ATT Merlin Classic Mail Issue 1 System Reference Guide

							Altering a Route
The steps for changing a particular route are identical to the steps you use when
creating a new route See Chapter 8,“Creating a New Call Routing Map”.
Erasing a Call Routing Map
To erase a call routing map, you initialize it.
To erase a call routing map:
1. Enter administration mode.
2. For call routing administration
3. To initialize a call routing map
4. To erase the map
OR to cancel
press 
press 
press 
press 
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Assigning Group Call Distribution Mailboxes (1030/3070 Only)
If your Control Unit type is a Merlin 1030 or 3070, with Feature Module 5, you can use
the CLASSIC MAIL system’s call routing capability to route callers to Merlin’s Group
Call Distribution Intercom Numbers (850-854). In addition, you can assign any
regular or guest mailbox to each of these intercom numbers. If you assign a regular
mailbox to any of these Group Call Distribution Intercoms, you can use the message
waiting lamp on the corresponding Merlin telephone to notify you of new messages.
To assign Group Call Distribution mailboxes:
1. Enter administration mode.
2. To change system parameterspress 
3. To setup Group Call Distribution mailboxespress 
4. Enter a Group Call Distribution intercom number (850-854)
5. Enter the mailbox number you want to assign to the intercom number.
Chapter 8: Creating Advanced Answering Services89 
						

							Setting the Number of Rings
You can set the number of times a call will ring before the CLASSIC MAIL system will
answer it. This setting can be different for normal business hours (day) and off hours
(night). You can also set a particular line always be answered after a set number of
rings.
Setting the Number of Rings Before an Outside Call Is Answered
Initially, the CLASSIC MAIL system is set to the business hour (day) mode. Day mode
is set to allow a call to ring four times before the call is answered by the answering
service answers.
To change the number of rings:
1.Enter administration mode.
2. To change system parameter
3. To set the number of rings
4. To set the day rings
OR to set the night rings
A message regarding the current setting followed
by instructions for changing the setting plays.press 
press 
press 
press 
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							5. Enter a number between 1 and 99.
A confirmation message plays.
Setting the Number of Rings for a Specified Line
You may want to set a particular line to be answered always after a set number of rings.
To change the number of rings for a line:
1. Enter administration mode.
2. To change system parameterpress 
3. To set the number of rings before answer
press 
4. To set the number of rings for a specified linepress 
5. Enter the line number you want to change.
6. Enter the number of rings before answer (1-99).
A confirmation message plays.
7. Repeat as required for additional lines.
Note: Setting the number of rings for a particular line to a large number effectively causes the CLASSIC
MAIL system to not to answer incoming calls on that line.
Chapter 8: Creating Advanced Answering Services91 
						

							System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Chapter 9: Other Administration Items
Occasionally you may need to change some of the customization parameters set during
the installation process. This chapter describes how to make these changes.
Changing the System Date and Time
The installer initially sets the system date and time. If there is an extended power
failure, or when daylight savings time changes, you can change the clock that the
CLASSIC MAIL system uses to determine day or night operation. When entering date
and time information, use five or six digits that represent the month, day, and the
year; for example, June 30, 1992 would be entered as 63092. Use three or four digits
for the hour and minutes; for example, 829 for 8:29, 1115 for 11:15. Finally, you
designate a.m. or p.m.
To change the system date and time:
1. Enter administration mode.
2. To change system parameterspress 
3. To change the system date and timepress 
Hear the current date.
Chapter 9: Other Administration Items93 
						

							4. Enter six digits to specify the month, day, and year.
OR to leave the date as is
Hear the current time.
5. Enter four digits to specify the current time.
OR to leave as is
To specify a.m.
OR to specify p.m.
A confirmation message replays the date and time.
Changing the CLASSIC MAIL System Access Code
press 
press 
press 
press 
If the CLASSIC MAIL system is installed behind a PBX, or has Centrex lines, you may
want to change the standard CLASSIC MAIL system access code (*). You can change
the CLASSIC MAIL system access code to a single digit code of your choice.
To change the access code:
1. Enter administration mode.
2. To change Control Unit integration parameters
press 
Part 
2: CLASSIC MAIL System Administration
System Reference Guide 
						

							3. To change the access codepress 
Hear the current code.
4. Enter the new access code, thenpress 
A confirmation message plays.
5. Record this change on the Installation Data Form in Appendix A.
Blocking Lines for Off-Site Message Alert
If you have any special-purpose telephone lines, such as WATS lines, Foreign
Exchange lines, or 800 numbers, you should block these lines so that the off-site
message alert feature will not use them to place outgoing calls.
To block a line for use:
1.
2.
3.
4.
5.
Enter administration mode.
To change Control Unit integration parameterspress 
To block lines for off-site message alertpress 
Enter the line number to be blockedpress 
Repeat as required for additional lines.
95
Chapter 9: Other Administration Items 
						

							When your CLASSIC MAIL system is turned on for the first time, it goes through a
process of self-initialization. This includes identifying all incoming lines connected
to your Control Unit, and the type of Control Unit you have. This information is
saved in the CLASSIC MAIL system’s memory. The CLASSIC MAIL system will
answer incoming calls only on lines that it has identified during self-initialization.
Certain types of lines may not be properly identified during this self-initialization
process if they:
System Reference Guide
Changing the line Configuration
l Are in use during self–initialization
l Do not generate “dial tone” when off hook
Lines such as WATS lines, incoming 800 numbers, or ringdown lines may not
generate dial tone, and may not initialize automatically. You can determine if a line
has been properly initialized. If it has not, you can initialize it by following the
procedure below. During this procedure, if the CLASSIC MAIL system tells you that
a line is “in service,” it means that it has been previously initialized and the CLASSIC
MAIL system will answer incoming calls on that line. If the line is “out of service,”
the CLASSIC MAIL system will make the line appear busy to the central office. If you
want calls to be answered on this line, change its configuration using the procedure
below. Note that anytime you change a line’s configuration, the CLASSIC MAIL
system will store this change in its memory. During all subsequent power on cycles,
the CLASSIC MAIL system will bypass the line initialization process and use the
information in its memory to decide if a line should be in service.
Part 2: CLASSIC MAIL System Administration 
						

							To hear the status of a line’s configuration, or to change a line configuration:
1. Enter administration mode.
2. To change Control Unit integration parameterspress 
3. To hear/change line configurationpress 
4. Enter the line number and follow the instructions.
5. Repeat as required for additional lines.
If you make any changes to a line’s configuration, you must turn the CLASSIC MAIL
system off, then on, before the change becomes effective.
Resetting Line Configuration and Control Unit Type
To erase information about the line configuration and Control Unit type stored in
the CLASSIC MAIL system’s memory, follow the procedure below. This causes the
CLASSIC MAIL system to repeat the self-initialization process described in the
section “Changing the Line Configuration. ”Resetting the line configuration will
not affect any mailbox or call routing administration attributes. Resetting the line
configuration can take up to five minutes. During this time, the CLASSIC MAIL
system will not answer incoming calls.
Chapter 9: Other Administration Items97