ATT DEFINITY Communications System Generic 3 Instructions Manual

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-487
With this type of call, the d estination is alerte d first and the call is then classified 
using Call Classification. The destination can be either a valid switch extension or 
an external number.
It is recommended that trunks with answer supervision be used for 
switch-classified outbound calls. Answer supervision from the network over the 
trunk facility provides an accurate and quick indication of when the far end...

Feature Descriptions
3-488Issue  3   March 1996 
When initiating user-classified calls, the switch selects an originator’s call 
appearance to set up the call to the destination. If the originator is on-hook, the 
switch takes the station off-hook if it can (for example, speaker users) and 
originates the call. Otherwise, the switch waits five seconds for the originator’s 
station to g o off-hook on a idle call appearance. If the originator is off-hook with a 
dial tone, the switch c ompletes the dialing...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-489
optioned for manual answering, the call rings the destination agent’s 
station. After disconnecting from a Direct Agent call, the a gent’s work 
mode follows the same rules as if the agent disconnects from any other 
ACD call (refer to the Automatic Call Distribution (ACD) feature 
description earlier is this chapter).
If an agent is not available to receive a Direct Agent call because the 
agent is busy on another ACD...

Feature Descriptions
3-490Issue  3   March 1996 
phone with a client or when idle, wants to consult with the supervisor. If the agent 
is active on a call, the host ap p lication requests that the call first b e placed on 
hold, then request Supervisor Assist Call. Typically, an agent submits this 
request from a data terminal keyboard. Supervisor Assist Calls are tracked by 
CMS.
Valid originators for Supervisor Assist Calls are voice terminal extensions logg e d 
into an ACD split or EAS skill; valid...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-491
—Third Party Answer — ‘‘answers’’ a ringing, bridged, or held call 
present at a station. Answering a ringing, brid ged, or held call 
means to c onnect a call by  forcing the station off hook, if the station 
is on hook, or cutting through the call to the headset or handset, if 
the station is off hook (listening to dial tone or being in the off hook 
idle state).
—Third Party Selective Drop 
— Drops a controlled...

Feature Descriptions
3-492Issue  3   March 1996 
An adjunct uses the Event Notification Request function to request notification of 
calls to VDNs and ACD splits. Such splits cannot be vector-controlled or 
adjunct-c ontrolled.
NOTE:
This precludes notification on EAS skills, since the EAS skills are e quivalent 
to vector controlled splits.
In G3V3, up to three adjuncts can request notification on a vector directory 
number (VDN) or split. Once the adjunct requests event notification on a VDN or 
split,...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-493
The Stop Call Notification capability stops an adjunct from receiving call events 
for a specific call. The switch no longer sends call events on that call to this 
adjunct. If a call enters another monitored VDN or sp lit after a Stop Call 
Notification request, the switch provides event reports for the call over the newly 
entered monitored VDN or sp lit.
An adjunct can cancel a notification request for all calls within...

Feature Descriptions
3-494Issue  3   March 1996 
nExtension Query — The adjunct sends an extension number in the value 
query message and the switch responds with the type or class (for 
example, VDN, Hunt Group, EAS skill, Announcement, Voice).
nACD Agent Login — The adjunct sends an ACD split extension and an 
ACD agent login audit flag in a value query message. The switch 
responds with a list that contains the extensions for each agent logged 
into the split.
nCalls Query — The adjunct passes an...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-495
— Login Identifier (password) — any string of length equal to or 
greater than that administered on the switch.
— ACD Split  Extension (or EAS skill)
— Agent Extension (Contains physical extension for EAS agent)
— Mode: After Call Work, Auto-In, Manual-In, Auxiliary Work (optional, 
corresponds to initial work mode; if not specified, the default is 
Auxiliary Work)
nACD Agent Logout — Logout agent from an ACD split. The...

Feature Descriptions
3-496Issue  3   March 1996 
nChange of work mo des may only be done by the adjunct via Request 
Feature capabilities.
nWork mode changes take effect as soon as they are requested and 
processed.
nAgent logout may b e done by the adjunct via Re quest Feature c a pabilities 
or by the agent. When logout is caused by action at the voice terminal, a 
logout event report is sent to the adjunct associated with the sp lit 
(provided domain control has been requested for that split).
nAs...