ATT Merlin Classic Mail Issue 1 System Reference Guide

							To reset the line configuration and Control Unit type:
System Reference Guide
1.Enter administration mode
2.To change Control Unit integration parameterspress 
3.To reset the line configuration and Control Unit typepress 
4.      Turn the CLASSIC MAIL system off, then on.
Note: Your Control Unit should be idle while the Reset Line Configuration process is underway. If not,
some lines may not initialize properly. Always check the results of this process by checking each line‘.s
status after you have reset the line configuration. To check line status, see the previous section,
“Changing the Line Configuration.”
Changing the Control Unit Type
If you want to hear a report describing the type of Control Unit that the CLASSIC
MAIL system thinks it is connected to, or if you want to change the Control Unit type
because it does not match your actual Control Unit, follow the procedure below.
(This menu item will not be available if you have installed the CLASSIC MAIL
Control Unit Upgrade Kit.)
To change the Control Unit type:
1.Enter administration mode
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							2.To change Control Unit integration parameterspress 
3.To change the Control Unit typepress 
4. The report describing the Control Unit type and
software feature package type plays.
5. To change the Control Unit typepress 
6. To change the Control Unit software Feature Package typepress 
Changing the Call Transfer Type
You can determine the method that CLASSIC MAIL system will use when automati-
cally routing incoming calls to intercom destinations by changing the call transfer
type. Normally the CLASSIC MAIL system will be set to transfer incoming call
directly to an intercom using the Control Unit’s “transfer” feature. When the
CLASSIC MAIL system is set to use its direct transfer feature, transferred calls will ring
the destination intercom until answered. This method works only on Control Units
that support the transfer feature.
The other alternative is to use the “announced transfer” method. Using this method,
the CLASSIC MAIL system will put the caller on “hold” and announce the call over
the destination intercom. You will hear the call announced as, “Please pick up your
call on line... ”You then answer the call using the outside line buttons on your
telephone. Do not use is method unless you have all outside lines appearing on all
telephones, and all outside lines appear on all telephones in the order shown in
Figure l0A.
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							To change the call transfer type:
1.Enter administration mode
2.To change Control Unit integration parameters
3. To change the call transfer type
4. The message confirming the current transfer type plays.press 
press 
5. To change the call transfer typepress 
Enabling the Touch Tone Gate
The Touch Tone Gate is a programmable feature that will quickly determine whether
a incoming caller is dialing from a rotary telephone. If the Touch Tone Gate is
enabled, callers must dial a Touch Tone digit before the top-level menu will play. If
no digit is dialed, the caller will be transferred to the attendant within three seconds
of the completion of the company greeting. Enable the Touch Tone Gate feature
only if you tend to receive calls from callers using rotary phones.
If you enable the Touch Tone Gate feature, you must include the following
instructions as part of your Company Greeting:If you are calling from a Touch Tone
phone, please press any digit now. Otherwise, stay on the line and your call will be
transferred to an attendant.
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							To enable/disable the Touch Tone Gate:
1. Enter administration mode.
2. To change Control Unit integration parameters
3. To enable the Touch Tone Gate feature
Adjusting the CLASSIC MAIL System Disconnect Parameters
press 
press 
The CLASSIC MAIL system will automatically hang up during any call whenever it
hears several seconds of “dial tone.” If you have the type of outside lines that do not
supply dial tone after a caller has hung up, the CLASSIC MAIL system may not
properly disconnect at the end of some calls. Symptoms of this problem can include:
occasional calls transferred to the operator that are either silent, or are playing a
telephone company recording similar to, “If you would like to make a call . . ...” Other
symptoms can include messages recorded in the CLASSIC MAIL system General
Delivery mailbox that are either: silent, a telephone company “howler tone,” or are
playing a telephone company recording similar to, “If you would like to make a
call . . ...”You can correct these conditions by turning on the CLASSIC MAIL system
disconnect supervision parameter.
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							3. To gain access to the CLASSIC MAIL system
disconnect parameters
press 
System Reference Guide
To turn on the CLASSIC MAIL system disconnect parameter:
1.Enter administration mode.
