ATT Merlin Classic Mail Issue 1 System Reference Guide

							Labeling Your Telephones
The CLASSIC MAIL system includes a set of voice mail labels that attach to your
Merlin telephones. These labels indicate which outside line buttons can be used to
gain access to messages stored by the CLASSIC MAIL system. It is important that all
of your Merlin telephones have these labels attached. See Figure 3I.
For each Merlin telephone in your business:
1.
2.
Attach a label next to each outside line button corresponding to the lines plugged
into the CLASSIC MAIL system’s interposed line jacks. (You recorded these lines on
the Installation Data Form earlier.)
Perform Test 4.
TEST 4
1. Press each Labeled outside line button.
2. When you hear dial tone
The CLASSIC MAIL system should answer.
3. Hangup.
If this test fails, turn to Chapter 10, Troubleshooting Tables.
press 
CLASSIC MAIL System Reference GuidePart 1: Installing the CLASSIC MAIL System 
						

							The CLASSIC MAIL System line Numbering Conventions
Throughout this guide, and during the operation of the CLASSIC MAIL system,
references will be made to line numbers.Line numbers are used to identify a
particular outside line plugged into your Merlin Control Unit. The line labeling
convention used on the Control Unit is that the line plugged into Control Unit
outside line jack A is called line A; line B is plugged into jack B, and so forth. The
CLASSIC MAIL system alters this convention slightly by referring to lines by
numbers; for example, when transferring a call to you it may say, You have a call on
line 1. This means that you have a call on the line plugged into control unit jack A,
which is normally the first outside line button on your telephone. Table 3J shows the
CLASSIC MAIL system line numbering convention. These line designators corre-
spond to specific outside line buttons on Merlin telephones. See Figure 3K.
Merlin Line DesignatorsABC DEFG H
CLASSIC MAIL Designators 1 2 3 4 5 6 7 8
Fjgure 3I: Merlin Telephone
with voice mail labels in place
Table 3J: Line Numbering
Conventions
Chapter 3: Standard Installation31 
						

							Figure 3K: Line Button
Designations
Note: If you are installing the CLASSIC MAIL system with a Merlin 1030/3070 control Unit, your line
designation scheme will be different. See the CLASSIC MAIL System Control Unit Upgrade Kit
Installation Guide for details.
Initial Administration Tasks
If you have completed the previous steps you are ready to begin the administration
process. This process includes:
l
l
l
Opening and initializing the Attendant’s Mailbox
Verifying that the results of the self–initialization process are correct
Setting the date and time
CLASSIC MAIL System Reference GuidePart 1: Installing the CLASSIC MAIL System 
						

							To open the attendant’s mailbox:
1. Press any labeled outside line button on any Merlin telephone. See Figure 31.
2. When you hear the dial tonepress 
The confirming message, Enter your mailbox number
and password, then press pound... ” plays.
3. Enter the intercom number of your attendant. See Appendix A, “Installation Data
Form,” Attendant’s Intercom Number.
4. Enter the attendant’s password (initially set to 0000).
To verify the results of the self-initialization process:
5. The series of messages, Control Unit type is... Control Unit software is... The
following outside lines are in service...  plays.
This series of messages reports the results of a self–initialization process that the
CLASSIC MAIL system goes through when first powered on. During this process, the
CLASSIC MAIL system conducts tests to determine the type of Merlin Control Unit
it is connected to, the type of feature package software installed in the Control Unit,
and the number of outside lines connected to the Control Unit. The CLASSIC MAIL
system may not have been able to determine these attributes accurately if your
Control Unit was in use when you first turned the CLASSIC MAIL system on,
therefore these results may not match your actual Control Unit attributes. If this
Chapter 3: Standard Installation
33 
						

							CLASSIC MAIL System Reference Guide
happens, or if you want to hear this information again, follow the procedures in the
Chapter 9 sections,Change Control Unit type and Change Line Configuration.
To set the date and time:
6.
7.
8.
9.The message, Enter 6 digits to specify the month, day and last two digits of the
year... plays.
Enter six digits representing the current date.
For example, for a date of July 4, 1993, (07/04/93) enter 070493. The confirming
message, “Enter four digits to specify the hour and the minute... ” plays.
Enter four digits representing the current time. For example, for a current time
of 3:15, (03:15) enter 0 31 5.
To specify a.m.
OR to specify p.m.press  
press 
To initialize the attendant’s mailbox:
The confirming message, “Since this is the first time you are calling your voice
messaging system, you will be asked to enter your new password, record your
name, and spell the first four letters of your last name. Your password must be four
to eight digits long. Enter your new password then press pound. ” plays.
10. Enter a four to eight digit password.
Part 1: Installing the CLASSIC MAIL System 
						

