
OR to find it in the company directory
5.To reset the password to 0000
Resetting a Mailbox
press  
press 
If you want to reassign a mailbox to a new employee, you can reset it. Any messages
that remain in the mailbox will be deleted if you reset it. If the mailbox you want to
reset is part of an automated answering service, the CLASSIC MAIL system won’t
allow you to eliminate it until you modify the automated answering service. See
Chapter 8, “Creating Advanced Answering Services.”
To reset a mailbox:
1.Enter administration mode.
2. For mailbox administrationpress 
3. To change a mailboxpress 
4. Enter the mailbox number.
OR to find it in the company directorypress  
Part 2: CLASSIC MAIL System Administration 
						

							5. To reset the mailboxpress 
A message about how many messages
have been stored plays.
6. To reset the mailboxpress 
Listing All Mailboxes
The CLASSIC MAIL system will play a list of all mailbox owners. The list is divided
into two parts: mailboxes included in the company directory, and those that are not.
To hear a list of all mailboxes:
1.
2.
3.
Enter administration mode.
For mailbox administrationpress 
To list mailboxes
The names not included in the company
directory, followed by those that are included play.press
Chapter 7: Administering Mailboxes
69 
						

							Recording a New Company Directory Name
You have the option as administrator to record mailbox names so that the company
directory is “spoken” by a consistent voice.This recording will also be used as the
default mailbox greeting.
To record a new directory name for a mailbox:
1.
2.
3.
4.
5.
6.
7.
Enter administration mode.
For mailbox administration
To change a mailbox
Enter the mailbox number.
OR to find it in the company directory
To record the mailbox name
Record the new name
A confirmation message plays.
To accept the recording
press
press 
press  
press 
press
press 
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Adding or Removing a Name in the Company Directory
To add or remove a name in the company directory:
1. Enter administration mode.
2. For mailbox administrationpress 
3. To change a mailboxpress 
4. Enter the mailbox number.
OR to find it in the company directorypress 
5. To include or remove a name from the directorypress  
A confirmation message plays.
Note: This process does not delete the actual mailbox. To reset a mailbox, see Chapter 7: Resetting a
Mailbox.
Chapter 7: Administering Mailboxes71 
						

							Creating the General Delivery Mailbox
If you wish to keep messages to the attendant separate from general delivery
messages, you should create a distinct general delivery mailbox.
To create a general delivery mailbox:
1. Enter administration mode.
2. To change system parameters
3. To change the general delivery mailbox number
A message giving you the current general delivery
mailbox number, or informing you that it’s not currently
assigned plays.
4. Enter a mailbox number to designate as the
general delivery mailbox.
OR if you want none
press
A confirmation message plays.
Note: Pressing # in step 4 disables the general delivery mailbox.
press 
press 
System Reference Guide
Part 2: CLASSIC MAIL System Administration 
						

							Changing the Attendant’s Intercom Number
The CLASSIC MAIL system always gives incoming callers the option of calling an
attendant. For example, incoming callers always hear the instruction, “Please enter
the extension number you wish to call, or press pound to use the company directory. To reach
an attendant, press zero or just stay on the line.“ If a caller presses zero, the CLASSIC
MAIL system will transfer the caller to the attendant’s intercom number. This
number was set during installation and is recorded on the Installation Data Form in
Appendix A.
To change the attendant’s intercom number:
1. Enter administration mode.
2. To change system parameterspress 
3. To change the attendant’s intercom numberpress 
A message of the current number
attendant’s intercom number plays.
4. Enter a new intercom number for the attendant
OR if you want none
A confirmation message plays.press 
Chapter 7: Administering Mailboxes
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							System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Chapter 8: Creating Advanced Answering Services
Chapter 5 described a basic answering service. You can schedule the basic service to
greet callers differently during your normal business hours than it does after hours.
The way the CLASSIC MAIL system operates during normal business hours is referred
to as day mode. After-hours operation is referred to as night mode.
Scheduling the CLASSIC MAIL System
You determine what operating mode the CLASSIC MAIL system is in by setting up
a daily business schedule. You schedule business hours for every day of the week,
down to the minute. The CLASSIC MAIL system will normally operate according to
this schedule. The business hour schedule determines:
lWhich company greeting callers hear
lWhich call routing map is used (explained later in this chapter)
lHow many times an incoming call rings before the CLASSIC MAIL System
answers
For holidays or emergencies, you can “force” the system into an unscheduled mode.
For example, if your regular Monday hours are from 8:30 to 5:00, but the Fourth of
July is falling on a Monday, you can force the CLASSIC MAIL system into off-hours
operation for Monday, July 4. Then on Tuesday morning, you can “release” the
system back to its normal schedule.
Chapter 8.
- Creating Advanced Answering Services75 
						

							Setting the Business Hours Schedule
The CLASSIC MAIL system’s default business hours assume your business is open 24
hours, 7 days a week. To change this schedule, specify a day, then specify the hours
of normal operation for that day. You can copy the schedule of any day and use it
to define schedules for any other days. Before establishing a new schedule, you can
check what the current schedule is.
Use the Business Hour Schedule in Appendix C to define the daily schedule you
want, then enter this schedule using the procedure below. When entering the
schedule information, use the following conventions:
lDays of the week are numbered 1 through 7, beginning with Monday.
lTime is specified as two digits for hours and two digits for minutes. The
CLASSIC MAIL system operates using a twelve hour clock, with AM/PM
designators.
To set the business hours schedule:
1. Enter administration mode
2. To change system parameterspress 
3. To set the schedulepress 
4. (Optional) To hear what the current schedule ispress 
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							5. To indicate the day of the week you’re setting a
schedule for, enter a number from 1 to 7.
6. Enter four digits to specify the time your
business opens for the day you just specified.
To specify a.m.
OR, to specify p.m.
OR, if you have a schedule for one day that you want to copy
press the number of a day you want to copy.press 
press 
If the company will be closed on the day indicated press 
7. Enter four digits to specify the time your business closes.
To specify a.m.press 
OR, to specify p.m.press 
8. Repeat steps 3 through 7 until all days are specified.
Chapter 8: Creating Advanced Answering Services
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