2. To change Control Unit integration parameterspress 
4. To turn on/off disconnect supervision
press 
If the disconnect parameter is turned on, the CLASSIC MAIL system will perform a
disconnect test before transferring any call. Prior to initiating a transfer, the CLASSIC
MAIL system will momentarily go “on hook” for a period of one second, then “off
hook” for a period of five seconds. If no dial tone is detected by the CLASSIC MAIL
system during the five second period, it will transfer the call; if dial tone is detected,
the CLASSIC MAIL system will hang up. These on and off hook timing parameters
are adjustable to match the characteristics of various types of telephone company
lines. Consult your CLASSIC MAIL system dealer prior to making any adjustments
to these timing parameters.
Resetting the System
Resetting the CLASSIC MAIL system will erase most of the customization informa-
ion you have entered. After the CLASSIC MAIL system is reset, all mailboxes are
deleted and all system parameters except line configuration parameters return to
their original default values. Resetting the CLASSIC MAIL system can take up to five
minutes.
Part 2: CLASSIC MAIL System Administration 
						

							To reset the CLASSIC MAIL system
1.Enter administration mode.
2. To change system parameterspress 
3. To reset the systempress 
4. To delete all mailboxes and return the CLASSIC MAIL system to its default
valuespress 
OR to cancelpress 
After resetting, return to Chapter 3,“Initial Administration Tasks,” to begin the
customization process again.
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							System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Chapter 10: Troubleshooting
If the CLASSIC MAIL system is not working properly it is probably due to one of the
following errors:
l The Merlin voice terminal ports are not properly configured
l The self–initialization process did not correctly identify all incoming
lines
The self–initialization process did not correctly identify the Merlin
Control Unit type or the correct Control Unit Feature Package
 The CLASSIC MAIL system is not properly cabled to the Merlin
Control Unit
Testing the Configuration of the Merlin Voice Terminal Ports
The first time the CLASSIC MAIL system is powered on, it begins a process referred
to as self–initialization. Part of this process includes the CLASSIC MAIL system
interacting with the Merlin Control Unit to determine: the type of Merlin Control
Unit, the type of Feature Package software contained in the control unit, and the
number of outside lines connected to the Control Unit. The CLASSIC MAIL system
uses its telephone emulation ports (those connected to the Merlin voice terminal
ports) to conduct this initialization.
Chapter 10: Troubleshooting
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							Figure 10A
Line button assignments for typical
Merlin Control Unit (left), and for
Merlin 1030/3070 Control Unit
(right).
For the initialization process to work correctly, the line button assignments on the
Merlin voice terminal ports must be set to the proper state. To verify that the line
button assignments are set to the proper state, perform Test 7.
TEST 7
For each telephone emulation cable installed:
1. Unplug the telephone emulation cable that is plugged into the CLASSIC MAIL systems
telephone emulation jack.
2. Plug the end of this cable into a Merlin 34–button telephone.
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							3.
4.
5.
6.
7.
Verify that the numbered line button assignments of this telephone correspond exactly to
those shown in Figure 10A. (If you have installed the CLASSIC MAIL System Control Unit
Upgrade Kit for Merlin 1030/3070 Control Units, use the figure on the right.) Test each line
button, and the Transfer button (if your Control Unit has this feature) for proper operation.
If the button assignments do not correspond to those shown, reprogram the voice terminal
to reflect the proper assignments. Consult your Merlin System Reference Manual for
instructions on reprogramming voice terminal button assignments.
Remove the Merlin telephone and reconnect the telephone emulation cable to the CLASSIC
MAIL system’s telephone emulation jack.
Repeat this procedure for each telephone emulation cable installed.
Turn the CLASSIC MAIL system off, then on. See second note below.
Notes: Anytime you change the outside line, or interposed line cabling, you must reset the line configuration.
This means that if you permanently add or remove any outside lines to your control unit, or interposed line
cables connecting the CLASSIC MAIL system to the Merlin Control Unit, you must reset the line configuration.
If you temporarily unplug any telephone emulation cables, you should turn the CLASSIC MAIL system off then
on, to re-initialize the telephone emulation ports.
If you have a Merlin system with Feature Package 1 or 2, or if you have a Merlin Plus system, the CLASSIC
MAIL system will aulomatically program all its telephone emulation ports to operate with the Merlin “Do Not
Disturb’’ and “Privacy” features turned on. This will cause the CLASSIC MAIL system’s telephone emulation
ports to always appear busy on Merlin telephone auto-intercom lights.
Chapter 10: Troubleshooting107