ATT DEFINITY Communications System Generic 3 Instructions Manual

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-497
An agent cannot be lo g ged into multiple splits if that agent is logged into an 
adjunct-c ontrolled split. Because of the numerous restrictions associated with 
adjunct-c ontrolled splits, the use of such splits should be limited.
Routing Capabilities Group
The routing capabilities allow the switch to request (from the adjunct) routing 
instruction for a call. The adjunct may use incoming call information (such as...

Feature Descriptions
3-498Issue  3   March 1996 
The ASAI-Provided Digits feature allows an adjunct to include digits in a 
Route Select capability. These digits are treated as dial-ahead digits for 
the call, which are stored in a dial-ahead digit buffer. They can be 
collected (one at a time or in groups) using the collect digits vector 
command(s).
Although the adjunct can send more than 24 di gits in a Route Select, only 
the first 24 (or 24-x) d i gits are retained as dial-ahead digits. The rest are...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-499
CallVisor ASAI Applications
The following examples are a few of the many CallVisor ASAI a p plications:
nData Screen Delivery
The system can pass network information such as CPN/BN, DNIS and 
switch information such as digits collected via the integrated call prompter 
and agent extensions to a host/adjunct if the host/adjunct requests 
notification. The host/adjunct can use this information to automatically 
display the...

Feature Descriptions
3-500Issue  3   March 1996 
classification. Special Network Information Tones are  d etected and may 
be treated as answered or dropped. Answering Machine Detection is 
available with Auto Pace Dialing.
nAgent Work Mode Control
The system allows the host/adjunct to log agents into and out of various 
splits. The system also allows the host/adjunct to change agents’ work 
modes. A supervisor mi ght initiate this type of activity via the host/a djunct 
or the host/a djunct might...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-501
— The maximum number of simultaneous b illing change requests is 25 for 
G3s, 100 for G3i, and 1,000 for G3r.
— The maximum number of simultaneous internally measured d ata queries is 
25 for G3s/G3i and 50 for G3r. 
Feature Initialization and Recovery
The effect of various levels of switch restarting on ASAI links, adjunct-monitored 
calls, adjunct associations and adjunct-controlled agents is detailed below:
nHot Start,...

Feature Descriptions
3-502Issue  3   March 1996 
When an agent is logged into an adjunct-controlled ACD split, 
programme d Abbreviated Dialing buttons or feature a ctivation buttons are 
disabled.
Abbreviated Dialing cannot be invoked through a Third Party Call Control 
request.
nAnnouncements
ACD split forced first or second announcements and vector 
announcements do not generate event reports for the adjunct. However, 
nonsplit announcements generate events which are sent to other p arties 
on the...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-503
Calls that provide event reports over domain-controlled asso ciations and 
are extended by an attendant to a local, busy, single-line voice terminal 
will generate the following event reports:
— Hold - when the incoming call is split away by the attendant
— Connect - when the attendant returns the call
The following events are generated, if the b usy station d oes not accept the 
extend e d call and its returns.
—...

Feature Descriptions
3-504Issue  3   March 1996 
nAutomatic Call Distribution
ACD calls can be adjunct monitored and controlled; ACD agents/stations 
can be domain controlled. CallVisor ASAI does not affect how ACD calls 
are handled by the switch.
An adjunct can monitor (Event Notification) hunt groups administered as 
ACD but not as vector controlled or adjunct controlled. The  switch denies 
Event Notification requests for vector-controlled or adjunct-controlled ACD 
splits including EAS skills.
For...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-505
no Event Re ports are provided when the principal or a brid ge user 
disconnects from the call. The switch provides a Drop Event Re port when 
the complete bridge is disconnected.
Third party make calls delivered as non-ACD calls can alert bridging 
users. Appropriate events are sent for each brid ging user and principal. 
However, Third Party Selective Hold, Third Party Merge, Third  Party 
Reconnect, and Third Party...

Feature Descriptions
3-506Issue  3   March 1996 
adjunct-monitored call gets forwarded to an internal destination, an 
alerting event is sent for the forwarded-to station. No alerting event is sent 
for the principal.
Switch-classified calls offered to destinations with Call Forwarding active 
remain at the d estination. Switch-classified calls offered to originators with 
Call Forwarding active are forwarded.
Adjuncts may activate call forward ing for an EAS agent logical identifier.
nCall Park
A call...