ATT Merlin Classic Mail Issue 1 System Reference Guide

							CLASSIC MAIL System Port Status Indicators
After the self–initialization process is finished, the CLASSIC MAIL system status
indicators 1-4 will show the current level of the CLASSIC MAIL system’s usage. Each
“on” indicator corresponds to someone currently using the CLASSIC MAIL system.
You can use these indicators to tell how busy the CLASSIC MAIL system is. If you
have a two-port installation, and if two indicators are on, the CLASSIC MAIL system
will be busy and unable to answer additional calls. If you have a four–port
installation, and if four indicators are on, the CLASSIC MAIL system will be busy and
unable to answer additional calls.
Troubleshooting Tables
Failure SymptomSuggested Actions (in order)
Installation Test 1 Fails1)
Incoming calls do not ring on Merlin telephones after
the CLASSIC MAIL system has been installed.
2)
Installation Test 2 Fails1)
The CLASSIC MAIL system does not answer calls on
access lines.
2)
The CLASSIC MAIL system is probably cabled
incorrectly. Verify that for each incoming line
plugged into a CLASSIC MAIL system line jack,
there is a corresponding interposed line cable
connecting the control unit line jack to the
CLASSIC MAIL system’s interposed line jack.
Verify that the interposed line cables are not
defective. Try different cables. Retest.
The outside line button you are using is not a
CLASSIC MAIL system access line.
The CLASSIC MAIL system has not completed
self–initialization, or is busy with other callers.
System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							3)
4)
5)
Installation Test 3 Fails1)
The CLASSIC MAIL system does not answer calls on
incoming lines, or incoming lines always appear
busy to outside callers.
2)
3)
4)
5)
Chapter I0: Troubleshooting
The Q tone is not being generated by the
Control Unit. You should be able to hear this
tone 
when Q is pressed.
The Control Unit and the CLASSIC MAIL sys-
tem are not properly grounded. Test for proper
grounding by unplugging all outside lines con-
nected to the CLASSIC MAIL system outside
line jacks. Repeat Installation Test 2. If Test 2
is now successful, grounding problems exist.
Check grounding.
The CLASSIC MAIL system access code has
been changed. Try codes  0-9, or #.
The outside line you are calling does not ap-
pear on the CLASSIC MAIL system’s telephone
emulation ports. Perform Test 7.
The CLASSIC MAIL system was not able to
identify all incoming lines properly during self-
initialization. Use the procedure “Changing
Line Configurations” in Chapter 9 to check that
all incoming lines are in service.
The CLASSIC MAIL system has not completed
the self–initialization process, or it is busy with
other callers. Check status indicators.
The telephone emulation cables are the wrong
type. They should be the type used with Merlin
telephones. No other type will work.
The CLASSIC MAIL system ring count param-
eter has been increased.
109 
						

							System Reference Guide
Installation Test 4 Fails1)
Labeled lines cannot gain access to the CLASSIC
MAIL system.
Installation Test 5 Fails1)
The CLASSIC MAIL system does not transfer calls
properly.
2)
3)
Installation Test 6 Fails1)
The CLASSIC MAIL system does not light telephone
message Iights properly.
2)
3)
Line button may be mislabeled. Try other line
buttons, then see the troubleshooting proce-
dures for Installation Test 2 failures.
Repeat Test 3. If Test 3 is successful, reset the
attendant’s mailbox. Re-initialize the
attendant’s mailbox. Retest.
If Test 3 fails, use Test 3 troubleshooting pro-
cedures.
Repeat Test 7.
Your Merlin Control Unit may not support this
feature. You need a Merlin with Feature Pack-
age 2, or a Merlin Plus, or a Merlin 1030 to
make this feature work.
The CLASSIC MAIL system may be incorrectly
cabled. Verify that a CLASSIC MAIL system
telephone emulation cable is connected to
Control Unit voice terminal jack 10 (or 0). If your
Control Unit is a Merlin 1030 system, verify
that all telephone emulation cables are in-
stalled in jacks 11–14, and that these jacks are
set for Attendant operation.
Voice terminal jack 10 (or 0) may not be pro-
grammed to operate as an attendant position.
Remove the telephone emulation cable con-
nected to Control Unit port 10 and install a 34-
button voice terminal in its place. Verify that
the Send Message feature works on the 34-
button set. If Send Message feature does not
work, refer to Merlin administration documen-
tation to reset port 10. Remove the 34-button
voice terminal from port 10 and reconnect the
telephone emulation cable.
Part 2: CLASSIC MAIL System Administration 
						

							The CLASSIC MAIL system does not disconnect1) See the Chapter 9 section, “Adjusting the
properly after callers hang up.CLASSIC MAIL System Disconnect Param-
eters. ”
Chapter 10: Troubleshooting111 
						