							11.
12.
13.
To accept the new passwordpress 
Hang up. Record this Attendant’s Password in Appendix A.
Perform Test 5.
TEST 5
1. Call your main business telephone number. Let the call ring four times. The CLASSIC MAIL
system should answer.
2. Enter the intercom number of your attendant. The CLASSIC MAIL system should transfer
the call to the attendant’s intercom. Verify that the attendant’s intercom line is ringing. Do
not answer the ringing intercom.
Hear the confirming message, You have reached mailbox (Attendant Intercom #).. At the
tone record your message. When you have finished recording, hang up to deliver your
message, or press pound for more options. ”
3. Leave a test message approximately 10 seconds long,
When you are finished recording
press 
4. To replay the message
Hear the test message replay.
If this test fails, turn to Chapter 10, “Troubleshooting Tables. ”
Chapter 3: Standard Installation
press 
35 
						

							The standard installation is now complete. If you have read Part Two of this manual
and have a plan of how you want the CLASSIC MAIL system to operate, you are ready
to begin the customizing process now. If you are not ready, unplug the CLASSIC
MAIL system power supply until:
lYou have read the customizing instructions in Part 2: CLASSIC MAIL
System Administration
lYou have trained all CLASSIC MAIL system users how to operate the
CLASSIC MAIL system
Note: The CLASSIC MAIL system does not have a power switch you turn it off by unplugging it. Unplugging
the CLASSIC MAIL system will not affect your existing telephone operations.
For additional information about installing the CLASSIC MAIL system, refer to
Chapter 4, Additional Installation Options.
CLASSIC MAIL System Reference GuidePart 1: Installing the CLASSIC MAIL System 
						

							Chapter 4: Additional Installation Options
This chapter describes several installation modifications that you can make that may
improve the operation of the CLASSIC MAIL system and your Merlin telephone
system.
Expanding a Two-Port Installation
The CLASSIC MAIL system can be initially installed in either of two configurations:
two-port or four-port. If you have initially installed a two-port CLASSIC MAIL
system, you may eventually need to expand its capability to four ports. Expanding
a two-port CLASSIC MAIL system increases the possible number to simultaneous
system users from two to four, and increases the total system message storage
capacity from approximately three to six and one half hours.
Expanded CLASSIC MAIL systems plug into four voice terminal jacks and four
outside line jacks on your Control Unit. An expanded CLASSIC MAIL system is
installed as shown in Figure 4A.
Telephone
Companys
Central
Office
Figure 4A: Typical Expanded
CLASSIC MAIL System
Installation
Chapter 4: Additional Installation Options37 
						

							Deciding if the expanded installation configuration is best for your business requires
that you estimate how much you will use your CLASSIC MAIL system. Often the
amount of usage is determined by the type of Merlin you have. See Table 4B.
MODELTWO-PORTFOUR-PORT
INSTALLATION
INSTALLATION
Table 4B: Two–port vs.
four–port installation
guidelines
Merlin 206YesNo
Merlin 410YesMaybe
Merlin 820Maybe
Yes
Merlin Plus (4x10)YesMaybe
Merlin Plus (8x20)Maybe
Yes
Merlin 1030/3070NoYes
If you have a two-port CLASSIC MAIL system installed with a Merlin Control Unit
with five to eight outside lines, or if your employees let messages accumulate for long
periods before listening to them, you should consider the expanded installation.
If you have a two-port CLASSIC MAIL system, and find that it is often busy when
you try to retrieve your messages, or if it is often too busy to answer incoming calls,
you should consider switching to expanded installation.
CLASSIC MAIL System Reference GuidePart 1: Installing the CLASSIC MAIL System 
						

							Consult your CLASSIC MAIL system dealer for additional assistance in determining
which installation is best for your business.
To complete an expanded installation:
lInterpose the CLASSIC MAIL system between your Merlin Control Unit
and two additional outside lines
lConnect the CLASSIC MAIL system to two additional vacant voice
terminal jacks on the Control Unit
lInstall the CLASSIC MAIL system Expansion Key
See the instruction sheet included in the optional CLASSIC MAIL System Expansion
Kit for expanded CLASSIC MAIL system installation details.
Message Storage Capacity
The message storage capacity of your CLASSIC MAIL system determines how many
hours of recorded messages your system can contain before it fills up. Your CLASSIC
MAIL system’s storage capacity depends upon the size of the hard disk in your
system and the version of your CLASSIC MAIL system software. Capacities range
from three hours to thirteen hours. See Table 4C for an explanation of the available
message storage capacities.
Chapter 4: Additional Installation Options39