ATT DEFINITY Communications System Generic 3 Instructions Manual

Call-By-Call Service Selection
Issue  3   March 1996
3-477
Screen 3-33. Trunk Features
As shown above, a variety of specifications can be administered in the table for 
the treatment of incoming calls. The table allows for as many as 12 different 
combinations of call treatments. Seven columns are provided for seven different 
specifications. These specifications are as follows:
nSelection Criteria
—Service/Feature 
— Specifies the ISDN-PRI Services/Features to 
which the sp ecified  call treatment may...

Feature Descriptions
3-478Issue  3   March 1996 
nAction Taken Based on Selection Criteria
—Del 
— Specifies the numb er of leading digits to be deleted from 
the incoming Called Party Number.  Calls of a particular typ e may 
be administered to be routed to a single destination by deleting all 
incoming digits and then administering the “ Insert”  field with the 
desired extension.
—Insert 
— Specifies  the  digits  to  be  prepended to the front of the 
Called Party Numb er.  The new numb er is used to...

Call-By-Call Service Selection
Issue  3   March 1996
3-479
Table 3-47 lists the most/least restrictive specifications.
Considerations
Call-By-Call Service Selection provides the following benefits:
nCost Reduction — Since many services share the same trunks, the total 
number of trunks can be reduced.
nImproved Service — Call-By-Call Service Selection trunks can reduce the 
probability of features and services being blocked.
nSimp lified Networking — Network engineering is simplified because 
analysis of...

Feature Descriptions
3-480Issue  3   March 1996 
Interactions
The following features interact with the Call-By-Call Service Selection feature.
nAAR 
Call-By-Call Service Selection uses the same routing tables and routing 
preferences that are used by AAR.
nARS 
Call-By-Call Service Selection uses the same routing tables and routing 
preferences that are used by ARS.
nGR S 
Call-By-Call Service Selection uses the same routing tables and routing 
preferences that are used by GRS.
nCDR 
On successful...

Call-By-Call Service Selection
Issue  3   March 1996
3-481
— Incoming Call Handling Treatment
— Whether or not UAPs are required
—UAPs
— UAP Assignment Schedule
— Group Member Assignments
nAAR/ARS Routing Patterns — Routing Patterns can be administered to 
include a Network Specific Facility and/or IXC.
nNetwork Specific Facilities Encoding — New Network Specific Facilities 
can be added as needed by the system technician.
Hardware and Software Requirements
A TN767 24-port DS1  circuit  pack or...

Feature Descriptions
3-482Issue  3   March 1996 
CallVisor Adjunct/Switch 
Applications Interface (ASAI)
Feature Availability
This optional feature may be p urchased with any Generic 3 release except 
G3vs/G3s ABP and G3i-Global.
Description
Provides one or more links between the DEFINITY switch and one or more 
adjuncts. CallVisor ASAI improves the call handling efficiency of ACD agents and 
other system users b y allowing an adjunct to monitor, initiate, control, and 
terminate calls on the switch. The...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-483
enhanced statistics for better call center management. Also, VuStats-like 
service can be provided without requiring a digital display-eq uipped 
station.
nSend DTMF Signals
This feature is an ASAI-accessed service that, when invoked by a client 
application, causes the DEFINITY system to send a DTMF sequence on 
behalf of one p arty on an active call. The di git sequence to be transmitted 
is contained  in the ASAI...

Feature Descriptions
3-484Issue  3   March 1996 
nAgent Login Event Report — This is a new Event Re port provided 
when an agent logs into a domain controlled ACD group or EAS 
skill. Notification of manual login events allows adjunct applications 
to maintain accurate views of current agent login/logout status.
nCall-Originated Event Report — This is a new Event Report 
provided when a call is manually or otherwise originated from a 
domain-monitored station. It also provides the d ialed digits to an...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-485
in the DEFINITY Communications System Generic 3 CallVisor ASAI Protocol 
Reference
, 555-230-221, and the DE FI NITY  Co mm unications System 
Generic 3 CallVisor ASAI Technical Reference
, 555-230-220.
Computer vendors may not imp lement all of the ASAI cap a bilities with their 
respective Application Programming Interface (API). Specific comp uter vendors 
determine which aspects of these capabilities are supported...

Feature Descriptions
3-486Issue  3   March 1996 
nTerminating Capabilities:
—Third Party Relinquish Control 
— Used by the adjunct to request 
that a sp ecified adjunct-controlled call no longer send call events. 
The call must have been previously controlled by the same adjunct.
—Third Party Clear Call 
— Used by the adjunct to request that a 
specified adjunct-controlled c all b e d rop ped (all p arties on that call 
are dropped and all resources are released from the call).
—Third Party Call Ended 
—...