							System Reference GuidePart 2: CLASSIC MAIL System Administration 
						

							Appendix A: Installation Data FormRecommended Installation Options
Control Unit Type1.
Merlin Plus q
Merlin 820 q
Is Feature
Package 2
Merlin 410 qInstalled?
Merlin 206 q
q YES q NO2.
Merlin 1030/3070 (See CLASS/C MAIL System Contro/ Unit
Upgrade Kit Installation Guide.)If either the Merlin Plus or the Merlin 820 block is checked, AND you
are installing a two-port system, consider expanding the installation to
four ports. Read Chapter 3, then the Chapter 4 section, “Expanding a
Two-Port Installation” before doing any installation work.
If either the “Merlin Plus” or the “Feature Package 2“ YES block is
checked, read Chapter 3, then read Chapter 4, “Using Message Waiting
Lights on Your Merlin Telephones” before doing any installation work.
Vacant Merlin Control Unit Jacks1.
Vacant Voice Terminal jacks
Jack Numbers
Vacant Outside Line jacks2.
Jack Number
If you have three or more vacant Voice Terminal jacks, and you are
installing a two-port system, read Chapter 3, then the Chapter 4 section,
“Expanding a Two-Port Installation” before doing any installation work.
If you have vacant Outside Line jacks, read Chapter 3, then read the
Chapter 4 section, “Maximizing Your Telephone System’s Performance”
before doing any installation work.
Special Outside Line Types
Do you have any WATS lines, Foreign Exchange (FX) lines, or incoming 800If YES, see Chapter 4, “Using the CLASSIC MAIL System
with WATS lines, FX lines, or 800 numbers”.
numbers?
q YES q NO
Misc. Information
Attendant’s Intercom/Mailbox NumberAdministrator’s Mailbox Number CLASSIC MAIL System Access Code
Attendant’s PasswordAdministrator’s Password( Default is )
CLASSIC MAIL System Access Line Designators
Phone #
Line Designatorof outside line jack 1/interposed
Phone #Line Designatorof outside line jack 2/interposed
Phone #Line Designatorof outside line jack 3/interposed
Phone #Line Designatorof outside line jack 4/interposed
line jack 1
line jack 2
line jack 3
line jack 4
Appendix A: Installation Data Form113 
						

							Appendix B: Mailbox Assignments
Regular Mailboxes
10
11 (1)*
12 (2)*32*
13 (3)*
14 (4)*
15 (5)*
16
17
18
19
20
21
22
23
24
25
26
27
28
2930*
31*
33*
34*
35*
36*
37*
38*
39*
40*
41*
42*
43*
44*
45*
46*
47*
48*
49*50*
51*
52*
53*
54*
55*
56*
57*
58*
59*
60*
61*
62*
63*
64*
65*
66*
67*
68*
69*
* Mailboxes 1-5 apply to Merlin 206 installations only. Mailboxes 30-79 apply to Merlin 1030/3070 installations only.
Appendix B: Mailbox Assignments115 
						

							Regular Mailboxes
909
91092970*
930
71*
911
93772*
932
912
913
914
915
916
917
73*
933
74*
75*
934
935
76*
936
77*
93778*
900
918
919
920
921
922
923
924
925
926
927
928
93879*
939Guest Mailboxes
940
901
941
902942
943
944
945
946 903
904
905
906
947
948
907
908
Guest Mailboxes 
949 through 999 not shown. 
						

							Appendix C: Business Hour Schedule
Opening Time AM PM
1Monday
2Tuesday
3Wednesday
4Thursday
5Friday
6Saturday
7Sunday
Closing TimeAM PM
Appendix C: Business Hour Schedule
117 
						

							Appendix D: Routing Worksheet — Day
Instructions:
1. Assign a choice number to each new top-level menu choice you want to add. Enter the choice number into the call route keys and note under each key the
type of choice you are adding. If your Control Unit is a Merlin 206 model, your choice numbers are limited to 1-8.
2. Define these new choices using the table below. For transfer points, define the intercom number to transfer to. For record message mailboxes, assign an
available mailbox number. For announce message mailboxes, script the message you want the caller to hear.
Company
Script
Greeting
Script
NEW Top
Level
Menu of
Instructions
Press
Dial an
Intercom
NumberPressPressPressPressPress
(1-9)
(1-9)(1-9)(1-9)
(1-9)
Transfer to Individual’s
Intercom NumberTransfer to Attendantt
PressPress
Transfer toAccess
Company DirectoryMailbox
Transfer to anRecord a Message
qAnnounceqAnnounce
MessageMessage
qTransferqTransfer
PointPoint
qRecordqRecord
MessageMessage
qAnnounce
Message
qTransfer
Point
qRecord
Message
qAnnounce
Message
qTransfer
Point
qRecord
Message
Announce a Message
Intercom Numberin Mailbox Numberthat says:
qAnnounce
Message
qTransfer
Point
qRecord
Message
1
2
3
4
5
6
7
8
9
Appendix D: Call Routing Worksheet - Day119