ATT Merlin Classic Mail Issue 1 System Reference Guide

							System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Chapter 6: Customizing the Basic Operations
The CLASSIC MAIL system is designed to operate with very little customization
required. It is recommended however, that you complete at least three tasks now:
lRecord a company greeting
lAssign and unlock mailboxes
lCreate a CLASSIC MAIL System Administrator’s mailbox and password that
is distinct from the attendant’s mailbox
To accomplish these tasks, follow the on-line customization instructions contained
in the CLASSIC MAIL System Administrator’s mailbox.
The Administrator’s Mailbox
When the CLASSIC MAIL system is installed, the first mailbox initialized is the
mailbox assigned to the attendants intercom number. This mailbox is referred to as
the Attendant’s Mailbox. Because this was the first mailbox initialized, the Attendant’s
Mailbox is assigned some additional unique attributes: it becomes both the General
Delivery mailbox (described later) and the Administrator’s Mailbox.
Chapter 6: Customizing Basic Operations59 
						

							The Administrator’s Mailbox contains the special instructions that lead you through
the customization process. When you open the Administrator’s Mailbox it operates
like any other mailbox except that its menu of mailbox options contains the option,
“To perform system set-up, press nine.“ After you press 9, you must enter a second and
special password, referred to as the administration password. This is a password
distinct from the Administrator’s Mailbox password. Initially this password is 0000.
After entering the administration password you hear a menu of options describing
the customization tasks available. These include:
l
l
l
l
l
l
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Recording company greetings
Setting up call routing (advanced answering services)
Changing system operation
Mailbox administration
Changing system parameters
Changing key system integration parameters
Locking and unlocking mailboxes
The mailbox number and password of the Administrator’s Mailbox should be
recorded on the Installation Data Form in Appendix A. Use this mailbox number and
password to open the Administrator’s Mailbox now.
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							To open the Administrator’s Mailbox:
1. Call the CLASSIC MAIL system by pressing an Voice Mail labeled outside line
button and enter the CLASSIC MAIL system access code.
2. Enter the administrator’s mailbox number and password. Your recorded this
information previously on the Appendix A, Installation Data Form.
A status message, You have no new messages. plays.
(Assuming this mailbox is empty.)
3. For system setup
4. Enter the administration password (initially 0000).
(This is a different password than the Administrator’s Mailbox
password entered in step 2.)
A series of instructions beginning with, To record
company greetings, press one...  plays.
Press
Note: This procedure is later referred to as Entering Administration Mode.  Use this procedure each
time you want to gain access to the CLASSIC MAIL system’s customization instructions.
Chapter 6: Customizing Basic Operations61 
						

							Recording Company Greetings
Until you record custom greetings for your answering service, callers hear the
CLASSIC MAIL system default company greeting, “Thank you for calling. ”
You can record two customized greetings: one for business hours (day), and one for
off hours (night). Here are some examples:
(Day) -Thank you for calling Marring, Forester, and Williams. We are unable to an-
swer the phone right now, but our voice messaging system will record your message.
(Night) -Marring, Forester, and Williams is closed for the day. Please stay
on the line to use our voice messaging system.
If you want to record a day greeting only, follow the procedure below.
If you want to record both a day and a night greeting, follow the procedure for
recording the day greeting. Then repeat the procedure for the night greeting. See the
Chapter 8 section,
“Scheduling the CLASSIC MAIL System,” to schedule when each
greeting will play. If you do not establish a schedule, only the day greeting will play.
Note: If you are installing your CLASSIC MAIL system with the TouchTone Gate feature enabled, see
the Chapter 9 section, Enabling the Touch Tone Gate for instructions regarding the special information
that needs to be included as part of your recorded company greetings.
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							To record a company greeting:
1. Enter administration mode.
2. To record company greetingspress
3. To record a day greeting
press  
OR to record a night greetingpress 
The current greeting plays.
4. Record the greeting at the tonepress 
5. To replay your recordingpress  
6. To erase and re-record the greetingpress 
7. To save the greetingpress
Note: These greetings will be heard anytime an incoming call is answered by the CLASSIC MAll system.
It is likely that the caller’s impression of your business will be influenced by the quality of these
greetings. Script them carefully and use someone with a pleasant voice to record them.
Chapter 6: Customizing Basic Operations63 
						

							Assigning, Unlocking and Locking Mailboxes
Assign regular and guest mailboxes using the form in Appendix B. You must unlock
each mailbox you assign before it can be used. You can unlock/lock mailboxes
individually, or, unlock/lock a range of multiple mailboxes.
To unlock/lock mailbox:
1. Enter administiration mode.
2. To unlock or lock mailboxes
press  
3. To unlock/lock an individual mailboxpress 
OR to unlock a range of multiple mailboxespress 
OR to lock a range of multiple mailboxespress 
4. Enter the mailbox number, or the range of mailboxes you want to change.
Repeat as needed for additional mailboxes.
5. To return to the previous menupress 
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Changing the Administrator’s Mailbox Number
If your attendant is not going to be your CLASSIC MAIL System Administrator, you
should change the Administrator’s Mailbox number. Initially, both of these mail-
boxes share the same number.
To change the Administrator’s Mailbox number:
1.Enter administration mode.
2. To change system parameters
press   
3. To change the Administrator’s Mailbox numberpress  
Hear the current Administrator’s Mailbox number.
4. Enter the new Administrator’s Mailbox number.
A confirmation message plays.
5. Change the administration password.
Chapter 6: Customizing Basic Operations65 
						

							Changing the Administration Password
Initially the administration password is 0000. You can change it to any four- to eight-
digit number you like. It is recommended that you choose a random eight-digit
password for security purposes. Update the Installation Data Form in Appendix A
with this new password.
To change the administration password:
1.
2.
3.
4.
5.
6.
Enter administration mode.
To change system parameters
press 
To change the administration passwordpress 
Enter a new password of four to eight digitspress 
The password plays back.
To accept
press  
OR to re-enterpress 
Update the Installation Data Form in Appendix A to reflect this password
change.
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Chapter 7: Administering Mailboxes
This chapter describes mailbox administration capabilities that you will need as your
business environment changes. These include:
lResetting passwords
lRecording new mailbox names
lResetting mailboxes
lListing mailboxes
Resetting a Password
If a mailbox user forgets their password, you can reset it to 0000. They can then re-
open their mailbox and enter a new password.
To reset a password:
1. Enter administration mode.
2. For mailbox administrationpress 
3. To change a mailboxpress 
Chapter 7: Administering Mailboxes67