ATT Merlin Classic Mail Issue 1 System Reference Guide
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ENTER ADMINISTRATION MODE RECORDCALL COMPANYCHANGEMA!LBOXCHANGE RoutingSYSTEMSYSTEMGREETINGSADMINISTRATIONADMINIOPERATIONPARAMETERS FORCEFORCE RELEASE RETURN DAYNIGHTCHANGELOCKING RETURNCONTROLANDTO UNITUNLOCKINGPREVIOUSINTEGRATIONMAlLBOXESMENUPARAMETERS DAY GREETINGNIGHT GREETING .LOCK LOCKUNLOCK ORMULTIPLEMULTIPLE UNLOCKMAlLBOXES MAlLBOXES MAILBOX CHANGELIST A ALL MAILBOXSUBSCRIBERS RETUTRNRESETRESET RERECORDCHANGETOMAlLBOXMAlLBOX DIRECTORY PREVIOUS PASSWORDCOMPANY DIRECTORY MENUNAME...
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Chapter 5: Customizing CLASSIC MAIL to Fit Your Business You customize the CLASSIC MAIL system by providing it with information that is unique to your business; for example, the names of all your employees, or your normal business hours. The CLASSIC MAIL system uses this information in deciding how to answer and route calls properly. Customizing the CLASSIC MAIL system requires that you do a little advanced planning, then dial into the CLASSIC MAIL system. The CLASSIC MAIL system’s built-in set of...
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The CLASSIC MAIL System Administrator Customizing the CLASSIC MAIL system requires that someone familiar with your business telephone operations plan how the CLASSIC MAIL system should operate. The person who does this is referred to as the CLASSIC MAIL System Administrator. Learning to be the administrator is not difficult, but does require a basic understand- ing of what the CLASSIC MAIL system can do. CLASSIC MAIL System’s Voice Messaging Services The CLASSIC MAIL system’s voice messaging services...
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Regular Mailboxes The CLASSIC MAIL system automatically assigns a regular mailbox to each intercom number in your Merlin phone system. The mailbox number of a regular mailbox is the same as its associated intercom number. For example, if your intercom number is 12, your mailbox number will also be 12. Each type Merlin Control Unit has its own intercom numbering scheme. Table 5B illustrates these schemes: Merlin Control Unit Intercom / Regular Mailbox Numbers 2061-5* 41010-19 82010-29 Plus 10-29...
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System Reference Guide Guest Mailboxes The CLASSIC MAIL system contains up to 100 guest mailboxes. These mailboxes are not associated with any particular intercom number. Employees who require guest mailboxes typically are: lSomeone who shares an intercom number with others, such as a sales clerk lSomeone who has no intercom number, such as an out-of-state sales representative, a delivery driver, or a construction worker Guest mailbox numbers are always three digits (from 900 to 999) and are assigned by...
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lRecord message mailboxes: Used when customizing the answering services described in Chapter 8. lThe Administrator’s Mailbox: Used by the administrator to customize the CLASSIC MAIL system. Chapters 6 and 8 explain these types of mailboxes in greater detail. Using Mailboxes To hear stored messages, or to use mailbox features, you must first open a mailbox. To open a mailbox: 1. 2. 3. 4. From your Merlin phone, press an Voice Mail labeled outside line button and enter the CLASSIC MAIL system access code....
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When your mailbox is opened, the CLASSIC MAIL system informs you of the mailbox contents, then plays a series of instructions explaining available options. For example, the CLASSIC MAIL system plays, “Y OU have three new messages,; then plays “To listen to your messages, press one. ” See the CLASSIC MAIL System Mailbox User Guide for more information about how to use your mailbox. Basic Answering Services The CLASSIC MAIL system’s automated answering service allows callers to contact anyone in your...
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CompanyGreeting Top Level Menu of Instructions Dial an Intercom NumberPressPressPress Transfer to Individual’sTransfer toTransfer toOpen Mailbox Intercom NumberCompany DirectoryAttendant Company Directory An important part of CLASSIC MAIL system’s basic answering service is the company directory. This directory lists the names and intercom numbers of the CLASSIC MAIL system mailbox owners. The CLASSIC MAIL system uses this directory the same way a human attendant would use a telephone directory. The...
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In order for the company directory to be fully operational, it is important that all regular and guest mailbox owners spell their names into the directory as part of their initial mailbox set-up. See the CLASSIC MAIL System Mailbox User Guide for instruc- tions. Initial Tasks System Reference Guide Once you are familiar with some of the CLASSIC MAIL system’s capabilities, you can start planning. The tasks listed in this chapter are generally done only once, when you first set up the CLASSIC MAIL system....
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Preparing Your Employees for the CLASSIC MAIL System It is important that all of your employees know the basics of the CLASSIC MAIL system’s operation before they begin to use their mailboxes. Plan on doing the tasks below as part of their training: lAs the CLASSIC MAIL System Administrator, make sure that you understand how the CLASSIC MAIL system works. At a minimum, read the CLASSIC MAIL System Mailbox User Guide and Chapters 1, 5, 6, 7, and 8 of this guide lPrior to installation, let all employees...