ATT Merlin Classic Mail Issue 1 System Reference Guide

AT&TCLASSIC MAIL
TM
VOICE MESSAGING SYSTEM
System
Reference
Guide 

Copyright © 1994AT&T 585-321-115
All Rights ReservedIssue 1
June 1994
NoticeEvery effort was made to ensure that the information in this book was complete and accurate at the time of printing. However,
information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. Theselimits are designed to provide reasonable protection against harmful...

I
Table of Contents
Prefacevii
Chapter 1: Introduction
Installing the CLASSIC MAIL System With Your Merlin System
Merlin Control Unit Compatibility9
10
12
Chapter 2: Getting Started
Completing the Installation Data Form 
The CLASSIC MAIL System13
13
16
Chapter 3: Standard Installation
Mounting the CLASSIC MAIL System to the Wall
Interposing the CLASSIC MAIL System between your Outside Lines
and Control Unit
Connecting the Telephone Emulation Cables
Installing the Power Supply
Labeling Your Telephones
The...

Chapter 5: Customizing CLASSIC MAIL to Fit Your Business 
The CLASSIC MAIL System Administrator
CLASSIC MAIL System’s Voice Messaging Services
Regular Mailboxes
Guest Mailboxes
Special. Purpose Mailboxes 
Using Mailbox
Basic Answering Services
Company Directory
Initial Tasks 
Preparing Your Customers for the CLASSIC MAIL system 
Preparing Your Employees for the CLASSIC MAIL System 49
50
50
51
52
52
53
54
55
56
56
57
Chapter 6: Customizing the Basic Operations
The Administrator’s Mailbox
Recording Company...

Chapter 8: Creating Advanced Answering Services
Scheduling the CLASSIC MAIL System 
Setting the Business Hours Schedule
Forcing and Releasing Hours of Operation
Advanced Answering Services
Defining Advanced Answering Services
Entering Advanced Answering Service Information
Recording Company Greetings 
Entering the Call Routing Map Information
Recording the New Top-Level Menu
Testing the Current Map  
Copying a Call Routing Map 
Altering a Route
Erasing a Call Routing Map
Assigning Group Call Distribution...

Appendix A: Installation Data Form
Appendix B: Mailbox Assignments
Appendix C: Business Hour Schedule
Appendix D: Call Routing Worksheet–Day
Appendix D: Call Routing Worksheet–Night
Appendix D: Call Routing Worksheet–Sample
Appendix E: AT&T Limited Warranty and Limitation of Liability113
115
117
119
121
123
125 

Preface
Welcome to the CLASSIC MAIL™ Voice Messaging System, a product that provides
the cost savings of an automated answering service with the convenience of round-
the-clock voice messaging for owners of Merlin™206, 410, 820, 1030/3070, and
Merlin Plus telephone systems.
This manual is for the person responsible for the installation and administration of
the CLASSIC MAIL system. It contains two parts.
Part One,“Installing the CLASSIC MAIL system,” explains how to install
CLASSIC MA
chapters:IL system...

Part Two, “CLASSIC MAIL System Administration,” explains how to customize the
operation of the CLASSIC MAIL system for the particular needs of your business. It
includes the following chapters:
l
l
l
l
l
l
Chapter 5, “Customizing the CLASSIC MAIL system to Fit Your Business,”
explains how to approach the task of customizing the CLASSIC MAIL
system.
Chapter 6, “Customizing the Basic Operations,” instructs 
YOU what to do
first when customizing the CLASSIC MAIL system.
Chapter 7, Administering Mailboxes,”...

Part 1:
Installing the
CLASSIC MAIL
System 

Chapter 1: Introduction 
A quick review of your Merlin phone system is required in order to explain some
terminology used later in describing the installation process.
A Merlin telephone system always includes:
lA Merlin Control Unit
lVarious types of Merlin telephones
lTelephone wiring
A typical Merlin system is installed as shown in Figure 1A.
Telephone
Companys
Central
Office
Merlin
Control
UnitFigure 1A. Typical Merlin
System
Chapter 1 Introduction9